display CHEVROLET SILVERADO 2500HD 2021 Owner's Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
284 Driving and Operating
1. Drive the vehicle with the trailerattached on a level road surface
representative of the towing condition
and free of traffic at about 32–40 km/h
(20–25 mph) and fully apply the Manual
Trailer Brake Apply Lever.
Adjusting Trailer Gain at speeds lower
than 32–40 km/h (20–25 mph) may
result in an incorrect gain setting.
2. Adjust the Trailer Gain, using the Trailer Gain (+) or (−) adjustment buttons, to
just below the point of trailer wheel
lock-up, indicated by trailer wheel squeal
or tire smoke when a trailer wheel locks.
Trailer wheel lock-up may not occur if
towing a heavily loaded trailer. Adjust
the Trailer Gain to the highest allowable
setting for the towing condition.
3. Readjust Trailer Gain anytime vehicle loading, trailer loading, or road surface
conditions change or if trailer wheel
lock-up is noticed at any time while
towing.
Other ITBC-Related DIC Messages
TRAILER CONNECTED: This message will
briefly display when a trailer with electric
brakes is first connected to the vehicle. This
message will automatically turn off in about 10 seconds. This message can be
acknowledged before it automatically
turns off.
CHECK TRAILER WIRING: This message will
display if:
.The ITBC system first determines
connection to a trailer with electric brakes
and then the trailer harness becomes
disconnected from the vehicle.
If the disconnect occurs while the vehicle
is stationary, this message will
automatically turn off in about
30 seconds. This message will also turn
off if it is acknowledged or if the trailer
harness is reconnected.
If the disconnect occurs while the vehicle
is moving, this message will continue
until the ignition is turned off. This
message will also turn off if it is
acknowledged or if the trailer harness is
reconnected.
.There is an electrical fault in the wiring to
the trailer brakes. This message will
continue as long as there is an electrical
fault in the trailer wiring. This message
will also turn off if it is acknowledged.
To determine whether the electrical fault is
on the vehicle side or trailer side of the
trailer wiring harness connection:
1. Disconnect the trailer wiring harness from the vehicle.
2. Turn the ignition off.
3. Wait 10 seconds, then turn the ignition back to RUN.
4. If the CHECK TRAILER WIRING message reappears, the electrical fault is on the
vehicle side.
If the CHECK TRAILER WIRING message only
reappears when connecting the trailer wiring
harness to the vehicle, the electrical fault is
on the trailer side.
SERVICE TRAILER BRAKE SYSTEM: This
message will display when there is a
problem with the ITBC system. If this
message continues over multiple ignition
cycles, have the vehicle serviced.
If either the CHECK TRAILER WIRING or
SERVICE TRAILER BRAKE SYSTEM message
displays while driving, the ITBC system may
not be fully functional or may not function
at all. When traffic conditions allow,
carefully pull the vehicle over to the side of
the road and turn the ignition off. Check the
wiring connection to the trailer and turn the

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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286 Driving and Operating
aftermarket devices may have on vehicle
handling or trailer brake performance is not
known.
{Warning
Use of aftermarket electronic trailer sway
control devices could result in reduced
trailer brake performance, loss of trailer
brakes, or other malfunctions, and result
in a crash. You or others could be
seriously injured or killed. Before using
one of these devices:
.Ask the device or trailer manufacturer
if the device has been thoroughly
tested for compatibility with the
make, model, and year of your vehicle
and any optional equipment installed
on your vehicle.
.Before driving, check the trailer brakes
are working properly, if equipped.
Drive the vehicle with the trailer
attached on a level road surface that
is free of traffic at about 32-40 km/h
(20-25 mph) and fully apply the
manual trailer brake apply lever. Also,
check the trailer brake lamps and
other lamps are functioning correctly.(Continued)
Warning (Continued)
.If the trailer brakes are not operating
properly at any time, or if a DIC
message indicates problems with the
trailer connections or trailer brakes,
carefully pull the vehicle over to the
side of the road when traffic
conditions allow.
Trailer Tires
Special Trailer (ST) tires differ from vehicle
tires. Trailer tires are designed with stiff
sidewalls to help prevent sway and to
support heavy loads. These features can
make it difficult to determine if the trailer
tire pressures are low only based on a visual
inspection.
Always check all trailer tire pressures before
each trip when the tires are cool. Low trailer
tire pressure is a leading cause of trailer tire
blow-outs.
