Sport CHEVROLET MALIBU 2020 User Guide

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 319
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 322
Customer Assistance for Text Telephone (TTY) Users . . . . . 322
Online Owner Center . . . . . . . . . 322
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 323
Scheduling Service Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 326
Collision Damage Repair . . . . . 327
Publication Ordering Information . . . . . . . . . . . . . . . . . . 329
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 331
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 331
Cybersecurity . . . . . . . . . . . . . . . . . 332
Event Data Recorders . . . . . . . . 332
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Infotainment System . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 325
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required. .
Trip Interruption Benefits and
Assistance: Must be over
150 km from where your trip was
started to qualify.
Pre-authorization, original
detailed receipts, and a copy of
the repair orders are required.
Once authorization has been
received, the Roadside
Assistance advisor will help to
make arrangements and explain
how to receive payment.
. Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
326 Customer Information
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate manual
entitled“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information. Courtesy Rental Vehicle
For an overnight warranty repair, the
dealer may provide an available
courtesy rental vehicle or provide for
reimbursement of a rental vehicle.
Reimbursement is limited and must
be supported by original receipts as
well as a signed and completed
rental agreement and meet state/
provincial, local, and rental vehicle
provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
Additional fees such as fuel, rental
vehicle insurance, taxes, levies,
usage fees, excessive mileage,
or rental usage beyond the
completion of the repair are also
your responsibility.
It may not be possible to provide a
like vehicle as a courtesy rental.
Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Contact your dealer
for specific availability.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 327
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
repairs diminish the vehicle resale
value, and safety performance can
be compromised in subsequent
collisions.
Collision Parts
Genuine GM Collision parts are new
parts made with the same materials
and construction methods as the
parts with which the vehicle was
originally built. Genuine GM
Collision parts are the best choice to
ensure that the vehicle's designedappearance, durability, and safety
are preserved. The use of Genuine
GM parts can help maintain the GM
New Vehicle Limited Warranty.
Recycled original equipment parts
may also be used for repair. These
parts are typically removed from
vehicles that were total losses in
prior crashes. In most cases, the
parts being recycled are from
undamaged sections of the vehicle.
A recycled original equipment GM
part may be an acceptable choice to
maintain the vehicle's originally
designed appearance and safety
performance; however, the history of
these parts is not known. Such parts
are not covered by the GM New
Vehicle Limited Warranty, and any
related failures are not covered by
that warranty.
Aftermarket collision parts are also
available. These are made by
companies other than GM and may
not have been tested for the vehicle.
As a result, these parts may fit
poorly, exhibit premature durability/
corrosion problems, and may not
perform properly in subsequentcollisions. Aftermarket parts are not
covered by the GM New Vehicle
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 331
Reporting Safety Defects
to the Canadian
Government
If you live in Canada, and you
believe that the vehicle has a
safety defect, notify Transport
Canada immediately, and notify
General Motors of Canada
Company. Call Transport
Canada at 1-800-333-0510;
go to:
www.tc.gc.ca/recalls (English)
www.tc.gc.ca/rappels (French)
or write to:
Transport Canada
Motor Vehicle Safety Directorate
Defect Investigations and
Recalls Division
80 Noel Street
Gatineau
,QC J8Z 0A1
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
In the U.S., call 1-800-222-1020,
or write:
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
In Canada, call 1-800-263-3777
(English) or 1-800-263-7854
(French), or write:
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
In Mexico, call 01-800-466-0811 or
01-800-508-0000.
In other Central America and
Caribbean Countries, call
52-722-236-0680.
