maintenance CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (3,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . 11
Volt-Specific Warranty . . . . . . . . . 14
What Is Covered . . . . . . . . . . . . . . . 15
Chevrolet Volt Coverage . . . . . . . 15
Chevrolet Silverado Hybrid,
Tahoe Hybrid and GMC Sierra
and Yukon/Yukon Denali
Hybrid Specific Warranty . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 17Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage . . . . . . . . . . . . . . . . . . . . 17
What Is Not Covered . . . . . . . . . . 17
Buick LaCrosse eAssist™,
Buick Regal eAssist™and
Chevrolet Malibu Eco with
eAssist™Coverage . . . . . . . . . . 18
What Is Not Covered . . . . . . . . . . 18
Things to Know About the New
Vehicle Limited Warranty. . . . 20
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 20
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 20
Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 20
Tire Service . . . . . . . . . . . . . . . . . . . . 20
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 21
Paint, Trim and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vehicle Operation and Care . . . 21
Maintenance Records . . . . . . . . . 21Chemical Paint Spotting . . . . . . . 21
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 22
Warranty Service—Canada . . . 22
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 22
Touring Owner Service—
Countries Other than Canada,
the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 23
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 23
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 23
Recreation Vehicle and Special
Body Alterations . . . . . . . . . . . . . . 24
Pre-Delivery Service . . . . . . . . . . . 24
Production Changes . . . . . . . . . . . 25
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 26
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 26

Black plate (4,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Emission Control Warranty . . . . . 26
Emission Performance . . . . . . . . . 27
Emission Warranty Parts List. . .28
What Is Not Covered . . . . . . . . . . 31
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 33
Replacement Parts . . . . . . . . . . . . 33
Maintenance and Repairs . . . . . . 33
Claims Procedure . . . . . . . . . . . . . . 34
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 35
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 37
Customer Assistance Offices. . .38
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 39
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 40
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 41

Black plate (5,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 5
Is Covered" and those items listed
under“What Is Not Covered”later in
this section.
Engine Coverage includes:All
internally lubricated parts, engine oil
cooling hoses and lines. Also
included are all actuators and
electrical components internal to the
engine (e.g., Active Fuel
Management Valve Lifter Oil
Manifold) cylinder head, block,
timing gears, timing chain, timing
cover, oil pump/oil pump housing,
OHC carriers, valve covers, oil pan,
seals, gaskets, manifolds, flywheel,
water pump, harmonic balancer,
engine mount, turbocharger, and
supercharger. Timing belts are
covered until the first scheduled
maintenance interval.
Exclusions:Excluded from the
powertrain coverage are sensors,
wiring, connectors, engine radiator,
coolant hoses, coolant, and heater
core. Coverage on the engine
cooling system begins at the inlet to
the water pump and ends with thethermostat housing and/or outlet
that attaches to the return hose.
Also excluded is the starter motor,
entire pressurized fuel system
(in-tank fuel pump, pressure lines,
fuel rail(s), regulator, injectors, and
return line) as well as the Engine/
Powertrain Control Module and/or
module programming.
Transmission/Transaxle Coverage
includes:All internally lubricated
parts, case, torque converter,
mounts, seals, and gaskets as well
as any electrical components
internal to the transmission/
transaxle. Also covered are any
actuators directly connected to the
transmission (slave cylinder, etc.).
Exclusions:Excluded from the
powertrain coverage are
transmission cooling lines, hoses,
radiator, sensors, wiring, and
electrical connectors. Also excluded
are the clutch and pressure plate as
well as any Transmission Control
Module and/or module
programming.Transfer Case Coverage includes:
All internally lubricated parts, case,
mounts, seals, and gaskets as well
as any electrical components
internal to the transfer case. Also
covered are any actuators directly
connected to the transfer case as
well as encoder motor.
Exclusions:Excluded from the
powertrain coverage are transfer
case cooling lines, hoses, radiator,
sensors, wiring, and electrical
connectors as well as the transfer
case control module and/or module
programming.
Drive Systems Coverage
includes:All internally lubricated
parts, final drive housings, axle
shafts and bearings, constant
velocity joints, propeller shafts and
universal joints. All mounts,
supports, seals, and gaskets as well
as any electrical components
internal to the drive axle. Also
covered are any actuators directly
connected to the drive axle (e.g.,
front differential actuator).

Black plate (12,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
12 New Vehicle Limited Warranty
.Alteration, modification,
or tampering to the vehicle,
including, but not limited to the
body, chassis, powertrain,
driveline, software, or other
components after final assembly
by GM.
.Coverages do not apply if the
odometer has been
disconnected, its reading has
been altered, or mileage cannot
be determined.
.Installation of non-GM (General
Motors) parts.
.Water or fluid contamination.
.Damage resulting from hail,
floods, windstorms, lightning and
other environmental conditions.
.Alteration of glass parts by
application of tinting films.
Important:This warranty is void on
vehicles currently or previously
registered as salvaged, scrapped
(irreparable), rebuilt, junked,
or otherwise considered a total loss.Damage or Corrosion Due to
Environment, Chemical
Treatments, or Aftermarket
Products
Damage caused by airborne fallout,
rail dust, salt from sea air, salt or
other materials used to control road
conditions, chemicals, tree sap,
stones, hail, earthquake, water or
flood, windstorm, lightning, the
application of chemicals or sealants
subsequent to manufacture, etc., is
not covered. See“Chemical Paint
Spotting”underThings to Know
About the New Vehicle Limited
Warranty on page 20for details.
Damage Due to Insufficient or
Improper Maintenance
Damage caused by failure to follow
the recommended maintenance
schedule intervals and/or failure to
use or maintain proper fluids, fuel,
lubricants, or refrigerants between
maintenance intervals
recommended in the owner manual
is not covered.Damage Due to Contaminated or
Poor Quality Fuel
Poor fuel quality or incorrect fuel
may cause driveability problems
such as hesitation, lack of power,
stalling, or failure to start. It may
also render gauges inoperable or
degrade functionality for
components such as spark plugs,
oxygen sensors, and the catalytic
converter. Damage from poor fuel
quality, water contamination,
or incorrect diesel fuel or gasoline
may not be covered.
Please refer to your owner manual
under“Fuel,”for additional
recommendations, including the use
of TOP TIER Detergent Gasoline.
Additional information can also be
found at: www.toptiergas.com/
index.html.
Damage Due to Impact, Use,
or the Environment
Windshield or glass cracks, chips,
or scratches due to impact are not
covered. Windshield cracks will be