If the vehicle is equipped with a trailer tire
pressure monitoring system, see the trailer
tire pressure monitoring system description
and the trailering app. Trailer tires deteriorate over time. The trailer
tire sidewall will show the week and year
the tire was manufactured. Many trailer tire
manufacturers recommend replacing tires
more than six years old.
Overloading is another leading cause of
trailer tire blow-outs. Never load your trailer
with more weight than the tires are
designed to support. The load rating is
located on the trailer tire sidewall.
Always know the maximum speed rating for
the trailer tires before driving. This may be
significantly lower than the vehicle tire
speed rating. The speed rating may be on
the trailer tire sidewall. If the speed rating is
not shown, the default trailer tire speed
rating is 105 km/h (65 mph).
Trailering App
Trailer Lights App
If equipped, the Trailer Lights App is on the
Home Page of the infotainment display.
Touch Start to cycle the trailer lamps on and
off to determine if they are working. The
test follows this sequence:
1. The running lights turn on first and remain on throughout the sequence.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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2. The brake lights turn on for abouttwo seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The ignition is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.
.The hazard warning lights are activated.
Trailering App
If equipped, the Trailering App is on the
Home Page of the infotainment display. If equipped this feature allows profiles for
connected trailers to be created to view
status, to store and track trailer usage
information, and to set up towing assistance
features.
The Trailering App Preview will appear when
the Trailering App is opened for the first
time from the Home Page. Touch GET
STARTED in the Trailering App to go into
the app.
When a trailer is electrically connected and
a trailer profile has not been created, there
will be an option to create a profile, use a
guest profile, or select Accessory/No trailer.
After the pop-up is displayed three times,
Don’t Remind Me will display and touching
that will turn off the trailer detection
pop-up. To turn the Trailer Detection Alert
on, select ON in the Settings tab.
When a trailer is electrically connected and
after a Trailer Profile has been created, the
trailer detection pop-up will appear with a
list of all of the custom Trailer Profiles made
on the vehicle. To load an existing Trailer
Profile, select one of the Trailer Profiles
listed, or load the Guest Trailer Profile by
selecting GUEST TRAILER. Touching
Accessory/No trailer will select Accessory/No
trailer as the active Trailer Profile and willdismiss the pop- up. Shifting the vehicle
from P (Park) will select Guest Trailer as the
active Trailer Profile and will dismiss the
pop-up.
Create a Trailer Profile
1. Touch Create Profile on the trailer detection pop-up or touch + Add Trailer
Profile in the Trailering App.
2. Create a name for the trailer.
3. Select the trailer type.
4. Select Save Profile.
A pop-up will indicate the setup is complete.
Touch DONE to complete the process or
touch TRAILER FEATURE SETUP to set up the
Tow/Haul Mode reminder, Trailer Tire
Pressure Monitoring System, if equipped,
maintenance reminders, or towing
assistance, if equipped.
Import a Trailer Profile
A trailer profile saved to an OnStar account
can be imported to the vehicle. 1. Touch + Add Trailer Profile in the Trailering App
2. Touch Import Profile on the pop-up.
3. Select a trailer profile from the list.
4. Touch IMPORT.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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288 Driving and Operating
A pop-up will indicate the import was
successful. Touch OK to return to the trailer
list and select the trailer profile. The Tow/
Haul Mode reminder, Brake Gain Setting and
Trailer Tire Pressure sensor learning,
if equipped, do not import.
Trailer Feature Setup
Tow/Haul Mode Reminder
To turn the Tow/Haul Mode Reminder
setting on, touch Yes. To turn it off,
touch No.
Trailer Tire Pressure Setup
If the Trailer Tire Pressure Monitoring
System (TTPMS) is detected, touch the Tire
Pressure Monitoring icon to set up tire
pressure monitoring. Touch Yes to set up
the sensors or touch No to return to the
previous screen.
The trailer tire pressure sensors can transmit
up to 7 m (23 feet) from the hitch receiver of
the vehicle.
A trailer must be electrically connected to
the vehicle before starting the
sensor-to-vehicle learn process.After selecting Start from the Learn Sensors
screen, use the Tool Method or the Manual
Method (described below) to learn each tire
sensor, during which the current tire number
will be highlighted.
Each sensor has a minimum of two minutes
to learn, shown by a timer. After a sensor is
learned, a checkmark appears next to the
tire, the vehicle horn will sound, the
vehicle’s brake lamps will flash, and all
working trailer lamps will flash. It then
moves to the next sensor.
To cancel the process touch Stop.
The recommended tire pressure must be
entered for the trailer tires. This allows the
vehicle to alert when the tire pressure is
high or low.
