maintenance CHEVROLET SILVERADO 2500 2020 User Guide

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/2/19
184 Climate Controls
3. Press the sides of the glovebox door inward and rotate the
door downward to remove.
4. Pull lever on left side of thefilter door and slide left, then
remove the door. Remove the
old filter.
5. Install the new air filter.
6. Reinstall the filter door.
7. Reverse the steps to reinstall the glove box.
See your dealer if additional
assistance is needed.
Service
All vehicles have a label underhood
that identifies the refrigerant used in
the vehicle. The refrigerant system
should only be serviced by trained
and certified technicians. The air
conditioning evaporator should
never be repaired or replaced by
one from a salvage vehicle.
It should only be replaced by a new
evaporator to ensure proper and
safe operation.
During service, all refrigerants
should be reclaimed with proper
equipment. Venting refrigerants
directly to the atmosphere is harmful to the environment and may also
create unsafe conditions based on
inhalation, combustion, frostbite,
or other health-based concerns.
The air conditioning system requires
periodic maintenance. See
Maintenance Schedule
0441.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 187
.Combine several trips into a
single trip.
. Replace the vehicle's tires with
the same TPC Spec number
molded into the tire's sidewall
near the size.
. Follow recommended scheduled
maintenance.
Distracted Driving
Distraction comes in many forms
and can take your focus from the
task of driving. Exercise good
judgment and do not let other
activities divert your attention away
from the road. Many local
governments have enacted laws
regarding driver distraction. Become
familiar with the local laws in
your area.
To avoid distracted driving, keep
your eyes on the road, keep your
hands on the steering wheel, and
focus your attention on driving. .
Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts065.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 189
Electric Power Steering (1500
Series)
This vehicle has electric power
steering. It does not have power
steering fluid. Regular maintenance
is not required.
If power steering assist is lost due
to a system malfunction, the vehicle
can be steered, but may require
increased effort.
See your dealer if there is a
problem.
If the steering assist is used for an
extended period of time while the
vehicle is not moving, power assist
may be reduced.If the steering wheel is turned until it
reaches the end of its travel, and is
held in that position for an extended
period of time, power steering assist
may be reduced.
Normal use of the power steering
assist should return when the
system cools down.
See your dealer if there is a
problem.
Power Steering (2500/3500
Series)
(2500/3500 Series - All Regular
Cab, Double Cab/Crew Cab
without Digital Steer Assist)
The power steering system may
require maintenance. See
Power
Steering Fluid 0353.
If power steering assist is lost
because the engine stops or the
system malfunctions, the vehicle
can be steered but may require
increased effort. See your dealer. (2500/3500 Series - Double Cab/
Crew Cab with Digital Steer
Assist)
The vehicle has a Digital Steer
Assist power steering system that
varies the amount of effort required
to steer the vehicle. Less steering
effort is required at slower speeds.
At faster speeds, the required
steering effort increases. The
system helps the steering wheel
return to center at low speeds.
Pressing the Tow/Haul button
adjusts steering effort for driving
conditions described in
Tow/Haul
Mode 0226.
The power steering system may
require maintenance. See Power
Steering Fluid 0353.
If power steering assist is lost
because the engine stops or the
system malfunctions, the vehicle
can be steered but may require
increased effort. See your dealer.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 191
Defensive drivers avoid most skids
by taking reasonable care suited to
existing conditions, and by not
overdriving those conditions. But
skids are always possible.
If the vehicle starts to slide, follow
these suggestions:
.Ease your foot off the
accelerator pedal and steer the
way you want the vehicle to go.
The vehicle may straighten out.
Be ready for a second skid if it
occurs.
. Slow down and adjust your
driving according to weather
conditions. Stopping distance
can be longer and vehicle
control can be affected when
traction is reduced by water,
snow, ice, gravel, or other
material on the road. Learn to
recognize warning clues —such
as enough water, ice, or packed
snow on the road to make a
mirrored surface —and slow
down when you have any doubt. .
