service manual CHEVROLET SILVERADO 2500HD 2021 Service Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Infotainment System 163
2. Search for the destination using One-Box,Voice search, or the Quick Category
icons.
3. Choose search results Along Route, Nearby, or Near Destination.
4. Choose the desired waypoint and touch Add to Trip or replace the current
destination by touching New Destination.
Route options are not available for
waypoints.
Arriving at a Waypoint
When approaching a waypoint, the system
will display a Destination Arrival view. To
continue on to the next destination touch
the Drive to message on the infotainment
display.
If the vehicle passes the waypoint or gets
out of the current route, the system will
automatically reroute back to this waypoint.
At the same time, it will show a Drive to
icon along with the next waypoint address
so the current waypoint can be skipped and
guidance can resume to the next waypoint
or destination. Editing a Waypoint
When waypoints are added during active
guidance, the system allows a stop to be
deleted or the order to be changed. To edit
a waypoint:
1. Touch
A.
2. Touch Edit Destinations.
.Modify destination order by touching
and holding the arrow until it is
highlighted. Drag to move the
waypoint up or down the list.
.Delete a waypoint by touchingY.
A pop-up will appear to confirm
waypoint removal. Once the request
is confirmed, the system will remove
the address from the destinations list.
Touch
zon the top right corner so
the system can recalculate the route.
If there is only one address in the
destinations list, the system will
disable the move and delete
functions. The system will not allow
the final destination to be deleted.
Map Information
Road network attributes are contained in the
map database for map information.
Attributes include information such as street names, street addresses, and turn
restrictions. A detailed area includes all
major highways, service roads, and
residential roads. The detailed areas include
Places of Interest (POIs) such as restaurants,
airports, banks, hospitals, police stations, gas
stations, tourist attractions, and historical
monuments.
If the vehicle does not have an applicable
service plan, the map database may not
include data for newly constructed areas or
map database corrections that are
completed after production. The navigation
system provides full route guidance in the
detailed map areas.
Zoom Control
The zoom control display is shown on the
map view. A few ways to zoom in or
out are:
.Touch + or
–to zoom in or out on
the map.
.Double tap with one finger to zoom in or
single tap with two fingers to zoom out
on the map.
.Use the index finger and thumb to zoom
out by pinching and then zoom in by
spreading those two fingers on the map.

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Show POI Icons
To see the POI categories, touch Options,
then touch Show on Map. Up to eight
categories of icons can be selected.
Smart POI Icons on Map (If Equipped)
The smart POI icons such as fuel stations
and parking may appear based on time,
location, driver search behavior, driving
conditions, and vehicle conditions.
Touch a smart POI icon to open the
corresponding details:
.Left side: Name and address of the POI.
.Right side:E+ ETE (Estimated Time
Enroute.)
Smart Fuel Station Icons
Fuel station prices are shown if available for
nearby stations when the vehicle is low
on fuel. Smart Parking Icons
When reaching a densely populated
destination and the system determines that
parking may be limited, the system will
attempt to display nearby parking
destinations with pricing information,
if available.
Report an Issue Using POI Details (If
Equipped)
In the POI details page, a POI issue can be
reported if the data is not accurate or the
address is incorrect. Touch Report an Issue
near the bottom of the display to access the
issue selection page. Touch one of the
predefined issues on the selection page,
then touch Send. The system will send the
information for analysis.
Search
Touch Search on the infotainment display to
open the search display. It has a search field
entry box, quick category icon shortcuts,
recents icon, favorites icon, and keyboard.
Auto Complete
Enter a partial location in the field entry box
on the search display. Auto complete will
attempt to complete the destination based
on what is being entered. Touch the
suggested item to search.
Search While in Motion with No Front Seat
Passenger Present
The search display will not allow changes or
text input with the keyboard when the
vehicle is in motion. As a result, a display
showing three rows of the most commonly
used categories appears. Touching the search
box will activate speech recognition.
Search While in Motion with Front Seat
Passenger Present
If the system detects that the front seat
passenger is present with both driver and
passenger seat belts buckled, touching the
search icon will display an alert message
that allows the passenger to search for a
destination as if the vehicle were stopped.
Connected Navigation
Connected Navigation is a subscription
service that enables certain capabilities
within the navigation system, such as
Traffic, Smart Search/Routing, and Predictive

