phone CHEVROLET IMPALA 2009 9.G Owner's Guide

Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver’s license number, vehicle license
plate, vehicle make, model and model year, Vehicle
Identication Number (VIN), insurance company
and policy number, and a general description of
the damage to the other vehicle.
If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with “no fault” insurance laws, a report
may not be necessary. This is especially true if there
are no injuries and both vehicles are driveable.
Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer/retailer or a
private collision repair facility to x the damage,
make sure you are comfortable with them.
Remember, you will have to feel comfortable
with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its repair.
If you have a pre-determined repair facility of choice, take
your vehicle there, or have it towed there. Specify to the
facility that any required replacement collision parts be
original equipment parts, either new Genuine GM parts
or recycled original GM parts. Remember, recycled parts
will not be covered by your GM vehicle warranty.
Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the repair
using aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts. Remember
if your vehicle is leased you may be obligated to have the
vehicle repaired with Genuine GM parts, even if your
insurance coverage does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s collision
policy repair limits, as you have no contractual limits with
that company. In such cases, you can have control of
the repair and parts choices as long as cost stays within
reasonable limits.
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To read data recorded by an EDR, special equipment
is required, and access to the vehicle or the EDR
is needed. In addition to the vehicle manufacturer,
other parties, such as law enforcement, that have
the special equipment, can read the information if
they have access to the vehicle or the EDR.
GM will not access this data or share it with others
except: with the consent of the vehicle owner or, if
the vehicle is leased, with the consent of the lessee;
in response to an official request of police or similar
government office; as part of GM’s defense of litigation
through the discovery process; or, as required by law.
Data that GM collects or receives may also be used for
GM research needs or may be made available to others
for research purposes, where a need is shown and the
data is not tied to a specic vehicle or vehicle owner.
OnStar®
If your vehicle has OnStar and you subscribe to the
OnStar services, please refer to the OnStar Terms
and Conditions for information on data collection and
use. See alsoOnStar
®System on page 2-33in
this manual for more information.
Navigation System
If your vehicle has a navigation system, use of the
system may result in the storage of destinations,
addresses, telephone numbers, and other trip
information. Refer to the navigation system operating
manual for information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFID technology is used in some vehicles for functions
such as tire pressure monitoring and ignition system
security, as well as in connection with conveniences
such as key fobs for remote door locking/unlocking and
starting, and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles does not
use or record personal information or link with any
other GM system containing personal information.
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Cooling System..............................................5-26
Courtesy Lamps.............................................3-15
Courtesy Transportation...................................7-11
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-40
Cupholders....................................................2-43
Customer Assistance......................................... 7-6
Offices......................................................... 7-6
Text Telephone (TTY) Users........................... 7-6
Customer Information
Service Publications Ordering Information........7-17
Customer Satisfaction Procedure........................ 7-2
D
Damage Repair, Collision.................................7-12
Data Recorders
Event.........................................................7-18
Daytime Running Lamps/Automatic Headlamp
System......................................................3-14
Defensive Driving............................................. 4-2
Delayed Entry Lighting.....................................3-16
Delayed Exit Lighting.......................................3-16
Delayed Locking.............................................2-10
DIC Compass.................................................3-47
Disc, MP3......................................................3-77Doing Your Own Service Work........................... 5-4
Dome Lamp ...................................................3-15
Door
Automatic Door Lock....................................2-10
Delayed Locking..........................................2-10
Locks.......................................................... 2-9
Power Door Locks.......................................2-10
Programmable Automatic Door Unlock............2-11
Rear Door Security Locks.............................2-11
Driver Information Center (DIC).........................3-42
DIC Operation and Displays..........................3-42
DIC Vehicle Customization............................3-57
DIC Warnings and Messages........................3-49
Driving
At Night.....................................................4-13
Before a Long Trip......................................4-15
Defensive..................................................... 4-2
Drunk.......................................................... 4-3
Highway Hypnosis.......................................4-15
Hill and Mountain Roads..............................4-16
In Rain and on Wet Roads...........................4-14
Loss of Control...........................................4-11
Off-Road Recovery......................................4-11
Rocking Your Vehicle to Get it Out.................4-20
Winter........................................................4-17
Driving for Better Fuel Economy......................... 4-2
4