Try to avoid sudden steering,
acceleration, or braking,
including reducing vehicle speed
by shifting to a lower gear. Any
sudden changes could cause
the tires to slide.
Remember: Antilock brakes help
avoid only the braking skid.
Off-Road Driving
Four-wheel-drive vehicles can be
used for off-road driving. Vehicles
without four-wheel drive and
vehicles not equipped with All
Terrain (AT) or On-Off Road (OOR)
tires must not be driven off-road
except on a level, solid surface. For
contact information about the
original equipment tires, see the
warranty manual.
One of the best ways for successful
off-road driving is to control the
speed.
{Warning
When driving off-road, bouncing
and quick changes in direction
can easily throw you out of
position. This could cause you to
lose control and crash. You and
your passengers should always
wear seat belts.
Before Driving Off-Road
. Have all necessary maintenance
and service work completed.
. Fuel the vehicle, fill fluid levels,
and check inflation pressure in
all tires, including the spare,
if equipped.
. Read all the information about
four-wheel-drive vehicles in this
manual.
. Remove any underbody air
deflector, if equipped. Re-attach
the air deflector after off-road
driving.
. Know the local laws that apply to
off-road driving.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
196 Driving and Operating
Caution
Do not drive through standing
water if it is deep enough to cover
the wheel hubs, axles, or exhaust
pipe. Deep water can damage the
axle and other vehicle parts.
If the standing water is not too deep,
drive through it slowly. At faster
speeds, water can get into the
engine and cause it to stall. Stalling
can occur if the exhaust pipe is
under water. Do not turn off the
ignition when driving through water.
If the exhaust pipe is under water,
the engine will not start. When going
through water, the brakes get wet
and it may take longer to stop. See
“Driving on Wet Roads” later in this
section.
After Off-Road Driving
Remove any brush or debris that
has collected on the underbody or
chassis, or under the hood. These
accumulations can be a fire hazard.
Re-install underbody air deflector
and air dam if removed. After operation in mud or sand,
have the brake linings cleaned and
checked. These substances can
cause glazing and uneven braking.
Check the body structure, driveline,
steering, suspension, wheels, tires,
and exhaust system for damage and
check the fuel lines and cooling
system for any leakage.
More frequent maintenance service
is required. See the
Maintenance
Schedule 0441.
Driving on Wet Roads
Rain and wet roads can reduce
vehicle traction and affect your
ability to stop and accelerate.
Always drive slower in these types
of driving conditions and avoid
driving through large puddles and
deep-standing or flowing water.
{Warning
Wet brakes can cause crashes.
They might not work as well in a
quick stop and could cause
pulling to one side. You could
lose control of the vehicle.
After driving through a large
puddle of water or a car/vehicle
wash, lightly apply the brake
pedal until the brakes work
normally.
Flowing or rushing water creates
strong forces. Driving through
flowing water could cause the
vehicle to be carried away. If this
happens, you and other vehicle
occupants could drown. Do not
ignore police warnings and be
very cautious about trying to drive
through flowing water.
Hydroplaning
Hydroplaning is dangerous. Water
can build up under the vehicle's
tires so they actually ride on the
water. This can happen if the road is

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 243
When Terrain Mode is selected:
.Auto Engine Start/Stop will be
disabled.
. The Terrain Mode indicator
displays on the instrument
cluster.
Limited-Slip Differential
If equipped, the limited-slip
differential can give more traction on
snow, mud, ice, sand, or gravel.
It works like a standard axle most of
the time, but when traction is low,
this feature allows the drive wheel
with the most traction to move the
vehicle. For vehicles with the
limited-slip differential, driven under
severe conditions, the rear axle fluid
should be changed. See
Maintenance Schedule 0441.
Locking Rear Axle
Vehicles with a locking rear axle can
give more traction on snow, mud,
ice, sand, or gravel. It works like a
standard axle most of the time, but when traction is low, this feature will
allow the rear wheel with the most
traction to move the vehicle.
