CHEVROLET OPTRA 5 2007 1.G Owners Manual

Engine Cooling System Inspection
Inspect the hoses and have them replaced if
they are cracked, swollen or deteriorated. Inspect
all pipes, fittings and clamps; replace as needed.
Clean the outside of the radiator and air
conditioning condenser. To help ensure proper
operation, a pressure test of the cooling system
and pressure cap is recommended at least once
a year.
Throttle System Inspection
Inspect the throttle system for interference or
binding, and for damaged or missing parts.
Replace parts as needed. Replace any
components that have high effort or excessive
wear. Do not lubricate accelerator and cruise
control cables.
Brake System Inspection
Inspect the complete system. Inspect brake lines
and hoses for proper hook-up, binding, leaks,
cracks, chafing, etc. Inspect disc brake pads for
wear and rotors for surface condition. Inspect other
brake parts, including calipers, parking brake,
etc. You may need to have your brakes inspected
more often if your driving habits or conditions
result in frequent braking.
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Part D: Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name,
part number, or specification can be obtained from
your dealer.
Usage Fluid/Lubricant
Engine OilEngine oil which meets GM
Standard GM6094M and displays
the American Petroleum Institute
Certified for Gasoline Engines
starburst symbol. GM Goodwrench
®
oil meets all the requirements for
your vehicle. To determine the
proper viscosity for your vehicle’s
engine, seeEngine Oil on page 260.
Engine Coolant50/50 mixture of clean, drinkable
water and use only DEX-COOL
®
Coolant. SeeEngine Coolant on
page 268.
Usage Fluid/Lubricant
Hydraulic Brake
SystemDelco
®Supreme 11 Brake Fluid or
equivalent DOT-3 brake fluid.
Windshield
Washer SolventGM Optikleen
®Washer Solvent.
Power Steering
SystemDEXRON
®-VI Automatic
Transmission Fluid.
Automatic
TransaxleAutomatic Transaxle Fluid ESSO LT
71141 or TOTAL ATF H50235
(GM Part No. in Canada 89021903).
Manual
TransaxleManual Transmission Fluid
(GM Part No. U.S. 89021806,
in Canada 89021807).
Key Lock
CylindersMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Manual
Transaxle Shift
LinkageChassis Lubricant
(GM Part No. U.S. 12377985,
in Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
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Usage Fluid/Lubricant
Chassis
LubricationChassis Lubricant
(GM Part No. U.S. 12377985,
in Canada 88901242) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.
Hood Latch
Assembly,
Secondary
Latch, Pivots,
Spring
Anchor, and
Release PawlLubriplate Lubricant Aerosol
(GM Part No. U.S. 12346293,
in Canada 992723) or lubricant
meeting requirements of NLGI #2,
Category LB or GC-LB.Usage Fluid/Lubricant
Hood and Door
HingesMulti-Purpose Lubricant, Superlube
(GM Part No. U.S. 12346241,
in Canada 10953474).
Weatherstrip
ConditioningWeatherstrip Lubricant
(GM Part No. U.S. 3634770,
in Canada 10953518) or
Dielectric Silicone Grease
(GM Part No. U.S. 12345579,
in Canada 992887).
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Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading, and who performed the
service and any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the
following record pages. Also, you should retain all maintenance receipts.
Maintenance Record
DateOdometer
ReadingServiced By Maintenance Record
384

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Record
385

Maintenance Record (cont’d)
DateOdometer
ReadingServiced By Maintenance Record
386

Customer Assistance and Information....... 388
Customer Satisfaction Procedure............... 388
Online Owner Center................................. 391
Customer Assistance for Text
Telephone (TTY) Users.......................... 392
Customer Assistance Offices..................... 392
GM Mobility Reimbursement Program........ 394
Roadside Assistance Program................... 394
Courtesy Transportation............................. 398
Vehicle Data Collection and Event
Data Recorders...................................... 400
Collision Damage Repair........................... 401Reporting Safety Defects............................ 405
Reporting Safety Defects to the
United States Government..................... 405
Reporting Safety Defects to the
Canadian Government............................ 405
Reporting Safety Defects to
General Motors...................................... 406
Service Publications Ordering
Information............................................. 406
Section 7 Customer Assistance Information
387

Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally, any
concerns with the sales transaction or the
operation of your vehicle will be resolved by your
dealer’s sales or service departments. Sometimes,
however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member
of dealership management. Normally, concerns
can be quickly resolved at that level. If the matter
has already been reviewed with the sales,
service, or parts manager, contact the owner of
the dealership or the general manager.STEP TWO:If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without
further help, in the U.S., contact the Chevrolet
Customer Assistance Center by calling
1-800-222-1020. In Canada, contact General
Motors of Canada Customer Communication
Centre by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
We encourage you to call the toll-free number in
order to give your inquiry prompt attention. Please
have the following information available to give
the Customer Assistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage
(kilometers).
When contacting Chevrolet, please remember that
your concern will likely be resolved at a dealer’s
facility. That is why we suggest you follow
Step One first if you have a concern.
388

STEP THREE — U.S. Owners:Both General
Motors and your dealer are committed to making
sure you are completely satisfied with your
new vehicle. However, if you continue to remain
unsatisfied after following the procedure outlined in
Steps 1 and 2, you should file with the Better
Business Bureau (BBB) Auto Line Program
to enforce your rights.
The BBB Auto Line Program is an out of court
program administered by the Council of Better
Business Bureaus to settle automotive disputes
regarding vehicle repairs or the interpretation
of the New Vehicle Limited Warranty. Although you
may be required to resort to this informal dispute
resolution program prior to filing a court action,
use of the program is free of charge and your case
will generally be heard within 40 days. If you do
not agree with the decision given in your case, you
may reject it and proceed with any other venue
for relief available to you.You may contact the BBB Auto Line Program using
the toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1838
Telephone: 1-800-955-5100
This program is available in all 50 states and the
District of Columbia. Eligibility is limited by vehicle
age, mileage, and other factors. General Motors
reserves the right to change eligibility limitations
and/or discontinue its participation in this program.
389

STEP THREE — Canadian Owners:
In the event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps 1 and 2,
General Motors of Canada Limited wants you
to be aware of its participation in a no-charge
Mediation/Arbitration Program. General Motors
of Canada Limited has committed to binding
arbitration of owner disputes involving
factory-related vehicle service claims. The
program provides for the review of the facts
involved by an impartial third party arbiter, and
may include an informal hearing before the arbiter.
The program is designed so that the entire
dispute settlement process, from the time you file
your complaint to the final decision, should be
completed in about 70 days. We believe our
impartial program offers advantages over courts in
most jurisdictions because it is informal, quick,
and free of charge.For further information concerning eligibility in
the Canadian Motor Vehicle Arbitration Plan
(CAMVAP), call toll-free 1-800-207-0685.
Alternatively, you may call the General Motors
Customer Communication Centre, 1-800-263-3777
(English), 1-800-263-7854 (French), or you may
write to:
The Mediation/Arbitration Program
c/o Customer Communication Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by your
Vehicle Identification Number (VIN).
390