Black plate (13,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 13
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards, and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can best be maintained
at your GM dealer who offers quality
service and genuine GM parts
specifically designed for your GM
vehicle.GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to your
vehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the Owner Manual and this warranty
booklet are at the owner's expense.Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,

Black plate (14,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
14 New Vehicle Limited Warranty
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.StorageOther Terms
This warranty gives you specific
legal rights. You may have different
rights which vary from province to
province according to applicable
legislation. This warranty does not
exclude or limit those rights but runs
concurrently with any such
applicable provincial legislation.
General Motors of Canada Limited
does not authorize any person to
create for it any other condition or
liability in connection with these
vehicles.Any implied warranty or
condition (including any implied
warranty or condition of
merchantability or fitness for a
particular purpose) applicable to
this vehicle is limited in duration
to the duration of this written
warranty. The performance of
repairs and needed adjustments
is the exclusive remedy under
this written warranty or any
implied warranty or condition.General Motors of Canada
Limited shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any
implied warranty or condition.*
* Some provinces do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Volt-Specific Warranty
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain Voltec® components
for Chevrolet Volt (hereafter referred
to as Voltec) for 8 years or
160,000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of the

Black plate (17,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 17
For Hybrid owners requiring more
comprehensive coverage than that
provided under this Hybrid warranty,
a GM Protection Plan may be
available. See your Chevrolet or
GMC dealer for more details.
What Is Covered
This Hybrid warranty covers repairs
to correct any Hybrid component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles,
Hybrid warranty period, towing is
covered to the nearest Chevrolet or
GMC servicing dealer if your vehicle
cannot be driven because of a
warranted Hybrid specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage
Transmission
Hybrid transmission assembly and
internal components, including the
transmission auxiliary fluid pump,
transmission auxiliary pump
controller, and 3-phase transmission
cables.
Brakes
Brake Modulator Assembly
Other Hybrid Components
Hybrid battery
The 300-volt electrical system
includes:
.Hybrid High Voltage Wiring
.Hybrid Control Modules
.Traction Power Inverter
Module (TPIM)
.Accessory Power Module (APM)
What Is Not Covered
In addition to the”What Is Not
Covered“section previously, the
Voltec or Hybrid warranty does not
cover the following items:
Wear Items
Wear items, such as brake linings,
are not covered in the Voltec or
Hybrid warranty.
Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings

Black plate (19,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 19
Maintenance
As the vehicle owner, you are
responsible for the performance of
the scheduled maintenance listed in
your owner manual. Maintenance
intervals, checks, inspections, and
recommended fluids and lubricants
as prescribed in the owner manual
are necessary to keep your vehicle
in good working condition. Any
damage caused by owner/lessee
failure to follow scheduled
maintenance may not be covered by
warranty. Scheduled maintenance
includes such items as:
.Brake Pads/Linings
.Coolants and Fluids
.Filters

Black plate (20,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
20 Things to Know About the New Vehicle Limited Warranty
Warranty Repairs—
Component Exchanges
In the interest of customer
satisfaction, General Motors of
Canada Limited may offer exchange
service on some vehicle
components. This service is
intended to reduce the amount of
time your vehicle is not available for
use due to repairs. Components
used in exchange are service
replacement parts that may be new,
remanufactured, or refurbished.
Remanufactured parts meet GM
approved service parts
requirements and are made from
previously used components in a
process that involves disassembly,
inspection, cleaning, update of
software and replacement parts as
appropriate, testing and reassembly.
Refurbished parts meet GM
approved service part requirements
and are previously used parts that
are inspected, cleaned, tested, and
repackaged.All exchange components used
meet GM standards and are
warranted the same as new
components. Examples of the types
of components that might be
serviced in this fashion include:
engine and transmission
assemblies, instrument cluster
assemblies, radios, compact disc
players, batteries, and powertrain
control modules.
Maintenance and Warranty
Service Records
Retain receipts covering
performance of regular
maintenance. Receipts can be very
important if a question arises as to
whether a malfunction is caused by
lack of maintenance or a defect in
material or workmanship.
A“Maintenance Record”is provided
in the maintenance schedule
section of the owner manual for
your convenience in recording
services performed.For your records, the servicing
dealer should provide a copy of the
warranty repair order listing all
warranty repairs performed.
Warranty Repairs—Recycled
Materials
Both Environment Canada
guidelines and GM support the
capture, purification, and reuse of
automotive air conditioning
refrigerant gases and engine
coolant.
As a result, any repairs GM may
make to your vehicle may involve
the installation of purified reclaimed
refrigerant and coolant.
Tire Service
Any General Motors dealer handling
your vehicle line or tire dealer for
your brand of tires can assist you
with tire service. If, after contacting
one of these dealers, you need
further assistance or you have
questions, contact the Customer

Black plate (21,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the New Vehicle Limited Warranty 21
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 38.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This