tow CHEVROLET SILVERADO 2010 2.G Owners Manual

Storing a Flat or Spare Tire and
Tools
{WARNING:
Storing a jack, a tire, or other equipment in the
passenger compartment of the vehicle could
cause injury. In a sudden stop or collision, loose
equipment could strike someone. Store all these
in the proper place.
Notice: Storing an aluminum wheel with a flat tire
under your vehicle for an extended period of time or
with the valve stem pointing up can damage the
wheel. Always stow the wheel with the valve stem
pointing down and have the wheel/tire repaired as
soon as possible.
Store the tire under the rear of the vehicle in the spare
tire carrier.
A. Flat or Spare Tire (Valve Stem
Pointed Down)
B. Hoist Assembly
C. Hoist Cable
D. Tire/Wheel Retainer
E. Hoist Shaft F. Hoist End of
Extension Tool
G. Hoist Shaft Access Hole H. Wheel Wrench I. Jack Handle Extensions
J. Spare Tire Lock (If Equipped)
1. Put the tire on the ground at the rear of the vehicle with the valve stem pointed down, and to the rear.
6-106

.Laundry detergents or dishwashing soaps with
degreasers can leave residue that streaks and
attracts dirt. For liquid cleaners, about 20 drops per
gallon (3.78 L) of water is a good guide. Use only
mild, neutral-pH soaps.
.Too much cleaner that saturates the upholstery.
.Organic solvents such as naptha, alcohol, etc. that
can damage the vehicle's interior.
Fabric/Carpet
Use a vacuum cleaner with a soft brush attachment
frequently to remove dust and loose dirt. A canister
vacuum with a beater bar in the nozzle may only be
used on floor carpet and carpeted floor mats. For any
soil, always try to remove it first with plain water or club
soda. Before cleaning, gently remove as much of the
soil as possible using one of the following techniques:
.For liquids: gently blot the remaining soil with a
paper towel. Allow the soil to absorb into the paper
towel until no more can be removed.
.For solid dry soils: remove as much as possible
and then vacuum.To clean:
1. Saturate a lint-free, clean white cloth with water or club soda.
2. Wring the cloth to remove excess moisture.
3. Start on the outside edge of the soil and gently rub toward the center. Continue cleaning, using a clean
area of the cloth each time it becomes soiled.
4. Continue to gently rub the soiled area until the cleaning cloth remains clean.
5. If the soil is not completely removed, use a mild soap solution and repeat the cleaning process that
was used with plain water.
If any of the soil remains, a commercial fabric cleaner or
spot lifter may be necessary. When a commercial
upholstery cleaner or spot lifter is to be used, test a
small hidden area for colorfastness first. If the locally
cleaned area gives any impression that a ring formation
may result, clean the entire surface.
After the cleaning process has been completed, a paper
towel can be used to blot excess moisture from the
fabric or carpet.
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Weatherstrips
Silicone grease on weatherstrips will make them last
longer, seal better, and not stick or squeak. Apply
silicone grease with a clean cloth. During very cold,
damp weather frequent application may be required.
SeeRecommended Fluids and Lubricants
on
page 7‑13.
Washing Your Vehicle
The best way to preserve the vehicle's finish is to keep
it clean by washing it often.
Notice: Certain cleaners contain chemicals that can
damage the emblems or nameplates on the vehicle.
Check the cleaning product label. If it states that it
should not be used on plastic parts, do not use it on
the vehicle or damage may occur and it would not
be covered by the warranty.
Do not wash the vehicle in direct sunlight. Use a car
washing soap. Do not use cleaning agents that are
petroleum based or that contain acid or abrasives, as
they can damage the paint, metal or plastic on the
vehicle. Approved cleaning products can be obtained from your dealer. Follow all manufacturers' directions
regarding correct product usage, necessary safety
precautions and appropriate disposal of any vehicle
care product.
Rinse the vehicle well, before washing and after to
remove all cleaning agents completely. If they are
allowed to dry on the surface, they could stain.
Dry the finish with a soft, clean chamois or an all-cotton
towel to avoid surface scratches and water spotting.
High pressure car washes may cause water to enter the
vehicle. Avoid using high pressure washes closer than
12 inches (30 cm) to the surface of the vehicle. Use of
power washers exceeding 1,200 psi (8 274 kPa) can
result in damage or removal of paint and decals.
Cleaning Exterior Lamps/Lenses
Use only lukewarm or cold water, a soft cloth and a car
washing soap to clean exterior lamps and lenses.
Follow instructions under
Washing Your Vehicle
on
page 6‑113.
6-113