TTPMS must learn the location of the
installed tire sensors to show correct air
pressure and temperature for each tire. To
set up, use one of the following options or
see a tire or trailer dealer for service. The
learning process must be repeated when the
trailer tires are rotated or replaced. See
“Editing a Trailer Profile”
later in this section
for tire pressure sensor relearn information. Tool Method: A TTPMS activation tool can
be purchased separately to learn the sensor
locations.
Manual Method: Without the tool, the air
pressure can be increased or decreased in
each tire for 10 seconds. Do not exceed the
maximum inflation pressure found on the
tire sidewalls. Make sure to re-adjust tire
pressure to the recommended level when
the process is complete.
Sensor Learning Steps
To complete the sensor-to-vehicle learn
process:
1. Touch Start on the Learn Sensors screen. The horn chirps twice and the Learning
Active screen appears on the
infotainment display.
2. Start with the driver side front trailer tire.
3. Activate the tool near the valve stem or adjust the air pressure of this tire until
the horn chirps and all working vehicle
and trailer lights flash.
The process stops without saving the
sensor locations if this step takes more
than two minutes.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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290 Driving and Operating
Trailer Side Blind Zone Alert Setup (if
equipped)
Trailer dimensions must be in range to
enable this feature.
.Trailer Length: 300 cm (118.1 in)–
1200 cm (472.4 in). Measure from center
of coupler to furthest rear point on the
trailer.
If trailer dimensions are out of range, this
feature will be unavailable.
Status View
The Status view shows:
.Vehicle
.Connections
.Tires
.Maintenance
.Cameras
Upon entry, the most recent items will be
shown. Select MORE to view all options.
Vehicle
1. Transmission Fluid Temperature
2. Average Fuel Economy with Trailer Profile
Transmission Temperature
View the temperature of the transmission
fluid by looking at the graphic. The graphic
will indicate a dangerous level if the
temperature is at 130 °C–150 °C (270 °F–
300 °F).
Average Fuel Economy
Touch to view the average fuel economy of
the vehicle while the Trailer Profile is active.
Connections
1. Light Test Start Button
2. Trailer Electrical Diagnostics
Connections: OK
If a trailer connection is detected, the view
will display OK.
Trailer Connections Status
When a trailer is connected, the Trailering
App System detects the trailer connection
using the Park and Stop/Turn Signal lighting
circuits and alerts the driver by requesting a
trailer profile setup through the Trailering
App System on the infotainment screen. The
Trailer Detection Alert setting must be
enabled for the alert to display when a

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trailer is connected. When a trailer is
connected and the ignition is off, the
Trailering App System will periodically pulse
the lighting circuits of the trailer to verify it
is still connected. The trailer lights may
periodically flash as a result of this trailer
connection detection. These flashes may be
more visible in dark ambient light
environments. The flashing or flickering
lights are a normal condition and the
Trailering App System has built-in
protections to prevent the battery from
draining. When Theft Alert is also enabled
the frequency and pattern of this flashing
will change.
Connection Problem
If any of the trailer connections are lost, a
message about the connection issue will
appear on the Driver Information Center
(DIC). The infotainment display will also
show the connection issue in the Connection
Status view.
If a trailer connection is not detected, the
Trailering App will not display the
Connection Status screen.Connection Trailer Lighting Faults Detected
The Trailering App System monitors for
electrical faults on the trailer lights.
A message about the lighting issue will
appear on the DIC. The infotainment display
will also show the lighting issue in the
Connection Status view. Repair your trailer
lights if needed. A trailer lighting issue is
not covered by your GM warranty.
Diagnose View
Touch Diagnose to see more information
about the connection problem.
This view will display the names of the
trailer connector pins, a graphic of the trailer
connector, and a graphic of the back of the
trailer.
Any connector pin that failed will be amber
color, and the location of the corresponding
connection will be highlighted on the
graphic of the back of the trailer.
The Running Lights connection may not
detect partial outages. Activate the light test
to check all trailer lamps. See
“Light Test”
following. Light Test
Touch Start Light Test to cycle the trailer
lights on and off to determine if they are
working. The test follows this sequence:
1. The running lights turn on first and remain on throughout the sequence.
2. The brake lights turn on for about two seconds.
3. The left turn signal light flashes three times.
4. The right turn signal light flashes three times.
5. The reverse lights turn on for about two seconds.
6. Steps 2–5 repeat for approximately one minute and 45 seconds, or until the
test deactivates.
Touch Stop to stop the test. The test will
automatically end after one minute and
45 seconds.
