audio CHEVROLET SILVERADO 2500 2018 User Guide

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 181
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 181
Theft-Deterrent Feature . . . . . . 182
Overview . . . . . . . . . . . . . . . . . . . . . 183
Home Page . . . . . . . . . . . . . . . . . . 184
Software Updates . . . . . . . . . . . . 184
Radio
AM-FM Radio . . . . . . . . . . . . . . . . 185
Satellite Radio . . . . . . . . . . . . . . . . 187
Radio Reception . . . . . . . . . . . . . . 188
Fixed Mast Antenna . . . . . . . . . . 189
Multi-Band Antenna . . . . . . . . . . 189
Audio Players
Avoiding Untrusted MediaDevices . . . . . . . . . . . . . . . . . . . . . 190
USB Port . . . . . . . . . . . . . . . . . . . . . 190
Auxiliary Jack . . . . . . . . . . . . . . . . 195
Bluetooth Audio . . . . . . . . . . . . . . 196
Voice Recognition
Voice Recognition . . . . . . . . . . . . 197
Phone
Bluetooth (Overview) . . . . . . . . . 203 Bluetooth (Infotainment
Controls) . . . . . . . . . . . . . . . . . . . . 205
Apple CarPlay and Android Auto . . . . . . . . . . . . . . . . 209
Trademarks and License
Agreements
Trademarks and LicenseAgreements . . . . . . . . . . . . . . . . . 210
Introduction
Infotainment
Base radio information is included in
this manual. See the infotainment
manual for information on other
available infotainment systems.
Read the following pages to
become familiar with the features.
{Warning
Taking your eyes off the road for
too long or too often while using
any infotainment feature can
cause a crash. You or others
could be injured or killed. Do not
give extended attention to
infotainment tasks while driving.
Limit your glances at the vehicle
displays and focus your attention
on driving. Use voice commands
whenever possible.
The infotainment system has built-in
features intended to help avoid
distraction by disabling some

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
182 Infotainment System
functions when driving. These
functions may gray out when they
are unavailable. Many infotainment
features are also available through
the instrument cluster and steering
wheel controls.
Before driving:
.Become familiar with the
operation, center stack controls,
and infotainment display
controls.
. Set up the audio by presetting
favorite stations, setting the
tone, and adjusting the
speakers.
. Set up phone numbers in
advance so they can be called
easily by pressing a single
control or by using a single voice
command if equipped with
Bluetooth phone capability.
See Defensive Driving 0227.
To play the infotainment system with
the ignition off, see Retained
Accessory Power (RAP) 0251. Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.
Theft-Deterrent Feature
TheftLock is designed to discourage
theft of the vehicle's radio by
learning a portion of the Vehicle
Identification Number (VIN). The
radio does not operate if it is stolen
or moved to a different vehicle.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
184 Infotainment System
4.6
.Radio: Press and release to
go to the next station or
channel. Press and hold to
fast seek the next strongest
station or channel.
. USB/Bluetooth Music/
Pictures: Press and hold to
go to the next content.
Press and hold to fast
forward.
5.
#
. Press and release to
access the phone screen,
answer an incoming call,
or access the device home
screen. Press and hold to
access Press to Talk.
Home Page
Touchscreen Buttons
Touchscreen buttons show on the
screen when available. When a
function is unavailable, the button
may gray out. When a function is
selected, the button may highlight.
Home Page Features
Press{to go to the Home Page.
Audio : Touch to select AM, FM,
SiriusXM (if equipped), USB/iPod/
Bluetooth Audio, or AUX.
Gallery : Touch to view a picture or
movie.
Phone : Touch to activate the
phone features (if equipped).
See Bluetooth (Overview) 0203 or
Bluetooth (Infotainment Controls)
0 205.
Projection : Touch to access
supported devices when connected.
See USB Port 0190. Settings :
Touch to access the
Personalization menu. See Vehicle
Personalization 0160.
Climate : Touch to access the
Climate menu. See Dual Automatic
Climate Control System 0220.
OnStar : If equipped, touch to
access the OnStar menu. See
OnStar Overview 0463.Software Updates
Over-the-Air Software Updates
If equipped, the infotainment system
can download and install select
software updates over a wireless
connection. The system will prompt
for certain updates to be
downloaded and installed. There is
also an option to check for updates
manually.
