Service CHEVROLET SUBURBAN 2003 9.G Owners Manual

GM Mobility Program for Persons
with Disabilities
This program, available to
quali®ed applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for
a limited period of time from the date of vehicle
purchase/lease. For more details, or to determine your
vehicle's eligibility, see your GM dealer or call the
GM Mobility Assistance Center at 1-800-323-9935. Text
telephone (TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY users
call 1-800-263-3830.
Roadside Assistance Program
To enhance Chevrolet's strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center. As the owner of a 2003 Chevrolet, membership
in Roadside Assistance is free.
Roadside Assistance is available 24 hours a day,
365 days a year, by calling 1-800-CHEV-USA
(243-8872). This toll-free number will provide you
over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free; however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic CareandCourtesy Care:
RoadsideBasic Careprovides:
·Toll-free number, 1-800-CHEV-USA (243-8872),
text telephone (TTY) users, call 1-888-889-2438
·Free towing for warranty repairs
·Basic over-the-phone technical advice
·Available dealer services at reasonable costs
(i.e., wrecker services, locksmith/key service, glass
repair, etc.)
7-6

RoadsideCourtesy Careprovides:
·RoadsideBasic Careservices (as outlined
previously)
Plus:
·FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
·FREE Locksmith/Key Service (when keys are lost on
the road or locked inside)
·FREE Flat Tire Service (spare installed on the road)
·FREE Jump Start (at home or on the road)
·FREE Fuel Delivery ($5 of fuel delivered on
the road)
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation
will be offered in conjunction with the coverage provided
by the Bumper-to-Bumper New Vehicle Limited
Warranty to eligible purchasers of 2003 Chevrolet
passenger cars and light duty trucks. (See your selling
dealer for details.)
Courtesy Careis available to retail and retail lease
customers operating 2003 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60 000 km),
whichever occurs ®rst. All
Courtesy Careservices must
be pre-arranged by Chevrolet Roadside or dealer
service management.
Basic CareandCourtesy Careare not part of or included
in the coverage provided by the New Vehicle Limited
Warranty. Chevrolet reserves the right to modify or
discontinue
Basic CareandCourtesy Careat any time.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service.
When roadside services are required, our advisors will
explain any payment obligations that may be incurred
for utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor;
·Vehicle Identi®cation Number (VIN)
·License plate number
·Vehicle color
·Vehicle location
·Telephone number where you can be reached
·Vehicle mileage
·Description of problem
7-7

Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
Warranty and Owner Assistance Information book.
Courtesy Transportation
Chevrolet has always exempli®ed quality and value in
its offering of motor vehicles. To enhance your
ownership experience, we and our participating dealers
are proud to offer Courtesy Transportation, a customer
support program for new vehicles.
The Courtesy Transportation program is offered to retail
purchase/lease customers in conjunction with the
Bumper-to-Bumper coverage provided by the New
Vehicle Limited Warranty. Several transportation options
are available when warranty repairs are required. This will
reduce your inconvenience during warranty repairs.
Plan Ahead When Possible
When your vehicle requires warranty service, you
should contact your dealer and request an appointment.
By scheduling a service appointment and advising
your service consultant of your transportation needs,
your dealer can help minimize your inconvenience.If your vehicle cannot be scheduled into the service
department immediately, keep driving it until it can be
scheduled for service, unless, of course, the problem is
safety-related. If it is, please call your dealership, let
them know this, and ask for instructions.
If the dealer requests that you simply drop the vehicle
off for service, you are urged to do so as early in
the work day as possible to allow for same day repair.
Transportation Options
Warranty service can generally be completed while you
wait. However, if you are unable to wait Chevrolet
helps minimize your inconvenience by providing several
transportation options. Depending on the circumstances,
your dealer can offer you one of the following:
Shuttle Service
Participating dealers can provide you with shuttle
service to get you to your destination with minimal
interruption of your daily schedule. This includes a one
way shuttle ride to a destination up to 10 miles from
the dealership.
7-8

Public Transportation or Fuel
Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (®ve day maximum)
may be available for the use of public transportation such
as taxi or bus. In addition, should you arrange
transportation through a friend or relative, reimbursement
for reasonable fuel expenses up to $10 per day (®ve day
maximum) may be available. Claim amounts should
re¯ect actual costs and be supported by original receipts.
Courtesy Rental Vehicle
When your vehicle is unavailable due to overnight
warranty repairs, your dealer may arrange to provide
you with a courtesy rental vehicle or reimburse you for a
rental vehicle you obtained, at actual cost, up to a
maximum of $30.00 per day supported by receipts. This
requires that you sign and complete a rental agreement
and meet state, local and rental vehicle provider
requirements. Requirements vary and may include
minimum age requirements, insurance coverage, credit
card, etc. You are responsible for fuel usage charges
and may also be responsible for taxes, levies,
usage fees, excessive mileage or rental usage beyond
the completion of the repair.
Generally it is not possible to provide a like-vehicle as a
courtesy rental.
Additional Program Information
Courtesy Transportation is available during the
Bumper-to-Bumper warranty coverage period, but itis
notpart of the New Vehicle Limited Warranty. A
separate booklet entitled ªWarranty and Owner
Assistance Informationº furnished with each new vehicle
provides detailed warranty coverage information.
Courtesy Transportation is available only at participating
dealers and all program options, such as shuttle
service, may not be available at every dealer. Please
contact you dealer for speci®c information about
availability. All Courtesy Transportation arrangements
will be administered by appropriate dealer personnel.
Canadian Vehicles:For warranty repairs during
the Complete Vehicle Coverage period of the General
Motors of Canada New Vehicle Limited Warranty,
alternative transportation may be available under the
Courtesy Transportation Program. Please consult
your dealer for details.
General Motors reserves the right to unilaterally modify,
change or discontinue Courtesy Transportation at
any time and to resolve all questions of claim eligibility
pursuant to the terms and conditions described
herein at its sole discretion.
7-9

