service CHEVROLET LOW CAB FORWARD 2020 Owners Manual

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
358 Customer Information
G:View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 343.
H:Compare and shop for
Chevrolet and OnStar plans and
Services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.)
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 359
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
Anyone driving the vehicle is
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 361
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0358.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number. .
Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
362 Customer Information
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15 of the Federal
Communications Commission (FCC)
rules. Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 363
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://
www.safercar.gov; or write to:
Administrator, NHTSA
1200 New Jersey Avenue, S.E.
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from http://
www.safercar.gov
.
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA in a
situation like this, notify General
Motors.
Call 1-800-862-4389, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
364 Customer Information
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connectyour vehicle to any unknown or
untrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Index 369
L
LampsCargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Cornering . . . . . . . . . . . . . . . . . . . . . . . 83
Dome . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Exterior Controls . . . . . . . . . . . . . . . . 80
Interior . . . . . . . . . . . . . . . . . . . . . . . . 277
License Plate . . . . . . . . . . . . . . . . . 276
Malfunction Indicator (CheckEngine) . . . . . . . . . . . . . . . . . . . . . . . 61
Roofmarker . . . . . . . . . . . . . . . . . . . 274
Sidemarker . . . . . . . . . . . . . . . . . . . 274
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . . 36
Lighting Illumination Control . . . . . . . . . . . . . 83
Lights Antilock Brake System(ABS) Warning . . . . . . . . . . . . . . . . 64
Automatic Transmission
Fluid Temperature . . . . . . . . . . . . . 66
Battery Warning . . . . . . . . . . . . . . . . 61
Brake System Warning . . . . . . . . . 62
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . . . 61
Cruise Control . . . . . . . . . . . . . . . . . . 70
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 69
Diesel Exhaust Fluid (DEF) . . . . . 68 Lights (cont'd)
Engine Oil Level Indicator . . . . . . 67
Engine Oil Pressure . . . . . . . . . . . . 67
Engine Shutdown Warning . . . . . 68
Exhaust Brake . . . . . . . . . . . . . . . . . . 65
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 81
High-Beam On . . . . . . . . . . . . . . . . . . 69
High/Low Beam Changer . . . . . . . 81
Idle Shutdown . . . . . . . . . . . . . . . . . . 68
Overdrive Off . . . . . . . . . . . . . . . . . . . 66
Reduced Engine Power . . . . . . . . 69
Seat Belt Reminders . . . . . . . . . . . . 60
Service Transmission
Warning . . . . . . . . . . . . . . . . . . . . . . . 65
Service Vehicle Soon . . . . . . . . . . . 62
Wait to Start . . . . . . . . . . . . . . . . . . . . 67
Loading the Vehicle . . . . . . . . . . . . . . 46
Locks Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Power Door . . . . . . . . . . . . . . . . . . . . . 21
M
Maintenance and CareAdditional . . . . . . . . . . . . . . . . . . . . . 336
Maintenance Schedule . . . . . . . . . 317 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 339
Malfunction Indicator Lamp . . . . . . 61 Messages
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 74
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Heated . . . . . . . . . . . . . . . . . . . . . . . . . 22
N
New Vehicle Break-In . . . . . . . . . . . 156
Noise Control System . . . . . . . . . . 262
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . . 58Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 235
Pressure Light . . . . . . . . . . . . . . . . . . 67
Online Owner Center . . . . . . . . . . . 357
Operating Temperature . . . . . . . . . 162
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Overdrive Off . . . . . . . . . . . . . . . . . . . 206
Overdrive Off Light . . . . . . . . . . . . . . 66
Overheating, Engine . . . . . . . . . . . . 249
Overview Instrument Panel . . . . . . . . 8, 10, 11
Owner Checks and Services . . . . 330

