CHEVROLET SILVERADO 2004 1.G Owners Manual

For prompt and efficient assistance when calling, please
provide the following to the Roadside Assistance
Representative:
Your name, home address, and home
telephone number
Telephone number of your location
Location of the vehicle
Model, year, color, and license plate number
Mileage, Vehicle Identication Number and delivery
date of the vehicle
Description of the problem
While we hope you never have the occasion to use our
service, it is added security while traveling for you
and your family. Remember, we are only a phone
call away. Chevrolet Roadside Assistance:
1-800-CHEV-USA (1-800-234-8872), text
telephone (TTY) users, call 1-888-889-2438.
Chevrolet reserves the right to limit services or
reimbursement to an owner or driver when, in
Chevrolet’s judgement, the claims become excessive in
frequency or type of occurrence.
Roadside Assistance is not part of or included in the
coverage provided by the New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue the Roadside Assistance program at
any time without notication.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
roadside assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exemplied quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation
options are available when warranty repairs are
required. This will reduce your inconvenience during
warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.
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If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait, Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way or round trip shuttle service to a destination up
to 10 miles (16 km) from the dealership.
Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement (ve day maximum) may be available for
the use of public transportation such as taxi or bus. In
addition, should you arrange transportation through
a friend or relative, reimbursement for reasonable fuel
expenses (ve day maximum) may be available.
Claim amounts should reect actual costs and be
supported by original receipts.
Courtesy Rental Vehicle
Your dealer may arrange to provide you with a courtesy
rental vehicle or reimburse you for a rental vehicle
you obtained if your vehicle is kept for a warranty repair.
Reimbursement will be limited to a maximum of
$30.00 a day and must be supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
7-8

Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled “Warranty and Owner
Assistance Information” furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for specic information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
Vehicle Data Collection and Event
Data Recorders
Your vehicle, like other modern motor vehicles, has a
number of sophisticated computer systems that monitor
and control several aspects of the vehicle’s
performance. Your vehicle uses on-board vehicle
computers to monitor emission control components to
optimize fuel economy, to monitor conditions for air bag
deployment and, if so equipped, to provide anti-lock
braking and to help the driver control the vehicle
in difficult driving situations. Some information may be
stored during regular operations to facilitate repair
of detected malfunctions; other information is stored only
in a crash or near crash event by computer systems
commonly called event data recorders (EDR).
In a crash or near crash event, computer systems, such
as the Air Bag Sensing and Diagnostic Module (SDM)
in your vehicle may record information about the
condition of the vehicle and how it was operated, such
as engine speed, brake applications, throttle position,
vehicle speed, safety belt usage, air bag readiness, air
bag performance data, and the severity of a collision.
This information has been used to improve vehicle crash
performance and may be used to improve crash
performance of future vehicles and driving safety. Unlike
the data recorders on many airplanes, these on-board
systems do not record sounds, such as conversation of
vehicle occupants.
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To read this information, special equipment is needed
and access to the vehicle or the SDM is required.
GM will not access information about a crash event or
share it with others other than
with the consent of the vehicle owner or, if the
vehicle is leased, with the consent of the lessee,
in response to an official request of police or similar
government office,
as part of GM’s defense of litigation through the
discovery process, or
as required by law.
In addition, once GM collects or receives data, GM may
use the data for GM research needs,
make it available for research where appropriate
condentiality is to be maintained and need is
shown, or
share summary data which is not tied to a
specic vehicle with non-GM organizations for
research purposes.
Others, such as law enforcement, may have access to
the special equipment that can read the information
if they have access to the vehicle or SDM.
If your vehicle is equipped with OnStar
®, please
check the OnStar®subscription service agreement
or manual for information on its operations and
data collection.
Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you
should immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it nds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your dealer, or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in
the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the hotline.
7-10

Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited. You may write to:
Transport Canada
330 Sparks Street
Tower C
Ottawa, Ontario K1A 0N5
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport Canada) in
a situation like this, we certainly hope you’ll notify us.
Please call us at 1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair
service procedures, adjustments, and specications
for GM transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
7-11

Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
Owner’s Information
Owner publications are written specically for owners
and intended to provide basic operational information
about the vehicle. The owner’s manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

