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(39)= Air brake service:
•Inspect brake lines and hoses for proper hook-up,
binding, leaks, cracks, chafing, etc. Inspect drum
brake linings for wear or cracks. Inspect other brake
parts at each wheel, including drums and wheel
speed sensor wiring. Check brake pedal for
excessive free play or travel (or every 6 months,
whichever occurs first) and have serviced if needed.
Check brakes more often if driving habits and
conditions result in frequent braking. Replace air
dryer cartridge only if excessive oil or moisture
is present. A small amount of oil in the system is
normal and should not be considered as a reason to
replace the cartridge.
•Test air lines for leaks; tighten as needed. Replace
compressor filter.
•Inspect air parking brake chamber for leaks and
damage. Inspect lines and hoses for leaks,
cracks, chafing, etc. Also check all attachments for
tightness, wear or damage. Note: The spring
brake section of the rear brake diaphragms are
non-serviceable.
•Replace the air compressor filter element, mounted
on the air compressor. For remote air compressor
intake service, refer to engine air cleaner filter
replacement.
•Remove, disassemble, clean and inspect the safety
valve, standard brake chambers, quick release
valves, quick release/double check valve
combinations, parking brake control valve, double
check valves, pressure protection valves and
alcohol injector (if equipped).
•Remove, disassemble and clean the application
valve; replace parts showing wear.
•Remove, disassemble, clean and inspect the spring
brake control valve; replace rubber parts.
(40)= Clean and lubricate air brake automatic slack
adjuster. Check pushrod travel and auto adjustment
operation. Have serviced if needed.
(41)= Air brake chamber service: Check operation,
mounting, clamps and air lines and check for leaks.
(42)= Trailer brake hand control valve service: Check
operation; lubricate cam and follower.
(46)= Tighten the wheel stud nuts to the specified
torque values at 100 miles (160 km). Thereafter, tighten
them 1,000 miles (1 600 km) after each time the
wheel is removed. SeeTightening the Wheel Nuts on
page 5-71.
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Part B: Owner Checks and Services
Listed in this part are owner checks and services
which should be performed at the intervals specified to
help ensure the safety, dependability and emission
control performance of your vehicle.
For your safety and that of others, any of the
safety-related components that may have been
damaged in an accident should be checked and any
needed repairs made before operating the vehicle.
At the minimum, these routine checks should be made
every 6 months or 6,000 miles (10 000 km), whichever
occurs first. Whenever repairs are needed, have
them completed before operating the vehicle.
At Each Fuel Fill
It is important for you or a service station attendant to
perform these underhood checks at each fuel ll.
Engine Oil Level Check
Check the engine oil level and add the proper oil if
necessary. See “Engine Oil” in the Index for further
details.
Engine Coolant Level Check
Check the engine coolant level and add DEX-COOL®
coolant mixture if necessary. See “Engine Coolant”
in the Index for further details.
Windshield Washer Fluid Level Check
Check the windshield washer fluid level in the windshield
washer tank and add the proper fluid if necessary.
SeeCleaning the Outside of Your Vehicle on page 5-80
for further details.
Tire Ination Check
Check tire inflation cold. Make sure tires are inflated to
the pressures specified on the GVW Rating label.
SeeLoading Your Vehicle on page 4-33andTires on
page 5-68for further details.
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At Least Twice a Year
Restraint System Check
Make sure the safety belt reminder light (if equipped)
and all your belts, buckles, latch plates, retractors
and anchorages are working properly. Look for any other
loose or damaged safety belt system parts. If you see
anything that might keep a safety belt system from doing
its job, have it repaired. Have any torn or frayed
safety belts replaced.
Wiper Blade Check
Inspect wiper blades for wear or cracking. Replace
blade inserts that appear worn or damaged or that
streak or miss areas of the windshield. Also see
Cleaning the Outside of Your Vehicle on page 5-80.
Weatherstrip Lubrication
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather more frequent application may be
required. Part C tells you what to use.
Body Lubrication Service
Lubricate all exposed surfaces such as door checks,
door lock bolts, lock strike plates, door hinge bushings,
latches and dovetail bumper wedges. Where oil
holes are provided a dripless oil can be used. The seat
adjusters, seat track, door weatherstrips and rubber
cap bumpers should also be lubricated. Part C tells you
what to use. More frequent lubrication may be required
when exposed to a corrosive environment.
Parking Brake Check
Park on a fairly steep hill and hold the vehicle with the
parking brake only. This checks holding ability.
6-25