To manually check for updates,
touch SETTINGS on the Home
Page, followed by Software
Information, and then System
Update. Follow the on-screen

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 185
prompts. Steps for downloading and
installing updates may vary by
vehicle.
Downloading Over-the-Air vehicle
software updates requires Internet
connectivity, which can be accessed
through the vehicle’s built-in OnStar
4G LTE connection, if equipped and
active. If required, data plans are
provided by a third party. Optionally,
a secure Wi-Fi hotspot such as a
compatible mobile device hotspot,
home hotspot or public hotspot can
be used. Applicable data rates may
apply.
To connect the infotainment system
to a secured mobile device hotspot,
home hotspot, or a public hotspot,
touch SETTINGS on the Home
Page, followed by Wi-Fi, and then
Manage Wi-Fi Networks. Select the
appropriate Wi-Fi network, and
follow the on-screen prompts.
Download speeds may vary.
On most compatible mobile devices,
activation of the Wi-Fi hotspot is in
the Settings menu under Mobile
Network Sharing, Personal Hotspot,
Mobile Hotspot or similar. Availability of Over-the-Air vehicle
software updates varies by vehicle
and country. For more information
on this feature, see
my.chevrolet.com/learn for US/
Canada.Radio
AM-FM Radio
Playing the Radio
Audio Source Menu
{:
Press to go to the Home Page.
O:Press to turn on, mute,
or unmute the system. Press and
hold to turn off the system.
Selecting a Band
Press{, then touch AUDIO,
Source, then select AM, FM,
or SXM, if equipped. The last station
that was playing starts playing
again.
System Settings
Auto Volume
This feature automatically adjusts
the radio volume to compensate for
road and wind noise.
The level of volume compensation
can be selected, or the feature can
be turned off.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
186 Infotainment System
1. Touch MENU from a sourcescreen.
2. Select Auto Volume.
3. Select the desired setting.
4. Touch
3to go back to the
source screen.
Tone Settings
The tone settings can be set for
each radio band and each audio
player source.
Preset Tone Settings
. Touch MENU.
. Touch Tone Settings.
. Select a preset tone setting.
. Bass, Midrange, or Treble:
Touch −or +.
. Fader or Balance: Adjust the
front/rear or left/right speakers
by dragging the dot in the
vehicle image on the screen.
Custom Tone Settings
. Touch MENU.
. Touch Tone Settings. .
Touch Custom.
. Bass, Midrange, or Treble:
Touch −or +.
. Fader or Balance: Adjust the
front/rear or left/right speakers
by dragging the dot in the
vehicle image on the screen.
Touch
3to go back to the source
screen.
Selecting an Auxiliary Device
Connect the auxiliary device to the
AUX input terminal. Play will begin
when the system has finished
reading the information on the
device.
If the AUX device is already
connected, press
{, AUDIO,
Source, then select the device.
Selecting a Station
Seek Tuning
If the radio station is not known:
Press
7or6to automatically
search for available radio stations. Manual Tuning
Continue touching
toruto
manually change the radio station.
Direct Tune
From the AM or FM menu:
. Touch Tune.
. Enter the station number.
. Touch Go or
toruto go to
the previous or next station.
Favorite
. Touch
SorTto scroll through
the favorites.
. Touch on the station to select it.
Station List
. From the AM or FM menu,
touch MENU.
. Select Station List.
. Touch
QorRto scroll through
the list. Touch the station to
select it.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 187
Update Station List
.From the AM or FM menu, touch
MENU, then touch Update
Station List. The broadcasting
list updating will begin.
. During the AM or FM
broadcasting list update, touch
Cancel to stop the updates.
Storing a Station as a Favorite
Stations from all bands can be
stored in any order in the favorite
pages.
Up to 25 stations can be stored.
Storing Stations
To store the station to a position in
the list, touch the corresponding
button 1−5 until a beep is heard.
1. Select the desired station.
2. Touch
SorTto select the
desired page of saved
favorites. 3. Touch and hold down any of
the preset buttons to save the
current radio station to that
button of the selected
favorites page.
To change a preset button, tune to
the new desired radio station and
touch and hold the preset button.
