phone CHEVROLET SILVERADO 2500HD 2021 Owner's Manual

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
98 Instruments and Controls
If the ignition is turned off while the wipers
are performing wipes due to windshield
washing, the wipers continue to run until
they reach the base of the windshield.
Compass
The vehicle may have a compass display on
the Driver Information Center (DIC). The
compass receives its heading and other
information from the Global Positioning
System (GPS) antenna, Electronic Stability
Control (ESC), and vehicle speed information.
The compass system is designed to operate
for a certain number of miles or degrees of
turn before needing a signal from the GPS
satellites. When the compass display shows
CAL, drive the vehicle for a short distance in
an open area where it can receive a GPS
signal. The compass system will
automatically determine when a GPS signal
is restored and provide a heading again.
Clock
Set the time and date using the
infotainment system. See "Time / Date"
underSettings 0181.
Power Outlets
Accessory power outlets can be used to plug
in electrical equipment, such as a cell phone
or MP3 player.
Rear of Front Center Console
The vehicle has one accessory power outlet
under the climate control system and one
accessory power outlet on the rear of the
center console, if equipped, or on the rear of
the bench seat, if equipped.
Lift the cover to access and replace when
not in use.
{Warning
Power is always supplied to the outlets.
Do not leave electrical equipment
plugged in when the vehicle is not in use
because the vehicle could catch fire and
cause injury or death.
Caution
Leaving electrical equipment plugged in
for an extended period of time while the
vehicle is off will drain the battery.
Always unplug electrical equipment when
not in use and do not plug in equipment
that exceeds the maximum 15 amp
rating.
Certain power accessory plugs may not be
compatible with the accessory power outlet
and could overload vehicle or adapter fuses.
If a problem is experienced, see your dealer.
When adding electrical equipment, be sure
to follow the proper installation instructions
included with the equipment. See Add-On
Electrical Equipment 0297.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Instruments and Controls 99
Caution
Hanging heavy equipment from the
power outlet can cause damage not
covered by the vehicle warranty. The
power outlets are designed for accessory
power plugs only, such as cell phone
charge cords.
Power Outlet 110/120-Volt Alternating
Current
If equipped, the vehicle has two alternating
current power outlets.
In Cab Power Outlet and DC/AC Switch
Truck Bed Power Outlet
When the ignition is on, power is supplied
to the outlets after the DC/AC switch is
pressed. A green indicator light on the DC/
AC switch indicates when the DC/AC
operation is active. One power outlet can be
used with electrical equipment that uses a
maximum of 400 watts. If both outlets are
being used, 400 watts will be shared
between the outlets. Ensure that all
connected devices do not exceed 400 watts.
The power outlet can be turned off by
pressing the DC/AC switch. The power outlet
can be turned back on after 10 seconds,
during which the indicator light on the
switch will flash. An indicator light on the outlet illuminates
when power is provided to the outlet and
no system fault is detected. The outlets will
not operate when the ignition is off, the
DC/AC switch is not pressed, or the plug is
not fully seated into the outlet.
If equipment is connected using more than
400 watts or a system fault is detected, a
protection circuit shuts off the power supply
and the indicator light turns off.
Do not use a power outlet with a missing or
damaged cover.
The power outlet is not designed for the
following, and may not work properly if
they are plugged in:
.Equipment with high initial peak wattage,
such as compressor-driven refrigerators
and electric power tools
.Other equipment requiring an extremely
stable power supply, such as
microcomputer-controlled electric blankets
and touch sensor lamps
.Medical equipment
Wireless Charging
The vehicle may have wireless charging on
the center console in front of the
cupholders. The system operates at 145 kHz

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
100 Instruments and Controls
and wirelessly charges one Qi compatible
smartphone. The power output of the
system is capable of charging at a rate up
to 3 amp (19.5 W) as requested by the
compatible smartphone. SeeRadio
Frequency Statement 0409.
{Warning
Wireless charging can affect the
operation of an implanted pacemaker or
other medical devices. If you have one, it
is recommended to consult with your
doctor before using the wireless charging
system.
The vehicle must be on, in ACC/ACCESSORY,
or Retained Accessory Power (RAP) must be
active. The wireless charging feature may
not correctly indicate charging when the
vehicle is in RAP, or during Bluetooth phone
calls. See Retained Accessory Power (RAP)
0 229.