Cruise Control
{Warning
Cruise control can be dangerous
where you cannot drive safely at
a steady speed. Do not use
cruise control on winding roads or
in heavy traffic.
Cruise control can be dangerous
on slippery roads. On such roads,
fast changes in tire traction can
cause excessive wheel slip, and
you could lose control. Do not use
cruise control on slippery roads.
If equipped with cruise control, a
speed of about 40 km/h (25 mph) or
more can be maintained without
keeping your foot on the
accelerator. Cruise control does not
work at speeds below about
40 km/h (25 mph).
If the cruise control is being used
and the Traction Control System
(TCS) or StabiliTrak/Electronic
Stability Control (ESC) begins to
limit wheel spin, the cruise control

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
292 Driving and Operating
6. Reapply the brake pedal. Thenapply the parking brake and
shift into P (Park).
7. Release the brake pedal.
Pulling the Trailer from the Water
To pull the trailer out of the water: 1. Press and hold the brake pedal.
2. Start the engine and shift into gear.
3. Release the parking brake.
4. Let up on the brake pedal.
5. Drive slowly until the tires are clear of the chocks.
6. Stop and have someone pick up and store the chocks.
7. Slowly pull the trailer from the water.
8. Once the vehicle and trailer have been driven from the
sloped part of the boat ramp,
the vehicle can be shifted from
four-wheel-drive high. Shift into the drive mode that is
appropriate for the road
conditions.
Caution
If the vehicle tires begin to spin
and the vehicle begins to slide
toward the water, remove your
foot from the accelerator pedal
and apply the brake pedal. Seek
help to have the vehicle towed up
the ramp.
Maintenance when Trailer
Towing
The vehicle needs service more
often when used to tow trailers. See
Maintenance Schedule
0441. It is
especially important to check the
engine oil, axle lubricant, belts,
cooling system, and brake system
before and during each trip.
Check periodically to see that all
nuts and bolts on the trailer hitch
are tight.
Engine Cooling When Trailer
Towing
The cooling system may temporarily
overheat during severe operating
conditions. See Engine Overheating
0 351.
Trailer Towing
If equipped with a diesel engine,
see the Duramax diesel
supplement.
Caution
Towing a trailer improperly can
damage the vehicle and result in
costly repairs not covered by the
vehicle warranty. To tow a trailer
correctly, follow the directions in
this section and see your dealer
for important information about
towing a trailer with the vehicle.
Trailering is different than just
driving the vehicle by itself.
Trailering means changes in
handling, acceleration, braking,
durability, and fuel economy.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 311
.The hazard warning lights are
activated.
Trailering App
If equipped, the Trailering App is on
the Home Page of the infotainment
display.
If equipped this feature allows
profiles for connected trailers to be
created to view status, to store and
track trailer usage information, and
to set up towing assistance
features.
The Trailering App Preview will
appear when the Trailering App is
opened for the first time from the
Home Page. Touch GET STARTED
in the Trailering App to go into
the app.
When a trailer is electrically
connected, there will be an option to
create a profile, use a guest profile,
or cancel. After Cancel is selected a
third time, Don’t Remind Me will
display and touching that will turn off
the trailer detection pop-up. To turn
the Trailer Detection Alert on, select
ON in the Settings tab. When a trailer is electrically
connected and after a Trailer Profile
has been created, the trailer
detection pop-up will appear with a
list of all of the custom Trailer
Profiles made on the vehicle. To
load an existing Trailer Profile,
select one of the Trailer Profiles
listed, or load the Guest Trailer
Profile by selecting GUEST
TRAILER. Touching Cancel,
Accessory/No trailer, or shifting the
vehicle from P (Park), will select
Accessory/No trailer as the active
Trailer Profile and will dismiss the
pop- up.
Create a Trailer Profile
1. Touch Create Profile on the pop-up or touch + Add Trailer
in the Trailering App.