The sequence also deactivates when any of
the following occur:
.The ignition is turned off.
.The transmission is shifted out of P (Park).
.The brake pedal is pressed.
.The turn signal is activated.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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292 Driving and Operating
.The hazard warning lights are activated.
Tires
1. Trailer Tire Pressure/Temperature
Tire Pressure and Temperature
If the TTPMS sensor-to-vehicle learn process
was completed, the status view will display
the current tire pressure and temperature of
the trailer tires related to the active Trailer
Profile. If a tire’s pressure is low or high, the
color of the pressure value will be amber.
If a sensor malfunctions, the values are
dashed lines. If the screen displays“Service
Tire Pressure Monitoring System”, the
vehicle needs to be taken to a dealer for
service.
Maintenance
1. List of Maintenance Reminders
2. Add a New Maintenance Reminder
The Maintenance Status view displays
reminders. Touch a reminder to edit.
Touch + New Maintenance Reminder to go
to the Select New Reminder view.
The progress bar turns yellow when the
maintenance item reaches 90% complete.
The progress bar turns red when the
maintenance item reaches 100% complete.
Maintenance Notifications
.Touch Service Complete to reset the
maintenance reminder.
.Touch Remind Me Later to delay the
reminder.
.Touch X next to Upcoming Alerts (90%)
to dismiss the alert. It will not appear
again.
.Touch X next to Maintenance Due (100%)
to delay the alert to the next ignition
cycle.
Always follow all of the maintenance
instructions that came with your trailer.
Cameras
Guest Trailer Status View
Touch the Guest Trailer Profile for the status
views.

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The Guest Trailer Profile Status view shows:
.Vehicle
.Connections
.Cameras, if equipped
The Trailer Status view displays mileage
information. Touch to edit, and follow the
on-screen prompts. Mileage and fuel
economy will reset after the trailer
disconnects.
Accessory/No Trailer Status View
If the Accessory/No Trailer profile is active,
trailer status information is not available.
Checklist View
This view shows the recommended steps to
take before towing a trailer.
Touch the box next to each item if that step
has been completed.
Touch
pto access a detailed view of
each step. Within each detailed view, touch
Next and Previous to navigate between
steps.
Touch Clear All to clear the completed
statuses from all items in the current
checklist.
Custom Checklist Items
For each of the Trailer Profile checklists,
there is an option to create custom items to
view in the checklist. The custom item will
appear at the bottom of the checklist.
Guest Trailer and No Trailer Connected
If Guest Trailer Profile is active or if no
trailer is connected, the checklist will show
all of the checklists associated with Custom
Trailer Profiles in addition to default
checklists.
Trailers View
Touch the Trailers tab to view, activate,
create, edit, or delete Trailer Profiles.
If a trailer is connected, touch the Trailer
Profile name to activate a Trailer Profile.
There can be up to five Custom Trailer
Profiles on the vehicle.
The Custom Trailer Profiles and Guest Trailer
are in order of the most frequently used.
The Accessory/No Trailer profile is shown
below the Custom Trailer Profiles and Guest
Trailer Profile. All personalization features are based on the
settings for each driver in vehicle
personalization. The list of Trailer Profiles is
based on vehicle personalization settings.
Guest Trailer
If the Guest Trailer Profile is the active
Trailer Profile, trailer detection, connections
status, theft, and the Tow/Haul reminder
alerts can be sent. The system will not track
total mileage or fuel economy, but the
system will track trip mileage and fuel
economy if the Guest Trailer Profile is active.
The Trailer Tire Pressure Monitoring System
or maintenance reminders cannot be set up
for a Guest Trailer Profile. The Guest Trailer
Profile cannot be edited.
Touch
pto learn more about the Guest
Trailer option.
Accessory/No Trailer
If the Accessory/No Trailer Profile is active,
alerts will not be sent and the system will
not track mileage or fuel economy. The
Trailer Tire Pressure Monitoring System or
maintenance reminders cannot be set up for
the Accessory/No Trailer Profile. The
Accessory/No Trailer profile cannot be
edited.

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On the Learn Sensors screen. Touch Relearn
to overwrite the current sensors and begin
the relearning process. See“Trailer Tire
Pressure Setup” previously in this section.
On the Learn Sensors screen, touch Next to
go to the Edit Recommended Tire Pressure
screen.
On the Edit Recommended Tire Pressure
screen, touch a number on the keypad to
change the
Recommended Tire Pressure for the trailer’s
tires. This will change the number at which
the vehicle displays alerts related to trailer
tire pressure. Touch Done to return to the
Trailer Profile view.
