Onstar CHEVROLET MALIBU 2020 Owner's Manual

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . 2
Keys, Doors, and Windows . . . . . . 7
Seats and Restraints . . . . . . . . . . . 32
Storage . . . . . . . . . . . . . . . . . . . . . . . . . 85
Instruments and Controls . . . . . . . 88
Lighting . . . . . . . . . . . . . . . . . . . . . . . 125
Infotainment System . . . . . . . . . . 133
Climate Controls . . . . . . . . . . . . . . 134
Driving and Operating . . . . . . . . . 143
Vehicle Care . . . . . . . . . . . . . . . . . . 211
Service and Maintenance . . . . . 302
Technical Data . . . . . . . . . . . . . . . . 316
Customer Information . . . . . . . . . 319
Reporting Safety Defects . . . . . . 330
OnStar . . . . . . . . . . . . . . . . . . . . . . . . 335
Connected Services . . . . . . . . . . . 343
Index . . . . . . . . . . . . . . . . . . . . 346

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
8 Keys, Doors, and Windows
The key that is part of the Remote
Keyless Entry (RKE) transmitter can
be used for all locks.
To remove the key, press the button
near the bottom of the transmitter,
and pull the key out. Never pull the
key out without pressing the button.
If it becomes difficult to turn the key,
inspect the key blade for debris.
See your dealer if a new key is
needed.
If locked out of the vehicle, see
Roadside Assistance Program
0323.
With an active OnStar or connected
service plan, an OnStar Advisor
may remotely unlock the vehicle.
See OnStar Overview 0335.
Remote Keyless Entry
(RKE) System
See Radio Frequency Statement
0 329.
If there is a decrease in the Remote
Keyless Entry (RKE) operating
range:
. Check the distance. The
transmitter may be too far from
the vehicle. .
Check the location. Other
vehicles or objects may be
blocking the signal.
. Check the transmitter's battery.
See “Battery Replacement” later
in this section.
. If the transmitter is still not
working correctly, see your
dealer or a qualified technician
for service.
Remote Keyless Entry
(RKE) System Operation
The Keyless Access system allows
for vehicle entry when the Remote
Keyless Entry (RKE) transmitter is
within 1 m (3 ft). See “Keyless
Access Operation” following.
The transmitter functions may work
up to 60 m (197 ft) away from the
vehicle.
Other conditions can impact the
performance of the transmitter. See
Remote Keyless Entry (RKE)
System 08.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/21/19
Vehicle Care 233
SeeCalifornia Proposition
65 Warning 0213 and the back
cover.
Vehicle Storage
{Warning
Batteries have acid that can burn
you and gas that can explode.
You can be badly hurt if you are
not careful. See Jump Starting -
North America 0286 for tips on
working around a battery without
getting hurt.
Infrequent Usage: Remove the
12-volt battery black, negative (−)
cable from the battery to keep the
battery from running down.
Extended Storage: Remove the
12-volt battery black, negative (−)
cable from the battery or use a
battery trickle charger.
Remember to reconnect the battery
when ready to drive the vehicle.
Negative Battery Cable
Disconnection
{Warning
Before disconnecting the negative
battery cable, turn off all features,
turn the ignition off, and remove
the key, if equipped, from the
vehicle. If this is not done, you or
others could be injured, and the
vehicle could be damaged.
Caution
If the battery is disconnected with
the ignition on or the vehicle in
Retained Accessory Power
(RAP), the OnStar back-up
battery will be permanently
discharged and will need to be
replaced.
1. Make sure the lamps, features, and accessories are turned off.
2. Turn the ignition off and remove the key, if equipped. For vehicles equipped with the 2.0L
engine:
1. Loosen the negative battery
cable nut (1).
2. Remove the negative battery cable clamp (2) from the
negative battery post.
3. Cover the negative battery cable clamp, and negative
battery post with a
non-conductive material to
prevent any contact with the
negative battery cable.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/21/19
Vehicle Care 249
FusesUsage
F22 –
F23 Electric steering column lock
F24 Sensing and diagnostic module/
Automatic occupant
sensing (Airbag)
F25 Data link connector
F26 –
F27 AC DC inverter
F28 –
F29 Body control module 8
F30 Overhead console
F31 Steering wheel controls
F32 –
F33 Heating, ventilation, and air conditioning
F34 Central gateway module
F35 – Fuses
Usage
F36 Wireless charger/USB charger
F37 Front accessory power outlets/
Cigarette lighter –
China only
F38 OnStar
F39 Display
F40 Obstacle detection
F41 Body control module 1 (with Stop/Start
option)
F42 Radio
F43 –
F44 Console accessory power outlet –rear
Relays Usage
K1 –
K2 Retained accessory power
K3 –
K4 – Relays
Usage
K5 –

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 319
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 322
Customer Assistance for Text Telephone (TTY) Users . . . . . 322
Online Owner Center . . . . . . . . . 322
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 323
Scheduling Service Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 326
Collision Damage Repair . . . . . 327
Publication Ordering Information . . . . . . . . . . . . . . . . . . 329
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 331
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 331
Cybersecurity . . . . . . . . . . . . . . . . . 332
Event Data Recorders . . . . . . . . 332
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Infotainment System . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
322 Customer Information
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 323
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 316.
H:Compare and shop for
Chevrolet and OnStar plans and
services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives. See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
324 Customer Information
.Your name, home address, and
home telephone number
. Telephone number of your
location
. Location of the vehicle
. Model, year, color, and license
plate number of the vehicle
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle
. Description of the problem
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 333
Note
EDR data are recorded by your
vehicle only if a non-trivial crash
situation occurs; no data are
recorded by the EDR under normal
driving conditions and no personal
data (e.g., name, gender, age, and
crash location) are recorded.
However, other parties, such as law
enforcement, could combine the
EDR data with the type of
personally identifying data routinely
acquired during a crash
investigation.To read data recorded by an EDR,
special equipment is required, and
access to the vehicle or the EDR is
needed. In addition to the vehicle
manufacturer, other parties, such as
law enforcement, that have the
special equipment, can read the
information if they have access to
the vehicle or the EDR.
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected and transmitted through
the OnStar system. This includes
information about the vehicle’s
operation; collisions involving the
vehicle; the use of the vehicle and
its features, including infotainment;
and the location and approximate
GPS speed of the vehicle. Refer to
the OnStar Terms and Conditions
and Privacy Statement on the
OnStar website.
See
OnStar Additional Information
0 337.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
OnStar 335
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 335
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 336
Security . . . . . . . . . . . . . . . . . . . . . . 337
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 337
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect
information about you and your
vehicle, including location
information. See OnStar User Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.