phone CHEVROLET SS 2016 Workshop Manual

Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Customer Information 361
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 361
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 363
Customer Assistance for Text Telephone (TTY) Users . . . . . 364
Online Owner Center . . . . . . . . . 364
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 365
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 365
Scheduling Service Appointments . . . . . . . . . . . . . . . 367
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 367
Collision Damage Repair . . . . . 368
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 370
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 371
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 372
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 372
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 372
Event Data Recorders . . . . . . . . 373
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 373
Infotainment System . . . . . . . . . . 374
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
362 Customer Information
STEP TWO :If after contacting a
member of dealership management,
it appears your concern cannot be
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-800-222-1020. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give your
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
. Vehicle Identification
Number (VIN). This is available
from the vehicle registration or
title, or the plate at the top left of
the instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage. When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first.
STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with your new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you may reject it and proceed with any
other venue for relief available
to you.
You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Customer Information 363
STEP THREE—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
364 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 357
ii.
H:View GM Card, SiriusXM
Satellite radio (if equipped), and
OnStar account information (if
equipped).
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the Chevrolet-
recommended maintenance
services.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Customer Information 365
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Customer Information 369
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
365
ii.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
374 Customer Information
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
SeeOnStar Additional Information
0 379
ii.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
380 OnStar
Reactivation for Subsequent
Owners
PressQand follow the prompts to
speak to an Advisor as soon as
possible. The Advisor will update
vehicle records and explain OnStar
service options.
How OnStar Service Works
Automatic Crash Response,
Emergency Services, Crisis Assist,
Stolen Vehicle Assistance,
Advanced Diagnostics, Remote
Services, Roadside Assistance,
Turn-by-Turn Navigation, and
Hands-Free Calling are available on
most vehicles. Not all OnStar
services are available everywhere
or on all vehicles. For more
information, a full description of
OnStar services, system limitations,
and OnStar terms and conditions:
. Call 1-888-4ONSTAR
(1-888-466-7827).
. See www.onstar.com (U.S.).
. See www.onstar.ca (Canada).
. Call TTY 1-877-248-2080. .
Press
Qto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 371ii.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
Index 387
ConnectionsOnStar®. . . . . . . . . . . . . . . . . . . . . . 377
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 242
Control of a Vehicle . . . . . . . . . . . . . 216
Controls Steering Wheel . . . . . . . . . . . . . . . 131
Convenience Net . . . . . . . . . . . . . . . . 86
Convex Mirrors . . . . . . . . . . . . . . . . . . 37
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . . . 277
Engine Temperature Gauge . . . . 95
Cooling System . . . . . . . . . . . . . . . . . 276 Engine Messages . . . . . . . . . . . . . 111
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . . 367
Coverage Explanations . . . . . . . . . 187
Cruise Control . . . . . . . . . . . . . . . . . . 248 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Messages . . . . . . . . . . . . . . . . . . . . . 111
Cupholders . . . . . . . . . . . . . . . . . . . . . . 85
Customer Assistance . . . . . . . . . . . 364 Offices . . . . . . . . . . . . . . . . . . . . . . . . 363
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 364 Customer Information
Service Publications
Ordering Information . . . . . . . . 370
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 361
D
Damage Repair, Collision . . . . . . . 368
Danger, Warning, and Caution . . . . 2
Data Recorders, Event . . . . . . . . . 373
Database CoverageExplanations . . . . . . . . . . . . . . . . . . 187
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 124
Defensive Driving . . . . . . . . . . . . . . . 215
Delayed Locking . . . . . . . . . . . . . . . . . 32