Finish Care
Occasional waxing or mild polishing of the vehicle by
hand may be necessary to remove residue from the
paint finish. Approved cleaning products can be
obtained from your dealer.
If the vehicle has a basecoat/clearcoat paint finish, the
clearcoat gives more depth and gloss to the colored
basecoat. Always use waxes and polishes that are
non-abrasive and made for a basecoat/clearcoat paint
finish.
Notice:Machine compounding or aggressive
polishing on a basecoat/clearcoat paint finish may
damage it. Use only non-abrasive waxes and
polishes that are made for a basecoat/clearcoat
paint finish on the vehicle.
Foreign materials such as calcium chloride and other
salts, ice melting agents, road oil and tar, tree sap, bird
droppings, chemicals from industrial chimneys, etc., can
damage the vehicle's finish if they remain on painted
surfaces. Wash the vehicle as soon as possible.
If necessary, use non-abrasive cleaners that are
marked safe for painted surfaces to remove foreign
matter.
Exterior painted surfaces are subject to aging, weather
and chemical fallout that can take their toll over a period
of years. To help keep the paint finish looking new, keep
the vehicle garaged or covered whenever possible.
Protecting Exterior Bright Metal Parts
Bright metal parts should be cleaned regularly to keep
their luster. Washing with water is all that is usually
needed. However, chrome polish may be used on
chrome or stainless steel trim, if necessary.
Use special care with aluminum trim. To avoid
damaging protective trim, never use auto or chrome
polish, steam or caustic soap to clean aluminum.
A coating of wax, rubbed to high polish, is
recommended for all bright metal parts.
Windshield and Wiper Blades
Clean the outside of the windshield with glass cleaner.
Clean the rubber blades using a lint free cloth or paper
towel soaked with windshield washer fluid or a mild
detergent. Wash the windshield thoroughly when
cleaning the blades. Bugs, road grime, sap, and a
buildup of vehicle wash/wax treatments may cause
wiper streaking. Replace the wiper blades if they are
worn or damaged.
Wipers can be damaged by:
.Extreme dusty conditions
.Sand and salt
.Heat and sun
.Snow and ice, without proper removal
6-114

Aluminum or Chrome-Plated Wheels
and Trim
The vehicle may have either aluminum or
chrome-plated wheels.
Keep the wheels clean using a soft clean cloth with mild
soap and water. Rinse with clean water. After rinsing
thoroughly, dry with a soft clean towel. A wax may then
be applied.
Notice:Chrome wheels and other chrome trim may
be damaged if the vehicle is not washed after
driving on roads that have been sprayed with
magnesium, calcium or sodium chloride. These
chlorides are used on roads for conditions such as
ice and dust. Always wash the vehicle's chrome
with soap and water after exposure.
Notice: Using strong soaps, chemicals, abrasive
polishes, cleaners, brushes, or cleaners that contain
acid on aluminum or chrome-plated wheels, could
damage the surface of the wheel(s). The repairs
would not be covered by the vehicle warranty. Use
only approved cleaners on aluminum or
chrome-plated wheels. The surface of these wheels is similar to the painted
surface of the vehicle. Do not use strong soaps,
chemicals, abrasive polishes, abrasive cleaners,
cleaners with acid, or abrasive cleaning brushes on
them because they could damage the surface. Do not
use chrome polish on aluminum wheels.
Notice:
Using chrome polish on aluminum wheels
could damage the wheels. The repairs would not be
covered by the vehicle warranty. Use chrome polish
on chrome wheels only.
Use chrome polish only on chrome-plated wheels, but
avoid any painted surface of the wheel, and buff off
immediately after application.
Notice: Driving the vehicle through an automatic
car wash that has silicone carbide tire cleaning
brushes, could damage the aluminum or
chrome-plated wheels. The repairs would not be
covered by the vehicle warranty. Never drive a
vehicle that has aluminum or chrome-plated wheels
through an automatic car wash that uses silicone
carbide tire cleaning brushes.
6-115

