phone CHEVROLET SUBURBAN 2020 Owner's Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
OnStar 417
.Call TTY 1-877-248-2080.
. Press
Qto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 410.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13566622) - 2020 - CRC - 4/15/19
424 Connected Services
vehicles, the SSID and
password can be changed in
the Wi-Fi Hotspot menu.
After initial set-up, your vehicle’s
Wi-Fi hotspot will connect
automatically to your mobile
devices. Manage data usage by
turning Wi-Fi on or off on your
mobile device, using the
myChevrolet mobile app, or by
contacting an OnStar Advisor. On
some vehicles, Wi-Fi can also be
managed from the Wi-Fi
Hotspot menu.
MyChevrolet Mobile App (If
Available)
Download the myChevrolet mobile
app to compatible Apple and
Android smartphones. Chevrolet
users can access the following
services from a smartphone:
. Remotely start/stop the vehicle,
if factory-equipped.
. Lock/unlock doors, if equipped
with automatic locks.
. Activate the horn and lamps. .
Check the vehicle’s fuel level, oil
life, or tire pressure,
if factory-equipped with the Tire
Pressure Monitor System.
. Send destinations to the vehicle.
. Locate the vehicle on a map
(U.S. market only).
. Turn the vehicle's Wi-Fi hotspot
on/off, manage settings, and
monitor data consumption,
if equipped.
. Locate a dealer and schedule
service.
. Request roadside assistance.
. Set a parking reminder with pin
drop, take a photo, make a note,
and set a timer.
. Connect with Chevrolet on social
media.
Features are subject to change. For
myChevrolet mobile app information
and compatibility, see
my.chevrolet.com.
An active OnStar or connected
service plan may be required.
A compatible device, factory-installed remote start, and
power locks are required. Data rates
apply. See www.onstar.com for
details and system limitations.
Remote Services
Contact an OnStar Advisor to
unlock the doors or sound the horn
and flash the lamps.
Marketplace
OnStar Advisors can provide offers
from restaurants and retailers on
your route, help locate hotels,
or book a room. These services
vary by market.
Diagnostics
By monitoring and reporting on the
vehicle's key systems, OnStar
Advanced Diagnostics, if equipped,
provides a way to keep up on
maintenance. Capabilities vary by
model. See www.onstar.com for
details and system limitations.
Features are subject to change. For
updates on feature capabilities, see
my.chevrolet.com. Message and
data rates may apply.

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
Index 427
ChargingWireless . . . . . . . . . . . . . . . . . . . . . . 123
Charging System Light . . . . . . . . . 137
Check Engine Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 137
Ignition Transmission Lock . . . .311
Child Restraints Infants and Young Children . . . . . 89
Lower Anchors and Tethersfor Children . . . . . . . . . . . . . . . . . . . 94
Older Children . . . . . . . . . . . . . . . . . . 87
Securing . . . . . . . . . . . . 104, 106, 107
Systems . . . . . . . . . . . . . . . . . . . . . . . . 91
Child-View Mirror . . . . . . . . . . . . . . . . 40
Circuit Breakers . . . . . . . . . . . . . . . . 319
Cleaning Exterior Care . . . . . . . . . . . . . . . . . 371
Interior Care . . . . . . . . . . . . . . . . . . 376
Climate Control Systems Dual Automatic . . . . . . . . . . . . . . . 178
Rear . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Cluster, Instrument . . . . . . . . . . . . . 127
Collision Damage Repair . . . . . . . 407
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . .110
Compass . . . . . . . . . . . . . . . . . . . . . . . 120 Connected Services
Connections . . . . . . . . . . . . . . . . . . 423
Diagnostics . . . . . . . . . . . . . . . . . . . 424
Navigation . . . . . . . . . . . . . . . . . . . . 422
Connections Connected Services . . . . . . . . . . 423
Control
Hill Descent . . . . . . . . . . . . . . . . . . 231
Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 229
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 141
Control of a Vehicle . . . . . . . . . . . . . 189
Convenience Net . . . . . . . . . . . . . . . 113
Convex Mirrors . . . . . . . . . . . . . . . . . . 36
Coolant Engine Temperature Gauge . . 134
Cooling . . . . . . . . . . . . . . . . . . . . 178, 182
Cooling System . . . . . . . . . . . . . . . . . 301
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 406
Cruise Control . . . . . . . . . . . . . . . . . . 232 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Cruise Control, Adaptive . . . . . . . . 235
Cupholders . . . . . . . . . . . . . . . . . . . . . 110
Customer Assistance . . . . . . . . . . . 403 Offices . . . . . . . . . . . . . . . . . . . . . . . . 402 Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 403
Customer Information Publications OrderingInformation . . . . . . . . . . . . . . . . . . 409
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . 400
Cybersecurity . . . . . . . . . . . . . . . . . . . 412
D
Damage Repair, Collision . . . . . . . 407
Danger, Warning, and Caution . . . . 2
Data Collection Infotainment System . . . . . . . . . . 413
OnStar . . . . . . . . . . . . . . . . . . . . . . . 413
Data Recorders, Event . . . . . . . . . 412
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 170
Defensive Driving . . . . . . . . . . . . . . . 188
Delayed Locking . . . . . . . . . . . . . . . . . 25
Diagnostics Connected Services . . . . . . . . . . 424
Distracted Driving . . . . . . . . . . . . . . . 187
Dome Lamps . . . . . . . . . . . . . . . . . . . 173
Door Ajar Light . . . . . . . . . . . . . . . . . . . . . 144
Delayed Locking . . . . . . . . . . . . . . . . 25
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/-
Mexico-13566622) - 2020 - CRC - 4/24/19
434 Index
Reclining Seatbacks . . . . . . . . . . . . 48
Second Row . . . . . . . . . . . . . . . . . . . . 55
Third Row Seat . . . . . . . . . . . . . . . . . 59
Second Row Seats . . . . . . . . . . . . . . 55
Securing Child Restraints . . . . . . . . . . .104, 106, 107
Security
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 143
OnStar . . . . . . . . . . . . . . . . . . . . . . . 416
Vehicle . . . . . . . . . . . . . . . . . . . . . . . . . 33
Vehicle Alarm . . . . . . . . . . . . . . . . . . . 33
Service . . . . . . . . . . . . . . . . . . . . . . . . . 185 Accessories andModifications . . . . . . . . . . . . . . . . 285
Doing Your Own Work . . . . . . . . 286
Maintenance Records . . . . . . . . 395
Maintenance, General Information . . . . . . . . . . . . . . . . . . 381
Parts Identification . . . . . . . . . . . . 396
Scheduling Appointments . . . . . 406
Services
Special Application . . . . . . . . . . . 388
Servicing the Airbag . . . . . . . . . . . . . 85
Shift Lock Control Function Check, Automatic
Transmission . . . . . . . . . . . . . . . . . . 311
Shifting Into Park . . . . . . . . . . . . . . . . . . . . . . 212 Out of Park . . . . . . . . . . . . . . . . . . . 214
Side Blind Zone Alert (SBZA) . . . 252
Signals, Turn and
Lane-Change . . . . . . . . . . . . . . . . . 171
Special Application Services . . . . 388
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . . 397
Speedometer . . . . . . . . . . . . . . . . . . . 131
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 142
Start Assist, Hill . . . . . . . . . . . . . . . . . 228
Start Vehicle, Remote . . . . . . . . . . . 23
Starter Switch Check . . . . . . . . . . . 311
Starting the Engine . . . . . . . . . . . . . 209
Steering . . . . . . . . . . . . . . . . . . . . . . . . 189 Heated Wheel . . . . . . . . . . . . . . . . .117
Wheel Adjustment . . . . . . . . . . . . .116
Wheel Controls . . . . . . . . . . . . . . . .117
Steps Power Assist . . . . . . . . . . . . . . . . . . . 32
Stoplamps and Back-up Lamps
Bulb Replacement . . . . . . . . . . . . 317
Storage Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Storage Areas
Armrest . . . . . . . . . . . . . . . . . . . . . . . . 111
Center Console . . . . . . . . . . . . . . . .112
Convenience Net . . . . . . . . . . . . . .113 Floor Console . . . . . . . . . . . . . . . . .113
Glove Box . . . . . . . . . . . . . . . . . . . . .110
Instrument Panel . . . . . . . . . . . . . .110
Roof Rack System . . . . . . . . . . . . .113
Sunglasses . . . . . . . . . . . . . . . . . . . . 111
Storage Compartments . . . . . . . . . 110
Struts Gas . . . . . . . . . . . . . . . . . . . . . . . . . . . 314
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 198
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 42
Sunglass Storage . . . . . . . . . . . . . . . 111
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 248
Infotainment . . . . . . . . . . . . . 177, 413
Roof Rack . . . . . . . . . . . . . . . . . . . . .113
Systems Driver Assistance . . . . . . . . . . . . . 243
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 131
TaillampsBulb Replacement . . . . . . . . . . . . 317
Text Telephone (TTY) Users . . . . 403
Theft-Deterrent Systems . . . . . . . . . 35