CHEVROLET IMPALA 2011 9.G Service Manual

Black plate (13,1)Chevrolet Impala Owner Manual - 2011
Keys, Doors and Windows 2-13
Immobilizer
SeeRadio Frequency Statement on
page 13‑17 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-210/220/310.
Immobilizer Operation
This vehicle has PASS-Key®III+
(Personalized Automotive Security
System) theft-deterrent system.
PASS-Key III+ is a passive
theft-deterrent system.
The system is automatically armed
when the key is removed from the
ignition.
The system is automatically
disarmed when the key is turned to
ON/RUN, ACC/ACCESSORY,
or START from the LOCK/OFF
position.
You do not have to manually arm or
disarm the system. The security light will come on if
there is a problem with arming or
disarming the theft-deterrent
system.
When the PASS-Key III+ system
senses that someone is using the
wrong key, it prevents the vehicle
from starting. Anyone using a
trial-and-error method to start the
vehicle will be discouraged because
of the high number of electrical key
codes.
If the engine does not start and the
security light on the instrument
panel cluster comes on when trying
to start the vehicle, there may be a
problem with the theft-deterrent
system. Turn the ignition off and
try again.
If the engine still does not start,
and the key appears to be
undamaged, try another ignition key.
At this time, you may also want to
check the fuse. See
Fuses and
Circuit Breakers on page 10‑34. If the engine still does not start with
the other key, the vehicle needs
service. If the vehicle does start, the
first key may be faulty. See your
dealer who can service the
PASS-Key III+ to have a new
key made.
It is possible for the PASS-Key III+
decoder to learn the transponder
value of a new or replacement key.
Up to 10 keys may be programmed
for the vehicle. The following
procedure is for programming
additional keys only. If all the
currently programmed keys are lost
or do not operate, you must see
your dealer or a locksmith who can
service PASS-Key III+ to have keys
made and programmed to the
system.
See your dealer or a locksmith who
can service PASS-Key III+ to get a
new key blank cut exactly as the
ignition key that operates the
system.

Black plate (14,1)Chevrolet Impala Owner Manual - 2011
2-14 Keys, Doors and Windows
To program the new additional key:
1. Verify that the new key has a
1stamped on it.
2. Insert the original, already programmed key in the ignition
and start the engine. If the
engine will not start, see your
dealer for service.
3. After the engine has started, turn the key to LOCK/OFF,
and remove the key.
4. Insert the new key to be programmed and turn it to
the ON/RUN position within
five seconds of turning the
ignition to the LOCK/OFF
position in Step 3.
The security light will turn off
once the key has been
programmed. 5. Repeat Steps 1 through 4 if
additional keys are to be
programmed.
If you lose or damage your
PASS-Key III+ key, see your dealer
or a locksmith who can service
PASS-Key III+ to have a new
key made.
Do not leave the key or device
that disarms or deactivates
the theft-deterrent system in
the vehicle.
Exterior Mirrors
Convex Mirrors
{WARNING
A convex mirror can make things,
like other vehicles, look farther
away than they really are. If you
cut too sharply into the right lane,
you could hit a vehicle on the
right. Check the inside mirror or
glance over your shoulder before
changing lanes.
The passenger side mirror is convex
shaped. A convex mirror's surface is
curved so more can be seen from
the driver seat.

Black plate (15,1)Chevrolet Impala Owner Manual - 2011
Keys, Doors and Windows 2-15
Power Mirrors
Controls for the outside power
mirrors are located on the driver
door armrest.
1. Press the left or right side of theselector switch located above
the control pad, to select the
driver or passenger mirror.
2. Press one of the four buttons located on the control pad to
move the mirror to the desired
direction. 3. Adjust each outside mirror so
that a little of the vehicle and the
area behind it can be seen.
Keep the selector switch in the
center position when not adjusting
either outside mirror.
Heated Mirrors
For vehicles with heated mirrors:
=(Rear Window Defogger):
Press to heat the outside rearview
mirrors. See “Rear Window
Defogger” underClimate Control
Systems on page 8‑1 for more
information.
Interior Mirrors
Manual Rearview Mirror
Adjust the inside rearview mirror
for a clear view of the area behind
your vehicle. To avoid glare of the
headlamps from behind, push the
tab forward for daytime and pull it
for nighttime use.
Vehicles with OnStar
®have three
additional control buttons located at
the bottom of the mirror. See your
dealer for more information about
OnStar and how to subscribe to it.
See the OnStar Owner's Guide for
more information about the services
OnStar provides.

