service schedule CHEVROLET SILVERADO 2019 Owner's Guide

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Customer Information 441
.Alternative Service: If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service, unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.
Public Transportation or Fuel
Reimbursement
If overnight warranty repairs are
needed, and public transportation is
used, the expense must be
supported by original receipts and
within the maximum amount allowed
by GM for shuttle service. If U.S.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
444 Customer Information
.Vehicle make, model, and
model year
. Vehicle Identification
Number (VIN)
. Insurance company and policy
number
. General description of the
damage to the other vehicle
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? 091.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Publication Ordering
Information
Service Manuals
Service manuals have the diagnosis
and repair information on the
engine, transmission, axle,
suspension, brakes, electrical
system, steering system, body, etc.
Customer Literature
Owner
’s manuals are written
specifically for owners and are
intended to provide basic
operational information about the
vehicle. The owner ’s manual
includes the Maintenance Schedule
for all models.
Customer literature publications
available for purchase include
owner ’s manuals, warranty
manuals, infotainment manuals, and
portfolios. Portfolios include an
owner ’s manual, warranty manual,
infotainment manual, if applicable,
and zip lock bag or pouch.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Connected Services 459
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
OnStar Hands-Free Calling
Make and receive calls with the
built-in wireless calling service,
which requires available minutes.
Functionality of the Voice Command
button may vary by vehicle and
region. For some vehicles, press
=
to open the OnStar app on the
infotainment display, then select
Hands-Free calling. For other
vehicles press
=as follows.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
1500-11698642) - 2019 - CRC - 2/20/19
Index 467
Lane Keep Assist Light . . . . . . . . . 154
Lap-Shoulder Belt . . . . . . . . . . . . . . . 82
LATCH SystemReplacing Parts after aCrash . . . . . . . . . . . . . . . . . . . . . . . .117
LATCH, Lower Anchors and Tethers for Children . . . . . . . . . . . 106
LED Lighting . . . . . . . . . . . . . . . . . . . . 348
Lighting Entry . . . . . . . . . . . . . . . . . . . . . . . . . 185
Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . 185
Illumination Control . . . . . . . . . . . 184
LED . . . . . . . . . . . . . . . . . . . . . . . . . . 348
Task . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Lights Airbag Readiness . . . . . . . . . . . . . 148
Antilock Brake System
(ABS) Warning . . . . . . . . . . . . . . 153
Brake System Warning . . . . . . . 152
Charging System . . . . . . . . . . . . . 149
Check Engine (Malfunction Indicator) . . . . . . . . . . . . . . . . . . . . 150
Cruise Control . . . . . . . . . . . . . . . . 159
Door Ajar . . . . . . . . . . . . . . . . . . . . . 159
Driver Mode Control . . . . . . . . . . 157
Electric Parking Brake . . . . . . . . 153
Electronic Stability Control (ESC), Off . . . . . . . . . . . . . . . . . . . 156 Lights (cont'd)
Engine Coolant
Temperature Warning . . . . . . . 156
Engine Oil Pressure . . . . . . . . . . 158
Flash-to-Pass . . . . . . . . . . . . . . . . . 180
Four-Wheel-Drive . . . . . . . . . . . . . 154
Front Fog Lamp . . . . . . . . . . . . . . 159
High-Beam On . . . . . . . . . . . . . . . . 158
High/Low Beam Changer . . . . . 179
Hill Descent Control . . . . . . . . . . 154
Lane Keep Assist . . . . . . . . . . . . . 154
Low Fuel Warning . . . . . . . . . . . . 158
Seat Belt Reminders . . . . . . . . . . 147
Security . . . . . . . . . . . . . . . . . . . . . . 158
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 153
Tire Pressure . . . . . . . . . . . . . . . . . 157
Tow/Haul Mode . . . . . . . . . . . . . . . 154
Traction Off . . . . . . . . . . . . . . . . . . . 155
Limited-Slip Differential . . . . . . . . . 251
Locking Rear Axle . . . . . . . . . . . . . . 251
Locks Automatic Door . . . . . . . . . . . . . . . . . 47
Delayed Locking . . . . . . . . . . . . . . . . 46
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Lockout Protection . . . . . . . . . . . . . . 47
Power Door . . . . . . . . . . . . . . . . . . . . . 46
Safety . . . . . . . . . . . . . . . . . . . . . . . . . . 47 Loss of Control . . . . . . . . . . . . . . . . . 201
Low Fuel Warning Light . . . . . . . . . 158
Low-Profile Tires . . . . . . . . . . . . . . . . 362
Lower Anchors and Tethers
for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . . 106
Lumbar Adjustment . . . . . . . . . . . . . . 71
Front Seats . . . . . . . . . . . . . . . . . . . . . 71
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . . . 430
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 424
Maintenance Schedule . . . . . . . . . 417 Recommended Fluids andLubricants . . . . . . . . . . . . . . . . . . . 427
Transfer Case . . . . . . . . . . . . . . . . 236
Malfunction Indicator Lamp . . . . . 150
Manual Mirrors . . . . . . . . . . . . . . . . . . 56
Manual Mode . . . . . . . . . . . . . . . . . . . 233
Manual Windows . . . . . . . . . . . . . . . . 62
Memory Features . . . . . . . . . . . . . . . . 13
Memory Seats . . . . . . . . . . . . . . . . . . . 73
Messages Engine Power . . . . . . . . . . . . . . . . 168
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 167
Vehicle Speed . . . . . . . . . . . . . . . . 168