steering wheel CHEVROLET IMPALA 2011 9.G Owner's Manual

Black plate (20,1)Chevrolet Impala Owner Manual - 2011
7-20 Infotainment System
Phone
Bluetooth
Vehicles with a Bluetooth system
can use a Bluetooth‐capable cell
phone with a Hands‐Free Profile to
make and receive phone calls.
The system can be used while the
key is in the ON/RUN or ACC/
ACCESSORY position. The range of
the Bluetooth system can be up to
9.1 m (30 ft). Not all phones support
all functions, and not all phones are
guaranteed to work with the
in-vehicle Bluetooth system. See
www.gm.com/bluetooth for more
information on compatible phones.
Voice Recognition
The Bluetooth system uses voice
recognition to interpret voice
commands to dial phone numbers
and name tags.
For additional information, say
“Help”while you are in a voice
recognition menu. Noise:
Keep interior noise levels to
a minimum. The system may not
recognize voice commands if there
is too much background noise.
When to Speak: A short tone
sounds after the system responds
indicating when it is waiting for a
voice command. Wait until the tone
and then speak.
How to Speak: Speak clearly in a
calm and natural voice.
Audio System
When using the in‐vehicle Bluetooth
system, sound comes through the
vehicle's front audio system
speakers and overrides the audio
system. Use the audio system
volume knob, during a call, to
change the volume level. The
adjusted volume level remains in
memory for later calls. To prevent
missed calls, a minimum volume
level is used if the volume is turned
down too low.
Bluetooth Controls
Use the buttons located on the
steering wheel to operate the
in‐vehicle Bluetooth system.
See Steering Wheel Controls on
page 5‑3 for more information.
bg(Push To Talk): Press to
answer incoming calls, confirm
system information, and start
speech recognition.
c x(Phone On Hook): Press to
end a call, reject a call, or cancel an
operation.
Pairing
A Bluetooth cell phone must be
paired to the Bluetooth system and
then connected to the vehicle before
it can be used. See your cell phone
manufacturer's user guide for
Bluetooth functions before pairing
the cell phone. If a Bluetooth phone
is not connected, calls will be made
using OnStar Hands‐Free Calling,
if available. Refer to the OnStar
Owner's Guide for more information.

Black plate (4,1)Chevrolet Impala Owner Manual - 2011
9-4 Driving and Operating
If the engine ever stops while the
vehicle is being driven, brake
normally but do not pump the
brakes. If the brakes are pumped,
the pedal could get harder to push
down. If the engine stops, there will
still be some power brake assist but
it will be used when the brake is
applied. Once the power assist is
used up, it can take longer to stop
and the brake pedal will be harder
to push.
Adding non‐dealer accessories can
affect vehicle performance. See
Accessories and Modifications on
page 10‑3.Steering
Power Steering
If power steering assist is lost
because the engine stops or the
system is not functioning, the
vehicle can be steered but it will
take more effort.
Steering Tips
It is important to take curves at a
reasonable speed.
Traction in a curve depends on the
condition of the tires and the road
surface, the angle at which the
curve is banked, and vehicle speed.
While in a curve, speed is the one
factor that can be controlled.
If there is a need to reduce speed,
do it before entering the curve, while
the front wheels are straight.
Try to adjust the speed so you can
drive through the curve. Maintain a
reasonable, steady speed. Wait to
accelerate until out of the curve, and
then accelerate gently into the
straightaway.
Steering in Emergencies
There are times when steering can
be more effective than braking. For
example, you come over a hill and
find a truck stopped in your lane,
or a car suddenly pulls out from
nowhere, or a child darts out from
between parked cars and stops right
in front of you. These problems can
be avoided by braking—if you can
stop in time. But sometimes you
cannot stop in time because there is
no room. That is the time for
evasive action —steering around
the problem.
The vehicle can perform very well in
emergencies like these. First apply
the brakes —but, unless the vehicle
has antilock brakes, not enough to
lock the wheels. See Braking on
page 9‑3. It is better to remove as
much speed as possible from a