In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle, suspension,
brakes, electrical, steering, body, etc.
RETAIL SELL PRICE: $120.00
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit repair service
procedures, adjustments, and speci®cations for GM
transmissions, transaxles, and transfer cases.
RETAIL SELL PRICE: $50.00
Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors cars
and trucks. Each bulletin contains instructions to
assist in the diagnosis and service of your vehicle.
In Canada, information pertaining to Product Service
Bulletins can be obtained by contacting your General
Motors dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483).
7-11

Owner's Information
Owner publications are written speci®cally for owners
and intended to provide basic operational information
about the vehicle. The owner's manual will include
the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner's Manual, and
Warranty Booklet.
RETAIL SELL PRICE: $35.00
Without Portfolio: Owner's Manual only.
RETAIL SELL PRICE: $25.00
Current and Past Model Order Forms
Service Publications are available for current and
past model GM vehicles. To request an order form,
please specify year and model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on the
World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P. O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and without
incurring obligation. Allow ample time for delivery.
Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are to make
checks payable in U.S. funds.
7-12

Audio System(s) (cont.)
Care of Your CDs and DVDs.......................3-128
Chime Level Adjustment.............................3-129
Fixed Mast Antenna...................................3-129
Radio with Cassette and CD.........................3-87
Radio with CD............................................3-76
Radio with Six-Disc CD..............................3-101
Rear Seat Audio (RSA)...............................3-124
Setting the Time for Radios with Radio Data
Systems (RDS)........................................3-73
Setting the Time for Radios without Radio
Data Systems (RDS)................................3-72
Theft-Deterrent Feature...............................3-125
Understanding Radio Reception...................3-127
XMŸ Satellite Radio Antenna System...........3-129
Automatic Headlamp System............................3-15
Automatic Level Control...................................4-64
Automatic Transfer Case..................................2-30
Automatic Transmission Check..........................6-12
Automatic Transmission Shift Lock Control
System Check.............................................6-14
Automatic Transmission...................................5-26
Fluid..........................................................5-26
Operation...................................................2-26
AutorideŸ.....................................................4-64
Auxiliary Roof Mounted Lamp Switch.................3-17B
Backing Up....................................................4-74
BATTERY NOT CHARGING.............................3-65
Battery Replacement......................................... 2-6
Battery Run-Down Protection............................3-19
Battery Warning Light......................................3-41
Battery..........................................................5-48
Before Leaving on a Long Trip.........................4-47
Before You Drive...........................................3-114
Before You Go Off-Roading..............................4-25
Bench Seat Split (50/50)..................................1-12
Bench Seat, Split (60/40)................................... 1-9
Bench Seat....................................................1-16
Body Lubrication Service..................................6-13
Brake............................................................2-38
Parking......................................................2-38
System Inspection.......................................6-17
System Warning Light..................................3-42
Brake Adjustment............................................5-48
Brake Fluid....................................................5-45
Brake Pedal, Throttle.......................................2-24
Brake Pedal Travel.........................................5-48
Brake Wear...................................................5-47
Brakes..........................................................5-45
Braking in Emergencies..................................... 4-9
2