The operating temperature is −20 °C (−4 °F)
to 60 °C (140 °F) for the charging system
and 0 °C (32 °F) to 35 °C (95 °F) for the
smartphone.
{Warning
Remove all objects from the charging pad
before charging your compatible
smartphone. Objects, such as coins, keys,
rings, paper clips, or cards, between the
smartphone and charging pad will
become very hot. On the rare occasion
that the charging system does not detect
an object, and the object gets wedged
between the smartphone and charger,
remove the smartphone and allow the
object to cool before removing it from
the charging pad, to prevent burns.
To charge a compatible smartphone:
1. Remove all objects from the charging pad. The system may not charge if there
are any objects between the smartphone
and charging pad.
2. Place the smartphone face up on the
@
symbol on the charging pad.
To maximize the charge rate, ensure the
smartphone is fully seated and centered
in the holder with nothing under it.
A thick smartphone case may prevent
the wireless charger from working,
or may reduce the charging performance.
See your dealer for additional
information.
3. A green
}will appear on theVon
the infotainment display. This indicates
that the smartphone is properly
positioned and charging. If a smartphone
is placed on the charging pad and
}
does not display, remove the
smartphone from the pad, turn it
180 degrees, and wait three seconds
before placing/aligning the smartphone
on the pad again.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Instruments and Controls 101
4. If}turns yellow, ensure that the
charging pad is clear of any objects and
that the smartphone is capable of
wireless charging before re-positioning it.
If
}does not illuminate, the
smartphone may need to re-positioned.
The smartphone may become warm
during charging. This is normal. In
warmer temperatures, the speed of
charging may be reduced.
Software Acknowledgements
Certain Wireless Charging Module product
from LG Electronics, Inc. ("LGE") contains the
open source software detailed below. Refer
to the indicated open source licenses (as are
included following this notice) for the terms
and conditions of their use.
OSS Notice Information
To obtain the source code that is
contained in this product, please visit
http://opensource.lge.com. In addition to
the source code, all referred license terms,
warranty disclaimers and copyright notices
are available for download. LG Electronics
will also provide open source code to you on CD-ROM for a charge covering the cost of
performing such distribution (such as the
cost of media, shipping, and handling) upon
email request to [email protected]. This
offer is valid for three (3) years from the
date on which you purchased the product.
Freescale-WCT library
Copyright (c) 2012-2014 Freescale
Semiconductor, Inc.. All rights reserved.
1. Redistributions of source code must retain the above copyright notice, this
list of conditions and the following
disclaimer.
2. Redistributions in binary form must reproduce the above copyright notice,
this list of conditions and the following
disclaimer in the documentation and/or
other materials provided with the
distribution.
3. Neither the name of the copyright holder nor the names of its contributors may be
used to endorse or promote products
derived from this software without
specific prior written permission. THIS SOFTWARE IS PROVIDED BY THE
COPYRIGHT HOLDERS AND CONTRIBUTORS
"AS IS" AND ANY EXPRESS OR IMPLIED
WARRANTIES, INCLUDING, BUT NOT LIMITED
TO, THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE DISCLAIMED. IN
NO EVENT SHALL THE COPYRIGHT HOLDER
OR CONTRIBUTORS BE LIABLE FOR ANY
DIRECT, INDIRECT, INCIDENTAL, SPECIAL,
EXEMPLARY, OR CONSEQUENTIAL DAMAGES
(INCLUDING, BUT NOT LIMITED TO,
PROCUREMENT OF SUBSTITUTE GOODS OR
SERVICES; LOSS OF USE, DATA, OR PROFITS;
OR BUSINESS INTERRUPTION) HOWEVER
CAUSED AND ON ANY THEORY OF LIABILITY,
WHETHER IN CONTRACT, STRICT LIABILITY, OR
TORT (INCLUDING NEGLIGENCE OR
OTHERWISE) ARISING IN ANY WAY OUT OF
THE USE OF THIS SOFTWARE, EVEN IF
ADVISED OF THE POSSIBILITY OF SUCH
DAMAGE.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Instruments and Controls 105
.Navigation
.Phone
.Options
Home
Information displayed here can be
customized from the Options menu.