Black plate (16,1)Chevrolet Impala Owner Manual - 2011
2-16 Keys, Doors and Windows
Automatic Dimming
Rearview Mirror
The vehicle may have an automatic
dimming inside rearview mirror.
Automatic dimming reduces the
glare from the headlamps of the
vehicle behind you. The dimming
feature comes on and the indicator
light illuminates each time the
ignition is turned to start.
O(On/Off):Press to turn the
dimming feature on or off.
Vehicles with OnStar have three
additional control buttons for the
OnStar system. See your dealer for
more information about OnStar and
how to subscribe to it. See the
OnStar Owner Guide for more
information about the services
OnStar provides.
Cleaning the Mirror
Do not spray glass cleaner directly
on the mirror. Use a soft towel
dampened with water.
Windows
{WARNING
Leaving children, helpless adults,
or pets in a vehicle with the
windows closed is dangerous.
They can be overcome by the
extreme heat and suffer
permanent injuries or even death
from heat stroke. Never leave a
child, a helpless adult, or a pet
alone in a vehicle, especially with
the windows closed in warm or
hot weather.
The vehicle aerodynamics are
designed to improve fuel economy
performance. This may result in a
pulsing sound when either rear
window is down and the front
windows are up. To reduce the
sound, open either a front window
or the sunroof (if equipped).

Black plate (17,1)Chevrolet Impala Owner Manual - 2011
Keys, Doors and Windows 2-17
Power Windows
{WARNING
Leaving children in a vehicle with
the keys is dangerous for many
reasons. Children or others could
be badly injured or even killed.
They could operate the power
windows or other controls or even
make the vehicle move. The
windows will function and they
could be seriously injured or killed
if caught in the path of a closing
window. Do not leave keys in a
vehicle with children.
When there are children in the
rear seat use the window lockout
button to prevent unintentional
operation of the windows.
The switches on the driver door
armrest are used to control each of
the windows. Each passenger door
has its own window switch.The power window switches work
while the ignition is in ON/RUN,
ACC/ACCESSORY, or while
Retained Accessory Power (RAP) is
active. See
Retained Accessory
Power (RAP) on page 9‑18.
To lower the window, press and
hold the front of the switch to the
first position until the window is at
the desired level. To raise the
window, pull up and hold the front of
the switch.

Black plate (18,1)Chevrolet Impala Owner Manual - 2011
2-18 Keys, Doors and Windows
Express-Down Window
The driver window switch has an
express-down feature labeled
AUTO. This lets you lower the
window completely without holding
the switch. Press the front of the
switch to the second position
and release.
To stop the window while it is
lowering, briefly pull up on
the switch.
Window Lockout
o(Window Lockout):The driver
window switches also include a
lockout switch. Press the right side
of the switch to prevent the rear
passengers from using their window
switches. The driver can still control
all the windows and the front
passenger can control their own
window with the lockout on. Press
the left side of the switch to return to
normal window operation. A red bar
on the right side of the switch
indicates that the lockout is off.
Sun Visors
Pull the sun visor down to block
glare. Detach the sun visor from the
center mount to pivot to the side
window, or to extend along the rod if
available.

Black plate (19,1)Chevrolet Impala Owner Manual - 2011
Keys, Doors and Windows 2-19
Roof
Sunroof
On vehicles with a sunroof, the
sunroof switches are on the
overhead console.
The sunroof can only be operated
when the ignition is in ON/RUN or
ACC/ACCESSORY, or when
Retained Accessory Power (RAP) is
active. SeeRetained Accessory
Power (RAP) on page 9‑18.
Q(Vent/Express-Open): Press
this switch once to vent the sunroof
when it is closed. When using the
vent, the sunshade should be fully
opened. The sunshade can be
opened or closed manually by
sliding it rearward or forward.
From the vent position, press
this switch again to activate the
express-open feature. Press the
close switch to stop movement of
the sunroof. The sunshade will
automatically open when using
express‐open.
A deflector will automatically pop up
when the sunroof is opened. The
deflector will retract when the
sunroof is closed.R(Close): Press and hold this
switch until the sunroof motor stops
to close the sunroof, or release the
switch when the desired position
has been reached.
Dirt and debris may collect on the
sunroof seal or in the track. This
could cause an issue with sunroof
operation, noise or plugging the
water drainage system. Periodically
open the sunroof and remove any
obstacles or loose debris. Wipe the
sunroof seal and roof sealing area
using a clean cloth, mild soap,
and water. Do not remove grease
from sunroof.

