phone CHEVROLET MALIBU 2020 Owner's Manual

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Instruments and Controls 91
Compass
The vehicle may have a compass
display on the Driver Information
Center (DIC). The compass receives
its heading and other information
from the Global Positioning
System (GPS) antenna, StabiliTrak/
Electronic Stability Control (ESC),
and vehicle speed information.
The compass system is designed to
operate for a certain number of
miles or degrees of turn before
needing a signal from the GPS
satellites. When the compass
display shows CAL, drive the
vehicle for a short distance in an
open area where it can receive a
GPS signal. The compass system
will automatically determine when a
GPS signal is restored and provide
a heading again.
Clock
The time and date for the clock can
be set using the infotainment
system. See“Time/Date”in
“System” under“Settings” in the
infotainment manual.
Power Outlets
Power Outlet 12-Volt Direct
Current
The accessory power outlets can be
used to plug in electrical equipment,
such as a cell phone or MP3 player.
There are two accessory power
outlets:
. One on the center stack below
the climate control system
. One on the rear of the center
console
The outlet is powered when the
ignition is on or in ACC/
ACCESSORY, or until the driver
door is opened within 10 minutes of
turning off the vehicle. See Retained
Accessory Power (RAP) 0160.
Open the protective cover to use the
accessory power outlet.
Certain electrical accessories may
not be compatible with the
accessory power outlets and could
overload vehicle or adapter fuses.
If there is a problem, see your
dealer. When adding electrical equipment,
be sure to follow the installation
instructions included with the
equipment. See
Add-On Electrical
Equipment 0210.
Caution
Hanging heavy equipment from
the power outlet can cause
damage not covered by the
vehicle warranty. The power
outlets are designed for
accessory power plugs only, such
as cell phone charge cords.
Always unplug electrical equipment
when not in use and do not plug in
equipment that exceeds the
maximum 20 amps rating.
Power Outlet 110/120-Volt
Alternating Current
If equipped, this power outlet can be
used to plug in electrical equipment
that uses a maximum limit of 150
watts.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
92 Instruments and Controls
The power outlet is on the rear of
the center console.
An indicator light on the outlet turns
on to show it is in use. The light
comes on when the ignition is on,
equipment requiring less than 150
watts is plugged into the outlet, and
no system fault is detected.
The indicator light does not come on
if the ignition is off, if no equipment
is plugged into the outlet, or if the
equipment is plugged in, but not
fully seated in the outlet.
If equipment is connected using
more than 150 watts or a system
fault is detected, the equipment mayoperate briefly then turn off.
A protection circuit shuts off the
power supply and the indicator light
turns off. To reset the circuit, unplug
the item and plug it back in or turn
the Retained Accessory Power
(RAP) off and then back on. See
Retained Accessory Power (RAP)
0
160. The power restarts when
equipment using 150 watts or less is
plugged into the outlet and a system
fault is not detected.
The power outlet is not designed for
the following, and may not work
properly if they are plugged in:
. Equipment with high initial peak
wattage, such as
compressor-driven refrigerators
and electric power tools
. Other equipment requiring an
extremely stable power supply,
such as
microcomputer-controlled
electric blankets and touch
sensor lamps
. Medical equipment
See High Voltage Devices and
Wiring 0241.
Wireless Charging
The vehicle may have a wireless
charging pocket outside the armrest
of the center console. The system
operates at 145 kHz and wirelessly
charges one Qi compatible
smartphone. The power output of
the system is capable of charging at
a rate up to 3 amp (15W), as
requested by the compatible
smartphone. See Radio Frequency
Statement 0329.
{Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical
devices. If you have one, it is
recommended to consult with
your doctor before using the
wireless charging system.
The vehicle must be on, in ACC/
ACCESSORY, or Retained
Accessory Power (RAP) must be
active. The wireless charging
feature may not correctly indicate