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
348 Index
Child RestraintsInfants and Young Children . . . . . 67
Lower Anchors and Tethers
for Children . . . . . . . . . . . . . . . . . . . 72
Older Children . . . . . . . . . . . . . . . . . . 66
Securing . . . . . . . . . . . . . . . . . . . . 80, 82
Systems . . . . . . . . . . . . . . . . . . . . . . . . 70
Circuit Breakers . . . . . . . . . . . . . . . . 242
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 292
Interior Care . . . . . . . . . . . . . . . . . . 297
Climate Control Systems . . . . . . . 134 Air Conditioning . . . . . . . . . . . . . . 134
Dual Automatic . . . . . . . . . . . . . . . 137
Heating . . . . . . . . . . . . . . . . . . . . . . . 134
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Cluster, Instrument . . . . . . . . . . 96, 97
Collision Damage Repair . . . . . . . 327
Compact Spare Tire . . . . . . . . . . . . 285
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . . 85
Compass . . . . . . . . . . . . . . . . . . . . . . . . 91
Compressor Kit, Tire Sealant . . . 273
Connected Services Connections . . . . . . . . . . . . . . . . . . 344
Diagnostics . . . . . . . . . . . . . . . . . . . 345
Navigation . . . . . . . . . . . . . . . . . . . . 343 Connections
Connected Services . . . . . . . . . . 344
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 170
Control of a Vehicle . . . . . . . . . . . . . 146
Convenience Net . . . . . . . . . . . . . . . . 86
Convex Mirrors . . . . . . . . . . . . . . . . . . 26
Coolant Engine Temperature Gauge . . 101
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .110
Cooling . . . . . . . . . . . . . . . . . . . . 134, 137
Cooling System . . . . . . . . . . . . . . . . . 225
Courtesy Lamps . . . . . . . . . . . . . . . . 130
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 326
Cruise Control . . . . . . . . . . . . . . . . . . 172 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .112
Cruise Control, Adaptive . . . . . . . . 174
Cupholders . . . . . . . . . . . . . . . . . . . . . . 85
Customer Assistance . . . . . . . . . . . 322 Offices . . . . . . . . . . . . . . . . . . . . . . . . 322
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 322
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 329 Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 319
Cybersecurity . . . . . . . . . . . . . . . . . . . 332
D
Damage Repair, Collision . . . . . . . 327
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 334
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Data Recorders, Event . . . . . . . . . 332
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 127
Defensive Driving . . . . . . . . . . . . . . . 145
Delayed Locking . . . . . . . . . . . . . . . . . 20
Diagnostics Connected Services . . . . . . . . . . 345
Distracted Driving . . . . . . . . . . . . . . . 144
Dome Lamps . . . . . . . . . . . . . . . . . . . 130
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . .113
Delayed Locking . . . . . . . . . . . . . . . . 20
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Power Locks . . . . . . . . . . . . . . . . . . . . 20
Drive Belt Routing, Engine . . . . . . 318
Driver Assistance Systems . . . . . 182
Driver Information Center (DIC) . . . . . . . . . . . . . 113, 116

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 353
ParkingBrake . . . . . . . . . . . . . . . . . . . . . . . . . 167
Brake and P (Park)
Mechanism Check . . . . . . . . . . 235
Extended . . . . . . . . . . . . . . . . . . . . . 162
Over Things That Burn . . . . . . . 162
Parking or Backing
Assistance Systems . . . . . . . . . . 183
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 103
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Passenger Sensing System . . . . . 59
Pedestrian Ahead Indicator . . . . . 108
Perchlorate Materials Requirements, California . . . . . . 213
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 120
Power Door Locks . . . . . . . . . . . . . . . . . . . . . 20
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Outlets . . . . . . . . . . . . . . . . . . . . . . . . . 91
Protection, Battery . . . . . . . . . . . . 132
Retained Accessory (RAP) . . . 160
Seat Adjustment . . . . . . . . . . . . . . . . 36
Windows . . . . . . . . . . . . . . . . . . . . . . . 28