Black plate (5,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-5
collision. Then steer around the
problem, to the left or right
depending on the space available.
An emergency like this requires
close attention and a quick decision.
If holding the steering wheel at the
recommended 9 and 3 o'clock
positions, it can be turned a full
180 degrees very quickly without
removing either hand. But you have
to act fast, steer quickly, and just as
quickly straighten the wheel once
you have avoided the object.The fact that such emergency
situations are always possible is a
good reason to practice defensive
driving at all times and wear safety
belts properly.
Off-Road Recovery
The vehicle's right wheels can drop
off the edge of a road onto the
shoulder while driving.
If the level of the shoulder is only
slightly below the pavement,
recovery should be fairly easy. Ease
off the accelerator and then, if there
is nothing in the way, steer so thatthe vehicle straddles the edge of the
pavement. Turn the steering wheel
8 to 13 cm (3 to 5 inches), about
one-eighth turn, until the right front
tire contacts the pavement edge.
Then turn the steering wheel to go
straight down the roadway.
Loss of Control
Let us review what driving experts
say about what happens when the
three control systems
—brakes,
steering, and acceleration —do not
have enough friction where the tires
meet the road to do what the driver
has asked.
In any emergency, do not give up.
Keep trying to steer and constantly
seek an escape route or area of
less danger.

Black plate (6,1)Chevrolet Impala Owner Manual - 2011
9-6 Driving and Operating
Skidding
In a skid, a driver can lose control of
the vehicle. Defensive drivers avoid
most skids by taking reasonable
care suited to existing conditions,
and by not overdriving those
conditions. But skids are always
possible.
The three types of skids correspond
to the vehicle's three control
systems. In the braking skid, the
wheels are not rolling. In the
steering or cornering skid, too much
speed or steering in a curve causes
tires to slip and lose cornering force.
And in the acceleration skid, too
much throttle causes the driving
wheels to spin.
If the vehicle starts to slide, ease
your foot off the accelerator pedal
and quickly steer the way you want
the vehicle to go. If you start
steering quickly enough, the vehicle
may straighten out. Always be ready
for a second skid if it occurs.Of course, traction is reduced when
water, snow, ice, gravel, or other
material is on the road. For safety,
slow down and adjust your driving to
these conditions. It is important to
slow down on slippery surfaces
because stopping distance will be
longer and vehicle control more
limited.
While driving on a surface with
reduced traction, try to avoid
sudden steering, acceleration,
or braking, including reducing
vehicle speed by shifting to a lower
gear. Any sudden changes could
cause the tires to slide. You may not
realize the surface is slippery until
the vehicle is skidding. Learn to
recognize warning clues
—such as
enough water, ice, or packed snow
on the road to make a mirrored
surface —and slow down when you
have any doubt. If the vehicle has the Antilock Brake
System (ABS), remember: It helps
avoid only the braking skid. If the
vehicle does not have ABS, then in
a braking skid, where the wheels
are no longer rolling, release
enough pressure on the brakes to
get the wheels rolling again. This
restores steering control. Push the
brake pedal down steadily when you
have to stop suddenly. As long as
the wheels are rolling, you will have
steering control.

Black plate (9,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-9
{WARNING
Coasting downhill in N (Neutral)
or with the ignition off is
dangerous. The brakes will have
to do all the work of slowing down
and they could get so hot that
they would not work well. You
would then have poor braking or
even none going down a hill. You
could crash. Always have the
engine running and the vehicle in
gear when going downhill.
.Stay in your own lane. Do not
swing wide or cut across the
center of the road. Drive at
speeds that let you stay in
your own lane.
.Top of hills: Be
alert—something could
be in your lane (stalled car,
accident).
.Pay attention to special road
signs (falling rocks area, winding
roads, long grades, passing or
no-passing zones) and take
appropriate action.
Winter Driving
Driving on Snow or Ice
Drive carefully when there is snow
or ice between the tires and the
road, creating less traction or
grip. Wet ice can occur at about
0°C (32°F) when freezing rain
begins to fall, resulting in even less
traction. Avoid driving on wet ice or
in freezing rain until roads can be
treated with salt or sand.
Drive with caution, whatever the
condition. Accelerate gently so
traction is not lost. Accelerating too
quickly causes the wheels to spin
and makes the surface under the
tires slick, so there is even less
traction. Try not to break the fragile traction.
If you accelerate too fast, the drive
wheels will spin and polish the
surface under the tires even more.
The
Antilock Brake System (ABS)
on page 9‑27 improves vehicle
stability during hard stops on
slippery roads, but apply the brakes
sooner than when on dry pavement.
Allow greater following distance on
any slippery road and watch for
slippery spots. Icy patches can
occur on otherwise clear roads in
shaded areas. The surface of a
curve or an overpass can remain icy
when the surrounding roads are
clear. Avoid sudden steering
maneuvers and braking while
on ice.
Turn off cruise control on
slippery surfaces.