A
Accessory Power Outlets.................................3-19
Adding a Snow Plow or Similar Equipment.........4-63
Adding Washer Fluid.......................................5-48
Additional Program Information........................... 7-9
Additives, Fuel................................................. 5-7
Add-On Electrical Equipment...........................5-123
Add-On Equipment..........................................4-62
Adjusting the Speakers
(Balance/Fade)..................3-75, 3-79, 3-90, 3-104
After Off-Road Driving.....................................4-35
Air Bag
Off Light.....................................................3-37
Passenger Status Indicator...........................3-40
Readiness Light..........................................3-36
Air Bag Systems.............................................1-67
Adding Equipment to Your Air Bag-Equipped
Vehicle...................................................1-83
Air Bag Off Switch.......................................1-73
How Does an Air Bag Restrain?....................1-71
Passenger Sensing System...........................1-78
Servicing Your Air Bag-Equipped Vehicle.........1-83
What Makes an Air Bag Inate?....................1-71
What Will You See After an Air Bag Inates?......1-72
When Should an Air Bag Inate?...................1-70
Where Are the Air Bags?..............................1-68
Air Cleaner/Filter, Engine.................................5-25
Air Conditioning..............................................3-30
Airbag Sensing and Diagnostic Module (SDM)...... 7-9All-Wheel Drive...............................................5-58
All-Wheel Drive (AWD) System.........................2-48
AM .............................................................3-128
AM-FM Radio.................................................3-73
Antenna, Fixed Mast......................................3-130
Antenna, XM™ Satellite Radio
Antenna System........................................3-130
Anti-lock Brake System..................................... 4-6
Anti-Lock Brake, System Warning Light..............3-44
Appearance Care..........................................5-114
Care of Safety Belts...................................5-117
Chemical Paint Spotting..............................5-120
Cleaning the Inside of Your Vehicle..............5-114
Cleaning the Outside of Your Vehicle............5-117
Finish Damage..........................................5-120
Sheet Metal Damage..................................5-120
Underbody Maintenance.............................5-120
Vehicle Care/Appearance Materials...............5-121
Weatherstrips............................................5-117
Approaching a Hill..........................................4-28
Ashtrays........................................................3-20
Audio Output................................................3-116
Audio System(s).............................................3-72
AM-FM Radio.............................................3-73
Audio Steering Wheel Controls....................3-127
Care of Your Cassette Tape Player...............3-129
Care of Your CD and DVD Player................3-130
Care of Your CDs and DVDs.......................3-130
Chime Level Adjustment.............................3-130
Fixed Mast Antenna...................................3-130
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Audio System(s) (cont.)
Radio with Cassette and CD.........................3-86
Radio with CD............................................3-76
Radio with Six-Disc CD..............................3-100
Rear Seat Audio (RSA)...............................3-125
Setting the Time for Radios with Radio Data
Systems (RDS)........................................3-73
Setting the Time for Radios without Radio
Data Systems (RDS)................................3-72
Theft-Deterrent Feature...............................3-127
Understanding Radio Reception...................3-128
XM™ Satellite Radio Antenna System...........3-130
Automatic Dimming Mirror Operation..........2-56, 2-58
Automatic Headlamp System............................3-14
Automatic Transfer Case..................................2-40
Automatic Transmission...................2-24, 2-49, 2-51
Fluid..................................................5-27, 5-30
Operation...................................................2-27
Auxiliary Battery............................................4-100
Auxiliary Roof Mounted Lamp Switch.................3-17
B
Backing Up....................................................4-92
Battery..........................................................5-52
BATTERY NOT CHARGING.............................3-64
Battery Replacement......................................... 2-6
Battery Run-Down Protection............................3-19
Battery Warning Light......................................3-42Before Leaving on a Long Trip.........................4-42
Before You Drive...........................................3-114
Before You Go Off-Roading..............................4-23
Brake
Parking......................................................2-48
System Warning Light..................................3-43
Brake Adjustment............................................5-51
Brake Fluid....................................................5-49
Brake Pedal Travel.........................................5-51
Brake Wear...................................................5-51
Brakes..........................................................5-49
Braking........................................................... 4-6
Braking in Emergencies..................................... 4-8
Break-In, New Vehicle.....................................2-22
BUCKLE PASSENGER....................................3-65
BUCKLE SEATBELT.......................................3-65
Bulb Replacement...........................................5-63
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp............................................5-68
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-65
Halogen Bulbs............................................5-63
Headlamps.................................................5-63
Pickup Box Identication and Fender
Marker Lamps.........................................5-69
Replacement Bulbs......................................5-72
Roof Marker Lamps.....................................5-66
Taillamps....................................................5-70
Buying New Tires...........................................5-86
2