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168 Infotainment System
Navigation capabilities. The system will
show an alert when the subscription is
expiring and will ask to renew the plan.
OnStar System
With a connected plan, an OnStar Advisor
can download a destination to the vehicle or
into the built-in navigation system.
Touch OnStar Services on the Home Page to
access the OnStar menu. Touch Turn-by-Turn
Directions icon while on the Services tab of
the OnStar menu.Turn-by-Turn Navigation
If equipped, after touching the Turn-by-Turn
Directions icon, select destinations from
Recents or Favorites. Recents or Favorites
will be empty if this is the first use. To find
new locations, touch OnStar Advisor, Home
Directions, Place Voice Search, or Address
Voice Search.
Lane Guidance
When available, the system will show the
best lane(s) to be in for the next maneuver.
Cancel a Route
If a route is in progress using either the
vehicle navigation system or the
Turn-by-Turn route, and a new route is
requested, the current route in progress will
be canceled.
Global Positioning System (GPS)
If equipped, the position of the vehicle is
determined by using satellite signals, various
vehicle signals, and map data.
At times, other interference such as the
satellite condition, road configuration,
condition of the vehicle, and/or other
circumstances can affect the navigation
system's ability to determine the accurate
position of the vehicle.
The GPS shows the current position of the
vehicle using signals sent by GPS satellites.
When the vehicle is not receiving signals
from the satellites, a symbol appears in the
status bar.
This system might not be available or
interference can occur if any of the
following are true:

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.Signals are obstructed by tall buildings,
trees, large trucks, or a tunnel.
.Satellites are being repaired or improved.
For more information if the GPS is not
functioning properly, see Problems with
Route Guidance 0169 and
If the System Needs Service 0170.
Vehicle Positioning
At times, the position of the vehicle on the
map could be inaccurate due to one or more
of the following reasons:
.The road system has changed.
.The vehicle is driving on slippery road
surfaces such as sand, gravel, or snow.
.The vehicle is traveling on winding roads
or long, straight roads.
.The vehicle is approaching a tall building
or a large vehicle.
.The surface streets run parallel to a
freeway.
.The vehicle has been transferred by a
vehicle carrier or a ferry.
.The current position calibration is set
incorrectly.
.The vehicle is traveling at high speed.
.The vehicle changes directions more than
once, or the vehicle is turning on a turn
table in a parking lot.
.The vehicle is entering and/or exiting a
parking lot, garage, or a lot with a roof.
.The GPS signal is not received.
.A roof carrier is installed on the vehicle.
.Tire chains are installed on the vehicle.
.The tires are replaced or worn.
.The tire pressure for the tires is incorrect.
.This is the first navigation use after the
map data is updated.
.The 12-volt battery has been disconnected
for several days.
.The vehicle is driving in heavy traffic
where driving is at low speeds, and the
vehicle is stopped and started repeatedly.
Problems with Route Guidance
Inappropriate route guidance can occur
under one or more of the following
conditions:
.The turn was not made on the road
indicated.
.Route guidance might not be available
when using automatic rerouting for the
next right or left turn.
.The route might not be changed when
using automatic rerouting.
.There is no route guidance when turning
at an intersection.
.Plural names of places might be
announced occasionally.
.It could take a long time to operate
automatic rerouting during high-speed
driving.
.Automatic rerouting might display a route
returning to the set waypoint if heading
for a destination without passing through
a set waypoint.
.The route prohibits the entry of a vehicle
due to a regulation by time or season or
any other regulation which may be given.
.Some routes might not be searched.
.The route to the destination might not be
shown if there are new roads, if roads
have recently changed, or if certain roads
are not listed in the map data. See Maps
0 161.
To recalibrate the vehicle's position on the
map, park with the vehicle running for two
to five minutes, until the vehicle position
updates. Make sure the vehicle is parked in