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
370 Index
P
ParkingBrake . . . . . . . . . . . . . . . . . . . . . . . . . .211
Over Things That Burn . . . . . . . 167
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Pedals . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Perchlorate Materials Requirements, California . . . . . . 230
Phone
Bluetooth . . . . . . . . . . . . . . . . . . . . . . 111
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 21
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 55
Reduced Engine Light . . . . . . . . . . 69
Steering Fluid . . . . . . . . . . . . . . . . . 252
Windows . . . . . . . . . . . . . . . . . . . . . . . 23
Power Take-Off (PTO) . . . . . . . . . . 227
Pregnancy, Using Seat Belts . . . . 35
Privacy Vehicle Data Recording . . . . . . . 363
Proposition
65 Warning,
California . . . . . . . . . . . .230, 259, 301, Back CoverPublication Ordering
Information . . . . . . . . . . . . . . . . . . . . 362
R
Radio Frequency Statement . . . . 362
Radio Reception . . . . . . . . . . . . . . . . . 89
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . . 85
Rear Axle . . . . . . . . . . . . . . . . . . 261, 262
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 30
Rear Storage . . . . . . . . . . . . . . . . . . . . 45
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 339
Reduced Engine Power Light . . . . 69
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 358
Remote Keyless Entry (RKE)
System . . . . . . . . . . . . . . . . . . . . . . . . . 14
Replacement Parts Maintenance . . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects
General Motors . . . . . . . . . . . . . . . 363
U.S. Government . . . . . . . . . . . . . 363
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 140
Roadside Assistance
Program . . . . . . . . . . . . . . . . . . . . . . . 358
Roofmarker Lamps . . . . . . . . . . . . . 274 Rotation, Tires . . . . . . . . . . . . . . . . . . 297
Routing, Engine Drive Belt . . . . . . 355
Running out of Fuel . . . . . . . . . . . . . 224
Running the Vehicle While
Parked . . . . . . . . . . . . . . . . . . . . . . . . 170
S
Safety Defects ReportingGeneral Motors . . . . . . . . . . . . . . . 363
U.S. Government . . . . . . . . . . . . . 363
Safety System Check . . . . . . . . . . . . 37
Scheduling Appointments . . . . . . . 359
Seat Belts . . . . . . . . . . . . . . . . . . . . . . . 31 Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Extender . . . . . . . . . . . . . . . . . . . . . . . . 37
Lap Belt . . . . . . . . . . . . . . . . . . . . . . . . 36
Reminders . . . . . . . . . . . . . . . . . . . . . . 60
Three-Point . . . . . . . . . . . . . . . . . . . . . 33
Use During Pregnancy . . . . . . . . . . 35
Seats Position, Front . . . . . . . . . . . . . . . . . . 26
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Security Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 21
Selector Lever . . . . . . . . . . . . . . . . . . 205
Service . . . . . . . . . . . . . . . . . . . . . . . . . 126 Accessories andModifications . . . . . . . . . . . . . . . . 230

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Index 371
Service (cont'd)Climate Control System . . . . . . . 121
Doing Your Own Work . . . . . . . . 231
Scheduling Appointments . . . . . 359
Transmission Warning Light . . . . 65
Vehicle Soon Light . . . . . . . . . . . . . . 62
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 264
Shopping Bag Hooks . . . . . . . . . . . . 45
Sidemarker Lamps . . . . . . . . . . . . . 274
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . . 82
Specifications and
Capacities . . . . . . . . . . . . . . . . . . . . . 349
Speedometer . . . . . . . . . . . . . . . . . . . . 58
Starting and Stopping the Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 159
Steering . . . . . . . . . . . . . . . . . . . . . . . . 140 Fluid, Power . . . . . . . . . . . . . . . . . . 252
Wheel Adjustment . . . . . . . . . . . . . . 53
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 276
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Storage Areas Glove Box . . . . . . . . . . . . . . . . . . . . . . 43 Storage Areas (cont'd)
Information on Loading the
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . 46
Instrument Panel . . . . . . . . . . . . . . . 43
Storage Compartments . . . . . . . . . . 42
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 144
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 25
System Noise Control . . . . . . . . . . . . . . . . . 262
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 59
TaillampsBulb Replacement . . . . . . . . . . . . 276
Temperature, Operating . . . . . . . . 162
Text Telephone (TTY) Users . . . . 357
Three-Point Seat Belt . . . . . . . . . . . . 33
Tires If a Tire Goes Flat . . . . . . . . . . . . 300
Pressure . . . . . . . . . . . . . . . . . . . . . . 297
Rotation . . . . . . . . . . . . . . . . . . . . . . 297
Tires and Wheels . . . . . . . . . . . . . . . 285
Towing Vehicle . . . . . . . . . . . . . . . . . . . . . . . 305
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . 119
Transmission Automatic . . . . . . . . . . . . . . . . . . . . . 196 Transmission (cont'd)
Fluid, Automatic . . . . . . . . . . . . . . 241
Overdrive Off, Automatic . . . . . . 206
Service Warning Light . . . . . . . . . . 65
Trip Odometer . . . . . . . . . . . . . . . . . . . 58
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . . 82
Turn Signal Bulb Replacement . . . . . . . . . . . . 276
U
USB Port . . . . . . . . . . . . . . . . . . . . . . . . 98
Using This Manual . . . . . . . . . . . . . . . . 3
V
Vehicle
Control . . . . . . . . . . . . . . . . . . . . . . . 130
Getting In and Out . . . . . . . . . . . . . . 17
Identification Number (VIN) . . . 343
Messages . . . . . . . . . . . . . . . . . . . . . . 74
Security . . . . . . . . . . . . . . . . . . . . . . . . 21
Service Soon Light . . . . . . . . . . . . . 62
Starting and Stopping . . . . . . . . . 159
Towing . . . . . . . . . . . . . . . . . . . . . . . . 305
Vehicle Care Tire Pressure . . . . . . . . . . . . . . . . . 297
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 363