Black plate (11,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-11
Repeat this until help arrives
but only when you feel really
uncomfortable from the cold.
Moving about to keep warm
also helps.
If it takes some time for help to
arrive, now and then when you run
the engine, push the accelerator
pedal slightly so the engine runs
faster than the idle speed. This
keeps the battery charged to restart
the vehicle and to signal for help
with the headlamps. Do this as little
as possible to save fuel.
If the Vehicle is Stuck
Slowly and cautiously spin the
wheels to free the vehicle when
stuck in sand, mud, ice, or snow.
If the vehicle has a traction
system, it can often help to free
a stuck vehicle. Refer to the
vehicle's traction system in theIndex. If stuck too severely for the
traction system to free the vehicle,
turn the traction system off and use
the rocking method.
{WARNING
If the vehicle's tires spin at high
speed, they can explode, and you
or others could be injured. The
vehicle can overheat, causing an
engine compartment fire or other
damage. Spin the wheels as little
as possible and avoid going
above 55 km/h (35 mph) as
shown on the speedometer.
For information about using tire
chains on the vehicle, see Tire
Chains on page 10‑58.
Rocking the Vehicle to
Get it Out
Turn the steering wheel left and
right to clear the area around the
front wheels. Turn off any traction or
stability system. Shift back and forth
between R (Reverse) and a forward
gear, spinning the wheels as little as
possible. To prevent transmission
wear, wait until the wheels stop
spinning before shifting gears.
Release the accelerator pedal while
shifting, and press lightly on the
accelerator pedal when the
transmission is in gear. Slowly
spinning the wheels in the forward
and reverse directions causes a
rocking motion that could free the
vehicle. If that does not get the
vehicle out after a few tries, it might
need to be towed out. If the vehicle
does need to be towed out, see
Towing the Vehicle on page 10‑74.

Black plate (17,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-17
Do not turn the engine off when the
vehicle is moving. This will cause a
loss of power assist in the brake
and steering systems and disable
the airbags.
In an emergency:
1. Brake using a firm and steadypressure. Do not pump the
brakes repeatedly. This may
deplete power assist, requiring
increased brake pedal force.
2. Shift the vehicle to neutral. This can be done while the vehicle is
moving. After shifting to neutral,
firmly apply the brakes and steer
the vehicle to a safe location. 3. Come to a complete stop, shift
to P (Park), and turn the ignition
to LOCK/OFF. On vehicles with
an automatic transmission, the
shift lever must be in P (Park) to
turn the ignition switch to the
LOCK/OFF position.
4. Set the parking brake. See Parking Brake on page 9‑29
The steering can bind with the
wheels turned off center. If this
happens, move the steering wheel
from left to right while turning the
key to ACC/ACCESSORY. If this
doesn't work, then the vehicle
needs service.
B (ACC/ACCESSORY): This is the
position in which you can operate
the radio and windshield wipers
while the engine is off. To use
ACC/ACCESSORY, turn the key
clockwise. C (ON/RUN):
This position can
be used to operate the electrical
accessories and to display some
instrument panel cluster warning
and indicator lights. The switch
stays in this position when the
engine is running.
If you leave the key in the ACC/
ACCESSORY or ON/RUN position
with the engine off, the battery could
be drained. You may not be able to
start the vehicle if the battery is
allowed to drain for an extended
period of time.
D (START): This is the position that
starts the engine. When the engine
starts, release the key. The ignition
switch returns to ON/RUN for
driving.
A warning chime will sound and the
Driver Information Center (DIC) will
display DRIVER DOOR OPEN
when the driver door is opened, the
ignition is in ACC/ACCESSORY or
LOCK/OFF, and the key is in the
ignition. See Door Ajar Messages
on page 5‑29 for more information.