C
California Fuel.................................................. 5-6
Canada – Customer Assistance.......................... 7-5
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-7
Capacities and Specications..........................5-132
Car Washes for QUADRASTEER™
Equipped Vehicles.......................................4-17
Carbon Monoxide...................2-15, 2-53, 4-46, 4-70
Care of
Safety Belts..............................................5-117
Your Cassette Tape Player..........................3-129
Your CD and DVD Player...........................3-130
Your CDs and DVDs..................................3-130
Cargo Lamp...................................................3-17
CARGO LAMP ON.........................................3-65
Cassette Tape Messages.................................3-97
CD Adapter Kits.............................................3-97
CD Messages...............................3-86, 3-99, 3-113
Center Console Storage Area...........................2-68
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp...............................................5-68
Center Instrument Panel Fuse Block................5-126
Center Passenger Position, Safety Belts.............1-24
Chains, Tires..................................................5-91
CHANGE ENGINE OIL....................................3-66
Check Engine Light.........................................3-48
CHECK OIL LEVEL.........................................3-65CHECK WASHER FLUID.................................3-65
Checking Brake Fluid......................................5-50
Checking Coolant............................................5-36
Checking Engine Oil........................................5-20
Checking Things Under the Hood......................5-12
Chemical Paint Spotting.................................5-120
Child Restraints
Child Restraint Systems...............................1-38
Infants and Young Children...........................1-34
Lower Anchorages and Top Tethers for
Children (LATCH System)..........................1-47
Older Children.............................................1-32
Securing a Child Restraint Designed for the
LATCH System................................1-48, 1-49
Securing a Child Restraint in a Center Rear
Seat Position...........................................1-56
Securing a Child Restraint in a Rear Outside
Seat Position...........................................1-53
Securing a Child Restraint in the Center Front
Seat Position...........................................1-58
Securing a Child Restraint in the Right Front
Seat Position (Crew Cab)..........................1-58
Securing a Child Restraint in the Right
Front Seat Position (Regular and
Extended Cab).........................................1-61
Top Strap...................................................1-42
Top Strap Anchor Location............................1-43
Where to Put the Restraint...........................1-41
3

Chime Level Adjustment.................................3-130
Cigarette Lighter.............................................3-20
Cleaning
Inside of Your Vehicle.................................5-114
Outside of Your Vehicle..............................5-117
Underbody Maintenance.............................5-120
Weatherstrips............................................5-117
Cleaning Aluminum or Chrome-Plated Wheels.....5-119
Cleaning Exterior Lamps/Lenses......................5-118
Cleaning Fabric/Carpet...................................5-114
Cleaning Glass Surfaces................................5-116
Cleaning Interior Plastic Components...............5-116
Cleaning Leather...........................................5-116
Cleaning the Mirror.................................2-58, 2-60
Cleaning the Top of the Instrument Panel.........5-116
Cleaning the Video Screen.............................3-125
Cleaning the Windshield and Wiper Blades.......5-119
Cleaning Tires..............................................5-119
Cleaning Vinyl..............................................5-116
Climate Control System...................................3-20
Dual..........................................................3-22
Dual Automatic............................................3-25
Clutch, Hydraulic.............................................5-34
Compass Calibration...............................2-57, 2-59
Compass Operation.........................................2-59
Compass Variance..................................2-56, 2-59
Content Theft-Deterrent....................................2-20Control of a Vehicle.......................................... 4-5
Coolant
Engine Temperature Gage............................3-46
Heater, Engine............................................2-26
Surge Tank Pressure Cap.............................5-38
Cooling System..............................................5-41
Crew Cab......................................................1-56
Cruise Control................................................3-10
Cruise Control Light........................................3-51
Cupholder(s)..................................................2-67
Current and Past Model Order Forms................7-12
Customer Assistance Information
Courtesy Transportation.................................. 7-7
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons
with Disabilities.......................................... 7-5
Reporting Safety Defects to General Motors.......7-11
Reporting Safety Defects to the Canadian
Government............................................7-11
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11
4