Speedometer : Displays how fast the vehicle
is moving in either kilometers per hour
(km/h) or miles per hour (mph).
Speed Sign : Shows sign information, which
comes from a roadway database in the
onboard navigation, if equipped.
Time : Displays the current time.
Fuel Range : Displays the approximate
distance the vehicle can be driven without
refueling. The fuel range estimate is based
on an average of the vehicle’s fuel economy
over recent driving history and the amount
of fuel remaining in the fuel tank. Fuel
range cannot be reset.
Audio
In the Audio menu, use the thumbwheel to
scroll through options, browse for music,
select from favorites, or change the audio
source. In the main view, scroll to change
the station or go to the next or previous
track. Navigation
In the Navigation menu, if there is no active
route, a compass will be displayed. If there
is an active route, press the thumbwheel to
cancel or resume route guidance, mute or
unmute voice guidance, or access Recents or
Favorites.
Phone
In the Phone menu, if there is no active
phone call, view recent calls, scroll through
contacts, select from the favorites, or change
the phone source. If there is an active call,
mute the phone or switch to handset
operation.
Options
Use the thumbwheel to scroll through items
in the Options menu.
Head-up Display (HUD) :
If equipped, this
feature allows for adjusting the angle of the
HUD image and changing or turning off the
Speed Limit Sign.
HUD Rotation: Press the thumbwheel while
Adjust Rotation is highlighted to enter
Adjust Mode. Scroll to adjust the angle of
the HUD display. Press the thumbwheel to
confirm and save the setting. This feature
may only be available in P (Park). Speed Limit Style: Press the thumbwheel
while Speed Limit Style is highlighted to
change the speed sign style or to turn it off.
Units :
Press the thumbwheel while Units is
displayed to enter the Units menu. Choose
US or metric units by pressing the
thumbwheel while the desired item is
highlighted. A selected mark will be
displayed next to the selected item.
Info Page Options : Press the thumbwheel
while Info Page Options is displayed to
enter and select the items to be displayed
in the Info app. A selected mark will be
displayed next to the selected item.
Home : Press the thumbwheel to select the
available elements to display. Not all
elements will be available on all vehicles:
Speedometer, Speed Sign, Time, and Fuel
Range.
Display (Uplevel) : Press the thumbwheel to
enter the Display menu. Select to turn on or
off the compass or speed sign.
Speed Warning : The Speed Warning display
allows the driver to set a speed that they
do not want to exceed. To set the Speed
Warning, press the thumbwheel when Speed
Warning is displayed, or press the
thumbwheel on the main view to set the

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Instruments and Controls 123
Driver Assistance :If equipped, shows
information for Lane Departure Warning
(LDW) and Forward Collision Alert (FCA).
Info Page Options : Scroll to choose which
info pages appear on the DIC. Press the
thumbwheel to select or deselect.
Blank Page : Shows no information.
Head-Up Display (HUD)
{Warning
If the HUD image is too bright or too
high in your field of view, it may take
you more time to see things you need to
see when it is dark outside. Be sure to
keep the HUD image dim and placed low
in your field of view.
If equipped with HUD, some information
about the operation of the vehicle is
projected onto the windshield. The image is
projected through the HUD lens on top of
the instrument panel. The information
appears as an image focused out toward the
front of the vehicle.
Caution
If you try to use the HUD image as a
parking aid, you may misjudge the
distance and damage your vehicle. Do not
use the HUD image as a parking aid.
The HUD information can be displayed in
various languages. The speedometer reading
and other numerical values can be displayed
in either English or metric units.
The language selection is changed through
the radio, and the units of measurement is
changed through the instrument cluster. See
Settings 0181 and “Options” under
Instrument Cluster 0102.
HUD Display on the Windshield Depending on how the vehicle is equipped,
the HUD may display some of the following
vehicle information and vehicle messages or
alerts:
.Speed
.Audio
.Phone
.Navigation
.Driver Assistance Features
.Vehicle Messages
Some vehicle messages or alerts displayed in
the HUD may be cleared by using the
steering wheel controls.
The HUD control is to the left of the
steering wheel.
To adjust the HUD image: 1. Adjust the driver seat.
