phone CHEVROLET IMPALA 2011 9.G Owner's Manual

Black plate (38,1)Chevrolet Impala Owner Manual - 2011
9-38 Driving and Operating
At a minimum, E85 should meet
ASTM Specification D 5798. By
definition, this means that fuel
labeled E85 will have an ethanol
content between 70% and 85%.
Filling the fuel tank with fuel
mixtures that do not meet ASTM
specifications can affect driveability
and could cause the malfunction
indicator lamp to come on.
To ensure quick starts in the
wintertime, the E85 fuel must be
formulated properly for your climate
according to ASTM specification
D 5798. If you have trouble starting
on E85, it could be because the
E85 fuel is not properly formulated
for your climate. If this happens,
switching to gasoline or adding
gasoline to the fuel tank can
improve starting. For good starting
and heater efficiency below 0°C
(32°F), the fuel mix in the fuel tank
should contain no more than
70% ethanol. It is best not to
alternate repeatedly between
gasoline and E85. If you do
switch fuels, it is recommendedthat you add as much fuel as
possible
—do not add less than
11 L (three gallons) when refueling.
You should drive the vehicle
immediately after refueling for at
least 11 km (seven miles) to allow
the vehicle to adapt to the change in
ethanol concentration.
E85 has less energy per gallon than
gasoline, so you will need to refill
the fuel tank more often when using
E85 than when you are using
gasoline. See Filling the Tank on
page 9‑38.
Notice: Some additives are not
compatible with E85 fuel and can
harm the vehicle's fuel system.
Do not add anything to E85.
Damage caused by additives
would not be covered by the
vehicle warranty.
Notice: This vehicle was not
designed for fuel that contains
methanol. Do not use fuel
containing methanol. It can
corrode metal parts in the fuel
system and also damage plastic and rubber parts. That damage
would not be covered under the
vehicle warranty.
Filling the Tank
{WARNING
Fuel vapor burns violently and a
fuel fire can cause bad injuries.
To help avoid injuries to you and
others, read and follow all the
instructions on the fuel pump
island. Turn off the engine when
refueling. Do not smoke near fuel
or when refueling the vehicle.
Do not use cellular phones.
Keep sparks, flames, and
smoking materials away from fuel.
Do not leave the fuel pump
unattended when refueling the
vehicle. This is against the law in
some places. Do not re-enter the
vehicle while pumping fuel. Keep
children away from the fuel pump;
never let children pump fuel.

Black plate (40,1)Chevrolet Impala Owner Manual - 2011
9-40 Driving and Operating
The TIGHTEN GAS CAP message
displays on the Driver Information
Center (DIC) if the fuel cap is not
properly installed. SeeFuel System
Messages on page 5‑32 for more
information.
{WARNING
If a fire starts while you are
refueling, do not remove the
nozzle. Shut off the flow of fuel by
shutting off the pump or by
notifying the station attendant.
Leave the area immediately.
Notice: If a new fuel cap is
needed, be sure to get the right
type of cap from your dealer.
The wrong type fuel cap might
not fit properly, might cause the
malfunction indicator lamp to
light, and could damage the fuel
tank and emissions system.
See Malfunction Indicator Lamp
on page 5‑17.
Filling a Portable Fuel
Container
{WARNING
Never fill a portable fuel container
while it is in the vehicle. Static
electricity discharge from the
container can ignite the fuel
vapor. You can be badly burned
and the vehicle damaged if this
occurs. To help avoid injury to you
and others:
.Dispense fuel only into
approved containers.
.Do not fill a container while it
is inside a vehicle, in a
vehicle's trunk, pickup bed,
or on any surface other than
the ground.
(Continued)
WARNING (Continued)
.Bring the fill nozzle in contact
with the inside of the fill
opening before operating the
nozzle. Contact should be
maintained until the filling is
complete.
.Do not smoke while
pumping fuel.
.Do not use a cellular phone
while pumping fuel.

