navigation CHEVROLET SUBURBAN 2020 User Guide

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
418 OnStar
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for 10 days
without an ignition cycle. If the
vehicle has not been started for
10 days, OnStar can contact
Roadside Assistance or a locksmith
to help gain access to the vehicle.
Global Positioning
System (GPS)
. Obstruction of the GPS can
occur in a large city with tall
buildings; in parking garages;
around airports; in tunnels and
underpasses; or in an area with
very dense trees. If GPS signals
are not available, the OnStar
system should still operate to call OnStar. However, OnStar
could have difficulty identifying
the exact location.
. In emergency situations, OnStar
can use the last stored GPS
location to send to emergency
responders.
A temporary loss of GPS can cause
loss of the ability to send a
Turn-by-Turn Navigation route. The
Advisor may give a verbal route or
may ask for a call back after the
vehicle is driven into an open area.
Cellular and GPS Antennas
Cellular reception is required for
OnStar to send remote signals to
the vehicle. Do not place items over
or near the antenna to prevent
blocking cellular and GPS signal
reception.
Unable to Connect to OnStar
Message
If there is limited cellular coverage
or the cellular network has reached
maximum capacity, this message may come on. Press
Qto try the
call again or try again after driving a
few miles into another cellular area.
Vehicle and Power Issues
OnStar services require a vehicle
electrical system, wireless service,
and GPS satellite technologies to be
available and operating for features
to function properly. These systems
may not operate if the battery is
discharged or disconnected.
Add-on Electrical Equipment
The OnStar system is integrated
into the electrical architecture of the
vehicle. Do not add any electrical
equipment. See Add-On Electrical
Equipment 0282. Added electrical
equipment may interfere with the
operation of the OnStar system and
cause it to not operate.
Vehicle Software Updates
OnStar or GM may remotely deliver
software updates or changes to the
vehicle without further notice or
consent. These updates or changes
may enhance or maintain safety,

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
OnStar 419
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
422 Connected Services
Connected
Services
Connected Services
Navigation . . . . . . . . . . . . . . . . . . . . 422
Connections . . . . . . . . . . . . . . . . . . 423
Diagnostics . . . . . . . . . . . . . . . . . . . 424
Connected Services
Navigation
Navigation requires a specific
OnStar or connected service plan.
Press
Qto receive Turn-by-Turn
directions or have them sent to the
vehicle’s navigation screen,
if equipped.
Turn-by-Turn Navigation
1. PressQto connect to an
Advisor.
2. Request directions to be downloaded to the vehicle.
3. Follow the voice-guided commands.
Using Voice Commands
During a Planned Route
Functionality of the Voice Command
button, if equipped, may vary by
vehicle and region. For some
vehicles, press
=to open the OnStar app on the infotainment
display. For other vehicles press
=
as follows.
Cancel Route
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Cancel route.” System
responds: “Do you want to
cancel directions?”
3. Say “Yes.”System responds:
“OK, request completed, thank
you, goodbye.”
Route Preview
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Route preview.” System
responds with the next three
maneuvers.
Repeat
1. Press
=. System responds:
“OnStar ready,” then a tone.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
Connected Services 423
2. Say“Repeat.” System
responds with the last direction
given, then responds with
“OnStar ready,” then a tone.
Get My Destination
1. Press
=. System responds:
“OnStar ready,” then a tone.
2. Say “Get my destination.”
System responds with the
address and distance to the
destination, then responds with
“OnStar ready,” then a tone.
Send Destination to Vehicle
Directions can be sent to the
vehicle’s navigation screen,
if equipped.
Press
Q, then ask the Advisor to
download directions to the vehicle’s
navigation system, if equipped. After
the call ends, the navigation screen
will provide prompts to begin driving
directions. Routes that are sent to
the navigation screen can only be
canceled through the navigation
system. See www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Connections
The following services help with
staying connected.
For coverage maps, see
www.onstar.com (U.S.) or
www.onstar.ca (Canada).
Ensuring Security
.
Change the default passwords
for the Wi-Fi hotspot and
myChevrolet mobile application.
Make these passwords different
from each other and use a
combination of letters, numbers,
and symbols to increase the
security.
. Change the default name of the
SSID (Service Set Identifier).
This is your network’s name that
is visible to other wireless
devices. Choose a unique name
and avoid family names or
vehicle descriptions. Wi-Fi Hotspot (If Equipped)
The vehicle may have a built-in
Wi-Fi hotspot that provides access
to the Internet and web content at
4G LTE speed. Up to seven mobile
devices can be connected. A data
plan is required. Use the in-vehicle
controls only when it is safe to
do so.
1. To retrieve Wi-Fi hotspot information, press
=to open
the OnStar app on the
infotainment display, then
select Wi-Fi Hotspot. On some
vehicles, touch Wi-Fi or Wi-Fi
Settings on the screen.
2. The Wi-Fi settings will display the Wi-Fi hotspot name (SSID),
password, and on some
vehicles, the connection type
(no Internet connection, 3G,
4G, 4G LTE), and signal quality
(poor, good, excellent).
3. To change the SSID or password, press
Qor call
1-888-4ONSTAR to connect
with an Advisor. On some

