roof CHEVROLET LOW CAB FORWARD 2017 Limited Warranty manual

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/19/16
2017 Chevrolet Low Cab Forward Limited Warranty andOwner Assistance Information
Important Message to
Owners... . . . . . . . . . . . . . . . . . . . . . . . 1
Chevrolet's Commitment . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in an Alternative Dispute Resolution Program . . . 1
Warranty Service –United
States . . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a Glance . . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty . . . 2
New Vehicle Limited Warranty . . .3
What Is Covered . . . . . . . . . . . . . . . . 3
What Is Not Covered . . . . . . . . . . . . 6
Things to Know About the New Vehicle Limited Warranty . . . . 10
Warranty Repairs –Component
Exchanges . . . . . . . . . . . . . . . . . . . 10
Warranty Repairs –Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 10
Tire Service . . . . . . . . . . . . . . . . . . . . 10
Aftermarket Engine Performance Enhancement
Products and Modifications . . . 10 After-Manufacture
“Rustproofing” . . . . . . . . . . . . . . . . 11
Paint, Trim, and Appearance Items . . . . . . . . . . . . . . . . . . . . . . . . . 11
Vehicle Operation and Care . . . . 11
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 11
Chemical Paint Spotting . . . . . . . 11
Warranty Coverage –
Extensions . . . . . . . . . . . . . . . . . . . 12
Original Equipment Alterations . . . . . . . . . . . . . . . . . . . . 12
Special Body or Equipment Alterations . . . . . . . . . . . . . . . . . . . . 13
Pre-Delivery Service . . . . . . . . . . . 13
Production Changes . . . . . . . . . . . 13
Noise Emissions Warranty . . . . . 13
Emission Control Systems Warranty . . . . . . . . . . . . . . . . . . . . . . 15
What Is Covered . . . . . . . . . . . . . . . 15
How to Determine the Applicable Emissions Control
System Warranty . . . . . . . . . . . . . 15 Federal Emission Control
System Warranty . . . . . . . . . . . . . 15
California Emission Control System Warranty . . . . . . . . . . . . . 16
Emission Warranty Parts List . . .19
Replacement Parts . . . . . . . . . . . . 20
Maintenance and Repairs . . . . . . 20
Claims Procedure . . . . . . . . . . . . . . 21
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 23
State Warranty Enforcement Laws . . . . . . . . . . . 25
Warranty Information for California Only . . . . . . . . . . . . . . . 26
Special Coverage Adjustment Programs Beyond the Warranty
Period . . . . . . . . . . . . . . . . . . . . . . . . 27
Customer Assistance Offices . . .28
Customer Assistance for Text Telephone (TTY) Users . . . . . . . 29
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . 30

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
Things to Know About the New Vehicle Limited Warranty 11
system, drivetrain or other vehicle
components caused by aftermarket
engine performance enhancement
products or modifications may not
be covered under your new vehicle
limited warranty.
After-Manufacture
“Rustproofing”
Your Low Cab Forward Truck was
designed and built to resist
corrosion. Application of additional
rust-inhibiting materials is neither
necessary nor required under the
Sheet Metal Coverage. Chevrolet
makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim, and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your Chevrolet Low Cab
Forward dealer as soon as possible.
Your owner manual has instructions
regarding the care of these items.
Vehicle Operation and Care
Considering the investment you
have made in your Chevrolet, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner manual.
If you have questions on how to
keep your vehicle in good working
condition, see your Chevrolet Low
Cab Forward dealer, the place many
customers choose to have their
maintenance work done. You can
rely on your Chevrolet Low Cab
Forward dealer to use the proper
parts and repair practices.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record” is provided
in the maintenance schedule
section of the owner manual for
recording services performed.
The servicing Chevrolet Low Cab
Forward dealer can provide a copy
of any warranty repairs for your
records.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This
damage can take two forms:
blotchy, ring-shaped discolorations,
and/or small irregular dark spots
etched into the paint surface.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-11119894) - 2017 - crc - 5/26/16
20 Emission Warranty Parts List
Air Conditioning System* (Diesel
Trucks less than or equal to
14,000 GVWR)
Seals and Gaskets
Refrigerant Hoses and Pipes
Condenser
Evaporator
Compressor Seal
Components whose failure would
increase the vehicle's emissions of
air conditioning refrigerants
Air Roof Fairing* (Diesel Trucks
less than or equal to
14,000 GVWR)
Air Roof Fairing
Select Tires
Heavy Duty Applications only as
part of the 2 yr/24,000 mile Federal
Emission Defect Warranty
Parts specified in your maintenance
schedule that require scheduled
replacement are covered up to their
first replacement interval or the
applicable emission warranty
coverage period, whichever comes
first. If failure of one of these partsresults in failure of another part,
both will be covered under the
Emission Control System Warranty.
For detailed information concerning
specific parts covered by these
emission control systems
warranties, ask your dealer.
Replacement Parts
The emission control systems of
your vehicle were designed, built,
and tested using genuine GM parts*
and the vehicle is certified as being
in conformity with applicable federal
and California emission
requirements.
Accordingly, it is
recommended that any
replacement parts used for
maintenance or for the repair of
emission control systems be new,
genuine GM parts.
The warranty obligations are not
dependent upon the use of any
particular brand of replacement
parts. The owner can elect to use
non-genuine GM parts for
replacement purposes. Use of
replacement parts which are not of equivalent quality may impair the
effectiveness of emission control
systems.
If other than new, genuine GM parts
are used for maintenance
replacements or for the repair of
parts affecting emission control, the
owner should assure himself/herself
that such parts are warranted by
their manufacturer to be equivalent
to genuine GM parts in performance
and durability.
*
“Genuine GM parts,” when used in
connection with GM vehicles means
parts manufactured by or for GM,
designed for use on GM vehicles,
and distributed by any division or
subsidiary of GM.
Maintenance and Repairs
Maintenance and repairs can be
performed by any qualified service
outlet; however, warranty repairs
must be performed by an authorized
Chevrolet Low Cab Forward Truck
dealer except in a situation where
the vehicle owner is significantly
inconvenienced and when a