Perchlorate Materials Requirements, California...... 5-4
Phone
Bluetooth
®..................................................3-82
Power
Door Locks.................................................2-10
Electrical System.........................................5-97
Retained Accessory (RAP)............................2-21
Seat ............................................................ 1-5
Steering Fluid.............................................5-34
Windows....................................................2-15
Pregnancy, Using Safety Belts..........................1-32
Pressure Cap.................................................5-31
Privacy..........................................................7-18
Navigation System.......................................7-19
OnStar .......................................................7-19
Radio Frequency Identication (RFID).............7-19
Programmable Automatic Door Unlock...............2-11
Proposition 65 Warning, California....................... 5-4
R
Radio Frequency Identication (RFID), Privacy....7-19
Radio(s)........................................................3-66
Radios
Reception...................................................3-95
Setting the Clock.........................................3-64
Theft-Deterrent............................................3-93
Reading Lamps..............................................3-17Rear Door Security Locks................................2-11
Rear Seat Armrest..........................................2-43
Rear Storage Areas........................................2-43
Rearview Mirror, Automatic Dimming..................2-32
Rearview Mirrors.............................................2-32
Reclining Seatbacks.......................................... 1-7
Recommended Fluids and Lubricants.................6-12
Recreational Vehicle Towing.............................4-26
Reimbursement Program, GM Mobility................. 7-7
Remote Keyless Entry (RKE) System.................. 2-4
Remote Keyless Entry (RKE) System,
Operation..................................................... 2-5
Remote Vehicle Start........................................ 2-7
Removing the Flat Tire and Installing the
Spare Tire..................................................5-79
Removing the Spare Tire and Tools...................5-77
Replacement Bulbs.........................................5-51
Replacement Parts, Maintenance......................6-13
Reporting Safety Defects
Reporting Safety Defects to the
United States Government............................7-16
Reporting Safety Defects to the
Canadian Government..................................7-16
Reporting Safety Defects to General Motors.......7-16
Restraint System Check
Checking the Restraint Systems....................1-73
Replacing Restraint System Parts After
a Crash..................................................1-74
Retained Accessory Power (RAP)......................2-21
10

Shifting Into Park............................................2-27
Signals, Turn and Lane-Change.......................... 3-7
Spare Tire
Compact....................................................5-88
Installing....................................................5-79
Removing...................................................5-77
Storing.......................................................5-85
Specications and Capacities..........................5-101
Speedometer..................................................3-26
Split Folding Rear Seat....................................1-10
StabiliTrak Control Indicator Light, Electronic.......3-33
Start Vehicle, Remote....................................... 2-7
Starting the Engine.........................................2-21
Steering.......................................................... 4-9
Steering Wheel Controls, Audio.........................3-94
Steering Wheel, Tilt Wheel................................. 3-6
Storage Areas
Center Console...........................................2-43
Convenience Net.........................................2-43
Cupholders.................................................2-43
Glove Box..................................................2-43
Rear Seat Armrest.......................................2-43
Sunglasses Storage Compartment..................2-43
Stuck in Sand, Mud, Ice, or Snow.....................4-19
Sun Visors.....................................................2-16
Sunroof.........................................................2-44T
Tachometer....................................................3-26
Taillamps
Turn Signal, Sidemarker, Stoplamps, and
Back-Up Lamps.......................................5-49
Text Telephone (TTY) Users............................... 7-6
Theft-Deterrent Feature....................................3-93
Theft-Deterrent Systems...................................2-16
Content Theft-Deterrent................................2-16
PASS-Key
®III+ Electronic Immobilizer............2-17
PASS-Key®III+ Electronic Immobilizer
Operation................................................2-18
Tilt Wheel........................................................ 3-6
Time, Setting..................................................3-64
Tire
Pressure Light.............................................3-35
Tires.............................................................5-53
Aluminum Wheels, Cleaning..........................5-94
Buying New Tires........................................5-69
Chains.......................................................5-74
Changing a Flat Tire....................................5-76
Cleaning....................................................5-95
Compact Spare...........................................5-88
Different Size..............................................5-71
If a Tire Goes Flat.......................................5-75
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