Black plate (20,1)Chevrolet Impala Owner Manual - 2011
2-20 Keys, Doors and Windows
2NOTES

Black plate (1,1)Chevrolet Impala Owner Manual - 2011
Seats and Restraints 3-1
Seats and
Restraints
Head Restraints
Head Restraints . . . . . . . . . . . . . . . 3-2
Front Seats
Seat Adjustment . . . . . . . . . . . . . . 3-3
Center Seat . . . . . . . . . . . . . . . . . . . 3-4
Power Seat Adjustment . . . . . . . 3-4
Lumbar Adjustment . . . . . . . . . . . 3-4
Reclining Seatbacks . . . . . . . . . . 3-5
Heated Front Seats . . . . . . . . . . . 3-7
Rear Seats
Rear Seats (Split Folding) . . . . . 3-8
Safety Belts
Safety Belts . . . . . . . . . . . . . . . . . . 3-10
How to Wear Safety BeltsProperly . . . . . . . . . . . . . . . . . . . . 3-13
Lap-Shoulder Belt . . . . . . . . . . . 3-19
Safety Belt Use During Pregnancy . . . . . . . . . . . . . . . . . . 3-23
Lap Belt . . . . . . . . . . . . . . . . . . . . . 3-24
Safety Belt Extender . . . . . . . . . 3-24 Safety System Check . . . . . . . . 3-24
Safety Belt Care . . . . . . . . . . . . . 3-25
Replacing Safety Belt System
Parts After a Crash . . . . . . . . . 3-25
Airbag System
Airbag System . . . . . . . . . . . . . . . 3-26
Where Are the Airbags? . . . . . 3-28
When Should an AirbagInflate? . . . . . . . . . . . . . . . . . . . . . 3-30
What Makes an Airbag Inflate? . . . . . . . . . . . . . . . . . . . . . 3-31
How Does an Airbag Restrain? . . . . . . . . . . . . . . . . . . . 3-31
What Will You See After an Airbag Inflates? . . . . . . . . . . . . 3-32
Passenger Sensing
System . . . . . . . . . . . . . . . . . . . . . 3-34
Servicing the Airbag-Equipped Vehicle . . . . . . . . . . . . . . . . . . . . . 3-38
Adding Equipment to the Airbag-Equipped Vehicle . . . 3-39
Airbag System Check . . . . . . . . 3-40
Replacing Airbag System Parts After a Crash . . . . . . . . . 3-40
Child Restraints
Older Children . . . . . . . . . . . . . . . 3-41
Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . 3-43
Child Restraint Systems . . . . . 3-46
Where to Put the Restraint . . . 3-48
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . 3-50
Replacing LATCH System Parts After a Crash . . . . . . . . . 3-55
Securing Child Restraints (Rear Seat Position) . . . . . . . . 3-55
Securing Child Restraints (Center Front Seat
Position) . . . . . . . . . . . . . . . . . . . 3-57
Securing Child Restraints (Right Front Seat
Position) . . . . . . . . . . . . . . . . . . . 3-58

Black plate (2,1)Chevrolet Impala Owner Manual - 2011
3-2 Seats and Restraints
Head Restraints
The vehicle's front seats have
adjustable head restraints in the
outboard seating positions.
{WARNING
With head restraints that are not
installed and adjusted properly,
there is a greater chance that
occupants will suffer a neck/
spinal injury in a crash. Do not
drive until the head restraints for
all occupants are installed and
adjusted properly.
Adjust the head restraint so that the
top of the restraint is at the same
height as the top of the occupant's
head. This position reduces the
chance of a neck injury in a crash.
The height of the head restraint can
be adjusted. Pull the head restraint
up to raise it. Try to move the head
restraint to make sure that it is
locked in place.To lower the head restraint, press
the button located on top of the
seatback, and push the head
restraint down. Try to move the
head restraint after the button is
released to make sure that it is
locked in place.
The front seat outboard head
restraints are not designed to
be removed.