CHEVROLET LOW CAB FORWARD 2020 Owner's Manual

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
350 Technical Data
Valve clearanceBoth intake and exhaust valves:
0.6 mm (0.024 in) in cold engine
Idling speed 550–600 r/min
Fan belt tension New belt: 5–7 mm (0.20–0.28 in)/184–206 Hz
When used: 8–9 mm (0.31–0.35 in)/158–170 Hz
Oil filter Cartridge (spin on) type
Engine oil capacity When changing oil and filter:
11.0 L (11.6 qt)
*1
Engine coolant capacity 19.6 L (20.7 qt)*2
Preheating system Glow plugs
Transmission Specifications
A465ID Model –Six-speed automatic transmission (overdrive gear for 5th and 6th), lock-up clutch for 2nd to 6th
Gear Ratio 1st 3.742 to 1
2nd 2.003 to 1 3rd 1.343 to 14th 1.000 to 1
5th 0.773 to 1
6th 0.634 to 1
Reverse 3.539 to 1

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Technical Data 351
Service SpecificationsWeights
Axle weight rating : Front 4500HD: 2431 kg (5,360 lb) 4500XD: 3007 kg (6,630 lb)
5500HD: 3098 kg (6,830 lb) 5500XD: 3300 kg (7,275 lb)
Engine Oil
Engine oil capacity When changing oil and filter: 11.0 L (11.6 qt)
*1
Engine Cooling System
Capacity 19.6 L (20.7 qt)
Engine oil Thermostat:
Starts to open 82–85 °C (180–185 °F)
Radiator pressure 108 kPa (16 psi) Transmission
Transmission oil capacity 13.7 L (28.9 pt)
*3
Rear Axle
Differential gear oil
capacity 4500HD/4500XD:
9.0 L (19.0 pt)
*4
5500HD/5500XD:10.0 L (21.1 pt)*4

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
352 Technical Data
Limited slip differential
lubricant additive4500HD/4500XD:
0.5 L (1.06 pt)*5
5500HD/5500XD:0.6 L (1.27 pt)*5
Fuel
Fuel tank capacity
*6113 L (30.0 gal)
125 L (33.0 gal)
Diesel Exhaust Fluid (DEF)
DEF tank capacity 16.0 L (4.23 gal) Steering
Steering wheel free play 10–50 mm (0.39–1.97 in)
Power steering fluid capacity 1.5 L (1.6 qt) Wheel
Wheel alignment
Toe-in –2 to 2 mm (–0.08 to 0.08 in)
Camber 0°15’
Caster LH 2°50’, RH 3°40’
King pin 12°
Wheel hub bearing grease capacity 0.11 kg (0.24 lb)
Wheel stud nut torque : Front and rear 500 Y(50 kgf m/362 lb ft)

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Technical Data 353
Disc Brakes
Model 4500HD 4500XD/5500HD/5500XD
Brake size (Diameter x
Thickness) φ293 x 40 mm (φ11.54 x 1.57 in)
φ363 x 42 mm (φ14.29 x 1.65 in)
Rotor thickness [Standard Value] 40.0 mm (1.575 in) 42.0 mm (1.654 in)
[Usable Limit] 37.0 mm (1.457 in) 39.0 mm (1.535 in)
Pad thickness [Standard Value] 13.0 mm (0.512 in) 13.0 mm (0.512 in)
[Usable Limit] 1.0 mm (0.04 in) 1.0 mm (0.04 in) Service Brakes
Brake pedal free play 4500HD/4500XD 5–10 mm (0.20–0.39 in)
5500HD/5500XD 5–10 mm (0.20–0.39 in)
Clearance between the brake pedal and the brake pedal bracket with a pressure of 490 Y(50 kgf/110 lb ft)
applied to the brake pedal
4500HD/4500XD models 35 mm (1.38 in) or more
Clearance between the brake pedal and the brake pedal bracket with a pressure of 294 Y(30 kgf/66 lb ft) applied
to the brake pedal
5500HD/5500XD models 35 mm (1.38 in) or more

