service schedule CHEVROLET ORLANDO 2013 User Guide

Black plate (8,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
11-8 Service and Maintenance
Footnotes—Maintenance
Schedule Additional Required
Services —Severe
(1) Check all fuel and vapor lines
and hoses for proper hook-up,
routing, and condition. Check that
the purge valve, if the vehicle has
one, works properly. Replace as
needed.
(2) Or every four years, whichever
comes first.
(3) Or every five years, whichever
comes first. See Cooling System on
page 10‑13.
(4) Or every 10 years, whichever
comes first. Inspect for fraying,
excessive cracking, or damage;
replace, if needed.
(5) Or every two years, whichever
comes first.Special Application
Services
.Severe Commercial Use
Vehicles Only: Lubricate chassis
components every 5 000 km/
3,000 mi.
.Have underbody flushing service
performed once a year.
Additional
Maintenance and Care
Your vehicle is an important
investment and caring for it properly
may help to avoid future costly
repairs. To maintain vehicle
performance, additional
maintenance services may be
required. It is recommended that
your dealer perform these services
— their trained dealer technicians
know your vehicle best. Your dealer
can also perform a thorough
assessment with a multi‐point
inspection to recommend when your
vehicle may need attention. The
following list is intended to explain
the services and conditions to look
for that may indicate services are
required.

Black plate (14,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
11-14 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Black plate (4,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its CustomerAssistance Center. Any TTY
user in the U.S. can communicate
with Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience is a one-stop resource
that allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12‑1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.chevrolet.com to register
your vehicle.

Black plate (7,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
Customer Information 13-7
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursement
is approximately $5 Canadian.
Diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Assistance: Must be over
250 kilometers from where
your trip was started to
qualify. General Motors of
Canada Limited requires
pre-authorization, original
detailed receipts, and a copy
of the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience. If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.

Black plate (8,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
13-8 Customer Information
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can offer
one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your destination with minimal interruption
of your daily schedule. This includes
one-way or round-trip shuttle service
within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
your dealer's shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through a
friend or relative, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.
Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.

Black plate (11,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
Customer Information 13-11
Choose a reputable repair facility
that uses quality replacement parts.
See“Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3‑29.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty. Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.

Black plate (7,1)Chevrolet Orlando Owner Manual - 2013 - CRC - 6/5/12
INDEX i-7
Lower Anchors and Tethersfor Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-39
M
Maintenance
Records . . . . . . . . . . . . . . . . . . . . .11-14
Maintenance Schedule Recommended Fluids
and Lubricants . . . . . . . . . . . . .11-12
Malfunction Indicator Lamp . . . . 5-12
Manual Mirrors . . . . . . . . . . . . . . . . 2-11
Manual Mode . . . . . . . . . . . . . . . . . . 9-23
Manual Transmission . . . . . . . . . . 9-24 Fluid . . . . . . . . . . . . . . . . . . . . . . . . .10-11
Messages Airbag System . . . . . . . . . . . . . . . . 5-28
Battery Voltage andCharging . . . . . . . . . . . . . . . . . . . . 5-25
Brake System . . . . . . . . . . . . . . . . 5-25
Compass . . . . . . . . . . . . . . . . . . . . . 5-25
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-25
Engine Cooling System . . . . . . . 5-26
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-26
Engine Power . . . . . . . . . . . . . . . . 5-27
Fuel System . . . . . . . . . . . . . . . . . . 5-27 Messages (cont'd)
Key and Lock . . . . . . . . . . . . . . . . . 5-27
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-27
Object Detection System . . . . . 5-28
Ride Control System . . . . . . . . . . 5-28
Security . . . . . . . . . . . . . . . . . . . . . . 5-28
Service Vehicle . . . . . . . . . . . . . . . 5-28
Starting the Vehicle . . . . . . . . . . . 5-29
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-29
Transmission . . . . . . . . . . . . . . . . . 5-29
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-24
Vehicle Reminder . . . . . . . . . . . . . 5-30
Mirror Child-View . . . . . . . . . . . . . . . . . . . . 2-13
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 2-13
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-11
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-12
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-12
Manual . . . . . . . . . . . . . . . . . . . . . . . 2-11
Manual Rearview . . . . . . . . . . . . . 2-12
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-12
Monitor System, Tire Pressure . . . . . . . . . . . . . . . . . . . . 10-44
Multi-band Antenna . . . . . . . . . . . . 7-12
N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-13
O
Object Detection System Messages . . . . . . . . . . . . . . . . . . . . 5-28
Odometer . . . . . . . . . . . . . . . . . . . . . . . 5-9
Off-Road Recovery . . . . . . . . . . . . . . . . . . . . . . 9-4
Oil
Engine . . . . . . . . . . . . . . . . . . . . . . . . 10-7
Engine Oil Life System . . . . . . . 10-9
Messages . . . . . . . . . . . . . . . . . . . . 5-26
Pressure Light . . . . . . . . . . . . . . . . 5-18
Older Children, Restraints . . . . . 3-32
Online Owner Center . . . . . . . . . . 13-4
OnStar
®
System, In Brief . . . . . . . . . . . . . . 1-21
OnStar®Additional
Information . . . . . . . . . . . . . . . . . . . 14-5
OnStar
®Connections . . . . . . . . . . 14-3
OnStar®Diagnostics . . . . . . . . . . . 14-5
OnStar®Emergency . . . . . . . . . . . 14-2