Satellite Radio
Vehicles with an SXM Satellite
Radio tuner and a valid SiriusXM
Satellite Radio subscription can
receive SiriusXM programming.
SiriusXM Satellite Radio
Service (If Equipped)
SiriusXM is a satellite radio service
based in the 48 contiguous United
States and 10 Canadian provinces.
SiriusXM Satellite Radio has a wide
variety of programming and
commercial-free music, coast to
coast, and in digital-quality sound.
A service fee is required to receive
the SiriusXM service. For more
information, contact SiriusXM at
www.siriusxm.com or 1-866-635-2349 (U.S.), and
www.xmradio.ca or 1-877-209-0079
(Canada).
Listening to SiriusXM Radio (If
Equipped)
1. Press{.
2. Touch AUDIO.
3. Touch Source.
4. Touch SXM and the most recent listened to SiriusXM
channel will display.
Touch
0to return to the
HOME menu.
Selecting a Category
From Menu, touch Categories, then
touch the desired category or from
Categories, touch
QorRto find the
desired channel. Touch the channel
to select it.
Selecting a Channel
Touchuortand the previous or
next channel will be selected.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
188 Infotainment System
Touch and holduortto jump
four channels backward or forward,
then release the button at the
desired channel.
Using the Preset Buttons
Up to seven favorites pages can be
saved, and each page can store up
to five channels.
To change a preset button, tune to
the new desired channel and hold
the button.
Listening to Preset Channels
1. Continue touching
SorTto
select the desired
favorites page.
2. Touch the preset button to listen to the channel saved to
that button.
Using the SiriusXM Menu
Operation
1. Touch MENU on the SXM radio screen. 2. Touch the menu to select the
desired item or to display the
detail menu item.
3. Touch
0to return to the
previous menu.
Channel List 1. Touch Channel List from the SXM menu. The channel list is
displayed.
2. Touch
QorRto find the
desired channel. Tune to the
channel by selecting it.
Tone Settings
From the tone settings menu, the
sound features can be set up for
SiriusXM audio and each audio
player ’s functions.
1. Touch Tone Settings. The tone settings screen is displayed.
See “Tone Settings” inAM-FM
Radio 0185.
2. Touch OK. Auto Volume
1. Touch Auto Volume. See “Auto
Volume” inAM-FM Radio
0 185.
2. Touch OK.
Categories 1. Touch Categories.
2. Touch
QorRto find the
desired category. Touch the
category to select it.
Explicit Content Filter
When on, only a filtered list of
channels will be received. When off,
all regular SXM programming
subscribed to will be received. 1. Touch SXM Explicit Filter.
2. Select On or Off.
Radio Reception
Frequency interference and static
can occur during normal radio
reception if items such as phone
chargers, vehicle convenience
accessories, and external electronic
devices are plugged into the

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
190 Infotainment System
Audio Players
Avoiding Untrusted Media
Devices
When using media devices such as
CDs, DVDs, Blu-ray Discs, SD
cards, USB devices, and mobile
devices, consider the source.
Untrusted media devices could
contain files that affect system
operation or performance. Avoid use
if the content or origin cannot be
trusted.
USB Port
Using the USB Port
The infotainment system can play
music by connecting an auxiliary
device to the USB port.
USB Support
If equipped, there may be USB
ports in the center stack below the
climate controls, in the center
console storage, and at the rear of
the center console. All ports use the
USB 2.0 standard.USB Supported Devices
.
USB flash drives
. Portable USB hard drives
Not all iPods and USB drives are
compatible with the USB port.
Make sure the iPod has the latest
firmware from Apple for proper
operation. iPod firmware can be
updated using the latest iTunes
application. See www.apple.com/
itunes.
For help with identifying your iPod,
go to www.apple.com/support.
The USB port can play both lower
and upper case .mp3, .wma, .ogg,
and .wav files stored on a USB
storage device.
Supported Apple Devices
To view supported devices in U.S.,
see my.chevrolet.com\learn.
To view supported devices in
Canada, see
www.chevroletowner.ca. USB Supported File and Folder
Structure
The infotainment system supports:
.
FAT16.
. FAT32.
. exFAT.
