location CHEVROLET OPTRA 2004 1.G Owner's Manual

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Chevrolet. Normally, any concerns
with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur. If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO:If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
•Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
•Dealership name and location
•Vehicle delivery date and present mileage
When contacting Chevrolet, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first if you
have a concern.
STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However, if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
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For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
•Your name, home address, and home telephone
number
•Telephone number of your location
•Location of the vehicle
•Model, year, color, and license plate number
•Mileage, Vehicle Identification Number and delivery
date of the vehicle
•Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone
call away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text telephone
(TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Buick reserves the right to make any changes or
discontinue the Roadside Assistance program at any
time without notification.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplified quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
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Child Restraints (cont.)
Securing a Child Restraint in a Rear Seat
Position..................................................1-45
Securing a Child Restraint in the Right Front
Seat Position...........................................1-48
Top Strap...................................................1-39
Top Strap Anchor Location............................1-41
Where to Put the Restraint...........................1-38
Cigarette Lighter.............................................3-17
Cleaning
Inside of Your Vehicle..................................5-73
Outside of Your Vehicle................................5-76
Underbody Maintenance...............................5-79
Weatherstrips..............................................5-76
Cleaning Aluminum Wheels..............................5-78
Cleaning Exterior Lamps/Lenses.......................5-77
Cleaning Fabric/Carpet....................................5-73
Cleaning Glass Surfaces..................................5-75
Cleaning Interior Plastic Components.................5-75
Cleaning Leather............................................5-75
Cleaning the Top of the Instrument Panel...........5-75
Cleaning Tires................................................5-78
Cleaning Vinyl................................................5-75
Cleaning Windshield and Wiper Blades..............5-77
Climate Control System...................................3-19
Air Filter, Passenger Compartment.................3-23
Outlet Adjustment........................................3-22
Clock............................................................3-18Clutch and Brake Pedal Free Play Check...........6-19
Clutch, Hydraulic.............................................5-20
Compact Spare Tire........................................5-72
Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-32
Heater, Engine............................................2-21
Surge Tank Pressure Cap.............................5-24
Cooling System..............................................5-27
Cruise Control.................................................. 3-9
Cruise Control Light........................................3-37
Cupholder(s)..................................................2-37
Current and Past Model Order Forms................7-13
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-5
Reporting Safety Defects to General Motors.......7-12
Reporting Safety Defects to the Canadian
Government............................................7-12
Reporting Safety Defects to the United States
Government............................................7-11
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-12
3

Tires (cont.)
Inflation - Tire Pressure................................5-57
Inspection and Rotation................................5-58
Uniform Tire Quality Grading.........................5-60
Wheel Alignment and Tire Balance.................5-62
Wheel Replacement.....................................5-62
When It Is Time for New Tires......................5-59
To Use the Engine Coolant Heater....................2-22
Top Strap......................................................1-39
Top Strap Anchor Location...............................1-41
Torque Lock...................................................2-30
Towing
Recreational Vehicle.....................................4-31
Towing a Trailer..........................................4-37
Your Vehicle...............................................4-31
Transaxle
Fluid, Automatic...........................................5-20
Fluid, Manual..............................................5-20
Transaxle Operation, Automatic.........................2-23
Transaxle Operation, Manual............................2-27
Transmission, Transaxle, Transfer Case Unit
Repair Manual............................................7-12
Transportation Options...................................... 7-8
Trip Odometer................................................3-27
Trunk............................................................2-11
Turn and Lane-Change Signals.......................... 3-6
Turn Signal/Multifunction Lever........................... 3-6U
Underbody Flushing Service.............................6-22
Understanding Radio Reception........................3-51
Uniform Tire Quality Grading............................5-60
United States – Customer Assistance.................. 7-4
Used Replacement Wheels..............................5-63
Using an MP3 CD..........................................3-47
Using Cleaner on Fabric..................................5-74
Using the Rear Door Security Lock...................2-10
V
Vehicle
Control........................................................ 4-5
Damage Warnings........................................... iv
Loading......................................................4-33
Parking Your...............................................2-32
Symbols......................................................... iv
Vehicle Data Collection and Event Data
Recorders..................................................7-10
Vehicle Identification
Number (VIN).............................................5-81
Service Parts Identification Label...................5-81
Vehicle Storage..............................................5-38
Ventilation Adjustment......................................3-22
Visor Vanity Mirror..........................................2-16
Visors...........................................................2-16
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