Black plate (1,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-5
Online Owner Center . . . . . . . . 13-5
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-6
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-7
Scheduling Service Appointments . . . . . . . . . . . . . . 13-9
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-9
Collision Damage Repair . . . 13-11
Service Publications Ordering Information . . . . . . 13-13
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-14
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-15
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-15
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-16
Event Data Recorders . . . . . . 13-16
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-17
Navigation System . . . . . . . . . 13-17
Radio Frequency Identification (RFID) . . . . . . . 13-17
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-17
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by the dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of the dealership or the general
manager.

Black plate (2,1)Chevrolet Impala Owner Manual - 2011
13-2 Customer Information
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by the dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Communication
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
.Dealership name and location.
.Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners:
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business
Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
www.dr.bbb.org/goauto
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.

Black plate (4,1)Chevrolet Impala Owner Manual - 2011
13-4 Customer Information
Customer Assistance
Offices
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Communication Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and
U.S. Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800

Black plate (5,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-5
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Chevrolet Owner
Center (U.S.)—
www.chevyownercenter.com
Information and services
customized for your specific
vehicle —all in one convenient
place.
.Digital owner manual, warranty
information, and more
.Store online service and
maintenance records
.Chevrolet dealer locator for
service nationwide
.Exclusive privileges and offers
.Recall notices for your specific
vehicle
.OnStar and GM Cardmember
Services Earnings summaries
Other Helpful Links
Chevrolet —www.chevrolet.com
Chevrolet Merchandise —
www.chevymall.com
Help Center —www.chevrolet.com/
pages/mds/helpcenter/faq.do
.FAQ
.Contact Us

Black plate (6,1)Chevrolet Impala Owner Manual - 2011
13-6 Customer Information
My GM Canada (Canada)—
www.gm.ca
My GM Canada is a
password-protected section of
www.gm.ca where you can save
information on GM vehicles, get
personalized offers, and use handy
tools and forms with greater ease.
Here are a few of the valuable tools
and services you will have
access to:
.My Showroom: Find and save
information on vehicles and
current offers in your area.
.My Dealers: Save details such
as address and phone number
for each of your preferred GM
dealers.
.My Driveway: Access quick links
to parts and service estimates,
check trade-in values,
or schedule a service
appointment by adding the
vehicles you own to your
driveway profile.
.My Preferences: Manage your
profile and use tools and forms
with greater ease.
To sign up, visit the My GM.ca
section within www.gm.ca.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for your vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also
has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.

Black plate (7,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-7
Roadside Assistance
Program
For U.S.‐purchased vehicles, call
1‐800‐243‐8872; (Text Telephone
(TTY): 1‐888‐889‐2438).
For Canadian‐purchased vehicles,
call1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number
.Telephone number of your
location
.Location of the vehicle
.Model, year, color, and license
plate number of the vehicle
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
160 000 km (100,000 miles),
whichever comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is
not covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification. Chevrolet and General Motors of
Canada Limited reserve the right to
limit services or payment to an
owner or driver if they decide the
claims are made too often, or
the same type of claim is made
many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock‐Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
.Emergency Tow From a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is also given
when the vehicle is stuck in the
sand, mud, or snow.

Black plate (12,1)Chevrolet Impala Owner Manual - 2011
13-12 Customer Information
Insuring Your Vehicle
Protect your investment in your
GM vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to your GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that
your vehicle will be repaired with
GM original equipment collision
parts. If such insurance coverage is
not available from your current
insurance carrier, consider switching
to another insurance carrier.If your vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read your lease carefully, as
you may be charged at the end of
your lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a
police officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑7.Gather the following information:
.Driver's name, address, and
telephone number
.Driver's license number
.Owner's name, address, and
telephone number
.Vehicle license plate number
.Vehicle make, model, and
model year
.Vehicle Identification
Number (VIN)
.Insurance company and policy
number
.General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in
this section.
If the airbag has inflated, see What
Will You See After an Airbag
Inflates? on page 3‑32.

Black plate (17,1)Chevrolet Impala Owner Manual - 2011
Customer Information 13-17
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If your vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
in the OnStar glove box kit, at
www.onstar.com (U.S.) orwww.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation system operating manual
for information on stored data and
for deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.