CHEVROLET IMPALA 2010 9.G Owners Manual

Ignition Transmission Lock CheckWhile parked, and with the parking brake set, try to turn
the ignition to LOCK/OFF in each shift lever position.•
The ignition should turn to LOCK/OFF only
when the shift lever is in P (Park).
•
The ignition key should come out only in
LOCK/OFF.
Contact your dealer/retailer if service is required.
Parking Brake and Automatic
Transmission P (Park) Mechanism
Check
{
WARNING:
When you are doing this check, the vehicle could
begin to move. You or others could be injured and
property could be damaged. Make sure there is
room in front of the vehicle in case it begins to roll.
Be ready to apply the regular brake at once
should the vehicle begin to move.Park on a fairly steep hill, with the vehicle facing
downhill. Keeping your foot on the regular brake,
set the parking brake.
•
To check the parking brake’s holding ability:
With the engine running and the transmission
in N (Neutral), slowly remove foot pressure from the
regular brake pedal. Do this until the vehicle is
held by the parking brake only.
•
To check the P (Park) mechanism’s holding ability:
With the engine running, shift to P (Park). Then
release the parking brake followed by the regular
brake.
Contact your dealer/retailer if service is required.
7-9

Recommended Fluids and
LubricantsFluids and lubricants identified below by name, part
number, or specification can be obtained from your
dealer/retailer.
Usage Fluid/Lubricant
Engine OilEngine oil which meets GM Standard
GM6094M and displays the
American Petroleum Institute
Certified for Gasoline Engines
starburst symbol. To determine the
proper viscosity for your vehicle’s
engine, seeEngine Oil on page 6-15.
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. SeeEngine Coolant on
page 6-25.
Hydraulic Brake
SystemDOT 3 Hydraulic Brake Fluid
(GM Part No. U.S. 12377967,
in Canada 89021320).
Windshield
WasherOptikleen
®Washer Solvent.
Usage Fluid/Lubricant
Power Steering
SystemGM Power Steering Fluid
(GM Part No. U.S. 89021184,
in Canada 89021186).
Automatic
TransmissionDEXRON
®-VI Automatic
Transmission Fluid.
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring Anchor,
and
Release PawlLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood and Door
HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
7-10

Maintenance Replacement PartsReplacement parts identified below by name, part number, or specification can be obtained from your dealer/retailer.
Maintenance Replacement Parts
Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 10350737 A2962C
Engine Oil Filter
3.5L V6, 3.5L and 3.9L V6 Flexible Fuel Engines 19210285 PF61
Passenger Compartment Air Filter 15284938 CF132
Spark Plugs
3.5L V6, 3.5L and 3.9L V6 Flexible Fuel Engines 12591131 41-100
Wiper Blades
Driver - 21.7 in (55.0 cm) 15941731 —
Passenger - 21.7 in (55.0 cm) 15941732 —
7-11

Engine Drive Belt Routing
3.5L V6 and 3.9 V6 Engines
7-12

Maintenance RecordAfter the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Services Performed
7-13

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-14

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-15

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Services Performed
7-16

Customer Assistance and Information...............8-2
Customer Satisfaction Procedure......................8-2
Online Owner Center......................................8-5
Customer Assistance for Text Telephone
(TTY) Users...............................................8-6
Customer Assistance Offices............................8-6
GM Mobility Reimbursement Program................8-7
Roadside Assistance Program..........................8-7
Scheduling Service Appointments....................8-11
Courtesy Transportation Program....................8-11
Collision Damage Repair................................8-13Reporting Safety Defects................................8-16
Reporting Safety Defects to the United States
Government..............................................8-16
Reporting Safety Defects to the Canadian
Government..............................................8-16
Reporting Safety Defects to General Motors . . . . .8-16
Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy................8-18
Event Data Recorders . . .................................8-19
Navigation System........................................8-20
Radio Frequency
Identification (RFID) . . .................................8-20
Radio Frequency Statement...........................8-20
Section 8 Customer Assistance Information
8-1

Customer Assistance and
InformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Chevrolet Customer Assistance Center at
1-800-222-1020. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
8-2