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170 Infotainment System
a location that is safe and has a clear view
of the sky and away from large
obstructions.
If the System Needs Service
If the navigation system needs service, see
your dealer.
Map Data Updates
The map data in the vehicle is the most
up-to-date information available when the
vehicle was produced. The map data is
updated periodically, provided that the map
information has changed and the vehicle has
a relevant service plan.
See www.gmnavdisc.com for details on
ordering, purchasing, and installing a new or
replacement SD card. Features are subject to
change. For more information on this
feature, see my.chevrolet.com/learn.
If the vehicle is equipped with Connected
Navigation, which is a subscription service
that enables certain features of the
navigation system, such as Traffic, Smart
Search/Routing, and Predictive Navigation,
then the system will download the latest
map data from the cloud.
Database Coverage Explanations
Coverage areas vary with respect to the
level of map detail available for any given
area. Some areas feature greater levels of
detail than others. If this happens, it does
not mean there is a problem with the
system. As the map data is updated, more
detail can become available for areas that
previously had limited detail. SeeMap Data
Updates 0170.
Voice Recognition
If equipped, voice recognition allows for
hands-free operation within the navigation,
audio, phone, and weather applications. This
feature can be started by pressing
gon the
steering wheel or touching
gon the
infotainment display.
However, not all features within these areas
are supported by voice commands.
Generally, only complex tasks that require
multiple manual interactions to complete
are supported by voice commands.
For example, tasks that take more than one
or two touches, such as a song or artist to
play from a media device, would be
supported by voice commands. Other tasks, like adjusting the volume or seeking up or
down, are audio features that are easily
performed by touching one or two options,
and are not supported by voice commands.
In general there are flexible ways to speak
commands for completing the tasks.
If your language supports it, try stating a
one-shot command, such as
“Directions to
address province>.” Do not include the ZIP code
while stating the address during the
command. Another example of a one-shot
Destination Entry command is, “Directions to
Place of Interest at .” If these
commands do not work, try saying, “Take
me to Place of Interest” or“Find address”
and the system will walk you through by
asking additional questions.
Hybrid Speech Recognition
If equipped, this feature helps distinguish
words by using Internet-based information
along with the system’s voice recognition
database. This allows you to speak more
naturally when using voice recognition.

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Infotainment System 179
2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the numbers:1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch
#on the infotainment display to
start dialing the number.
Searching Contacts Using the Keypad
To search for contacts using the keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names using the
digits on the keypad to search.
Results will show on the right side of the
display. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
There are two ways to accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
There are two ways to decline a call:
.Pression the steering wheel controls.
.Touch Ignore on the infotainment display.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
Accepting a Call
Press
gto answer, then touch Switch on
the infotainment display.
Declining a Call
Press
ito decline, then touch Ignore on
the infotainment display
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display Call View. While in
Call View, touch the call information of the
call on hold to change calls.
Three-Way Calling
Three-way calling must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call:
1. In the Call View, touch Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad.
3. When the second call is active, touch the merge icon to conference the three-way
call together.
Ending a Call
.Pression the steering wheel controls.
.Touch#on the infotainment display,
next to a call, to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system. Use the
Keypad to enter the number.

