phone CHEVROLET SILVERADO 1500 LD 2019 Service Manual

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
Customer Information 463
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar
If the vehicle is equipped with
OnStar and has an active service
plan, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to theOnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See
OnStar Additional Information
0 466.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
466 OnStar
Security
If equipped, OnStar provides these
services:
.With Stolen Vehicle Assistance,
OnStar Advisors can use GPS to
pinpoint the vehicle and help
authorities quickly recover it.
. With Remote Ignition Block,
if equipped, OnStar can block
the engine from being restarted.
. With Stolen Vehicle Slowdown,
if equipped, OnStar can work
with law enforcement to
gradually slow the vehicle down.
Theft Alarm Notification
If equipped, if the doors are locked
and the vehicle alarm sounds, a
notification by text, e-mail, or phone
call will be sent. If the vehicle is
stolen, an OnStar Advisor can work
with authorities to recover the
vehicle.
OnStar Additional
Information
In-Vehicle Audio Messages
Audio messages may play important
information at the following times:
.Prior to vehicle purchase. Press
Qto set up an account.
. After change in ownership and
at 90 days.
Transferring Service
PressQto request account transfer
eligibility information. The Advisor
can cancel or change account
information.
Selling/Transferring the
Vehicle
Call 1-888-4ONSTAR
(1-888-466-7827) immediately to
terminate your OnStar or connected
services if the vehicle is disposed
of, sold, transferred, or if the
lease ends.
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
or connected service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance, Remote
Services, Roadside Assistance, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar User Terms, Privacy
Statement, and Software Terms:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
OnStar 467
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 460.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
474 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
478 Index
CaliforniaPerchlorate Materials
Requirements . . . . . . . . . . . . . . . 326
California Proposition
65 Warning . . . . . . . . . .326, 350, 409, Back Cover
Canadian Vehicle Owners . . . . . . . . 2
Capacities and Specifications . . . . . . . . . . . . . . . . . 447
Carbon Monoxide
Engine Exhaust . . . . . . . . . . . . . . . 255
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . 42
Winter Driving . . . . . . . . . . . . . . . . 236
Cargo Tie-Downs . . . . . . . . . . . . . . . . . . . . 124
Caution, Danger, and Warning . . . . 3
Center Console Storage . . . . . . . . 123
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . . . 362
Center Seat . . . . . . . . . . . . . . . . . . . . . 57
Chains, Tire . . . . . . . . . . . . . . . . . . . . 395
Charging Wireless . . . . . . . . . . . . . . . . . . . . . . 132
Charging System Light . . . . . . . . . 146 Check
Engine Light (Malfunction
Indicator) . . . . . . . . . . . . . . . . . . . . 146
Ignition Transmission Lock . . . 355
Child Restraints Infants and Young Children . . . . . 92
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 98
Older Children . . . . . . . . . . . . . . . . . . 91
Securing . . . . . . . . . . . . . . . . . .110, 113
Systems . . . . . . . . . . . . . . . . . . . . . . . . 95
Circuit Breakers . . . . . . . . . . . . . . . . 363
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 419
Interior Care . . . . . . . . . . . . . . . . . . 424
Climate Control
Systems . . . . . . . . . . . . . . . . . 216, 218
Air Conditioning . . . . . . . . . 216, 218
Dual Automatic . . . . . . . . . . . . . . . 219
Heating . . . . . . . . . . . . . . . . . . 216, 218
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Cluster, Instrument . . . . . . . . . . . . . 136
Collision Damage Repair . . . . . . . 457
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . 122
Compass . . . . . . . . . . . . . . . . . . . . . . . 129
Connected Services Connections . . . . . . . . . . . . . . . . . . 473 Connected Services (cont'd)
Diagnostics . . . . . . . . . . . . . . . . . . . 475
Navigation . . . . . . . . . . . . . . . . . . . . 472
Connections
Connected Services . . . . . . . . . . 473
Control Hill Descent . . . . . . . . . . . . . . . . . . 275
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 273
Control Light Hill Descent . . . . . . . . . . . . . . . . . . 150
Control of a Vehicle . . . . . . . . . . . . . 227
Convex Mirrors . . . . . . . . . . . . . . . . . . 45
Coolant Engine Temperature Gauge . . 141
Cooling . . . . . . . . . . . . . . .216, 218, 219
Cooling System . . . . . . . . . . . . . . . . . 340
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 456
Cruise Control . . . . . . . . . . . . . . . . . . 276 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Cupholders . . . . . . . . . . . . . . . . . . . . . 123
Customer Assistance . . . . . . . . . . . 453 Offices . . . . . . . . . . . . . . . . . . . . . . . . 452
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 453