Trailer Maintenance
Touch to view a list of maintenance
reminders for the Trailer Profile.
Touch a reminder to view, reset, delete,
or edit it.
Reset Reminder
Touch Maintenance Complete in the
reminder view to reset the reminder. On the
pop-up, touch Reset to reset the time and
mileage values for the reminder. Touch
Cancel to return to the previous view and
nothing will change. Edit Reminder
Touch to edit the mileage or time settings
for the reminder. Touch Save to save the
new settings to the Trailer Profile.
Delete Reminder
Touch to delete the maintenance reminder.
On the pop-up, touch Delete to delete the
reminder or touch Cancel to return to the
previous view and nothing will change.
New Maintenance Reminder
Touch + New Maintenance Reminder to set
up a new reminder. Suggested reminders
that were previously set will have
checkmarks next to them. Suggested
reminders that have not been set will have
empty boxes next to them. The maximum
number of reminders is 50.
Edit Mileage
Touch to edit the Trailer Profile’s mileage.
Touch Reset to reset trailer mileage to zero,
or enter a new value and touch Save.
Touching back will return to the Trailer
Profile view.
Effect on Maintenance Reminders
If the mileage is reset or changed, and
mileage has already accumulated, any
maintenance reminders that have been set
up will be adjusted accordingly.
Reset Average Fuel Economy
Touch to reset the average fuel economy for
the Trailer Profile. Touch Reset to change,
or touch Cancel to go back to the
previous view.
Delete/Remove Trailer
Touch to remove the Trailer Profile and all
of its settings.
On the pop-up, touch Remove to remove the
Trailer Profile from the vehicle. Touch Cancel
to dismiss the pop-up and return to the
previous view.
Remove will be displayed if there is a
connected OnStar plan active with the
vehicle. Removing a trailer profile will
remove the profile from the vehicle but the
profile will still be associated with the user
account. However, if there is not a
connected OnStar plan then the remove
button will read DELETE and the profile will
be deleted permanently.

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Settings View
Within the Trailering App, touch the Settings
tab to modify the following settings:
.Trailer Detection Alert
.Maintenance Alerts
.Theft Alert
.Tow/Haul Mode Reminder
.Trailer Length Indicator
Trailer Detection Alert
The Trailer Detection Alert setting will be on
by default. Turn it off to disable the Trailer
Detection pop-up from displaying when a
trailer is connected. The Guest Trailer Profile
will become the active Trailer Profile, unless
another Trailer Profile is selected manually
through the Trailering App. If this setting is
disabled while a Custom Trailer Profile is
active, that Trailer Profile will remain the
active profile until the trailer is
disconnected.
Maintenance Alerts
Touch Maintenance Alerts to view the
Maintenance Alerts settings page. These
alerts are based on the Trailer Profile, so the
settings for each Trailer Profile must beturned on or off. Touch a profile to view
more information or adjust the setting for
that profile.
The setting will be on by default for each
profile. All Maintenance Alerts for that active
Trailer Profile will be received.
Turn a setting off to not receive any of the
Maintenance Alerts when that Trailer Profile
is active.
Theft Alert
A theft alert can be set if a trailer is
connected and the alert is enabled. When
the trailer is disconnected and the vehicle is
off, an alarm will sound.
Touch Theft Alert in Settings to view the
Theft Alert settings page. These alerts are
based on the Trailer Profile, so the settings
for each Trailer Profile must be turned on or
off. Touch a profile to view more
information or adjust the setting for that
profile.
This setting will be off by default for each
Trailer Profile, including the Guest Trailer
Profile.
A smartphone will receive a notification that
the trailer related to the selected Trailer
Profile is disconnected from the vehicle,if the setting is on for the active Trailer
Profile, the vehicle has an OnStar or
connected service plan and the smartphone
number has been added to the account for
this notification.
If the setting is turned off for a given Trailer
Profile, the smartphone will not receive this
security notification even if the Trailer
Profile is active.
Tow/Haul Mode Reminder
This is a reminder to turn on the Tow/Haul
Mode when towing a trailer. See
Tow/Haul
Mode 0235.
Touch Tow/Haul Mode Reminder in Settings
to view the Tow/Haul Mode Reminder
settings page. These alerts are based on the
Trailer Profile, so the settings for each
Trailer Profile must be turned on or off.
Touch a profile to view more information or
to adjust the setting for that profile.
This setting will default to OFF for each
Trailer Profile, including the Guest Trailer
Profile.