First Engine Oil Change After Every
80 000 km/50,000 Miles
.Engine air cleaner filter replacement. SeeEngine
Air Cleaner/Filter on page 6‑21.
.Automatic transmission fluid change (severe
service) for vehicles with Gross Vehicle Weight
Rating (GVWR) over 3 901 kg (8,600 lbs) or mainly
driven in heavy city traffic in hot weather, in hilly or
mountainous terrain, when frequently towing a
trailer, or used for taxi, police, or delivery service.
See Automatic Transmission Fluid (4-Speed
Transmission)
on page 6‑23or Automatic
Transmission Fluid (6-Speed Transmission)on
page 6‑26.
.Four‐wheel drive only: Transfer case fluid change
(severe service) for vehicles mainly driven when
frequently towing a trailer, or used for taxi, police,
or delivery service. Check vent hose at transfer
case for kinks and proper installation. Check to be
sure vent hose is unobstructed, clear, and free of
debris. During any maintenance, if a power washer is used to clean mud and dirt from the underbody,
care should be taken to not directly spray the
transfer case output seals. High pressure water
can overcome the seals and contaminate the
transfer case fluid. Contaminated fluid will
decrease the life of the transfer case and should
be replaced.
.Evaporative control system inspection. Check all
fuel and vapor lines and hoses for proper hook‐up,
routing, and condition. Check that the purge valve,
if the vehicle has one, works properly. Replace as
needed.
An Emission Control Service. The U.S.
Environmental Protection Agency or the California
Air Resources Board has determined that the
failure to perform this maintenance item will not
nullify the emission warranty or limit recall liability
prior to the completion of the vehicle's useful life.
We, however, urge that all recommended
maintenance services be performed at the
indicated intervals and the maintenance be
recorded.
7-7

.Odometer reading, Vehicle Identification Number
(VIN), and delivery date of the vehicle
.Description of the problem
Coverage
Services are provided up to 5 years/
100,000 miles (160 000 km), whichever comes first.
In the U.S., anyone driving the vehicle is covered. In
Canada, a person driving the vehicle without permission
from the owner is not covered.
Roadside Assistance is not a part of the New Vehicle
Limited Warranty. Chevrolet and General Motors of
Canada Limited reserve the right to make any changes
or discontinue the Roadside Assistance program at any
time without notification.
Chevrolet and General Motors of Canada Limited
reserve the right to limit services or payment to an
owner or driver if they decide the claims are made too
often, or the same type of claim is made many times.
Services Provided
.Emergency Fuel Delivery:Delivery of enough
fuel for the vehicle to get to the nearest service
station.
.Lock‐Out Service: Service is provided to unlock
the vehicle if you are locked out. A remote unlock
may be available if you have OnStar
®. For security
reasons, the driver must present identification
before this service is given.
.Emergency Tow From a Public Road or
Highway: Tow to the nearest Chevrolet dealer for
warranty service, or if the vehicle was in a crash
and cannot be driven. Assistance is also given
when the vehicle is stuck in the sand, mud,
or snow.
.Flat Tire Change: Service is provided to change a
flat tire with the spare tire. The spare tire,
if equipped, must be in good condition and
properly inflated. It is the owner's responsibility for
the repair or replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service is provided to jump
start a dead battery.
8-8

