phone CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (4,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Emission Control Warranty . . . . . 26
Emission Performance . . . . . . . . . 27
Emission Warranty Parts List. . .28
What Is Not Covered . . . . . . . . . . 31
Things to Know About the
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 33
Replacement Parts . . . . . . . . . . . . 33
Maintenance and Repairs . . . . . . 33
Claims Procedure . . . . . . . . . . . . . . 34
Customer Satisfaction
Procedure. . . . . . . . . . . . . . . . . . . . 35
Special Coverage Adjustment
Programs Beyond the Warranty
Period. . . . . . . . . . . . . . . . . . . . . . . . 37
Customer Assistance Offices. . .38
Customer Assistance for Text
Telephone (TTY) Users. . . . . . . 39
Roadside Assistance
Program. . . . . . . . . . . . . . . . . . . . . . 40
Courtesy Transportation
Program. . . . . . . . . . . . . . . . . . . . . . 41

Black plate (21,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Things to Know About the New Vehicle Limited Warranty 21
Care Centre. The toll-free telephone
numbers are listed underCustomer
Assistance Offices on page 38.
After-Manufacture
“Rustproofing”
Your vehicle was designed and built
to resist corrosion. Application of
additional rust-inhibiting materials is
neither necessary nor required
under the Sheet Metal Coverage.
GM makes no recommendations
concerning the usefulness or value
of such products.
Application of after-manufacture
rustproofing products may create an
environment which reduces the
corrosion resistance built into your
vehicle. Repairs to correct damage
caused by such applications are not
covered under your New Vehicle
Limited Warranty.
Paint, Trim and Appearance
Items
Defects in paint, trim, upholstery,
or other appearance items are
normally corrected during new
vehicle preparation. If you find any
paint or appearance concerns,
advise your dealers as soon as
possible. Your owner manual has
instructions regarding the care of
these items.
Vehicle Operation and Care
Considering the investment you
have made in your new vehicle, we
know you will want to operate and
maintain it properly. We urge you to
follow the maintenance instructions
in your owner's manual.
If you have any questions on how to
keep your vehicle in good working
condition, see your General Motors
dealer, the place many customers
choose to have their maintenance
work done. You can rely on your
dealer to use proper parts and
repair practices.
Maintenance Records
General Motors of Canada Limited
recommends that you retain receipts
covering performance of regular
vehicle maintenance. Repairs
required due to damage resulting
from lack of maintenance are not
covered under your warranty.
Receipts can be very important if a
question arises as to whether a
malfunction is caused by lack of
maintenance or a defect in material
or workmanship.
We suggest you keep these receipts
in the glove box literature portfolio.
Also a“Maintenance Record”form
is provided in the owner's manual
(Maintenance Schedule section) for
your convenience in recording
services performed.
Chemical Paint Spotting
Some weather and atmospheric
conditions can create a chemical
fallout. Airborne pollutants can fall
upon and adhere to painted
surfaces on your vehicle. This

Black plate (35,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Customer Satisfaction Procedure 35
Your satisfaction and goodwill are
important to your dealership and to
General Motors. Normally, any
questions or concerns with the sales
transaction or the operation of your
vehicle will be resolved by your
dealership's Sales or Service
Departments. Sometimes, however,
despite the best intentions of all
concerned, misunderstandings can
occur. If your concern has not been
resolved to your satisfaction, the
following steps should be taken:
STEP ONE: Discuss your
concern with a member of dealer
management.Normally, concerns
can be resolved at that level. If the
concern has already been reviewed
with the Sales, Service, or Parts
Manager, contactthe owner of the
dealership or the General
Manager.
STEP TWO:If after contacting a
member of dealership management,
it appears your concern cannot be
resolved at the dealership without
further help, contactthe CustomerCare Centrein Oshawa by calling
1-800-263-3777 (English),
1-800-263-7854 (French) 7:30 a.m.
to 11:30 p.m. Eastern Standard
Time. (For Customer Assistance
Offices in the U.S. contact the listed
General Motors Division Customer
Assistance Office.)
For prompt assistance, please have
the following information available to
give to the Customer Care
Ambassador:
.Your name, address, home and
business telephone number.
.Vehicle Identification Number
(This is available from the
vehicle registration or title, or the
plate above the left top of the
instrument panel and visible
through the windshield.)
.Dealership name and location.
.Vehicle's delivery date and
present odometer reading.
.Nature of concern.General Motors encourages
customers to call their toll-free
number for assistance. However,
if a customer wishes to write to
General Motors, the letter should be
addressed to General Motors
Customer Care Centre in Oshawa.
The address is listed under
“Customer Assistance Offices”.
When contacting General Motors,
please remember your concern will
likely be resolved in the dealership,
using the dealer's facilities,
equipment and personnel. This is
why we suggest you follow
Step One first if you have a
concern.
General Motors of Canada Limited
Participation in the Mediation/
Arbitration Program
STEP THREE:In the event that
you do not feel your concerns have
been addressed after following the
procedure outlined in steps 1 and 2,
General Motors of Canada Limited
wants you to be aware of its
participation in a no-charge

Black plate (38,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
38 Customer Assistance Offices
When calling for assistance, ask for the Customer Care Advisor.
CANADA
Customer Care Centre
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
*1-800-263-3830
www.gmcanada.com
BUICK
Customer Assistance Center
P.O. Box 33136
Detroit, Michigan 48232-5136
1-800-521-7300
*1-800-832-8425
CHEVROLET
Customer Assistance Center
P.O. Box 33170
Detroit, Michigan 48232-5170
1-800-222-1020
*1-800-833-2438GMC TRUCK
GMC
Customer Assistance Center
P.O. Box 33172
Detroit, Michigan 48232-5172
1-800-462-8782
*1-800-462-8583
From:
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
U.S. Virgin Islands
1-800-496-9994
Fax Number:
313-381-0022
All Overseas Offices
Please contact the local General
Motors Business Unit.Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520
Mexico, D.F.
Buick: 011-52-53 29 0818
Chevrolet: 01-800-466-0800
GMC: 01-800-466-0801
Long Distance Buick:
011-52-53 29 0818
Long Distance Chevrolet:
011-52-53 29 0800
Long Distance
GMC:011-52-53 29 0801
*For use with Text Telephone
devices (TTYs)

Black plate (39,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Customer Assistance for Text Telephone (TTY) Users 39
To assist customers who are deaf or
hard of hearing and who use Text
Telephones (TTYs), General Motors
of Canada Limited has TTY
equipment available at its Customer
Care Centre in Oshawa, Ontario.
Any TTY user can communicate
with GM by dialing this toll-free
number: 1-800-263-3830.