2. Create a name for the trailer.
3. Select the hitch type. A checklist profile will be
created based on the type
selected.
4. Select the trailer type. A pop-up will indicate the setup is
complete. Touch DONE to complete
the process or touch TRAILER
FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer
Tire Pressure Monitoring System,
if equipped, maintenance reminders,
or towing assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar
account can be imported to the
vehicle.
1. Touch Import Profile on the pop-up.
2. Select a trailer profile from the list.
3. Touch IMPORT.
A pop-up will indicate the import
was successful. Touch OK to return
to the trailer list and select the trailer
profile. The Tow/Haul Mode
reminder, Brake Gain Setting and
Trailer Tire Pressure sensor
learning, if equipped, do not import.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
Driving and Operating 313
4. Move to the next tire andrepeat Step 3 for each sensor.
The horn chirps twice when all
sensors are completed.
5. Return to the vehicle to complete the setup.
Maintenance Reminders
To set up maintenance reminders,
touch the Trailer Maintenance icon.
Select Yes to set up the
maintenance reminders for the
Trailer Profile. Follow the on-screen
prompts. The maximum number of
reminders is 50. Select No to return
to the previous screen.
Towing Assistance
If the Transparent Trailer feature is
available, touch the Towing
Assistance icon to set up
transparent trailer.
Touch Yes to begin set up or touch
No to return to the previous screen.
Follow the on-screen instructions.
A rear trailer camera must be
mounted on the trailer and
electrically connected to the vehicle before transparent trailer feature
can be used. See
Assistance
Systems for Parking or Backing
0 257.
Trailer dimensions must be in range
and transparent trailer must be
calibrated prior to use.
Transparent Trailer Setup
To complete setup for transparent
trailer: 1. Select the number of axles on the trailer.
2. Enter trailer dimensions .Trailer Length: 300
cm (118.1 in)
–970 cm (381.8 in).
Measure from center of
coupler to furthest rear
point on the trailer.
. Trailer Width:
120 cm (47.2 in) –
260 cm (102.3 in). Measure
from left edge to right edge. .
Trailer Height:
1 cm (.39 in) –
450 cm (177.1 in). Measure
from ground to tallest point.
. Hitching Point Length:
180 cm (70.8 in)
–970 cm (381.8 in).
Measure from center of
coupler to middle of tires.
. Trailer Tongue Length:
50 cm (119.6 in) –220
cm (86.6 in). Measure from
center of coupler to trailer
front wall.
. Vehicle Hitch Height:
10 cm (3.9 in) –
100 cm (39.3 in). Measure
from ground to top of
coupler.
. Vehicle Hitch Length:
10 cm (3.9 in) –
100 cm;(39.3 in). Measure
from hitch receiver to center
of ball.
3. If trailer dimensions are out of range, this feature will be
unavailable. Select OK to
return.

Chevrolet Silverado Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13337620) - 2020 - CRC - 4/11/19
314 Driving and Operating
4. Ensure rear trailer camera isconnected.
5. Follow instructions to drive forward to complete calibration.
6. Return to the vehicle to complete the setup..
Status View
The Status view shows:
.Truck
. Connections
. Trailer
. Maintenance
. Cameras
Upon entry, the most recent items
will be shown. Select MORE to view
all options.
Truck
1. Transmission Fluid Temperature
2. Average Fuel Economy with Trailer Profile
Average Fuel Economy
Touch to view the average fuel
economy of the vehicle while the
Trailer Profile is active. Transmission Temperature
View the temperature of the
transmission fluid by looking at the
graphic. The graphic will indicate a
dangerous level if the temperature
is at 130 °C–150 °C (270 °F–300 °F).
Connections
1. Light Test Start Button
2. Trailer Electrical Diagnostics
Connections OK
If all of the trailer connections are
detected (Running Lights, Left Turn
Signal Light, Right Turn Signal