ECU CHEVROLET SUBURBAN 2019 Workshop Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Vehicle Care 369
Warning (Continued)
parts. The area damaged by the
tire chains could cause loss of
control and a crash.
Use another type of traction
device only if its manufacturer
recommends it for the vehicle's
tire size combination and road
conditions. Follow that
manufacturer's instructions. To
avoid vehicle damage, drive slow
and readjust or remove the
traction device if it is contacting
the vehicle. Do not spin the
wheels.
If traction devices are used, install
them on the rear tires.
Caution
If the vehicle has P255/70R17,
P265/70R17, or LT265/70R17
size tires, use tire chains only(Continued)
Caution (Continued)
where legal and only when
necessary. Use chains that are
the proper size for the tires. Install
them on the rear tires only. Do not
use chains on the front tires.
Tighten them as tightly as
possible with the ends securely
fastened. Drive slowly and follow
the chain manufacturer's
instructions. If the chains contact
the vehicle, stop and retighten
them. If the contact continues,
slow down until it stops. Driving
too fast or spinning the wheels
with chains on will damage the
vehicle.
If a Tire Goes Flat
It is unusual for a tire to blowout
while driving, especially if the tires
are maintained properly. If air goes
out of a tire, it is much more likely to
leak out slowly. But if there ever is a
blowout, here are a few tips about
what to expect and what to do: If a front tire fails, the flat tire
creates a drag that pulls the vehicle
toward that side. Take your foot off
the accelerator pedal and grip the
steering wheel firmly. Steer to
maintain lane position, and then
gently brake to a stop, well off the
road, if possible.
A rear blowout, particularly on a
curve, acts much like a skid and
may require the same correction as
used in a skid. Stop pressing the
accelerator pedal and steer to
straighten the vehicle. It may be
very bumpy and noisy. Gently brake
to a stop, well off the road,
if possible.
{Warning
Driving on a flat tire will cause
permanent damage to the tire.
Re-inflating a tire after it has been
driven on while severely
underinflated or flat may cause a
blowout and a serious crash.
Never attempt to re-inflate a tire
(Continued)

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
378 Vehicle Care
{Warning
Failure to follow these tire storage
instructions carefully could result
in personal injury or property
damage if the hoist cable fails or
if the tire comes loose. Make sure
the tire is stored securely before
driving.
Caution
Storing an aluminum wheel with a
flat tire under your vehicle for an
extended period of time or with
the valve stem pointing up can
damage the wheel. Always stow
the wheel with the valve stem
pointing down and have the
wheel/tire repaired as soon as
possible.
Caution
The tire hoist can be damaged if
there is no tension on the cable
when using it. To have the
necessary tension, the spare or
road tire and wheel assembly
must be installed on the tire hoist
to use it.
{Warning
An improperly stored spare tire
could come loose and cause a
crash. To avoid personal injury or
property damage, always store
the spare tire when the vehicle is
parked on a level surface.
Store the tire under the rear of the
vehicle in the spare tire carrier.
Refer to the following graphics and
instructions:
1. Hoist Assembly
2. Hoist Shaft
3. Hoist Shaft Access Cover/Hole
4. Jack Handle Extensions
5. Wheel Wrench
6. Spare Tire Lock
7. Hoist End of Extension Tool
8. Hoist Shaft Access Hole
9. Spare Tire (Valve Stem Pointed Down)
10. Tire/Wheel Retainer
11. Hoist Cable

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
380 Vehicle Care
7. Make sure the tire is storedsecurely. Push, pull, and then
try to turn the tire. If the tire
moves, use the wheel wrench
to tighten the cable.
Repeat this tightness check
procedure when checking the
spare tire pressure according
to the scheduled maintenance
information or any time the
spare tire is handled due to
service of other components.
Correctly Stored
Incorrectly Stored
8. Reinstall the spare tire lock.
9. Reinstall the hoist shaft access cover.
If equipped, reinstall the hitch
cover and turn the retainers
clockwise.
To store the tools:
1. Return the tools (wheel wrench, jack handle, and jack
handle extensions) to the
tool bag.
2. Assemble the wheel blocks and jack together with the
wing nut. 3. Position the jack and wheel
blocks in the driver side trim
panel over the wheelhouse.
4. Turn the jack knob clockwise until the jack is secured tight in
the mounting bracket. Be sure
to position the holes in the
base of the jack onto the pin in
the mounting bracket.
5. Use the retaining bracket to fasten the tool bag on the stud
and turn the wing nut clockwise
to secure.
6. Close the trim panel door.
Full-Size Spare Tire
If this vehicle came with a full-size
spare tire, it was fully inflated when
new, however, it can lose air over
time. Check the inflation pressure
regularly. See Tire Pressure0355
and Vehicle Load Limits 0215. For
instructions on how to remove,
install, or store a spare tire, see Tire
Changing 0371.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Vehicle Care 385
Caution
If the jumper cables are
connected or removed in the
wrong order, electrical shorting
may occur and damage the
vehicle. The repairs would not be
covered by the vehicle warranty.
Always connect and remove the
jumper cables in the correct order,
making sure that the cables do
not touch each other or other
metal.
Jumper Cable Removal
Reverse the sequence exactly when
removing the jumper cables.
After starting the disabled vehicle
and removing the jumper cables,
allow it to idle for several minutes.
Towing the Vehicle
Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered by
the vehicle warranty. Do not lash
or hook to suspension
components. Use the proper
straps around the tires to secure
the vehicle. Do not drag a locked
wheel/tire while loading the
vehicle. Do not use a sling type
lift to tow the vehicle. This could
damage the vehicle.
GM recommends a flatbed tow truck
to transport a disabled vehicle. Use
ramps to help reduce approach
angles, if necessary. A towed
vehicle should have its drive wheels
off the ground. Contact Roadside
Assistance or a professional towing
service if the disabled vehicle must
be towed.
Front Attachment Points
The vehicle is equipped with
specific attachment points to be
used to pull the vehicle onto a
flatbed car carrier from a flat road
surface. Do not use these
attachment points to pull the vehicle
from snow, mud or sand.
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle, such as a motor home. The
two most common types of

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Vehicle Care 387
Four-Wheel-Drive Vehicles
Only dinghy tow four-wheel-drive
vehicles with a two speed transfer
case that has an N (Neutral) and a
4
nsetting.
{Warning
Shifting a four-wheel-drive
vehicle's transfer case into
N (Neutral) can cause the vehicle
to roll even if the transmission is
in P (Park). You or others could(Continued)
Warning (Continued)
be injured. Set the parking brake
before shifting the transfer case
to N (Neutral).
To dinghy tow: 1. Position the vehicle being towed behind the tow vehicle,
facing forward and on a level
surface.
2. Securely attach the vehicle being towed to the tow vehicle.
3. Apply the parking brake and start the engine.
4. Shift the transfer case to N (Neutral). See “Shifting into
N (Neutral)” underFour-Wheel
Drive 0239 for the proper
procedure. Check that the
vehicle is in N (Neutral) by
shifting the transmission to
R (Reverse) and then to D
(Drive). There should be no
movement of the vehicle while
shifting. 5. With the transmission in D
(Drive), turn the ignition to
ACC/ACCESSORY. If equipped
with Keyless Access, turn the
engine off.
Caution
Failure to disconnect the negative
battery cable or to have it contact
the terminals can cause damage
to the vehicle.
6. Disconnect the negative battery cable at the battery and
secure the nut and bolt. Cover
the negative battery post with a
non-conductive material to
prevent any contact with the
negative battery terminal.
7. Shift the transmission to P (Park).
Caution
If the steering column is locked,
vehicle damage may occur.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
Vehicle Care 389
Caution (Continued)
warranty. Never tow the vehicle
with the rear wheels on the
ground.
Two-wheel-drive vehicles and
four-wheel-drive vehicles with a
single speed automatic transfer
case should not be towed with the
rear wheels on the ground.
Two-wheel-drive transmissions have
no provisions for internal lubrication
while being towed. Four-wheel-drive
vehicles with a single speed
automatic transfer case have no
N (Neutral) position and will spin the
transmission when the rear
wheels turn.
To dolly tow a two-wheel-drive
vehicle or a four-wheel-drive vehicle
with a single speed automatic
transfer case, the vehicle must be
towed with the rear wheels on the
dolly. See “Rear Towing (Rear
Wheels Off the Ground)” later in this
section. Four-Wheel-Drive Vehicles with a
Two Speed Automatic
Transfer Case
To dolly tow a four-wheel-drive
vehicle from the front:
1. Attach the dolly to the tow vehicle following the dolly
manufacturer's instructions.
2. Drive the front wheels onto the dolly.
3. Shift the transmission to P (Park).
4. Set the parking brake.
{Warning
Shifting a four-wheel-drive
vehicle's transfer case into
N (Neutral) can cause the vehicle
to roll even if the transmission is
in P (Park). You or others could
be injured. Set the parking brake
before shifting the transfer case
to N (Neutral).
