mileage CHEVROLET IMPALA 2010 9.G Owners Manual

Driving for Better Fuel EconomyDriving habits can affect fuel mileage. Here are some
driving tips to get the best fuel economy possible.•
Avoid fast starts and accelerate smoothly.
•
Brake gradually and avoid abrupt stops.
•
Avoid idling the engine for long periods of time.
•
When road and weather conditions are appropriate,
use cruise control, if equipped.
•
Always follow posted speed limits or drive more
slowly when conditions require.
•
Keep vehicle tires properly inflated.
•
Combine several trips into a single trip.
•
Replace the vehicle’s tires with the same TPC Spec
number molded into the tire’s sidewall near the size.
•
Follow recommended scheduled maintenance.
Roadside Assistance ProgramU.S.:1-800-CHEV-USA (1-800-243-8872)
TTY Users:1-888-889-2438
Canada:1-800-268-6800
As the owner of a new Chevrolet, you are automatically
enrolled in the Roadside Assistance program. This
program provides technically trained advisors who are
available 24 hours a day, 365 days a year, minor repair
information or towing arrangements.Roadside Assistance and OnStarIf you have a current OnStar subscription, press the
OnStar button and the current GPS location will be sent
to an OnStar Advisor who will assess your problem,
contact Roadside Assistance, and relay exact location
to get you the help you need.Online Owner CenterThe Online Owner Center is a complimentary service
that includes online service reminders, vehicle
maintenance tips, online owner manual, special
privileges and more.
Sign up today at:www.gmownercenter.com/chevrolet
(U.S.) orwww.gm.ca(Canada).
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Speedometer and OdometerThe speedometer shows the vehicle’s speed in both
miles per hour (mph) and kilometers per hour (km/h).
The odometer shows how far the vehicle has been
driven in either miles (used in the United States) or
in kilometers (used in Canada).
This vehicle has a tamper-resistant odometer. If the
odometer displays ERROR, it probably has been
tampered with and the numbers might not be accurate.
If the vehicle needs a new odometer installed, it
must be set to the mileage total of the old odometer.
If that is not possible, then it will be set at zero and
a label must be put on the driver’s door to show the old
mileage reading of the vehicle when the new odometer
was installed.TachometerThe tachometer displays the engine speed in revolutions
per minute (rpm).
Notice:If the engine is operated with the tachometer
in the shaded warning area, the vehicle could be
damaged, and the damages would not be covered by
the vehicle warranty. Do not operate the engine with
the tachometer in the shaded warning area.
Safety Belt RemindersSafety Belt Reminder LightWhen the engine is started, a chime sounds for
several seconds to remind a driver to fasten the safety
belt, unless the driver safety belt is already buckled.
The safety belt light comes
on and stays on for several
seconds, then flashes for
several more.
This chime and light are repeated if the driver remains
unbuckled and the vehicle is in motion. If the driver
safety belt is already buckled, neither the chime nor
the light comes on.
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T
(Vehicle Information):Press this button to display
the oil life, units, tire pressure readings, compass
zone and compass calibration on vehicles with this
feature, and Remote Keyless Entry (RKE) transmitter
programming.
U
(Customization):Press this button to customize
the feature settings on your vehicle. SeeDIC Vehicle
Customization on page 4-51for more information.
V
(Set/Reset):Press this button to set or reset certain
functions and to turn off or acknowledge messages
on the DIC.
Trip/Fuel Menu Items
3
(Trip/Fuel):Press this button to scroll through the
following menu items:
OdometerPress the trip/fuel button until ODOMETER displays.
This display shows the distance the vehicle has
been driven in either miles (mi) or kilometers (km).
Trip A and Trip BPress the trip/fuel button until TRIP A or TRIP B
displays. This display shows the current distance
traveled in either miles (mi) or kilometers (km) since the
last reset for each trip odometer. Both trip odometers
can be used at the same time.
Each trip odometer can be reset to zero separately
by pressing the set/reset button while the desired trip
odometer is displayed.
The trip odometer has a feature called the retro-active
reset. This can be used to set the trip odometer to the
number of miles (kilometers) driven since the ignition was
last turned on. This can be used if the trip odometer is not
reset at the beginning of the trip.
To use the retro-active reset feature, press and hold
the set/reset button for at least four seconds. The trip
odometer will display the number of miles (mi) or
kilometers (km) driven since the ignition was last turned
on and the vehicle was moving. Once the vehicle begins
moving, the trip odometer will accumulate mileage.
For example, if the vehicle was driven 5 miles (8 km)
before it is started again, and then the retro-active reset
feature is activated, the display will show 5 miles (8 km).
As the vehicle begins moving, the display will then
increase to 5.1 miles (8.2 km), 5.2 miles (8.4 km), etc.
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This vehicle has an airbag system. Before attempting
to do your own service work, seeServicing Your
Airbag-Equipped Vehicle on page 2-72.
Keep a record with all parts receipts and list the
mileage and the date of any service work performed.
SeeMaintenance Record on page 7-13.Adding Equipment to the Outside of
the VehicleThings added to the outside of the vehicle can affect the
airflow around it. This can cause wind noise and can
affect fuel economy and windshield washer performance.