Connecting a USB Storage
Device or iPod/iPhone
To connect a USB storage device,
connect the device to the USB port.
To connect an iPod/iPhone, connect
one end of the device’ s cable to the
iPod/iPhone and the other end to
the USB port.
The iPod/iPhone charges while it is
connected to the vehicle if the
ignition is on or in ACC/
ACCESSORY. See Ignition
Positions 0247. When the vehicle is
turned off, the iPod/iPhone
automatically powers off and will not
charge or draw power from the
vehicle's battery.
For more information on USB
usage, see “Audio System
Information” following.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
Infotainment System 191
Audio System Information
The infotainment system can play
the music files contained in the USB
storage device or iPod/iPhone
products.
Using MP3/WMA/OGG/WAV Files
.Music files with .mp3, .wma,
.ogg, and .wav file name
extensions can be played.
. MP3 files that can be played: Bit
rate: 8 kbps to 320 kbps.
Sampling frequency: 48 kHz,
44.1 kHz, 32 kHz, 24 kHz, 22.05
kHz, and 16 kHz.
. Files with a bit rate above
128 kbps will result in higher
quality sound.
. ID3 Tag information for MP3
files, such as the album name
and the artist, can be played.
. To display album title, track title,
and artist information, the file
should be compatible with the
ID3 Tag V1 and V2 formats. Using USB Storage Devices and
an iPod/iPhone
.
Use a USB or flash memory type
storage device. Do not connect
using a USB adaptor.
. Do not connect and reconnect
the USB device repeatedly in a
short time, as this may cause
static electricity and problems
using the device.
. Use a USB device with a metal
connecting terminal.
. Connection with i-Stick Type
USB storage devices may be
faulty due to vehicle vibration.
. Do not touch the USB
connecting terminal.
. Only USB storage devices
formatted in FAT16/32 or exFAT
file systems are recognized.
NTFS and other file systems are
not recognized.
. The time it takes to process files
will depend on the USB storage
device type and capacity, and
the type of files stored. .
Some USB storage device files
may not be compatible.
. Up to two USB devices and one
iPod can be played through a
USB hub. All devices may not be
supported, depending on the
performance of the USB hub.
If there is not enough power
supply, it may not operate
normally.
. Do not disconnect the USB
storage device while it is playing.
This may cause damage to the
product or affect the
performance of the USB device.
. Disconnect the USB storage
device when the ignition is
turned off. If the ignition is turned
on while the USB device is
connected, the USB device may
be damaged or may not operate
normally.
. USB storage devices can only
be connected for playing music,
viewing photo files,
or upgrading.

Chevrolet Silverado LD 1500 and Silverado 2500/3500 Owner Manual (GMNA-
Localizing-U.S./Canada-12162993) - 2019 - crc - 4/4/18
192 Infotainment System
.Do not use the USB terminal to
charge USB accessory
equipment. The heat generated
may cause performance issues
or damage.
. Music files to which Digital Right
Management (DRM) is applied
cannot be played.
. USB storage device that are in
capacity with a limit of 5,000
files, such as music, photo,
video, 15 stages of folder
structure. Normal usage cannot
be guaranteed for a storage
device that exceeds this limit.
The iPod/iPhone can play all
music files that are supported.
The music file lists will only
display up to 5,000 files on the
screen. These files are sorted in
alphabetical order.
. Some iPod/iPhone product
models may not support the
connectivity or functionality of
this product. .
Only connect the iPod/iPhone
with connection cables
supported by iPod/iPhone
products. Other connection
cables cannot be used.
. The iPod/iPhone may be
damaged if it is connected to the
vehicle with the ignition on.
When not in use, disconnect the
iPod/iPhone.
. When the iPod/iPhone is
connected to the USB port by
using the iPod/iPhone cable, the
Bluetooth music is not
supported.
. The iPod/iPhone playback
functions and the information
displayed may be different when
played on the infotainment
system.
.Refer to the table for the
classification items related to the
search function provided by the
iPod/iPhone.
USB Player
Playing Music from a USB Device
. Connect the USB device to the
USB port.
. Play will start automatically after
the system has finished reading
the USB device.
. If a non-readable USB device is
connected, an error message
displays and the system will
switch to the previous audio
function.