phone CHEVROLET IMPALA 2018 Owner's Guide

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
320 Customer Information
These data can help provide a
better understanding of the
circumstances in which crashes and
injuries occur.
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.
To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 327.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
OnStar 323
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
Navigation
OnStar navigation requires a
specific OnStar service plan. Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display. For other
vehicles press
=as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone. 2. Say
“Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
OnStar 325
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
.Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps.
. Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only). .
Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
For myChevrolet mobile app
information and compatibility, see
my.chevrolet.com.
An active OnStar service,
compatible device, factory-installed
remote start, and power locks are
required. Data rates apply. See
onstar.com for details and system
limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
OnStar AtYourService
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.
Make a Call
1. Press
=. System responds:
“OnStar ready.”
2. Say “Call.”System responds:
“Call. Please say the name or
number to call.”

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
328 OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar—such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service.
See Radio Frequency Statement
0 317.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions. Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
Index 335
Child Restraints (cont'd)Systems . . . . . . . . . . . . . . . . . . . . . . . . 85
Circuit Breakers . . . . . . . . . . . . . . . . 243
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 281
Interior Care . . . . . . . . . . . . . . . . . . 286
Climate Control Systems . . . . . . . 147 Air Conditioning . . . . . . . . . . . . . . 147
Dual Automatic . . . . . . . . . . . . . . . 150
Heating . . . . . . . . . . . . . . . . . . . . . . . 147
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Cluster, Instrument . . . . . . . . . . . . . 110
Collision Damage Repair . . . . . . . 314
Compact Spare Tire . . . . . . . . . . . . 275
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 99
Compass . . . . . . . . . . . . . . . . . . . . . . . 106
Connections OnStar . . . . . . . . . . . . . . . . . . . . . . . 324
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 181
Control of a Vehicle . . . . . . . . . . . . . 158
Convenience Net . . . . . . . . . . . . . . . 102
Convex Mirrors . . . . . . . . . . . . . . . . . . 43
Coolant
Engine Temperature Gauge . . .115
Cooling . . . . . . . . . . . . . . . . . . . . 147, 150 Cooling System . . . . . . . . . . . . . . . . . 225
Courtesy Lamps . . . . . . . . . . . . . . . . 142
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 313
Cruise Control . . . . . . . . . . . . . . . . . . 182 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Cruise Control, Adaptive . . . . . . . . 184
Cupholders . . . . . . . . . . . . . . . . . . . . . 100
Customer Assistance . . . . . . . . . . . 310
Offices . . . . . . . . . . . . . . . . . . . . . . . . 309
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 310
Customer Information Service PublicationsOrdering Information . . . . . . . . 316
Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 307
D
Damage Repair, Collision . . . . . . . 314
Danger, Warning, and Caution . . . . 2
Data CollectionInfotainment System . . . . . . . . . . 320
OnStar . . . . . . . . . . . . . . . . . . . . . . . 320
Data Recorders, Event . . . . . . . . . 319
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 140
Defensive Driving . . . . . . . . . . . . . . . 158 Delayed Locking . . . . . . . . . . . . . . . . . 38
Diagnostics
OnStar . . . . . . . . . . . . . . . . . . . . . . . 326
Distracted Driving . . . . . . . . . . . . . . . 157
Dome Lamps . . . . . . . . . . . . . . . . . . . 143
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 125
Delayed Locking . . . . . . . . . . . . . . . . 38
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Power Locks . . . . . . . . . . . . . . . . . . . . 38
Drive Belt Routing, Engine . . . . . . 306
Driver Assistance Systems . . . . . 192
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 125
Driving Assistance Systems . . . . . . . . . . 195
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 206
Defensive . . . . . . . . . . . . . . . . . . . . . 158
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 158
For Better Fuel Economy . . . . . . . 26
Hill and Mountain Roads . . . . . . 161
If the Vehicle is Stuck . . . . . . . . . 163
Loss of Control . . . . . . . . . . . . . . . 160
Off-Road Recovery . . . . . . . . . . . 159
Vehicle Load Limits . . . . . . . . . . . 163
Wet Roads . . . . . . . . . . . . . . . . . . . 160
Winter . . . . . . . . . . . . . . . . . . . . . . . . 162

Chevrolet Impala Owner Manual (GMNA-Localizing-U.S./Canada-11348316) -
2018 - CRC - 8/22/17
342 Index
SystemsDriver Assistance . . . . . . . . . . . . . 192
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 113
TaillampsBulb Replacement . . . . . . . . . . . . 240
Text Telephone (TTY) Users . . . . 310
Theft-Deterrent Systems . . . . . . . . . 42 Immobilizer . . . . . . . . . . . . . . . . . . . . . 42
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 248 All-Season . . . . . . . . . . . . . . . . . . . . 249
Buying New Tires . . . . . . . . . . . . . 264
Chains . . . . . . . . . . . . . . . . . . . . . . . . 268
Changing . . . . . . . . . . . . . . . . . . . . . 270
Compact Spare . . . . . . . . . . . . . . . 275
Designations . . . . . . . . . . . . . . . . . 253
Different Size . . . . . . . . . . . . . . . . . 265
If a Tire Goes Flat . . . . . . . . . . . . 269
Inspection . . . . . . . . . . . . . . . . . . . . 262
Low Profile . . . . . . . . . . . . . . . . . . . 250
Pressure . . . . . . . . . . . . . . . . . 256, 258
Pressure Light . . . . . . . . . . . . . . . . 122
Pressure Monitor Operation . . 259
Pressure Monitor System . . . . . 258
Rotation . . . . . . . . . . . . . . . . . . . . . . 262
Sidewall Labeling . . . . . . . . . . . . . 251 Tires (cont'd)
Terminology and Definitions . . 254
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 266
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 267
Wheel Replacement . . . . . . . . . . 268
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 263
Winter . . . . . . . . . . . . . . . . . . . . . . . . 250
Towing Driving Characteristics . . . . . . . . 206
Equipment . . . . . . . . . . . . . . . . . . . . 210
General Information . . . . . . . . . . 206
Recreational Vehicle . . . . . . . . . . 279
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 209
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 279
Traction
Control System (TCS)/StabiliTrak Light . . . . . . . . . . . . . 122
Off Light . . . . . . . . . . . . . . . . . . . . . . 121
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 181
Trailer Towing . . . . . . . . . . . . . . . . . . . . . . . . 209
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 175
Fluid, Automatic . . . . . . . . . . . . . . 223 Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . . 313
Trip Odometer . . . . . . . . . . . . . . . . . . 113
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 142
Turn Signal
Bulb Replacement . . . . . . . . . . . . 240
U
Umbrella Storage . . . . . . . . . . . . . . . 101
Uniform Tire Quality Grading . . . 266
Universal Remote System . . . . . . 135Operation . . . . . . . . . . . . . . . . . . . . . 138
Programming . . . . . . . . . . . . . . . . . 135
Using This Manual . . . . . . . . . . . . . . . . 2
V
Vehicle Alarm System . . . . . . . . . . . . . . . . . . 41
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 158
Identification Number (VIN) . . . 304
Load Limits . . . . . . . . . . . . . . . . . . . 163
Messages . . . . . . . . . . . . . . . . . . . . 127
Personalization . . . . . . . . . . . . . . . 128
Remote Start . . . . . . . . . . . . . . . . . . . 34
Security . . . . . . . . . . . . . . . . . . . . . . . . 41
Speed Messages . . . . . . . . . . . . . 128