Destination . . . . . . . . . . . . . . . . . . . . . 169
Destination Download OnStar
®. . . . . . . . . . . . . . . . . . . . . . 179
Devices USB . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 379
Distracted Driving . . . . . . . . . . . . . . . 215
Dome Lamps . . . . . . . . . . . . . . . . . . . 126
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 105
Ajar Messages . . . . . . . . . . . . . . . . 111
Delayed Locking . . . . . . . . . . . . . . . . 32 Door (cont'd)
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Power Locks . . . . . . . . . . . . . . . . . . . . 32
Rear Seat Pass-Through . . . . . . . 49
Drive Belt Routing, Engine . . . . . . 360
Driver Assistance Systems . . . . . 250
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . . 105
Driver Mode Control . . . . . . . . . . . . 244
Driving
Assistance Systems . . . . . . . . . . 255
Defensive . . . . . . . . . . . . . . . . . . . . . 215
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 215
For Better Fuel Economy . . . . . . . 22
Hill and Mountain Roads . . . . . . 221
If the Vehicle is Stuck . . . . . . . . . 223
Loss of Control . . . . . . . . . . . . . . . 217
Off-Road Recovery . . . . . . . . . . . 217
Track Events andCompetitive . . . . . . . . . . . . . . . . . 218
Vehicle Load Limits . . . . . . . . . . . 223
Wet Roads . . . . . . . . . . . . . . . . . . . 220
Winter . . . . . . . . . . . . . . . . . . . . . . . . 222
Dual Automatic Climate Control System . . . . . . . . . . . . . . . . 208
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Chevrolet SS Sedan Owner Manual (GMNA-Localizing-U.S.-9234782) - 2016 -
CRC - 8/24/15
394 Index
Special Application Services . . . . 351
Specifications andCapacities . . . . . . . . . . . . . . . . . . . . . 358
Speedometer . . . . . . . . . . . . . . . . . . . . 94
Sport Mode Light . . . . . . . . . . . . . . . 101
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 102
Start Assist, Hills . . . . . . . . . . . . . . . 242
Start Vehicle, Remote . . . . . . . . . . . 29
Starter Switch Check . . . . . . . . . . . 286
Starting the Engine . . . . . . . . . . . . . 229
Starting the Vehicle Messages . . . . . . . . . . . . . . . . . . . . . 115
Steering . . . . . . . . . . . . . . . . . . . . . . . . 216 Wheel Adjustment . . . . . . . . . . . . . . 89
Wheel Controls . . . . . . . . . . . . . . . . . 89
Steering Wheel Controls . . . . . . . . 131
Stitcher Internet Radio . . . . . . . . . . 150
Storage Areas Center Console . . . . . . . . . . . . . . . . . 86
Convenience Net . . . . . . . . . . . . . . . 86
Glove Box . . . . . . . . . . . . . . . . . . . . . . 85
Roof Rack System . . . . . . . . . . . . . . 87
Storage Compartments . . . . . . . . . . 85
Storing the Tire Sealant and Compressor Kit . . . . . . . . . . . . . . . 325
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 223
Summer Tires . . . . . . . . . . . . . . . . . . 300 Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 41
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Navigation . . . . . . . . . . . . . . . . . . . . 167
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 255
Global Positioning . . . . . . . . . . . . 185
Infotainment . . . . . . . . . . . . . 128, 374
Roof Rack . . . . . . . . . . . . . . . . . . . . . . 87
Systems
Driver Assistance . . . . . . . . . . . . . 250
T
Tachometer . . . . . . . . . . . . . . . . . . . . . . 94
Text Messaging . . . . . . . . . . . . . . . . . 200
Text Telephone (TTY) Users . . . . 364
Theft-Deterrent Systems . . . . . . . . . 36Immobilizer . . . . . . . . . . . . . . . . . . . . . 36
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Buying New Tires . . . . . . . . . . . . . 313
Chains . . . . . . . . . . . . . . . . . . . . . . . . 317
Changing . . . . . . . . . . . . . . . . . . . . . 326
Designations . . . . . . . . . . . . . . . . . 302
Different Size . . . . . . . . . . . . . . . . . 314
Full-Size Spare . . . . . . . . . . . . . . . 330
If a Tire Goes Flat . . . . . . . . . . . . 318
Inspection . . . . . . . . . . . . . . . . . . . . .311 Tires (cont'd)
Low Profile . . . . . . . . . . . . . . . . . . . 300
Messages . . . . . . . . . . . . . . . . . . . . .115
Pressure . . . . . . . . . . . . . . . . . . . . . . 306
Pressure Light . . . . . . . . . . . . . . . . 103
Pressure Monitor Operation . . 308
Pressure Monitor System . . . . . 307
Rotation . . . . . . . . . . . . . . . . . . . . . . .311
Sealant and
Compressor Kit . . . . . . . . . . . . . 319
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 325
Sidewall Labeling . . . . . . . . . . . . . 301
Terminology and Definitions . . 303
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 315
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 316
Wheel Replacement . . . . . . . . . . 316
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . . . 312
Winter . . . . . . . . . . . . . . . . . . . . . . . . 299
Towing
Recreational Vehicle . . . . . . . . . . 334
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 264
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 334
Track Driver Mode . . . . . . . . . . . . . . 246
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