ESP CHEVROLET LOW CAB FORWARD 2019 Limited Warranty manual

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
New Vehicle Limited Warranty 5
systems as well as any drive system
control module and/or module
programming.
Accessory Coverages
Most Chevrolet accessories and
parts sold by Chevrolet and
permanently installed on a
Chevrolet Low Cab Forward prior to
delivery will be covered under the
provisions of the New Vehicle
Limited Warranty. In the event
Chevrolet accessories are installed
after vehicle delivery, or are
replaced under the new vehicle
warranty, they will be covered (parts
and labor) for the balance of the
vehicle warranty, but in no event
less than 12 months/12,000 miles.
This coverage is only effective for
Chevrolet accessories permanently
installed by a Chevrolet Low Cab
Forward dealer or an associated
Chevrolet-approved Accessory
Distributor/Installer (ADI).
Chevrolet accessories sold
over-the-counter, or those not
requiring installation, will receive the
standard Chevrolet Low CabForward Warranty of 12 months
from the date of purchase
(parts only).
GM Licensed Accessories are
covered under the
accessory-specific manufacturer
’s
warranty and are not warranted by
GM or its dealers.
Caution
This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.
Towing
Towing is covered to the nearest
Chevrolet Low Cab Forward Truck
dealer if your vehicle cannot be
driven because of a warranted
defect. Tire Coverage
The tires supplied with your Low
Cab Forward Truck are covered by
Chevrolet against defects in material
or workmanship for 2 years or
24,000 miles, whichever comes first.
Wear-out is not considered a defect,
and it may occur before the vehicle
warranty expires. In this case, the
owner is responsible to purchase
replacement tires, or seek coverage
solely from the tire manufacturer.
Corrosion Coverage
Sheet metal panels are covered
against corrosion and rust-through
as follows:
Rust-Through:
Any body sheet
metal panel that rusts through, an
actual hole in the sheet metal, is
covered for up to 4 years/unlimited
miles.
Important: Cosmetic or surface
corrosion resulting from stone chips
or scratches in the paint, for
example, is not included in the
sheet metal coverage.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
8 New Vehicle Limited Warranty
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Third Party Externally Connected
Electrical Products
This warranty does not apply to
hardware or software of a third party
device that is connected to the
vehicle or its components, even if
integrated or delivered with the
vehicle. GM is not responsible for
the quality or accuracy of any
information, or service accessed
through or from any third party
device or platform. Software
distributed by GM inside or outside
the vehicle (including, but not limited
to system software or applications)
is not covered by this Warranty. GM
does not warrant that connections
to, from or through the vehicle will
be uninterrupted or error-free. Also,
the user should back-up their data
and information frequently. GM is
not responsible for any loss ordamage to data or information made
available in connection with the use
of the vehicle. In addition, this
Warranty does not apply: (a) to
consumable parts that are designed
to diminish over time, unless failure
has occurred due to a defect in
materials or workmanship; (b) to
damage caused by use with another
product or service; (c) to damage
caused by a third party device or
service (including upgrades and
expansions), or (d) to obsolescence
or lack of utility due to
incompatibility with future versions
of external hardware or software,
including, but not limited to mobile
devices.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the owner manual are at the owners
expense. Vehicle lubrication,
cleaning, or polishing are not
covered. Failure of or damage to
components requiring replacement
or repair due to vehicle use, wear,
exposure, or lack of maintenance is
not covered.
Items such as:
.
Audio System Cleaning
. Brake Pads/Linings
. Clutch Linings
. Coolants and Fluids
. Filters
. Limited Slip Rear Axle Service
. Tire Rotation
. Wheel Alignment/Balance
. Wiper Inserts
are covered by the New Vehicle
Limited Warranty for up to
7,500 miles; any replacement after
7,500 miles is considered
maintenance and is not covered as
part of the New Vehicle Limited
Warranty. Keyless Entry batteries
(or other remote transmitter/receiver
batteries) and exterior incandescent
bulbs are covered for up to
12 months only; any replacement
after 12 months is considered