Check with your dealer/retailer before adding equipment
to the outside of the vehicle.FuelUse of the recommended fuel is an important part of the
proper maintenance of this vehicle. To help keep the
engine clean and maintain optimum vehicle performance,
we recommend the use of gasoline advertised as TOP
TIER Detergent Gasoline.
Look for the TOP TIER label on the fuel pump to ensure
gasoline meets enhanced detergency standards
developed by auto companies. A list of marketers
providing TOP TIER Detergent Gasoline can be found
at www.toptiergas.com.The 8th digit of the Vehicle Identification Number (VIN)
shows the code letter or number that identifies the
vehicle’s engine. The VIN is at the top left of the
instrument panel. SeeVehicle Identification Number
(VIN) on page 6-95.
If the vehicle has the 3.5L V6 engine (VIN Code K) or
the 3.9L V6 engine (VIN Code M), you can use
either unleaded gasoline or ethanol fuel containing up to
85% ethanol (E85). SeeFuel E85 (85% Ethanol) on
page 6-8. In all other engines, use only the unleaded
gasoline described underGasoline Octane on page 6-6.
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Engine Oil Additives / Engine Oil
FlushesDo not add anything to the oil. The recommended oils
with the starburst symbol that meet GM Standard
GM6094M are all that is needed for good performance
and engine protection.
Engine oil system flushes are not recommended and
could cause engine damage not covered by the vehicle
warranty.Engine Oil Life SystemWhen to Change Engine OilThis vehicle has a computer system that indicates when
to change the engine oil and filter. This is based on
engine revolutions and engine temperature, and not on
mileage. Based on driving conditions, the mileage at
which an oil change is indicated can vary considerably.
For the oil life system to work properly, the system
must be reset every time the oil is changed.When the system has calculated that oil life has been
diminished, it indicates that an oil change is necessary.
A CHANGE ENGINE OIL SOON message comes on.
SeeDIC Warnings and Messages on page 4-44.
Change the oil as soon as possible within the next
600 miles (1 000 km). It is possible that, if driving under
the best conditions, the oil life system might not
indicate that an oil change is necessary for over a year.
However, the engine oil and filter must be changed
at least once a year and at this time the system must
be reset. Your dealer/retailer has trained service people
who will perform this work using genuine parts and
reset the system. It is also important to check the oil
regularly and keep it at the proper level.
If the system is ever reset accidentally, the oil must be
changed at 3,000 miles (5 000 km) since the last oil
change. Remember to reset the oil life system whenever
the oil is changed.
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Customer Assistance and
InformationCustomer Satisfaction ProcedureYour satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of the vehicle
will be resolved by the dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service, or parts
manager, contact the owner of the dealership or the
general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, in the
U.S., call the Chevrolet Customer Assistance Center at
1-800-222-1020. In Canada, call General Motors of
Canada Customer Communication Centre at
1-800-263-3777 (English), or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Have the
following information available to give the Customer
Assistance Representative:
•
Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or the
plate at the top left of the instrument panel and
visible through the windshield.
•
Dealership name and location.
•
Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest following Step One first.
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STEP THREE — U.S. Owners:Both General Motors
and your dealer are committed to making sure you
are completely satisfied with your new vehicle. However,
if you continue to remain unsatisfied after following
the procedure outlined in Steps One and Two, you can
file with the Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
dr.bbb.org/goauto
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle age,
mileage, and other factors. General Motors reserves
the right to change eligibility limitations and/or
discontinue its participation in this program.
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Transportation OptionsWarranty service can generally be completed while you
wait. However, if you are unable to wait, GM helps
to minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:Shuttle ServiceShuttle service is the preferred means of offering
Courtesy Transportation. Dealers may provide you with
shuttle service to get you to your destination with
minimal interruption of your daily schedule. This includes
one-way or round trip shuttle service within reasonable
time and distance parameters of the dealer’s area.Public Transportation or Fuel
ReimbursementIf your vehicle requires overnight warranty repairs, and
public transportation is used instead of the dealer’s
shuttle service, the expense must be supported by
original receipts and can only be up to the maximum
amount allowed by GM for shuttle service. In addition, for
U.S. customers, should you arrange transportation
through a friend or relative, limited reimbursement for
reasonable fuel expenses may be available. Claim
amounts should reflect actual costs and be supported by
original receipts. See your dealer for information
regarding the allowance amounts for reimbursement of
fuel or other transportation costs.
Courtesy Rental VehicleYour dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
that you obtain if your vehicle is kept for an overnight
warranty repair. Rental reimbursement will be limited
and must be supported by original receipts. This
requires that you sign and complete a rental agreement
and meet state/provincial, local, and rental vehicle
provider requirements. Requirements vary and may
include minimum age requirements, insurance coverage,
credit card, etc. You are responsible for fuel usage
charges and may also be responsible for taxes, levies,
usage fees, excessive mileage, or rental usage
beyond the completion of the repair.
It may not be possible to provide a like-vehicle as a
courtesy rental.Additional Program InformationAll program options, such as shuttle service, may not be
available at every dealer. Please contact your dealer
for specific information about availability. All Courtesy
Transportation arrangements will be administered
by appropriate dealer personnel.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
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