Services Not Included in Roadside
Assistance
.Impound towing caused by violation of any laws.
.Legal fines.
.Mounting, dismounting or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles driven on a
non-public road or highway.
Services Specific to Canadian
Purchased Vehicles
.Fuel delivery:Reimbursement is approximately
$5 Canadian. Diesel fuel delivery may be
restricted. Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle registration is
required.
.Trip Routing Service: Detailed maps of North
America are provided when requested either with
the most direct route or the most scenic route.
There is a limit of six requests per year. Additional
travel information is also available. Allow three
weeks for delivery.
.Trip Interruption Benefits and Assistance: Must
be over 250 km from where your trip was started to
qualify. General Motors of Canada Limited requires
pre-authorization, original detailed receipts, and a
copy of the repair orders. Once authorization has
been received, the Roadside Assistance advisor
will help you make arrangements and explain how
to receive payment.
.Alternative Service: If assistance cannot be
provided right away, the Roadside Assistance
advisor may give you permission to get local
emergency road service. You will receive payment,
up to $100, after sending the original receipt to
Roadside Assistance. Mechanical failures may be
covered, however any cost for parts and labor for
repairs not covered by the warranty are the owner
responsibility.
8-9

If your vehicle is leased, the leasing company may
require you to have insurance that assures repairs with
Genuine GM Original Equipment Manufacturer (OEM)
parts or Genuine Manufacturer replacement parts. Read
your lease carefully, as you may be charged at the end
of your lease for poor quality repairs.
If a Crash Occurs
Here is what to do if you are involved in a crash.
.Check to make sure that you are all right. If you
are uninjured, make sure that no one else in your
vehicle, or the other vehicle, is injured.
.If there has been an injury, call emergency
services for help. Do not leave the scene of a
crash until all matters have been taken care of.
Move your vehicle only if its position puts you in
danger or you are instructed to move it by a police
officer.
.Give only the necessary and requested information
to police and other parties involved in the crash.
Do not discuss your personal condition, mental
frame of mind, or anything unrelated to the crash.
This will help guard against post-crash legal action.
.If you need roadside assistance, call GM Roadside
Assistance. SeeRoadside Assistance Programon
page 8‑7for more information.
.If your vehicle cannot be driven, know where the
towing service will be taking it. Get a card from the
tow truck operator or write down the driver's name,
the service's name, and the phone number.
.Remove any valuables from your vehicle before it
is towed away. Make sure this includes your
insurance information and registration if you keep
these items in your vehicle.
.Gather the important information you will need from
the other driver. Things like name, address, phone
number, driver's license number, vehicle license
plate, vehicle make, model and model year,
Vehicle Identification Number (VIN), insurance
company and policy number, and a general
description of the damage to the other vehicle.
.If possible, call your insurance company from the
scene of the crash. They will walk you through the
information they will need. If they ask for a police
report, phone or go to the police department
headquarters the next day and you can get a copy
of the report for a nominal fee. In some states/
provinces with “no fault”insurance laws, a report
may not be necessary. This is especially true if
there are no injuries and both vehicles are
driveable.
8-13

.Choose a reputable collision repair facility for your
vehicle. Whether you select a dealer or a private
collision repair facility to fix the damage, make sure
you are comfortable with them. Remember, you will
have to feel comfortable with their work for a
long time.
.Once you have an estimate, read it carefully and
make sure you understand what work will be
performed on your vehicle. If you have a question,
ask for an explanation. Reputable shops welcome
this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage repairs,
GM recommends that you take an active role in its
repair. If you have a pre-determined repair facility of
choice, take your vehicle there, or have it towed there.
Specify to the facility that any required replacement
collision parts be original equipment parts, either new
Genuine GM parts or recycled original GM parts.
Remember, recycled parts will not be covered by your
GM vehicle warranty.Insurance pays the bill for the repair, but you must live
with the repair. Depending on your policy limits, your
insurance company may initially value the repair using
aftermarket parts. Discuss this with your repair
professional, and insist on Genuine GM parts.
Remember if your vehicle is leased you may be
obligated to have the vehicle repaired with Genuine GM
parts, even if your insurance coverage does not pay the
full cost.
If another party's insurance company is paying for the
repairs, you are not obligated to accept a repair
valuation based on that insurance company's collision
policy repair limits, as you have no contractual limits
with that company. In such cases, you can have control
of the repair and parts choices as long as cost stays
within reasonable limits.
8-14