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
484 Index
ParkingBrake . . . . . . . . . . . . . . . . . . . . . . . . . 271
Brake and P (Park)
Mechanism Check . . . . . . . . . . 355
Over Things That Burn . . . . . . . 254
Parking or Backing Assistance Systems . . . . . . . . . . 280
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 145
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Passenger Sensing System . . . . . 84
Perchlorate Materials Requirements, California . . . . . . 326
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 160
Phone Apple CarPlay andAndroid Auto . . . . . . . . . . . . . . . . 209
Bluetooth . . . . . . . . . . . . . . . . 203, 205
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . . . 323
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 40
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Outlets . . . . . . . . . . . . . . . . . . . . . . . 130 Power (cont'd)
Protection, Battery . . . . . . . . . . . . 180
Retained Accessory (RAP) . . . 251
Seat Adjustment . . . . . . . . . . . . . . . . 58
Steering Fluid . . . . . . . . . . . . . . . . . 346
Windows . . . . . . . . . . . . . . . . . . . . . . . 50
Power Assist Steps . . . . . . . . . . . . . . 42
Pregnancy, Using Seat Belts . . . . 73
Privacy Vehicle Data Recording . . . . . . . 462
Program Courtesy Transportation . . . . . . 456
Prohibited Fuels . . . . . . . . . . . . . . . . 290
Proposition 65 Warning,
California . . . . . . . . . . . .326, 350, 409, Back Cover
Publication Ordering
Information . . . . . . . . . . . . . . . . . . . . 459
R
Radio Frequency Statement . . . . 460
Radio Reception . . . . . . . . . . . . . . . . 188
RadiosAM-FM Radio . . . . . . . . . . . . . . . . . 185
Satellite . . . . . . . . . . . . . . . . . . . . . . . 187
Reading Lamps . . . . . . . . . . . . . . . . . 178
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 352 Rear Axle (cont'd)
Locking . . . . . . . . . . . . . . . . . . . . . . . 276
Rear Seats . . . . . . . . . . . . . . . . . . 65, 66
Rear Vision Camera (RVC) . . . . . 280
Rear Windows . . . . . . . . . . . . . . . . . . . 52
Rearview Mirrors . . . . . . . . . . . . . . . . 49 Automatic Dimming . . . . . . . . . . . . . 50
Reclining Seatbacks . . . . . . . . . . . . . 59
Recognition Voice . . . . . . . . . . . . . . . . . . . . . . . . . 197
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 290
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 441
Records Maintenance . . . . . . . . . . . . . . . . . . 445
Recreational Vehicle Towing . . . . 413
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 454
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . 36
Remote Vehicle Start . . . . . . . . . . . . 38
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 90
Maintenance . . . . . . . . . . . . . . . . . . 443
Replacing Airbag System . . . . . . . . 90
Replacing LATCH System Parts after a Crash . . . . . . . . . . . . 109

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 7/30/18
486 Index
Software Updates . . . . . . . . . . . . . . 184
Special Application Services . . . . 437
Specifications andCapacities . . . . . . . . . . . . . . . . . . . . . 447
Speedometer . . . . . . . . . . . . . . . . . . . 139
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 151
Start Assist, Hill . . . . . . . . . . . . . . . . . 272
Start Vehicle, Remote . . . . . . . . . . . 38
Starter Switch Check . . . . . . . . . . . 355
Starting the Engine . . . . . . . . . . . . . 249
Steering . . . . . . . . . . . . . . . . . . . . . . . . 228 Fluid, Power . . . . . . . . . . . . . . . . . . 346
Heated Wheel . . . . . . . . . . . . . . . . 128
Wheel Adjustment . . . . . . . . . . . . 127
Wheel Controls . . . . . . . . . . . . . . . 127
Steps Power Assist . . . . . . . . . . . . . . . . . . . 42
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . . . 360
Storage Areas
Center Console . . . . . . . . . . . . . . . 123
Floor Console . . . . . . . . . . . . . . . . 124
Glove Box . . . . . . . . . . . . . . . . . . . . 122
Instrument Panel . . . . . . . . . . . . . 122
Sunglasses . . . . . . . . . . . . . . . . . . . 123
Storage Compartments . . . . . . . . . 122 Struts
Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 237
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 53
Sunglass Storage . . . . . . . . . . . . . . . 123
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Switches Airbag On-Off . . . . . . . . . . . . . . . . . . . 82
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 282
Infotainment . . . . . . . . . . . . . 181, 463
Noise Control . . . . . . . . . . . . . . . . . 353
Systems Driver Assistance . . . . . . . . . . . . . 279
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 139
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 360
Bulb Replacement . . . . . . . . . . . . 360
Text Telephone (TTY) Users . . . . 453
Theft-Deterrent Systems . . . . . . . . . 45 Immobilizer . . . . . . . . . . . . . . . . . . . . . 44
Throttle, Adjustable . . . . . . . . . . . . . 246
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 371 Tires (cont'd)
All-Season . . . . . . . . . . . . . . . . . . . . 371
All-Terrain . . . . . . . . . . . . . . . . . . . . 373
Buying New Tires . . . . . . . . . . . . . 390
Chains . . . . . . . . . . . . . . . . . . . . . . . . 395
Changing . . . . . . . . . . . . . . . . . . . . . 397
Designations . . . . . . . . . . . . . . . . . 375
Different Size . . . . . . . . . . . . . . . . . 391
Full-Size Spare . . . . . . . . . . . . . . . 408
If a Tire Goes Flat . . . . . . . . . . . . 395
Inspection . . . . . . . . . . . . . . . . . . . . 386
Low Profile . . . . . . . . . . . . . . . . . . . 372
Pressure . . . . . . . . . . . . . . . . . 379, 381
Pressure Light . . . . . . . . . . . . . . . . 152
Pressure Monitor Operation . . 382
Pressure Monitor System . . . . . 381
Rotation . . . . . . . . . . . . . . . . . . . . . . 387
Sidewall Labeling . . . . . . . . . . . . . 373
Terminology and Definitions . . 377
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . . . 392
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 393
Wheel Replacement . . . . . . . . . . 394
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 389
Winter . . . . . . . . . . . . . . . . . . . . . . . . 372
Top Tier Fuel . . . . . . . . . . . . . . . . . . . 289