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
354 Technical Data
Parking Brake
Lever effective stroke (Under pull force of approx. 147 N (15 kg/33 lb) 6–8 notches
Electrical System
Battery type [BCI size] (RC-CCA) x No. of units 31T (160–950) x 2
*7
Starter
12 V/3.0 kw
Alternator 12 V/140 amp
Tightening Torque
Oil pan drain plug 83.3Y(8.5 kgf m/61.0 lb ft)
Oil filter drain plug —
Oil filter —
Oil filter cartridge 63.7Y(6.5 kgf m/47.0 lb ft)
Remarks:
*1see Engine Oil 0235.
Remarks:*2see Engine Coolant 0243.
Remarks:*3see Automatic Transmission Fluid 0241.
Remarks:*4see Rear Axle (Gear Oil Viscosity Chart) 0261 or
Rear Axle (Oil Level Check) 0262.
Remarks:
*5only for vehicles equipped with optional limited slip differential.
Remarks:*6The fuel tank capacity is stated on a metal plate attached to the fuel tank body. Only fill the tank to
95 percent of its capacity; this allows room for the expansion of the fuel.
Remarks:
*7larger capacity batteries 31 (180-930) × 2 can also be used. However, do not mix batteries of different
types and from different makers.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Technical Data 355
Engine Drive Belt Routing
Fan Belt and Air Conditioning
Compressor Belt
See theMaintenance Schedule
0 317.
No. Name
1 Fan belt
2 Fan pulley
3 A/C belt
4 A/C compressor
5 Tension pulley
6 Crank pulley No.
Name
7 Alternator
If your air conditioning system is
functioning properly, it is not
necessary to remove and replace
the refrigerant or compressor oil.
. A V-ribbed belt is used for the
fan belt. This type of belt
requires the tension to be
adjusted more accurately than is
required with the conventional V
belt. Inappropriate tension could
cause the belt to make noise or
break. When the fan belt is
damaged, electricity is not
properly generated or becomes
a cause of engine overheating.
You must check the tension of
the fan belt carefully.
. Use dealer-certified genuine
parts when changing the
fan belt.
. Have the vehicle inspected and
serviced at your dealer. .
The air conditioning drive belt,
if equipped, must be adjusted
after fan belt adjustment. If the
belt is not adjusted properly, the
A/C belt may experience
excessive tension, and possible
premature failure.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
356 Customer Information
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 356
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 357
Customer Assistance for Text Telephone (TTY) Users . . . . . 357
Online Owner Center . . . . . . . . . 357
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 358
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 358
Scheduling Service Appointments . . . . . . . . . . . . . . . 359
Collision Damage Repair . . . . . 359
Publication Ordering Information . . . . . . . . . . . . . . . . . . 362
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 362
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 363
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 363
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . . . 363
Cybersecurity . . . . . . . . . . . . . . . . . 364
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the Chevrolet chassis,
or upfitted rear body will be resolved
by your dealer's sales or service
departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 357
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help call the Chevrolet
Customer Assistance Center at
1-800-862-4389.
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Your name, address, and
daytime phone number.
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, and on the VIN plate or the
Vehicle Certification and
Greenhouse Gas (GHG)
Emissions Plate in the cab of the
vehicle.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
. Nature of the problem. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-862-4389
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-899-1327
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.
Membership Benefits
E:
Download owner ’s manuals
and view vehicle-specific how-to
videos.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
358 Customer Information
G:View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 343.
H:Compare and shop for
Chevrolet and OnStar plans and
Services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
Roadside Assistance
Program
Call 1-888-899-1327. (Text
Telephone (TTY): 1-888-889-2438.)
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.
Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.

Chevrolet Low Cab Forward 5.2L Diesel Engine 4500 HD/XD/5500 HD/XD
Owner Manual (GMNA-Localizing-U.S.-13337621) - 2020 - crc - 12/5/18
Customer Information 359
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
Anyone driving the vehicle is
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
Services Not Included in
Roadside Assistance
.
Impound towing caused by
violation of any laws.
. Legal fines.
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.