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
Things to Know About the New Vehicle Limited Warranty 13
The only exception is that non-GM
parts labeled“Certified to EPA
Standards” are covered by the
Federal Emissions Performance
Warranty.
Special Body or Equipment
Alterations
Installations or alterations to the
original equipment vehicle or
chassis, as manufactured and
assembled by Chevrolet, are not
covered by this warranty. The
special body company, assembler,
or equipment installer is solely
responsible for warranties on the
body or equipment and any
alterations to any of the parts,
components, systems,
or assemblies installed by
Chevrolet. Examples include, but
are not limited to, special body
installations, such as recreational
vehicles, the installation of any
non-GM part, cutting, welding, or the
disconnecting of original equipment
vehicle or chassis parts and
components, extension of the wheelbase, suspension and
driveline modifications, and axle
additions.
Pre-Delivery Service
Defects in the mechanical,
electrical, sheet metal, paint, trim,
and other components of your
vehicle may occur at the factory or
while it is being transported to the
Chevrolet Low Cab Forward dealer
facility. Normally, any defects
occurring during assembly are
identified and corrected at the
factory during the inspection
process. In addition, dealers inspect
each vehicle before delivery. They
repair any uncorrected factory
defects and any transit damage
detected before the vehicle is
delivered to you
Any defects still present at the time
the vehicle is delivered to you are
covered by the warranty. If you find
any defects, advise your Chevrolet
Low Cab Forward dealer without
delay. For further details concerning
any repairs which the dealer mayhave made prior to you taking
delivery of your vehicle, ask your
dealer.
Production Changes
Chevrolet and Chevrolet Low Cab
Forward dealers reserve the right to
make changes in vehicles built and/
or sold by them at any time without
incurring any obligation to make the
same or similar changes on vehicles
previously built and/or sold by them.
Noise Emissions Warranty
Chevrolet warrants to the first
person who purchases this vehicle
for purposes other than resale and
to each subsequent purchaser of
this vehicle, as manufactured by
Chevrolet, that this vehicle was
designed, built and equipped to
conform at the time it left
Chevrolet’s control with all
applicable United States EPA Noise
Control Regulations.
This warranty covers this vehicle as
designed, built and equipped by
Chevrolet, and is not limited to any
particular part, component or

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
18 Emission Control Systems Warranty
Any authorized Chevrolet Low Cab
Forward Truck Dealer will, as
necessary under these warranties,
replace, repair, or adjust to GM
specifications any genuine GM parts
that affect emissions. The applicable
warranty period shall begin on the
date the Low Cab Forward Truck is
delivered to the first retail purchaser
or, if the Low Cab Forward truck is
first placed in service as a
demonstrator or company vehicle
prior to sale at retail, on the date the
vehicle is placed in such service.
Owner's Warranty Responsibilities
As the Low Cab Forward truck
owner, you are responsible for the
performance of the scheduled
maintenance listed in your owner
manual. Chevrolet recommends that
you retain all maintenance receipts
for the chassis, but Chevrolet
cannot deny warranty coverage
solely for the lack of receipts or for
your failure to ensure the
performance of all scheduled
maintenance.You are responsible for presenting
your chassis to a Chevrolet Low
Cab Forward dealer servicing your
chassis line as soon as a problem
exists. The warranted repairs should
be completed in a reasonable
amount of time, not to exceed
30 days.
As the Low Cab Forward truck
owner, you should also be aware
that Chevrolet may deny warranty
coverage if your chassis or a part
has failed due to abuse, neglect,
improper or insufficient
maintenance, or modifications not
approved by GM.
If you have any questions regarding
your rights and responsibilities
under these warranties, you should
contact Customer Assistance
Center at 1-800-862-4389 or, in
California, write to:
State of California Air Resources
Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, CA 91731-2990

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
24 Customer Satisfaction Procedure
Your satisfaction and goodwill are
important to your Chevrolet Low
Cab Forward dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of your vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your
concern with a member of dealer
management.Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the
owner of the dealer facility or the
general manager.
STEP TWO : If after contacting a
member of dealer management, it
appears your concern cannot be
resolved by the dealer without
further help contact the Chevrolet
Customer Assistance Center by
calling 1-800-862-4389. We encourage you to call the
toll-free number in order to give
your inquiry prompt attention.
Have the following information
available to give the Customer
Assistance Representative:
.
The Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate above the top of
the instrument panel on the
driver side, and visible through
the windshield.
. The dealer name and location.
. The vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest you
follow Step One first if you have a
concern. STEP THREE :
Both Chevrolet and
your Chevrolet Low Cab Forward
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line Program to
enforce any additional rights you
may have.
The BBB Auto Line Program is an
out of court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with
the decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you.

Chevrolet Low Cab Forward Limited Warranty and Owner Assistance
Information (GMNA-Localizing-U.S.-12404512) - 2019 - crc - 2/7/18
Roadside Assistance Program 31
Chevrolet is proud to offer the
response, security, and convenience
of Chevrolet's 24-hour Roadside
Assistance Program for commercial
vehicles. Coverage is provided for
the duration of the Limited
Powertrain Warranty. Consult your
dealer or refer to your Owner's
Manual for details. The Chevrolet
Roadside Assistance Center for
commercial vehicles can be reached
by calling 1-888-899-1327.
Roadside Assistance is not part of
or included in the coverage provided
by the New Vehicle Limited
Warranty. General Motors Company
reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.