Black plate (25,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-25
{WARNING
It can be dangerous to get out of
the vehicle if the automatic
transmission shift lever is not fully
in P (Park) with the parking brake
firmly set. The vehicle can roll.
Do not leave the vehicle when the
engine is running unless you
have to. If you have left the
engine running, the vehicle can
move suddenly. You or others
could be injured. To be sure the
vehicle will not move, even when
you are on fairly level ground,
always set the parking brake and
move the shift lever to P (Park).
Follow the proper steps to be sure
the vehicle will not move. See
Shifting Into Park on page 9‑20.
If parking on a hill and pulling a
trailer, see Driving Characteristics
and Towing Tips on page 9‑41.
Automatic
Transmission
The automatic transmission has a
shift lever on the steering column or
on the console between the seats.
There is a display, located on the
instrument panel cluster, that will
indicate the gear the vehicle is in.
Maximum engine speed is limited on
automatic transmission vehicles
while in P (Park) or N (Neutral) to
protect driveline components from
improper operation.
There are several different positions
for the shift lever. P (Park):
This position locks the
front wheels. It is the best position
to use when the engine is started
because the vehicle cannot
move easily.
{WARNING
It can be dangerous to get out of
the vehicle if the shift lever is not
fully in P (Park) with the parking
brake firmly set. The vehicle can
roll. If you have left the engine
running, the vehicle can move
suddenly. You or others could be
injured. To be sure the vehicle will
not move, even when you are on
fairly level ground, use the steps
that follow. If you are pulling a
trailer, see Driving Characteristics
and Towing Tips on page 9‑41.
Make sure the shift lever is fully in
P (Park) before starting the engine.

Black plate (28,1)Chevrolet Impala Owner Manual - 2011
9-28 Driving and Operating
Let us say the road is wet and you
are driving safely. Suddenly, an
animal jumps out in front of you.
You slam on the brakes and
continue braking. Here is what
happens with ABS:
A computer senses that the wheels
are slowing down. If one of the
wheels is about to stop rolling, the
computer will separately work the
brakes at each wheel.
ABS can change the brake pressure
to each wheel, as required, faster
than any driver could. This can help
the driver steer around the obstacle
while braking hard.
As the brakes are applied, the
computer keeps receiving updates
on wheel speed and controls
braking pressure accordingly.Remember: ABS does not change
the time needed to get a foot up to
the brake pedal or always decrease
stopping distance. If you get too
close to the vehicle in front of you,
there will not be enough time to
apply the brakes if that vehicle
suddenly slows or stops. Always
leave enough room up ahead to
stop, even with ABS.
Using ABS
Do not pump the brakes. Just hold
the brake pedal down firmly and let
antilock work. You might feel a slight
brake pedal pulsation or hear some
noise, but this is normal.
Braking in Emergencies
At some time, nearly every driver
gets into a situation that requires
hard braking.
If the vehicle has ABS, it allows the
driver to steer and brake at the
same time. However, if the vehicle
does not have ABS, the first
reaction
—to hit the brake pedal
hard and hold it down —might be the wrong thing to do. The wheels
can stop rolling. Once they do, the
vehicle cannot respond to the
driver's steering. Momentum will
carry it in whatever direction it was
headed when the wheels stopped
rolling. That could be off the road,
into the very thing the driver was
trying to avoid, or into traffic.
If the vehicle does not have ABS,
use a
“squeeze” braking technique.
This gives maximum braking while
maintaining steering control. Do this
by pushing on the brake pedal with
steadily increasing pressure. In an
emergency, you will probably want
to squeeze the brakes hard without
locking the wheels. If you hear or
feel the wheels sliding, ease off the
brake pedal. This helps retain
steering control.
In many emergencies, steering can
help more than even the very best
braking.

Black plate (33,1)Chevrolet Impala Owner Manual - 2011
Driving and Operating 9-33
control automatically turns off . See
Traction Control System (TCS) on
page 9‑29. When road conditions
allow you to safely use it again, the
cruise control can be turned
back on.
The cruise control buttons are
located on left side of the steering
wheel.
T(On/Off):Press to turn cruise
control on and off. The indicator is lit
when cruise control is on. +RES (Resume/Accelerate):
Press briefly to make the vehicle
resume to a previously set speed,
or press and hold to accelerate.
SET–
:Press to set the speed and
activate cruise control or make the
vehicle decelerate.
[(Cancel): Press to disengage
cruise control without erasing the
set speed from memory.
Setting Cruise Control
The cruise control light on the
instrument panel cluster comes on
after the cruise control has been set
to the desired speed. See
Instrument Cluster on page 5‑11.
If the cruise button is on when not in
use, it could get bumped and go into
cruise when not desired. Keep the
cruise control switch off when cruise
is not being used.
1. Press the
Tbutton to turn the
cruise system on.
2. Get up to the desired speed. 3. Press and release the
SET– button located on the
steering wheel.
4. Take your foot off the accelerator.
Resuming a Set Speed
If cruise control is set at a desired
speed and then the brakes are
applied, the cruise control is
disengaged without erasing the
set speed from memory.
Once the vehicle speed is
40 km/h (25 mph) or greater, press
the +RES button on the steering
wheel. The vehicle returns to the
previously selected speed and
stays there.