service schedule CHEVROLET IMPALA 2011 9.G User Guide

Black plate (6,1)Chevrolet Impala Owner Manual - 2011
13-6 Customer Information
My GM Canada (Canada)—
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.

Black plate (9,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-9
Scheduling Service
Appointments
When your vehicle requires
warranty service, contact your
dealer and request an appointment.
By scheduling a service
appointment and advising your
service consultant of your
transportation needs, your dealer
can help minimize your
inconvenience.
If your vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If the dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for the
same day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper to Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid‐specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing your inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Warranty and Owner
Assistance Information” furnished
with each new vehicle provides
detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize your inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can
offer you one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
destination with minimal interruption
of your daily schedule. This includes
one‐way or round‐trip shuttle service
within reasonable time and distance
parameters of the dealer's area.

Black plate (14,1)Chevrolet Impala Owner Manual - 2011
13-14 Customer Information
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle.
The Owner Manual includes the
Maintenance Schedule for
all models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
Note to Canadian Customers: All
listed prices are quoted in U.S.
funds. Canadian residents are to
make checks payable in U.S. funds.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Black plate (7,1)Chevrolet Impala Owner Manual - 2011
INDEX i-7
Lights (cont.)Security . . . . . . . . . . . . . . . . . . . . . . 5-23
Tire Pressure . . . . . . . . . . . . . . . . . 5-22
Traction Control System
(TCS) Warning . . . . . . . . . . . . . . 5-21
Locks Automatic Door . . . . . . . . . . . . . . . . 2-8
Delayed Locking . . . . . . . . . . . . . . . 2-8
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Lockout Protection . . . . . . . . . . . . . 2-9
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-9
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers for Children (LATCH
SYSTEM) . . . . . . . . . . . . . . . . . . . . 3-50
Lumbar Adjustment . . . . . . . . . . . . . 3-4 Front Seats . . . . . . . . . . . . . . . . . . . . 3-4M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . . . 11-9
Maintenance Schedule Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 11-6
Scheduled Maintenance . . . . . . 11-2
Malfunction Indicator Lamp . . . . 5-17
Messages Airbag System . . . . . . . . . . . . . . . . 5-33
Anti-Theft Alarm System . . . . . . 5-34
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 5-29
Brake System . . . . . . . . . . . . . . . . 5-29
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-29
Engine Cooling System . . . . . . . 5-30
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-31
Engine Power . . . . . . . . . . . . . . . . 5-31
Fuel System . . . . . . . . . . . . . . . . . . 5-32
Key and Lock . . . . . . . . . . . . . . . . . 5-32
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-32 Messages (cont.)
Ride Control System . . . . . . . . . . 5-32
Service Vehicle . . . . . . . . . . . . . . . 5-34
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-34
Transmission . . . . . . . . . . . . . . . . . 5-35
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-28
Vehicle Reminder . . . . . . . . . . . . . 5-36
Washer Fluid . . . . . . . . . . . . . . . . . 5-36
Mirrors
Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 2-16
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-14
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-15
Manual Rearview . . . . . . . . . . . . . 2-15
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-46

Black plate (10,1)Chevrolet Impala Owner Manual - 2011
i-10 INDEX
Safety System Check . . . . . . . . . . 3-24
Satellite Radio . . . . . . . . . . . . . . . . . . 7-8
Scheduled Maintenance . . . . . . . 11-2
Scheduling Appointments . . . . . . 13-9
SeatsAdjustment, Front . . . . . . . . . . . . . . 3-3
Center Seat . . . . . . . . . . . . . . . . . . . 3-4
Head Restraints . . . . . . . . . . . . . . . 3-2
Heated Front . . . . . . . . . . . . . . . . . . 3-7
Lumbar Adjustment, Front . . . . . 3-4
Power Adjustment, Front . . . . . . 3-4
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Reclining Seatbacks . . . . . . . . . . . 3-5
Securing Child Restraints . . . . . . . . 3-55, 3-57, 3-58
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-23
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 2-12
Service Accessories andModifications . . . . . . . . . . . . . . . . 10-3
Doing Your Own Work . . . . . . . . 10-4
Engine Soon Light . . . . . . . . . . . . 5-17
Maintenance Records . . . . . . . . 11-9 Service (cont.)
Maintenance, General
Information . . . . . . . . . . . . . . . . . . 11-1
Parts Identification Label . . . . . 12-1
Publications Ordering
Information . . . . . . . . . . . . . . . . 13-13
Scheduling Appointments . . . . . 13-9
Vehicle Messages . . . . . . . . . . . . 5-34
Servicing the
Airbag-Equipped Vehicle . . . . . 3-38
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . 10-26
Shifting
Into Park . . . . . . . . . . . . . . . . . . . . . . 9-20
Out of Park . . . . . . . . . . . . . . . . . . . 9-22
Sidemarker Bulb Replacement . . . . . . . . . . 10-32
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-5
Spare Tire Compact . . . . . . . . . . . . . . . . . . . . 10-68
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . 12-2 Speedometer . . . . . . . . . . . . . . . . . . 5-12
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-26
Starting the Engine . . . . . . . . . . . . 9-18
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4
Fluid, Power . . . . . . . . . . . . . . . . 10-21
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . 10-32
Storage
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Storage Areas Armrest . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Center Console . . . . . . . . . . . . . . . . 4-2
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-11
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-18
Sunglass Storage . . . . . . . . . . . . . . . 4-1
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv