service CHEVROLET SUBURBAN 2013 10.G Warranty Guide

Black plate (2,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Have you purchased the Genuine GM Protection Plan? The GM
Protection Plan may be purchased within specific time/mileage
limitations. Remember, if the service contract you are considering for
purchase does not have the GM Protection Plan emblem shown above
on it, then it is not the Genuine GM Protection Plan from GM.
©2012 General Motors. All rights reserved. Printed in the U.S.A. GENERAL MOTORS, GM, BUICK, CADILLAC,
CHEVROLET, GMC and the emblems are registered trademarks of General Motors LLC.
Part No. 20951305 A First Printing

Black plate (3,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
2013 Canadian Limited Warranty and
Owner Assistance Information
Important Message to
Owners.... . . . . . . . . . . . . . . . . . . . . . . 1
General Motors' Commitment
to You . . . . . . . . . . . . . . . . . . . . . . . . . 1
Owner Assistance . . . . . . . . . . . . . . . 1
GM Participation in the Mediation/
Arbitration Program . . . . . . . . . . . . 1
The General Motors
Protection Plan . . . . . . . . . . . . . . . . 1
Owner Name/Address
Change . . . . . . . . . . . . . . . . . . . . . . . . 1
Warranty Coverage at a
Glance. . . . . . . . . . . . . . . . . . . . . . . . . 2
New Vehicle Limited Warranty. . .4
What Is Covered . . . . . . . . . . . . . . . . 4
What Is Not Covered . . . . . . . . . . . 11
Volt-Specific Warranty . . . . . . . . . 14
What Is Covered . . . . . . . . . . . . . . . 15
Chevrolet Volt Coverage . . . . . . . 15
Chevrolet Silverado Hybrid,
Tahoe Hybrid and GMC Sierra
and Yukon/Yukon Denali
Hybrid Specific Warranty . . . . . 16
What Is Covered . . . . . . . . . . . . . . . 17Chevrolet Silverado Hybrid,
Tahoe Hybrid, GMC Sierra and
Yukon/Yukon Denali Hybrid
Coverage . . . . . . . . . . . . . . . . . . . . 17
What Is Not Covered . . . . . . . . . . 17
Buick LaCrosse eAssist™,
Buick Regal eAssist™and
Chevrolet Malibu Eco with
eAssist™Coverage . . . . . . . . . . 18
What Is Not Covered . . . . . . . . . . 18
Things to Know About the New
Vehicle Limited Warranty. . . . 20
Warranty Repairs—Component
Exchanges . . . . . . . . . . . . . . . . . . . 20
Maintenance and Warranty
Service Records . . . . . . . . . . . . . . 20
Warranty Repairs—Recycled
Materials . . . . . . . . . . . . . . . . . . . . . 20
Tire Service . . . . . . . . . . . . . . . . . . . . 20
After-Manufacture
“Rustproofing”. . . . . . . . . . . . . . . . 21
Paint, Trim and Appearance
Items . . . . . . . . . . . . . . . . . . . . . . . . . 21
Vehicle Operation and Care . . . 21
Maintenance Records . . . . . . . . . 21Chemical Paint Spotting . . . . . . . 21
Warranty Distance
Extensions . . . . . . . . . . . . . . . . . . . 22
Warranty Service—Canada . . . 22
Touring Owner Service—
Canada, the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 22
Touring Owner Service—
Countries Other than Canada,
the United States and
Mexico . . . . . . . . . . . . . . . . . . . . . . . 23
Warranty Service—Canadian
Sold Vehicles Registered and
Operated Outside Canada . . . . 23
Original Equipment
Alterations . . . . . . . . . . . . . . . . . . . . 23
Recreation Vehicle and Special
Body Alterations . . . . . . . . . . . . . . 24
Pre-Delivery Service . . . . . . . . . . . 24
Production Changes . . . . . . . . . . . 25
Emission Control Systems
Warranty. . . . . . . . . . . . . . . . . . . . . . 26
How to Determine the
Applicable Emission Control
System Warranty . . . . . . . . . . . . . 26

Black plate (1,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
Important Message to Owners... 1
General Motors' Commitment
to You
We are committed to ensuring your
satisfaction with your new General
Motors vehicle.
Your General Motors dealer also
wants you to be completely satisfied
and invites you to return for all your
service needs, both during and after
the warranty period.
Owner Assistance
Should you ever encounter a
problem during or after the warranty
periods that is not resolved, talk to a
member of dealer management.
Under certain circumstances, GM
and/or GM dealers may provide
assistance after the limited warranty
period has expired when the
problem results from a defect in
material or workmanship. These
instances will be reviewed on a
case-by-case basis. If the problem
persists, follow the procedures
outlined underCustomer
Satisfaction Procedure on page 35.
GM Participation in the
Mediation/Arbitration Program
Refer toCustomer Satisfaction
Procedure on page 35, for
information on the voluntary, binding
Mediation/Arbitration Program in
which GM participates.
The General Motors
Protection Plan
Many owners seek to enhance their
vehicle ownership by purchasing an
optional service contract. General
Motors offers its own GM Protection
Plan (GMPP), a service contract
which provides mechanical repair
protection, a rental/alternate
transportation allowance, and the
availability of GM Roadside
Assistance or a towing and road
service allowance. The GM
Protection Plan is available in
different levels of coverage, each
offering a variety of time/kilometre
options to suit your driving needs.
The GM Protection Plan is the only
optional service contract backed by
the worldwide resources of GeneralMotors. It can be the most valuable
option you choose for your vehicle.
See your GM Dealer for prices,
vehicle eligibility guidelines and
more details.
Owner Name/Address Change
General Motors encourages all
owners to report, at their earliest
convenience, a change in name or
address by calling our Customer
Care Centre toll free at
1-800-263-3777 (English) or
1-800-263-7854 (French). If you are
a subsequent owner, please be sure
to advise us by calling the number
above. You may also visit the
General Motors dealer of your
choice to report a change in vehicle
ownership. The current owner name
and address is essential for General
Motors to provide timely notification
to owners of important information
related to their vehicles.
We thank you for choosing a
General Motors product.

Black plate (8,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
8 New Vehicle Limited Warranty
Tire Companies
Company Website Toll-Free Number
Bridgestone/Firestone www.bridgestonetire.ca 1-800-267-1318
Continental/Generalwww.generaltire.ca
www.continentaltire.ca1-800-461-1776
1-800-461-1776
Goodyear/Dunlopwww.goodyear.ca
www.dunlop.ca1-800-387-3288
Michelin/Goodrich www.michelin.ca 1-888-871-4444
Uniroyal www.uniroyal.ca 1-888-871-7777
Goodrich www.bfgoodrichtires.ca 1-888-871-6666
Hankook www.hankooktire.ca 1-800-843-7709
Kumho www.kumhotire.ca1-604-241-4142 (West)
1-905-564-0882 (East)
Pirelli www.pirelli.ca1-800-828-2585 (Ontario)
1-800-363-0583 (Que/Maritimes)
1-800-663-0148 (West)
Maxxis www.maxxiscanada.com 1-905-789-0882
When a tire is removed from service
due to a covered warranty conditionunder a tire manufacturer's limited
warranty program, you may beeligible for a tire replacement or a
comparable new tire on a prorated
basis.

Black plate (11,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 11
the applicable portion of the New
Vehicle Limited Warranty, but in
no event less than 12 months/
20 000 kilometres (12 months/
20 000 kilometres for commercial
vehicles).
GM accessories sold over the
counter, or those not requiring
installation, will receive the standard
GM Dealer Parts Warranty for
12 months from the date of
purchase, parts only.
GM Licensed and Integrated
Business Partner (IBP) Accessories
are covered under the
accessory-specific manufacturer’s
warranty and are not warranted by
GM or its dealers.
Notice:This warranty excludes:
Any communications device that
becomes unusable or unable to
function as intended due to
unavailability of compatible
wireless service or GPS satellite
signals.What Is Not Covered
Tire and Wheel Damage or Wear
Normal tire wear or wear-out is not
covered. Tire wear is influenced by
many variables such as road
conditions, driving styles, vehicle
weight, and tire construction.
Uniform tire wear is a normal
condition, and is not considered a
defect. Road hazard damage such
as punctures, cuts, snags, and
breaks resulting from pothole
impact, curb impact, or from other
objects is not covered. Tire wear
due to misalignment beyond the
warranty period is not covered.
Also, damage from improper
inflation, overloading, spinning, as
when stuck in mud or snow, tire
chains, racing, improper mounting
or dismounting, misuse, negligence,
alteration, improper repair, accident,
collision, fire, vandalism,
or misapplication is not covered.
Damage to wheels or tire sidewalls
caused by automatic car washes or
cleaning agents is not covered.Damage Due to Bedliners
Owners of trucks with a bedliner,
whether after-market or factory
installed, should expect that with
normal operation the bedliner
will move.
This movement may cause finish
damage. Therefore, any damage
caused by the bedliner is not
covered under the terms of the New
Vehicle Limited Warranty.
Damage Due to Accident, Misuse,
or Alteration
The New Vehicle Limited Warranty
does not cover damage caused as
the result of any of the following:
.Collision, fire, theft, freezing,
vandalism, riot, explosion,
or objects striking the vehicle.
.Misuse of the vehicle such as
driving over curbs, overloading,
racing, or other competition.
Proper vehicle use is discussed
in the owner manual.

Black plate (13,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 13
covered for the first 12 months,
regardless of mileage if caused by
defects in material or workmanship.
Lights, lenses, mirrors, paint, grille,
moldings, and trim are not covered
for cracks, chips, scratches, dents,
dings, and punctures or tears as a
result of impact with other objects or
road hazards. In addition, cracks,
chips, scratches, or other damage
to the face of a radio or instrument
cluster from impact or foreign
objects are not covered.
Where to Go for Maintenance
Your new GM vehicle was designed
and built to the highest quality
standards, and that quality means
reliability, long-life and economical
operation for years to come. The
investment you made in your new
GM vehicle can best be maintained
at your GM dealer who offers quality
service and genuine GM parts
specifically designed for your GM
vehicle.GM recommends having
maintenance performed by an
authorized GM dealership. GM
dealer technicians are specifically
trained to maintain and repair GM
vehicles. They stay current on the
latest service information through
GM technical bulletins, service
publications and training courses.
Many are also certified through the
technical training process. In
addition, your GM dealer has
special tools, equipment, computer
software and complete access to
product updates, applicable to your
vehicle to ensure fast and accurate
diagnostics. This level of service is
only available at an authorized GM
dealership.
Maintenance
All vehicles require periodic
maintenance. Maintenance
services, such as those detailed in
the Owner Manual and this warranty
booklet are at the owner's expense.Vehicle lubrication, cleaning,
or polishing are not covered. Failure
of or damage to components
requiring replacement or repair due
to vehicle use, wear, exposure,
or lack of maintenance is not
covered.
Items such as:
.Audio System Cleaning
.Brake Pads and Linings
.Clutch Linings
.Coolants and Fluids
.Filters
.Keyless Entry (or other remote
transmitter/receiver batteries)*
.Limited Slip Rear Axle Service
.Tire Rotation
.Wheel Alignment/Balance**
.Wiper Inserts
are covered up to the first
maintenance inspection period
outlined in the owner manual. Any
replacement at the time of,

Black plate (14,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
14 New Vehicle Limited Warranty
or beyond the maintenance
inspection period is considered
maintenance, and is not covered as
part of the New Vehicle Limited
Warranty. The New Vehicle Limited
Warranty only covers components
when replacement or repair of these
components is the result of a defect
in material or workmanship.
* Consumable battery covered up to
12 months only.
** Maintenance items after
12 000 kilometres.
Extra Expenses
Economic loss or extra expense is
not covered.
Examples include:
.Inconvenience
.Lodging, meals, or other travel
costs
.Loss of vehicle use
.Payment for loss of time or pay
.StorageOther Terms
This warranty gives you specific
legal rights. You may have different
rights which vary from province to
province according to applicable
legislation. This warranty does not
exclude or limit those rights but runs
concurrently with any such
applicable provincial legislation.
General Motors of Canada Limited
does not authorize any person to
create for it any other condition or
liability in connection with these
vehicles.Any implied warranty or
condition (including any implied
warranty or condition of
merchantability or fitness for a
particular purpose) applicable to
this vehicle is limited in duration
to the duration of this written
warranty. The performance of
repairs and needed adjustments
is the exclusive remedy under
this written warranty or any
implied warranty or condition.General Motors of Canada
Limited shall not be liable for
incidental or consequential
damages resulting from breach of
this written warranty or any
implied warranty or condition.*
* Some provinces do not allow
limitations on how long an implied
warranty will last or the exclusion or
limitation of incidental or
consequential damages, so the
above limitations or exclusions may
not apply to you.
Volt-Specific Warranty
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain Voltec® components
for Chevrolet Volt (hereafter referred
to as Voltec) for 8 years or
160,000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of the

Black plate (15,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
New Vehicle Limited Warranty 15
vehicle, against warrantable repairs
to the specific Voltec components of
the vehicle.
This warranty is for Chevrolet Volt
vehicles registered and normally
operated in the United States or
Canada, respectively. In addition to
the initial owner of the vehicle, the
coverage described in this Voltec
warranty is transferable at no cost to
any subsequent person(s) who
assumes ownership of the
vehicle within the above-described
8 years or 160 000 kilometers
(100,000 miles) term. No
deductibles are associated with
this Voltec warranty.
This Voltec component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Voltec Component Warranty.For Chevrolet Volt owners requiring
more comprehensive coverage than
that provided under this Voltec
warranty, a GM Protection Plan may
be available. See your Chevrolet
dealer for more details.
What Is Covered
This Voltec warranty covers repairs
to correct any Voltec component
defect related to materials or
workmanship occurring during the
8 year or 160 000 kilometers
(100,000 miles) term for the
following:
Towing
During the 8 year or
160 000 kilometers (100,000 miles)
Voltec warranty period, towing is
covered to the nearest Chevrolet
servicing dealer if your vehicle
cannot be driven because of a
warranted Voltec specific defect.
Contact the GM Roadside
Assistance Center for towing. Refer
to the owner manual for details.
Chevrolet Volt Coverage
Propulsion Battery Warranty
Policy
Like all batteries, the amount of
energy that the high voltage
“propulsion”battery can store will
decrease with time and miles
driven. Depending on use, the
battery may degrade as little as
10% to as much as 30% of capacity
over the warranty period. A dealer
service technician will determine if
the battery energy capacity (kWh
storage) is within the proper limit,
given the age and mileage of the
vehicle. Typical tests can take up to
24 hours.
Repair
If possible, components will be
repaired or replaced, and the
original battery will be returned to
the vehicle.

Black plate (16,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
16 New Vehicle Limited Warranty
Replace (If Necessary)
Under warranty, the high voltage
battery may be replaced with either
a new or factory reconditioned high
voltage battery with an energy
capacity (kWh storage) level at or
above that of the original battery
prior to the failure.
Your Volt battery warranty
replacement may not return your
vehicle to an“as new”condition,
but it will make your Volt fully
operational appropriate to its age
and mileage.
Other Voltec Components
High Voltage Wiring, Voltec Control
Modules, E-Compressor, Traction
Power Inverter Module (TPIM),
Accessory Power Module (APM),
and Voltec On-Board Charger.
Brakes
Brake Modulator AssemblyElectric Drive Unit
Electric drive unit assembly and
internal components, including the
auxiliary fluid pump, auxiliary pump
controller, and 3-phase cables.
Chevrolet Silverado Hybrid,
Tahoe Hybrid and GMC Sierra
and Yukon/Yukon Denali
Hybrid Specific Warranty
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain Hybrid components
for each Chevrolet Silverado Hybrid,
Chevrolet Tahoe Hybrid, GMC
Sierra Hybrid and GMC Yukon/
Yukon Denali Hybrid (hereafter
referred to as Hybrid) for 8 years or
160 000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of thevehicle, against warrantable repairs
to the specific Hybrid components of
the vehicle.
This warranty is for Hybrid vehicles
registered and normally operated in
the United States or Canada,
respectively. In addition to the initial
owner of the vehicle, the coverage
described in this Hybrid warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this Hybrid warranty.
This Hybrid component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
Hybrid Component Warranty.

Black plate (18,1)Canadian Limited Warranty and Owner Assistance Information - 2013 - crc 1st
edition - 3/14/12
18 New Vehicle Limited Warranty
.Coolants and Fluids
.Filters
Buick LaCrosse eAssist™,
Buick Regal eAssist™and
Chevrolet Malibu Eco with
eAssist™Coverage
For vehicles sold in Canada, in
addition to the Base Warranty
Coverage described in the GM
Canadian Limited Warranty and
Owner Assistance booklet, General
Motors of Canada Limited will
warrant certain eAssist components
for each LaCrosse eAssist and
Regal eAssist for 8 years or
160 000 kilometers (100,000 miles),
whichever comes first, from the
original in-service date of the
vehicle, against warrantable repairs
to the specific eAssist components
of the vehicle.
This warranty is for eAssist vehicles
registered and normally operated in
the United States or Canada,
respectively. In addition to the initial
owner of the vehicle, the coveragedescribed in this eAssist warranty is
transferable at no cost to any
subsequent person(s) who assumes
ownership of the vehicle within the
above-described 8 years or
160 000 kilometers (100,000 miles)
term. No deductibles are associated
with this eAssist warranty.
This eAssist component warranty is
in addition to the express conditions
and warranties described previously.
The coverage and benefits
described under“New Vehicle
Limited Warranty”are not extended
or altered because of this special
eAssist Component Warranty.
For eAssist owners requiring more
comprehensive coverage than that
provided under this eAssist
warranty, a GM Protection Plan may
be available. See your Buick or
Chevrolet dealer for more details.eAssist Components
The energy storage control module
and components including eAssist
battery, eAssist battery disconnect,
powerpack assembly, and the
eAssist battery cooling fan.
Starter Generator Unit
The starter generator unit, starter
generator cooling pump, and the
high voltage 3-phase/12 volt cable
assembly.
Other eAssist Components
Auxiliary transmission pump
What Is Not Covered
In addition to the“What is Not
Covered”section previously, this
eAssist warranty does not cover the
following items:
Wear Items
Wear items, such as brake linings,
are not covered in this eAssist
warranty