Braking........................................................... 4-6
Break-In, New Vehicle.....................................2-21
Bucket Seats, Rear.........................................1-21
BUCKLE PASSENGER....................................3-65
BUCKLE SEATBELT.......................................3-65
Bulb Replacement...........................................5-59
Front Turn Signal, Sidemarker and Daytime
Running Lamps........................................5-61
Halogen Bulbs............................................5-59
Headlamps.................................................5-60
Replacement Bulbs......................................5-66
Roof Marker Lamps.....................................5-62
Side Identi®cation Marker Lamps...................5-62
Taillamps....................................................5-64
Buying New Tires...........................................5-71
C
California Fuel.................................................. 5-6
Canada ± Customer Assistance.......................... 7-5
Canadian Owners................................................ ii
Canadian Roadside Assistance........................... 7-8
Capacities and Speci®cations..........................5-118
Car Washes for QUADRASTEERŸ Equipped
Vehicles.....................................................4-19
Carbon Monoxide...................4-51, 4-65, 2-14, 2-43Care of........................................................5-102
Safety Belts..............................................5-102
Your Cassette Tape Player..........................3-127
Your CD and DVD Player...........................3-129
Your CDs and DVDs..................................3-128
Cargo Cover..................................................2-64
Cargo Tie Downs............................................2-64
Cassette Tape Messages.................................3-97
Cassette Tape Player Service...........................6-11
CD Adapter Kits.............................................3-98
Center Console Storage Area...........................2-62
Center Instrument Panel Fuse Block................5-112
Center Passenger Position, Safety Belts.............1-39
Chains, Tires..................................................5-76
CHANGE ENGINE OIL....................................3-65
Check Engine Light.........................................3-47
CHECK OIL LEVEL.........................................3-66
CHECK TIRE PRESSURE...............................3-66
CHECK WASHER FLUID.................................3-66
Checking Brake Fluid......................................5-46
Checking Coolant............................................5-31
Checking Engine Oil........................................5-18
Checking Things Under the Hood......................5-12
Checking Your Restraint Systems......................1-88
Check...........................................................3-47
Engine Light...............................................3-47
3

Coolant.........................................................3-45
Engine Temperature Gage............................3-45
Heater, Engine............................................2-24
Surge Tank Pressure Cap.............................5-32
Cooling System..............................................5-36
Cruise Control Light........................................3-51
Cruise Control................................................3-10
Cupholder(s)..................................................2-61
Current and Past Model Order Forms................7-12
Customer Assistance Information........................ 7-8
Courtesy Transportation.................................. 7-8
Customer Assistance for Text Telephone (TTY)
Users....................................................... 7-4
Customer Assistance Offices........................... 7-4
Customer Satisfaction Procedure..................... 7-2
GM Mobility Program for Persons with
Disabilities................................................ 7-6
Reporting Safety Defects to General Motors....7-10
Reporting Safety Defects to the Canadian
Government............................................7-10
Reporting Safety Defects to the United States
Government............................................7-10
Roadside Assistance Program......................... 7-6
Service Publications Ordering Information........7-11D
Daytime Running Lamps..................................3-15
Defensive Driving............................................. 4-2
Defogging and Defrosting.........................3-23, 3-29
Delayed Locking.............................................2-10
Dinghy Towing................................................4-60
Doing Your Own Service Work........................... 5-3
Dolly Towing..................................................4-61
Dome Lamps.................................................3-18
Door.............................................................2-10
Delayed Locking..........................................2-10
Locks.......................................................... 2-8
Power Door Locks......................................... 2-9
Programmable Automatic Door Locks.............2-10
Rear Door Security Locks.............................2-13
DRIVER DOOR AJAR.....................................3-66
Driver Information Center (DIC).........................3-53
DIC Operation and Displays..........................3-54
DIC Warnings and Messages........................3-64
Driver............................................................1-30
Position, Safety Belt.....................................1-30
Driving Across an Incline..................................4-36
Driving Downhill..............................................4-34
5

Driving in Mud, Sand, Snow or Ice....................4-38
Driving in Water..............................................4-39
Driving On Grades..........................................4-75
Driving on Off-Road Hills.................................4-30
Driving on Snow or Ice....................................4-52
Driving Through Deep Standing Water...............4-44
Driving Through Flowing Water.........................4-44
Driving Uphill..................................................4-31
Driving with a Trailer.......................................4-73
Driving..........................................................4-40
At Night.....................................................4-40
City...........................................................4-45
Defensive..................................................... 4-2
Drunken....................................................... 4-2
Freeway.....................................................4-46
Hill and Mountain Roads..............................4-49
In Rain and on Wet Roads...........................4-42
Winter........................................................4-51
Dual Automatic Climate Control System.............3-25
Dual Climate Control System............................3-21
DVD Player..................................................3-114
DVD ............................................................3-129
Cleaning the Video Screen..........................3-129
Distortion..................................................3-126
Rear Seat Entertainment System..................3-114E
Easy Exit Seat...............................................2-67
Electrical System...........................................5-108
Add-On Equipment.....................................5-108
Fuses and Circuit Breakers.........................5-109
Power Windows and Other Power Options....5-108
Windshield Wiper Fuses.............................5-108
Electrochromic Mirror Operation................2-46, 2-49
Emissions Inspection and
Maintenance Programs.................................3-50
ENGINE COOLANT HOT.................................3-66
Engine Coolant Level Check.............................6-11
Engine Hour Meter Display...............................3-38
Engine Oil Additives........................................5-21
Engine Oil and Chassis Lubrication Scheduled
Maintenance................................................. 6-5
Engine Oil Level Check...................................6-11
ENGINE OVERHEATED..................................3-66
Engine..........................................................5-23
Air Cleaner/Filter.........................................5-23
Battery.......................................................5-48
Check and Service Engine Soon Light............3-47
Compartment Overview................................5-14
Coolant Heater............................................2-24
6