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Apple CarPlay and Android Auto
If equipped, Android Auto and/or Apple
CarPlay capability may be available through
a compatible smartphone. If available, the
Android Auto and Apple CarPlay icons will
change from gray to color on the Home
Page of the infotainment display.
To use Android Auto and/or Apple CarPlay:
For Wired Phone Projection1. Download the Android Auto app to your smartphone from the Google Play store.
There is no app required for Apple
CarPlay.
2. Connect your Android phone or Apple iPhone by using the factory-provided
phone USB cable and plugging into a
USB data port. For best performance, it is
highly recommended to use the device’s
factory-provided USB cable, which should
be replaced after significant wear to
maintain connection quality. Aftermarket
or third-party cables may not work.
3. When the phone is first connected to activate Apple CarPlay or Android Auto,
accept the terms and conditions on both
the infotainment system and the phone.
4. Follow the instructions on the phone. The Android Auto and Apple CarPlay icons
on the Home Page will illuminate depending
on the smartphone. Android Auto and/or
Apple CarPlay may automatically launch
upon USB connection. If not, touch the
Android Auto or Apple CarPlay icon on the
Home Page to launch.
Press
{on the center stack to return to the
Home Page.
For Wireless Phone Projection
Verify your phone is wireless compatible by
visiting the Google Android Auto or Apple
CarPlay support page.
1. Download the Android Auto app to your smartphone from the Google Play store.
There is no app required for Apple
CarPlay.
2. For first time connection, there are two ways to set up wireless projection:
.Connect your Android phone or Apple
iPhone by using the factory-provided
phone USB cable and plugging into a
USB data port. For best performance,
it is highly recommended to use the
device’s factory-provided USB cable,
which should be replaced after significant wear to maintain
connection quality. Aftermarket or
third-party cables may not work.
.Connecting the phone over Bluetooth.
See
Bluetooth (Overview) 0175 or
Bluetooth (Pairing and Using a Phone)
0 176.
3. Make sure wireless is turned on the phone for wireless projection to work.
4. When the phone is first connected to activate Apple CarPlay or Android Auto,
agree to the terms and conditions on
both the infotainment system and the
phone.
5. Follow the instructions on the phone.
The Android Auto and Apple CarPlay icons
on the Home Page will illuminate depending
on the smartphone. Android Auto and/or
Apple CarPlay may automatically launch
upon wireless connection. If not, touch the
Android Auto or Apple CarPlay icon on the
Home Page to launch.
Wireless Carplay and/or Wireless Android
Auto may experience occasional service
disruption due to outside Wi-Fi interference.
To disconnect the phones wireless
projection: 1. Select Settings from the Home Page.

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.Set Time: Touch to manually set the time
using the controls on the infotainment
display.
.Set Date: Touch to manually set the date
using the controls on the infotainment
display.
.Automatic Time Zone (If Equipped): Touch
Off or On to disable or enable automatic
update of the time zone based on vehicle
location. When this feature is on, the
time zone cannot be manually set.
.Select Time Zone: Touch to manually set
the time zone. Touch a time zone from
the list.
.Use 24-hour Format: Touch to specify the
clock format shown.
Touch Off or On to disable or enable.
Language
This will set the display language used on
the infotainment display. It may also use
the selected language for voice recognition
and audio feedback. Touch Language and
touch the appropriate language. Phones
Touch to connect to a different cell phone or
mobile device source, disconnect a cell
phone or media device, or delete a cell
phone or media device.
Wi-Fi Networks
This will show connected and available Wi-Fi
networks.
If a 4G LTE data package is not active on the
vehicle, the infotainment system can be
connected to an external protected Wi-Fi
network, such as a mobile device or home
hotspot, to utilize connected services.
Wi-Fi Hotspot
Touch and the following may display:
.Wi-Fi Services: This allows devices to use
the vehicle hotspot.
Touch the controls on the infotainment
display to disable or enable.
.Wi-Fi Name: Touch to change the vehicle
Wi-Fi name.
.Wi-Fi Password: Touch to change the
vehicle Wi-Fi password.
.Connected Devices: Touch to show
connected devices.
.Share Hotspot Data: Touch On to allow
devices to use the vehicle hotspot and its
data, or touch Off to allow devices to
only use the vehicle hotspot but not
its data.
Privacy
Touch and the following may display:
.Location Services: This setting enables or
disables sharing of vehicle location
outside the vehicle. Emergency services
will not be affected when Off is selected.
.Data Services: If equipped, this setting
determines if data sharing can be used by
features including Wi-Fi, Hotspot, and
applications. Touch Off to disable data
services. Emergency services and phone
calls, such as calls with OnStar Advisors or
others, will not be affected when Off is
selected.
.Voice Recognition Sharing: This setting
determines if voice commands can be
shared with a cloud-based voice
recognition system. Touch Off to prevent
the sharing and possible recording of your
voice commands with this system. This
may limit the system’s ability to
understand your voice commands and
may disable some features.

