fuel reserve CHEVROLET SUBURBAN 2021 Owner's Manual

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
Driving and Operating 225
Certification/Tire Label
A vehicle specific Certification/Tire label
is attached to the center pillar (B-pillar).
The label may shows the size of the
vehicle's original tires and the inflation
pressures needed to obtain the gross
weight capacity of the vehicle. This is
called Gross Vehicle Weight Rating
(GVWR). The GVWR includes the weight
of the vehicle, all occupants, fuel, and
cargo.
The Certification/Tire label also may
show the maximum weights for the
front and rear axles, called Gross Axle
Weight Rating (GAWR). To find out theactual loads on the front and rear axles,
weigh the vehicle at a weigh station.
Your dealer can help with this. Be sure
to spread your load equally on both
sides of the centerline.
The Certification/Tire label may also
include information about the Front
Axle Reserve Capacity.
{Warning
Do not load the vehicle any heavier
than the Gross Vehicle Weight Rating
(GVWR), or either the maximum
front or rear Gross Axle Weight
Rating (GAWR). This can cause
systems to break and change the
way the vehicle handles. This could
cause loss of control and a crash.
Overloading can also reduce stopping
performance, damage the tires, and
shorten the life of the vehicle. Caution
Overloading the vehicle may cause
damage. Repairs would not be covered by
the vehicle warranty. Do not overload the
vehicle.
The label will help decide how much
cargo and installed equipment the truck
can carry.
Using heavier suspension components
to get added durability might not
change the weight ratings. Ask your
dealer to help load the vehicle the
right way.
{Warning
Things you put inside the vehicle can
strike and injure people in a sudden
stop or turn, or in a crash.
.Put things in the cargo area of the
vehicle. Try to spread the weight
evenly.
(Continued)

Chevrolet Tahoe/Suburban Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-13690484) - 2021 - crc - 8/17/20
406 Customer Information
If the vehicle cannot be scheduled into the
service department immediately, keep
driving it until it can be scheduled for
service, unless, of course, the problem is
safety related. If it is, please call your
dealership, let them know this, and ask for
instructions.
If your dealer requests you to bring the
vehicle for service, you are urged to do so
as early in the work day as possible to
allow for same-day repair.
Courtesy Transportation Program
To enhance your ownership experience, we
and our participating dealers are proud to
offer Courtesy Transportation, a customer
support program for vehicles with the
Bumper-to-Bumper (Base Warranty Coverage
period in Canada), extended powertrain,
and/or hybrid-specific warranties in both the
U.S. and Canada.
Several Courtesy Transportation options are
available to assist in reducing inconvenience
when warranty repairs are required.
Courtesy Transportation is not a part of the
New Vehicle Limited Warranty. A separate
manual entitled“Limited Warranty and Owner Assistance Information”
furnished
with each new vehicle provides detailed
warranty coverage information.
Transportation Options
Warranty service can generally be
completed while you wait. However, if you
are unable to do so, your dealer may offer
the following transportation options:
Shuttle Service
This includes one-way or round-trip shuttle
service within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel Reimbursement
If overnight warranty repairs are needed,
and public transportation is used, the
expense must be supported by original
receipts and within the maximum amount
allowed by GM. If U.S. customers arrange
their own transportation, limited
reimbursement for reasonable fuel expenses
may be available. Claim amounts should
reflect actual costs and be supported by
original receipts. See your dealer for
information. Courtesy Rental Vehicle
For an overnight warranty repair, the dealer
may provide an available courtesy rental
vehicle or provide for reimbursement of a
rental vehicle. Reimbursement is limited and
must be supported by original receipts as
well as a signed and completed rental
agreement and meet state/provincial, local,
and rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements, insurance
coverage, credit card, etc. Additional fees
such as fuel, rental vehicle insurance, taxes,
levies, usage fees, excessive mileage,
or rental usage beyond the completion of
the repair are also your responsibility.
It may not be possible to provide a like
vehicle as a courtesy rental.
Additional Program Information
All program options, such as shuttle service,
may not be available at every dealer.
Contact your dealer for specific availability.
General Motors reserves the right to
unilaterally modify, change, or discontinue
Courtesy Transportation at any time and to
resolve all questions of claim eligibility
pursuant to the terms and conditions
described herein at its sole discretion.