Starter Switch Check
{CAUTION:
When you are doing this inspection, the
vehicle could move suddenly. If the vehicle
moves, you or others could be injured.
1. Before you start, be sure you have enough room
around the vehicle.
2. Firmly apply both the parking brake and the regular
brakes. See “Parking Brake” if necessary.
Do not use the accelerator pedal, and be ready to
turn off the engine immediately if it starts.
3. On automatic transmission vehicles, try to start the
engine in each gear. The starter should work only
in PARK (P), if equipped, or NEUTRAL (N). If
the starter works in any other position, your vehicle
needs service.
Automatic Transmission Shift Indicator
Check
Check that the indicator points to the gear chosen.
Steering Check
Be alert for any changes in steering action, abnormal
front tire wear or steering wheel position. An inspection
or service is needed when the steering wheel is
harder to turn or has too much free play, or if there are
strange sounds when turning or parking.
Brake System Check
Be alert to illumination of the low air warning lamp or for
the tone alarm, or changes in braking action, such as
repeated pulling to one side, unusual sounds when
braking or increased brake pedal travel. Make sure air
brake system reservoirs are drained daily with full
system air pressure, and check system for leaks. Any of
these conditions could indicate the need for brake
system inspection and/or service.
Engine Cooling System Service
Inspect the hoses and have them replaced if they are
cracked, swollen or deteriorated. Inspect all pipes,
fittings and clamps; replace as needed. Clean the
outside of the radiator and air conditioning condenser.
To help ensure proper operation, a pressure test of
the cooling system and pressure cap is recommended
at least once a year.
6-26

Hood Latches Check
Check that the hood closes firmly. Check for broken,
damaged, loose or missing parts that might prevent tight
latching. Make sure the secondary latch (if equipped)
keeps the hood from opening all the way when the
primary latch is released.
Fluid Leaks Check
Check for fuel, coolant, oil or other fluid leaks by looking
at the surface beneath the vehicle after it has been
parked for awhile.
Underbody Inspection
Corrosive materials used for ice, snow removal and dust
control can collect on the underbody. If these materials
are not removed, accelerated corrosion (rust) can
occur on underbody parts such as fuel lines, frame, floor
pan and exhaust system. At least every spring, flush
these materials from the underbody with plain
water. Take care to clean well any areas where mud
and other debris can collect. Sediment packed in closed
areas of the frame should be loosened before being
flushed.
Engine Cover Check
Check that the cab’s engine cover and seal (if equipped)
are not torn or damaged. Be sure that the cover is
clamped down firmly to the floor.
At Least Once a Year
Key Lock Cylinders Service
Lubricate the key lock cylinders with the lubricant
specified in Part C.
Underbody Flushing Service
At least every spring, use plain water to flush any
corrosive materials from the underbody. Take care to
clean thoroughly any areas where mud and other debris
can collect.
Tractor Protection (Breakaway) Valve
Check
On air brake models, remove, disassemble, clean and
inspect the tractor protection (breakaway) valve.
6-28

Part D: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” on the following record pages. Also, you should
retain all maintenance receipts.
DateOdometer
ReadingServiced By Maintenance Record
6-31

DateOdometer
ReadingServiced By Maintenance Record
6-32

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-3
Customer Assistance for Text Telephone
(TTY) Users...............................................7-3
Customer Assistance Offices............................7-3
Roadside Assistance Program..........................7-4
Vehicle Data Collection and Event Data
Records.....................................................7-5Reporting Safety Defects..................................7-6
Reporting Safety Defects to the United States
Government...............................................7-6
Reporting Safety Defects to the Canadian
Government...............................................7-7
Reporting Safety Defects to
General Motors...........................................7-7
Service Publications Ordering Information...........7-7
Section 7 Customer Assistance and Information
7-1

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet or GMC Consumer Relations Manager
by calling 1-800-TO-CHEVY (1-800-862-4389). In
Canada, contact GM of Canada Customer
Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•Dealership name and location
•Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
7-2

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can find your specific vehicle information
all in one place.
The Owner Center allows you to:
•Get e-mail service reminders.
•Access information about your specific vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
•Keep track of your vehicle’s service history and
maintenance schedule.
•Find GM dealers for service nationwide.
•Receive special promotions and privileges only
available to members. (United States only)
Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet Medium Duty Truck’s Customer Assistance
Center.
7-3