5. Use a clamping device designed for towing to ensure
that the front wheels are locked
into the straight position.
6. Shift the transfer case to N (Neutral). See Four-Wheel
Drive 0239.
7. Secure the vehicle to the dolly following the manufacturer's
instructions.
8. Release the parking brake only after the vehicle being towed is
firmly attached to the towing
vehicle.
9. Turn the ignition off.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
390 Vehicle Care
Rear Towing (Rear Wheels Off
the Ground)
Two-Wheel-Drive Vehicles and
Four-Wheel-Drive Vehicles with a
Single Speed Automatic
Transfer Case
To dolly tow the vehicle from
the rear:1. Attach the dolly to the tow vehicle following the dolly
manufacturer's instructions. 2. Drive the rear wheels onto the
dolly.
3. Firmly set the parking brake. See Parking Brake 0245.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels
are locked into the straight
position.
7. For four-wheel-drive vehicles with a single speed automatic
transfer case, shift the transfer
case into 2
m. See Four-Wheel
Drive 0239.
8. Turn the ignition off. Four-Wheel-Drive Vehicles with a
Two Speed Automatic
Transfer Case
To dolly tow a four-wheel-drive
vehicle from the rear:
1. Attach the dolly to the tow vehicle following the dolly
manufacturer's instructions.
2. Drive the rear wheels onto the dolly.
3. Firmly set the parking brake. See Parking Brake 0245.
4. Put the transmission in P (Park).
5. Secure the vehicle to the dolly following the manufacturer's
instructions.
6. Use an adequate clamping device designed for towing to
ensure that the front wheels
are locked into the straight
position.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
400 Vehicle Care
Reinstall by lining up the floor mat
retainer openings over the carpet
retainers and snapping into position.
Make sure the floor mat is properly
secured in place.
Verify the floor mat does not
interfere with the pedals.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
426 Customer Information
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given. .
Emergency Tow from a Public
Road or Highway: Tow to the
nearest Chevrolet dealer for
warranty service, or if the vehicle
was in a crash and cannot be
driven. Assistance is not given
when the vehicle is stuck in the
sand, mud, or snow.
. Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
. Battery Jump Start: Service to
jump start a dead battery.
. Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
event, incidental expenses may
be reimbursed within the
Powertrain warranty period.
Items considered are reasonable
and customary hotel, meals,
rental car, or a vehicle being
delivered back to the customer,
up to 500 miles.
Services Not Included in
Roadside Assistance
. Impound towing caused by
violation of any laws
. Legal fines
. Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices
Service is not provided if a vehicle
is in an area that is not accessible
to the service vehicle or is not a
regularly traveled or maintained
public road, which includes ice and
winter roads. Off-road use is not
covered.
Services Specific to
Canadian-Purchased Vehicles
. Fuel Delivery: Reimbursement
is up to 7 liters. If available,
diesel fuel delivery may be
restricted. Propane and other
fuels are not provided through
this service.
. Lock-Out Service: Vehicle
registration is required.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-12460269) - 2019 - CRC - 9/11/18
OnStar 435
OnStar
OnStar Overview
OnStar Overview . . . . . . . . . . . . . 435
OnStar Services
Emergency . . . . . . . . . . . . . . . . . . . 436
Security . . . . . . . . . . . . . . . . . . . . . . 437
OnStar Additional Information
OnStar AdditionalInformation . . . . . . . . . . . . . . . . . . 437
OnStar Overview
=Voice Command Button
QBlue OnStar Button
>Red Emergency Button
This vehicle may be equipped with a
comprehensive, in-vehicle system
that can connect to an OnStar
Advisor for Emergency, Security,
Navigation, Connections, and
Diagnostics Services. OnStar
services may require a paid service
plan and data plan. OnStar requires
the vehicle battery and electrical
system, cellular service, and GPS
satellite signals to be available and
operating. OnStar acts as a link to
existing emergency service
providers. OnStar may collect information about you and your
vehicle, including location
information. See OnStar User
Terms, Privacy Statement, and
Software Terms for more details
including system limitations at
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
The OnStar system status light is
next to the OnStar buttons. If the
status light is:
.
Solid Green: System is ready.
. Flashing Green: On a call.
. Red: Indicates a problem.
. Off: System is off. Press
Q
twice to speak with an OnStar
Advisor.
Press
Qor call 1-888-4ONSTAR
(1-888-466-7827) to speak to an
Advisor.
Functionality of the Voice Command
button may vary by vehicle and
region.