Pregnancy, Using Seat Belts . . . . 51 Privacy
Vehicle Data Recording . . . . . . . 331
Program Courtesy Transportation . . . . . . 326
Prohibited Fuels . . . . . . . . . . . . . . . . 199
Proposition 65 Warning,
California . . . . . . . . . . . .213, 232, 286,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 329
R
Radio Frequency Statement . . . . 329
Reading Lamps . . . . . . . . . . . . . . . . . 130
Rear Seat Armrest . . . . . . . . . . . . . . . 45
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 42
Heated . . . . . . . . . . . . . . . . . . . . . . . . . 45
Rear Vision Camera (RVC) . . . . . 183
Rearview Mirrors . . . . . . . . . . . . . . . . 28 Automatic Dimming . . . . . . . . . . . . . 28
Reclining Seatbacks . . . . . . . . . . . . . 36
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . 198, 199
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 313
Records Maintenance . . . . . . . . . . . . . . . . . . 315 Recreational Vehicle Towing . . . . 289
Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . . 323
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 16
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 65
Maintenance . . . . . . . . . . . . . . . . . . 314
Replacing Airbag System . . . . . . . . 65
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . . 79
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 53
Reporting Safety Defects Canadian Government . . . . . . . . 331
General Motors . . . . . . . . . . . . . . . 331
U.S. Government . . . . . . . . . . . . . 330
Restraints Where to Put . . . . . . . . . . . . . . . . . . . 71
Retained Accessory
Power (RAP) . . . . . . . . . . . . . . . . . . 160
Reverse Tilt Mirrors . . . . . . . . . . . . . . 27
Roads Driving, Wet . . . . . . . . . . . . . . . . . . 148
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . . . . 323

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
356 Index
Transportation Program,Courtesy . . . . . . . . . . . . . . . . . . . . . . 326
Trip Odometer . . . . . . . . . . . . . . . . . . . 99
Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 129
Turn Signal
Bulb Replacement . . . . . . . 239, 240
U
Umbrella Storage . . . . . . . . . . . . . . . . 86
Uniform Tire Quality Grading . . . 268
Using This Manual . . . . . . . . . . . . . . . . 2
V
VehicleAlarm System . . . . . . . . . . . . . . . . . . 24
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 146
Identification Number (VIN) . . . 316
Load Limits . . . . . . . . . . . . . . . . . . . 151
Messages . . . . . . . . . . . . . . . . . . . . .119
Personalization . . . . . . . . . . . . . . . 120
Remote Start . . . . . . . . . . . . . . . . . . . 16
Security . . . . . . . . . . . . . . . . . . . . . . . . 24
Speed Messages . . . . . . . . . . . . . 120
Towing . . . . . . . . . . . . . . . . . . . . . . . . 289
Vehicle Ahead Indicator . . . . . . . . 108 Vehicle Care
Storing the Tire Sealant
and Compressor Kit . . . . . . . . . 279
Tire Pressure . . . . . . . . . . . . . . . . . 257
Vehicle Data Recording and Privacy . . . . . . . . . . . . . . . . . . . . . . . . 331
Ventilation, Air . . . . . . . . . . . . . . . . . . 141
Visors . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Voltage Devices and Wiring . . . . 241
W
Warning
Brake System Light . . . . . . . . . . . 106
Caution and Danger . . . . . . . . . . . . . 2
Warning Lights, Gauges, and Indicators . . . . . . . . . . . . . . . . . . . . . . 95
Warnings
Hazard Flashers . . . . . . . . . . . . . . 128
Washer Fluid . . . . . . . . . . . . . . . . . . . 229
Wheels Alignment and Tire Balance . . 270
Different Size . . . . . . . . . . . . . . . . . 268
Replacement . . . . . . . . . . . . . . . . . 270
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 266
Where to Put the Restraint . . . . . . 71
Windows . . . . . . . . . . . . . . . . . . . . . . . . 28
Power . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Windshield
Replacement . . . . . . . . . . . . . . . . . 236
Wiper/Washer . . . . . . . . . . . . . . . . . . 89
Winter Driving . . . . . . . . . . . . . . . . . . . . . . . . 150
Winter Tires . . . . . . . . . . . . . . . . . . . . 251
Wiper Blade Replacement . . . . . . 235
Wireless Charging . . . . . . . . . . . . . . . 92
Wiring, High Voltage Devices . . . 241