2. Start the engine.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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Instruments and Controls 131
3. Re-enter the four-digit code.
Touch Lock or Unlock to lock or unlock the
system. Touch Back to go back to the
previous menu.
Universal Remote System
See Radio Frequency Statement 0409.
Universal Remote System
Programming
If equipped, these buttons are in the
overhead console.
This system can replace up to three remote
control transmitters used to activate devices
such as garage door openers, security systems, and home automation devices.
These instructions refer to a garage door
opener, but can be used for other devices.
Do not use the Universal Remote system
with any garage door opener that does not
have the stop and reverse feature. This
includes any garage door opener model
manufactured before April 1, 1982.
Read the instructions completely before
programming the Universal Remote system.
It may help to have another person assist
with the programming process.
Keep the original hand-held transmitter for
use in other vehicles as well as for future
programming. Erase the programming when
vehicle ownership is terminated. See
“Erasing Universal Remote System Buttons”
later in this section.
To program a garage door opener, park
outside directly in line with and facing the
garage door opener receiver. Clear all people
and objects near the garage door.
Make sure the hand-held transmitter has a
new battery for quick and accurate
transmission of the radio-frequency signal.
Programming the Universal Remote
System
For questions or programming help, see
www.homelink.com/gm or call
1-800-355-3515. For calls placed outside the
U.S., Canada, or Puerto Rico, international
rates will apply and may differ based on
landline or mobile phone.
Programming involves time-sensitive actions,
and may time out causing the procedure to
be repeated.
To program up to three devices:
1. Hold the end of the hand-held transmitter about 3 to 8 cm (1 to 3 in)
away from the Universal Remote system
buttons with the indicator light in view.
The hand-held transmitter was supplied
by the manufacturer of the garage door
opener receiver.
2. Press and release one of the three Universal Remote system buttons to be
programmed. Press and hold the
hand-held transmitter button. Do not
release the hand-held transmitter button
until the indicator light changes from a
slow to a rapid flash or continuous light.
Then release the hand-held transmitter
button.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
132 Instruments and Controls
Some garage door openers may require
substitution of Step 2 with the procedure
under“Radio Signals for Some Gate
Operators” later in this section.
3. Press and hold the newly programmed Universal Remote system button for
five seconds while watching the indicator
light and garage door activation.
.If the indicator light stays on
continuously or the garage door
moves when the button is pressed,
then programming is complete. There
is no need to complete Steps 4–6.
.If the indicator light does not come
on or the garage door does not
move, a second button press may be
required. For a second time, press
and hold the newly programmed
button for five seconds. If the
indicator light is continuously lit,
or the garage door moves,
programming is complete.
.If the indicator light flashes rapidly
and the garage door does not move,
continue with programming
Steps 4–6.
Learn or Smart Button
4. After completing Steps 1–3, locate the Learn or Smart button inside the garage
on the garage door opener receiver. The
name and color of the button may vary
by manufacturer.
5. Press and release the Learn or Smart button. Step 6 must be completed within
30 seconds of pressing this button.
6. Return to the vehicle and firmly press and hold the trained Universal Remote
system button for two seconds and
release. Repeat the “press/hold/release”
sequence up to three times to complete
the training process.
The Universal Remote system should now
activate the garage door.
Repeat the process for programming the
two remaining buttons.
Radio Signals for Some Gate Operators
For questions or programming help, see
www.homelink.com/gm or call
1-800-355-3515. For calls placed outside the
U.S., Canada, or Puerto Rico, international
rates will apply and may differ based on
landline or mobile phone.
Some radio–frequency laws and gate
operators require transmitter signals to time
out or quit after several seconds of
transmission. This may not be long enough
for the Universal Remote system to pick up
the signal during programming.