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Infotainment System 191
If you decide to continue service after your
trial, your selected subscription plan will
automatically renew thereafter. You will be
charged at then-current rates. Fees and taxes
apply. Please see the SiriusXM Customer
Agreement at siriusxm.com for complete
terms and how to cancel, which includes
calling SiriusXM at 1-866-635-2349. All fees
and programming are subject to change.
Fees and Taxes: Subscription fee, taxes, one
time activation fee, and other fees may
apply. Subscription fee is consumer only. All
fees and programming subject to change.
Subscriptions subject to Customer
Agreement available at www.siriusxm.com.
SiriusXM service is only available in the
48 contiguous United States and Canada.
In Canada: Some deterioration of service
may occur in extreme northern latitudes.
This is beyond the control of SiriusXM
Satellite Radio.Explicit Language Notice: Channels with
frequent explicit language are indicated with
an
“XL” preceding the channel name.
Channel blocking is available for SiriusXM
Satellite Radio receivers by notifying
SiriusXM:.USA Customers —See www.siriusxm.com
or call 1-888-601–6296.
.Canada Customers —See
www.siriusxm.ca or call 1-877-438-9677.
It is prohibited to copy, decompile,
disassemble, reverse engineer, hack,
manipulate, or otherwise make available any
technology or software incorporated in
receivers compatible with the SiriusXM
Satellite Radio System or that support the
SiriusXM website, the Online Service or any
of its content. Furthermore, the AMBER voice
compression software included in this
product is protected by intellectual property
rights including patent rights, copyrights,
and trade secrets of Digital Voice
Systems, Inc.
General Requirements: 1. A License Agreement from SiriusXM is required for any product that
incorporates SiriusXM Technology and/or
for use of any of the SiriusXM marks to be manufactured, distributed,
or marketed in the SiriusXM
Service Area.
2. For products to be distributed, marketed, and/or sold in Canada, a separate
agreement is required with Canadian
Satellite Radio Inc. (operating as SiriusXM
Canada).
TouchSense Technology and TouchSense
System 1000 Series Licensed from
Immersion Corporation. TouchSense System
1000 protected under one or more of the
U.S. Patents at the following address
www.immersion.com/patent-marking.html
and other patents pending.
Bose
Bose AudioPilot and Bose Centerpoint
surround are registered trademarks of Bose
Corporation in the U.S. and other countries.

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HD Radio Technology
HD Radio Technology manufactured under
license from iBiquity Digital Corporation. U.S.
and Foreign patents. HD Radio and the HD,
HD Radio, and“Arc”logos are proprietary
trademarks of iBiquity Digital Corp.
Bluetooth
The Bluetooth word mark and logos are
owned by the Bluetooth SIG, Inc. and any
use of such marks by General Motors is
under license. Other trademarks and trade
names are those of their respective owners.
Java
Java is a registered trademark of Oracle
and/or its affiliates.
Schedule I: Gracenote EULA
Music recognition technology and related
data are provided by Gracenote. Gracenote
is the industry standard in music recognition
technology and related content delivery. For
more information see www.gracenote.com.
Music-related data from Gracenote, Inc.,
copyright © 2000 to present Gracenote.
Gracenote Software, copyright © 2000 to
present Gracenote. One or more patents
owned by Gracenote may apply to this
product and service. See the Gracenote
website for a non-exhaustive list of
applicable Gracenote patents. Gracenote,
CDDB, MusicID, MediaVOCS, the Gracenote
logo and logotype, and the "Powered by
Gracenote" logo are either registered
trademarks or trademarks of Gracenote in
the United States and/or other countries. Gracenote Terms of Use
This application or device contains software
from Gracenote, Inc. of Emeryville, California
("Gracenote"). The software from Gracenote
(the "Gracenote Software") enables this
application to do disc or file identification
and obtain music-related information,
including name, artist, track, and title
information ("Gracenote Data") from online
servers or embedded databases (collectively,
"Gracenote Servers") and to perform other
functions. You may use Gracenote Data only
by means of the intended End-User
functions of this application or device.
This application or device may contain
content belonging to Gracenote’s providers.
If so, all of the restrictions set forth herein
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apply to such content and such content
providers shall be entitled to all of the
benefits and protections set forth herein
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You agree that you will use Gracenote Data,
the Gracenote Software, and Gracenote
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