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
Index 427
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 123
Charging System Light . . . . . . . . . 137
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 137
Ignition Transmission Lock . . . .311
Child Restraints Infants and Young Children . . . . . 89
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . 104, 106, 107
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Child-View Mirror . . . . . . . . . . . . . . . . 40
Circuit Breakers . . . . . . . . . . . . . . . . 319
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 371
Interior Care . . . . . . . . . . . . . . . . . . 376
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 178
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Cluster, Instrument . . . . . . . . . . . . . 127
Collision Damage Repair . . . . . . . 407
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .110
Compass . . . . . . . . . . . . . . . . . . . . . . . 120 Connected Services
Connections . . . . . . . . . . . . . . . . . . 423
Diagnostics . . . . . . . . . . . . . . . . . . . 424
Navigation . . . . . . . . . . . . . . . . . . . . 422
Connections Connected Services . . . . . . . . . . 423
Control
Hill Descent . . . . . . . . . . . . . . . . . . 231
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 229
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 141
Control of a Vehicle . . . . . . . . . . . . . 189
Convenience Net . . . . . . . . . . . . . . . 113
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine Temperature Gauge . . 134
Cooling . . . . . . . . . . . . . . . . . . . . 178, 182
Cooling System . . . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 406
Cruise Control . . . . . . . . . . . . . . . . . . 232 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 235
Cupholders . . . . . . . . . . . . . . . . . . . . . 110
Customer Assistance . . . . . . . . . . . 403 Offices . . . . . . . . . . . . . . . . . . . . . . . . 402 Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 403
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 409
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 400
Cybersecurity . . . . . . . . . . . . . . . . . . . 412
D
Damage Repair, Collision . . . . . . . 407
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 413
OnStar . . . . . . . . . . . . . . . . . . . . . . . 413
Data Recorders, Event . . . . . . . . . 412
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 170
Defensive Driving . . . . . . . . . . . . . . . 188
Delayed Locking . . . . . . . . . . . . . . . . . 25
Diagnostics Connected Services . . . . . . . . . . 424
Distracted Driving . . . . . . . . . . . . . . . 187
Dome Lamps . . . . . . . . . . . . . . . . . . . 173
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . 25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
432 Index
N
NavigationConnected Services . . . . . . . . . . 422
Net, Convenience . . . . . . . . . . . . . . 113
New Vehicle Break-In . . . . . . . . . . . 204
O
Odometer . . . . . . . . . . . . . . . . . . . . . . . 131 Trip . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Off-Road . . . . . . . . . . . . . . . . . . . . . . . 191 Driving . . . . . . . . . . . . . . . . . . . . . . . . 191
Recovery . . . . . . . . . . . . . . . . . . . . . 190
Oil Engine . . . . . . . . . . . . . . . . . . . . . . . . 293
Engine Oil Life System . . . . . . . 295
Engine Oil Pressure Gauge . . . 133
Older Children, Restraints . . . . . . . 87
Online Owner Center . . . . . . . . . . . 403
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . 413
OnStar Additional Information . . . . . . . . . . . . . . . . . . . . 416
OnStar Emergency . . . . . . . . . . . . . 415
OnStar Overview . . . . . . . . . . . . . . . 414
OnStar Security . . . . . . . . . . . . . . . . 416
Operation Fog Lamps . . . . . . . . . . . . . . . . . . . 172 Outlets
Power . . . . . . . . . . . . . . . . . . . . . . . . 121
Overheating, Engine . . . . . . . . . . . . 305
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 214
Park Assist . . . . . . . . . . . . . . . . . . . . . 244
Parking Brake . . . . . . . . . . . . . . . . . . . . . . . . . 228
Brake and P (Park)
Mechanism Check . . . . . . . . . . 312
Extended . . . . . . . . . . . . . . . . . . . . . 214
Over Things That Burn . . . . . . . 214
Parking or Backing
Assistance Systems . . . . . . . . . . 244
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 136
Passenger Compartment Air
Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Passenger Sensing System . . . . . 81
Perchlorate Materials Requirements, California . . . . . . 285
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 154 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 25
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Outlets . . . . . . . . . . . . . . . . . . . . . . . 121
Protection, Battery . . . . . . . . . . . . 176
Retained Accessory (RAP) . . . 212
Seat Adjustment . . . . . . . . . . . . . . . . 47
Windows . . . . . . . . . . . . . . . . . . . . . . . 40
Power Assist Steps . . . . . . . . . . . . . . 32
Pregnancy, Using Seat Belts . . . . 71
Privacy Vehicle Data Recording . . . . . . . 412
Program Courtesy Transportation . . . . . . 406
Prohibited Fuels . . . . . . . . . . . . . . . . 257
Proposition 65 Warning,
California . . . . . . . . . . . .285, 309, 363, Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 409
R
Radio Frequency Statement . . . . 410
Reading Lamps . . . . . . . . . . . . . . . . . 174
Rear Axle . . . . . . . . . . . . . . . . . . . . . . . 311