If the programming did not work, replace
Step 2 under “Programming the Universal
Remote System” with the following:
Press and hold the Universal Remote system
button while pressing and releasing the
hand-held transmitter button every
two seconds until the signal has been
successfully accepted by the Universal
Remote system. The Universal Remote
system indicator light will flash slowly at
first and then change to a rapid flash or
continuous solid-light. Proceed with Step 3
under “Programming the Universal Remote
System” to complete.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
S./Canada/Mexico-14632154) - 2021 - CRC - 11/20/20
Infotainment System 143
Infotainment System
Introduction
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Steering Wheel Controls . . . . . . . . . . . . . . . 146
Using the System . . . . . . . . . . . . . . . . . . . . . . 147
Software Updates . . . . . . . . . . . . . . . . . . . . . 150
Radio
AM-FM Radio . . . . . . . . . . . . . . . . . . . . . . . . . . 150
HD Radio Technology . . . . . . . . . . . . . . . . . . 151
Radio Data System (RDS) . . . . . . . . . . . . . . 152
Satellite Radio . . . . . . . . . . . . . . . . . . . . . . . . . 152
Radio Reception . . . . . . . . . . . . . . . . . . . . . . . . 153
Fixed Mast Antenna . . . . . . . . . . . . . . . . . . . 153
Multi-Band Antenna . . . . . . . . . . . . . . . . . . . 153
Audio Players
Avoiding Untrusted Media Devices . . . . . 153
USB Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Auxiliary Jack . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Bluetooth Audio . . . . . . . . . . . . . . . . . . . . . . . 157
OnStar System
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . . 157
Navigation
Using the Navigation System . . . . . . . . . . 158
Maps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161
Navigation Symbols . . . . . . . . . . . . . . . . . . . . 161Destination . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
OnStar System . . . . . . . . . . . . . . . . . . . . . . . . 168
Global Positioning System (GPS) . . . . . . . 168
Vehicle Positioning . . . . . . . . . . . . . . . . . . . . 169
Problems with Route Guidance . . . . . . . . 169
If the System Needs Service . . . . . . . . . . . 170
Map Data Updates . . . . . . . . . . . . . . . . . . . . 170
Database Coverage Explanations . . . . . . . 170
Voice Recognition
Voice Recognition . . . . . . . . . . . . . . . . . . . . . 170
Phone
Bluetooth (Overview) . . . . . . . . . . . . . . . . . . 175
Bluetooth (Pairing and Using a
Phone) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Apple CarPlay and Android Auto . . . . . . 180
Settings
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Teen Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . 187
Trademarks and License Agreements
Trademarks and License Agreements . . . . . . . . . . . . . . . . . . . . . . . . . 190
Introduction
Read the following pages to become familiar
with the features.
{Warning
Taking your eyes off the road for too
long or too often while using any
infotainment feature can cause a crash.
You or others could be injured or killed.
Do not give extended attention to
infotainment tasks while driving. Limit
your glances at the vehicle displays and
focus your attention on driving. Use voice
commands whenever possible.
The infotainment system has built-in
features intended to help avoid distraction
by disabling some features when driving.
These features may gray out when they
are unavailable. Many infotainment features
are also available through the instrument
cluster and steering wheel controls.
Before driving:
.Become familiar with the operation,
center stack controls, steering wheel
controls, and infotainment display.

Chevrolet Silverado 2500 HD/3500 HD Owner Manual (GMNA-Localizing-U.
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144 Infotainment System
.Set up the audio by presetting favorite
stations, setting the tone, and adjusting
the speakers.
.Set up phone numbers in advance so they
can be called easily by pressing a single
control or by using a single voice
command.
See Distracted Driving 0207.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine noise in the
vehicle’s interior. ANC requires the
factory-installed audio system, radio,
speakers, amplifier (if equipped), induction
system, and exhaust system to work
properly. Deactivation is required by your
dealer if related aftermarket equipment is
installed.
Overview
Infotainment System
The infotainment system is controlled by
using the infotainment display, controls on
the center stack, steering wheel controls,
and voice recognition.
Uplevel Radio
1.O(Power)
.Press to turn the power on.
.Press and hold to turn the
power off.
.Press to mute/unmute the system
when on.
.When the power is on and the
system is not muted, a quick
status pane will display when
Ois
pressed. Pressing
Owill mute the
system and trigger this pane to
show a long press is required to
actually power down the system.
.Turn to decrease or increase the
volume.
2.7
.Radio: Press and release to go to
the previous station or channel.
Press and hold to fast seek the
next strongest previous station or
channel. See AM-FM Radio 0150.
.USB/Bluetooth: Press to seek to
the beginning of the current or
previous track. Press and hold to
quickly reverse through a track.
Release to return to playing speed.
See USB Port 0153 or
Bluetooth Audio 0157.