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Instruments and Controls 93
charging when the vehicle is in RAP.
SeeRetained Accessory Power
(RAP) 0160.
The operating temperature is −20 °C
(−4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the smartphone.
{Warning
Remove all objects from the
charging pocket before charging
your compatible smartphone.
Objects, such as coins, keys,
rings, paper clips, or cards,
between the smartphone and the
charger will become very hot. On
the rare occasion that the
charging system does not detect
an object, and the object gets
wedged between the smartphone
and the charger, remove the
smartphone and allow the object
to cool before removing it from
the charging pocket, to prevent
burns.
To charge a compatible smartphone:
1. Remove all objects from the charging pocket. The system
may not charge if there are any
objects in between the
smartphone and charging
pocket.
2. With the smartphone screen facing the rear of the vehicle,
slowly insert the smartphone
into the charging pocket until a
green
}appears onVon the
infotainment display. This
indicates that the smartphone
is properly positioned and
charging. If
}turns yellow, ensure that the charging
pocket is clear of any objects
and that the smartphone is
capable of wireless charging
before repositioning it. If
}
does not illuminate, the
smartphone may need to be
repositioned.
To maximize the charge rate,
ensure the smartphone is fully
seated and centered in the
holder with nothing under it.
A thick smartphone case may
prevent the wireless charger
from working, or may reduce
the charging performance. See
your dealer for additional
information.
The smartphone may become
warm during charging. This is
normal. In warmer
temperatures, the speed of
charging may be reduced.
Software Acknowledgements
Certain Wireless Charging Module
product from LG Electronics, Inc.
("LGE") contains the open source
software detailed below. Refer to

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
98 Instruments and Controls
Cluster Menu
There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
oto access the cluster
applications. Use
worxto scroll
through the list of available
applications. Not all applications will
be available on all vehicles. .
Info app. This is where you can
view the selected Driver
Information Center (DIC)
displays. See Driver Information
Center (DIC) (Base Level) 0113
or
Driver Information Center (DIC)
(Uplevel) 0116.
. Audio
. Phone
. Navigation
. Options
Audio
In the main view of the Audio app,
press
worxto scroll through
radio stations or move to the next/
previous track of a CD/USB/
Bluetooth device that is connected
to the vehicle. Press
Vto select the
Audio app, then press
pto enter
the Audio menu. In the Audio menu
browse for music, select from the
favorites, or change the audio
source. Phone
Press
Vto select the Phone app,
then press
pto enter the Phone
menu. In the Phone menu, if there is
no active phone call, view recent
calls, scroll through contacts,
or select from the favorites. If there
is an active call, mute or unmute the
phone or switch to handset or
handsfree operation.
Navigation
Press
Vto select the Navigation
app, then press
pto enter the
Navigation menu. If there is an
active route, press
Vto cancel or
resume route guidance or turn the
voice prompts on/off.
Options
Press
Vto select the Options app.
Use
worxto scroll through the
items in the Options menu.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Infotainment System 133
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 133
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Driving and Operating 145
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts045.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 319
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 319
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 322
Customer Assistance for Text Telephone (TTY) Users . . . . . 322
Online Owner Center . . . . . . . . . 322
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 323
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 323
Scheduling Service Appointments . . . . . . . . . . . . . . . 325
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 326
Collision Damage Repair . . . . . 327
Publication Ordering Information . . . . . . . . . . . . . . . . . . 329
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 329
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 330
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 331
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 331
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 331
Cybersecurity . . . . . . . . . . . . . . . . . 332
Event Data Recorders . . . . . . . . 332
OnStar . . . . . . . . . . . . . . . . . . . . . . . 333
Infotainment System . . . . . . . . . . 334
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 321
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada Company wants you to be aware of
its participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada
Company has committed to binding
arbitration of owner disputes
involving factory-related vehicle
service claims. The program
provides for the review of the facts
involved by an impartial third party
arbiter, and may include an informal
hearing before the arbiter. The
program is designed so that the
entire dispute settlement process,
from the time you file your complaint
to the final decision, should be
completed in about 70 days. We
believe our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada
Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
322 Customer Information
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada
Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows access to videos,
articles, and vehicle health specific
to your Chevrolet as well as your
OnStar Account information all in
one place.

Chevrolet Malibu Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13555849) - 2020 - CRC - 8/16/19
Customer Information 323
Membership Benefits
E:Download owner ’s manuals
and view vehicle-specific how-to
videos.
G: View maintenance schedules,
alerts, and Vehicle Diagnostic
Information. Schedule service
appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 316.
H:Compare and shop for
Chevrolet and OnStar plans and
services. View GM Card and
SiriusXM information (if equipped).
F: Chat with online help
representatives. See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or
my.chevrolet.ca (French) to access
similar benefits to the U.S. site.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement, up to certain limits,
of eligible aftermarket adaptive
equipment required for the vehicle,
such as hand controls or a
wheelchair/scooter lift for the
vehicle.
To learn about the GM Mobility
program, see www.gmmobility.com
or call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility program. See www.gm.ca
or call 1-800-GM-DRIVE
(800-463-7483) for details. TTY
users call 1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready: