mileage CHEVROLET SUBURBAN 1994 Owners Manual

Speedometer and Odometer
. ..
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MPH
Your speedometer lets
you see your speed in
both miles per hour
(mph) and kilometers
per hour (kdh). Your
odometer shows how
far your vehicle has
been driven, in either
miles (used
in the
US.) or kilometers
(used
in Canada).
Tamper-Resistant Odometer
Your odometer is tamper-resistant. The odometer will show silver lines
between
the numbers if someone tries to turn it back.
You may wonder what happens if your vehicle needs a new odometer
installed. Laws vary
as to the procedure that must be followed, so check
with your state or provincial
vehicle registration office. But generally, if the
new odometer can be set to the mileage total
of the old odometer, then it
must be. But if it can't, then it's set at zero, and a label must be put on the
driver's door to show the old mileage reading when the new odometer was
installed.
Trip Odometer
The trip odometer can
tell you how far your
vehicle has been
driven since
you last
set the trip odometer
to zero.
To reset the trip odometer, fully press the reset button located near the trip
odometer readout.
If the reset button is not fully pressed, the trip odometer
may
not go all the way back to zero. If it doesn't, you may have to press the
reset button again
to reset the readout to zero.
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Service
Your GM dealer knows your vehicle best and wants you to be happy with it.
We hope you’ll go to your dealer for all your service needs. You’ll get
genuine GM parts and GM-trained and supported service people.
We hope
you’ll want to keep your GM vehicle all GM. Genuine GM parts
have one
of these marks:
Doing Your Own Service Work
If you want to do some of your own service work, you’ll want to get the
proper GM Service Manual. It tells you much more about how
to service
your vehicle than this manual can.
To order the proper service manual, see
“Service Publications”
in the Index.
You should keep a record with all parts receipts and list the mileage and the
date of
any service work you perform. See “Maintenance Record” in the Index.
I NOTICE:
I
If you try to do your own service work without knowing enough
about it, your vehicle could be damaged.
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Engine Oil Additives
Don’t add anything to your oil. Your GM dealer is ready to advise if you
think something should be added.
When to Change Engine Oil
See if any one of these is true for you:
Most trips are less than 4 miles (6 km).
0 It’s below freezing outside and most trips are less than 10 miles (16 km).
The engine is at low speed most of the time (as in door-to-door
You tow a trailer often.
delivery,
or in stop-and-go traffic).
Most trips are through dusty places.
The vehicle is frequently operated off-road.
If any one
of these is true for your vehicle, then you need to change your oil
andfifilter every 3,000 miles (5 000 km) or 3 months - whichever comes
first
.
Light Duty Emissions:
If none of them is true, change the oil every 7,500 miles (12 500 km) or
12 months - whichever comes first. Change the filter at the first oil change
and at every other oil change after that.
Heavy Duty Emissions:
If none of them is true, change the oil every 6,000 miles ( 10 000 km) or
12 months - whichever comes first. Change the filter at the first oil change
and at every other oil change after that if mileage determines when you
change your oil.
If time determines when you change your oil, change the
filter each time you change your
oil.
Engine Coolant Heater (Engine Block Heater)
An engine coolant heater can be a big help if you have to park outside in
very cold weather,
0°F (-1 8 “C) or colder. If your vehicle has this option,
see “Engine Coolant Heater
” in the Index.
What to Do with Used Oil
Did you know that used engine oil contains certain elements that may be
unhealthy for your skin and could even cause cancer? Don’t let used oil stay
on your skin for very long. Clean your skin and nails with soap and water,
or
a good hand cleaner. Wash or properly throw away clothing or rags
containing
used engine oil. (See the manufacturer’s warnings about the use
and disposal of oil products.)
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Special Tire lnflation
If you have 16 inch tires on your vehicle, and:
- You’ll be driving for very long at speeds of 66 mph (105 kdh) to
75 mph (120 km/h) where legal, inflate tires to 10 psi (70 kPa)
more than the recommended cold inflation pressures.
- You’ll be driving for very long at speeds of 76 mph ( 120 kdh) to
85 mph (1 35 kdh) where legal, cold inflation pressures should be
increased by
10 psi (70 kPa) and you must also reduce axle load
capacity by 10%.
Do not drive over 85 mph (135 km/h) even if
it’s legal.
Inflation pressures should never exceed 10 psi (70 kPa) above the
inflation specified for the maximum load
of the tire.
Tire lnspection and Rotation
To make your tires last longer, have them inspected and rotated at the
mileages recommended
in the Maintenance Schedule. See “Scheduled
Maintenance Services” in the Index.
FRT FRT
Use this rotation
pattern.
If your vehicle has front tires with different load ratings or tread designs
(such
as all season vs. on/off road) than the rear tires, don’t rotate your tires
front
to rear.
After the tires have been rotated, adjust the front and rear inflation pressure
as shown on the Certificationmire label. Make certain that all wheel nuts are
properly tightened. See “Wheel Nut Torque” in the Index.
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Customer Satisfaction Procedure
Your satisfaction and goodwill are important to your dealer and Chevrolet.
Normally, any concern with the sales transaction or the operation of your
vehicle will be resolved by your dealer’s Sales or Service Departments.
Sometimes, however, despite the best intentions
of all concerned,
misunderstandings can occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE - Discuss your concern with a member of dealership
management. Normally, concerns can often be quickly resolved at that level
If the matter has already been reviewed with the Sales, Service, or Parts
Manager, contact the owner
of the dealership or the General Manager.
STEP TWO - If after contacting a member of dealership management, it
appears your concern cannot be resolved by
the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling
1-800-222-1020. In Canada, contact GM of Canada Customer Assistance
Center in Oshawa by calling 1-800-263-3777 (English) or
1-800-263-7854 (French).
In Mexico, call (525) 254-3777. In Puerto Rico or
U.S. Virgin Islands, call
1-809-763-13
15. In all other overseas locations, contact GM North
American Export Sales in Canada by calling
14 16-644-4 1 12. As of
October 4, 1993, call 1-905-6444 1 12.
For prompt assistance, please have the following information available to
give the Customer Assistance Representative:
0 Your name, address, home and business telephone number
Vehicle Identification Number (This is available from the vehicle
registration or title, or the plate at the
left top of the instrument panel
and visible through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
0 Nature of concern
We encourage you
to call the toll free number listed previously in order to
give your inquiry prompt attention. However,
if you wish to write
Chevrolet, write to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.
0. Box 7047
Troy,
MI 48007-7047
Refer to your Warranty and Owner Assistance Information booklet for
addresses of Canadian and
GM overseas offices.
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To file a claim, you will be asked to provide your name and address, your
vehicle identification number (VIN), and
a statement of the nature of your
complaint. Eligibility is limited by vehicle age and mileage, and other
factors.
We prefer
you utilize the customer satisfaction procedure before you resort
to AUTO LINE, but you may contact the
BBB at any time. The BBB will
attempt to resolve the complaint serving as
an intermediary between you
and Chevrolet. If this mediation is unsuccessful, an informal hearing will be
scheduled where eligible customers may present their case to an impartial
third-party arbitrator.
The arbitrator will make a decision which you may accept or reject. If you
accept the decision,
GM will be bound by that decision. The entire dispute
resolution procedure should ordinarily take about forty days from
the time
you file a claim until a decision is made.
Some state laws may require you
to use this program before filing a claim
with a state-run arbitration program or in the courts. For further
information, contact the
BBB at 1-800-955-5 100 or the Chevrolet
Customer Assistance Center at 1-800-222-1
020.
REPORTING SAFETY DEFECTS TO THE
UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could cause a crash or
could cause injury or death,
you should immediately inform the National
Highway Traffic Safety Administration
(NHTSA), in addition to notifying
General Motors.
If NHTSA receives similar complaints,
it may open an investigation, and if
it finds that a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign. However,
NHTSA cannot become involved in
individual problems between
you, your dealer, or General Motors.
To contact NHTSA, you may either call the Auto Safety Hotline toll-free at
1-800-424-9393 (or
366-0123 in the Washington, D.C. area) or write to:
NHTSA, U.S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor vehicle safety from the
Hotline.
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Chevrolet Roadside Assistance Program
To enhance Chevrolet’s strong commitment to customer satisfaction,
Chevrolet is excited
to provide the services of the ChevroletlGeo Roadside
Assistance Center.
24-Hour Roadside Assistance Number
Roadside Assistance is available 24 hours a day, 365 days a year, by calling
I-800-CHEV USA (1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor mechanical problems.
If your problem cannot be resolved over the phone, our advisors have access
to a nationwide network of dealer recommended service providers. The
following services are available:
Towing
Locksmith
Tire repair
Rental car or taxi
Additional services as necessary
The Roadside Assistance Center uses companies that will provide you with
quality and priority service. When roadside services are required, our
advisors will explain any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the following available
to
give to the advisor:
Vehicle Identification Number
License plate number
Vehicle color
Vehicle location
0 Telephone number where you can be reached
Vehicle mileage
Description of problem
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive Roadside Assistance
program accessible from anywhere
in Canada or the U.S.A. Please refer to
the separate brochure provided by the dealer or call 1-800-268-6800 for
emergency services.
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