phone CHEVROLET TAHOE 2023 Owner's Manual

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Infotainment System 161
There is no sound from the headphones
with the indicator light on :Make sure the
headphones have sufficient charge. Plug the
headphones to a USB-C port to charge.
Check to see if headphones are paired to the
screens. Make sure that you are listening in
to the correct screen by pressing the
channel select button.
If the steps above do not work, then unpair
the headphones from the RSI screens, turn
the headphones off, turn them back on and
attempt to pair them. See pairing
procedures for the Bluetooth headphone
previously in this section.
Video Distortion
Video distortion can occur when operating
cellular phones, scanners, CB radios, Global
Positioning Systems (GPS), two-way radios,
mobile faxes, or walkie talkies.
It might be necessary to turn off the video
player when operating one of these devices
in or near the vehicle.
Navigation
Using the Navigation System
The Navigation software is provided by
Google Maps. The information provided in
this section is a general overview and is
subject to change. For the latest functional
information, see g.co/mapsincar.
Accept the Terms and Conditions to use.
Internet Connectivity
Google Maps relies on a subscription data
plan for full functionality, including
availability of offline maps. With an
applicable connected services plan, Google
Maps can be used offline when driving
through connectivity dead zones by
auto-downloading offline maps prior to
going offline.
Profiles
Sign in to a Google Account for personalized
service. Information available in the Google
Account will be shown.
To log into a profile, see Accounts under
Settings (Base Radio) 0177 or
Settings (Uplevel Radio) 0178. Voice Assistant
If equipped, Google Maps can be controlled
by voice commands, see Google Assistant
under
Voice Recognition 0164.
Language and Units
To change the language, see Settings (Base
Radio) 0177 orSettings (Uplevel Radio)
0 178.
To change the units, see Instrument Cluster
(Base Level) 0102 or
Instrument Cluster (Uplevel) 0104.
Mute Settings
During active route guidance, Google Maps
can give audible voice directions, traffic
alerts, or can be muted. In the Google Maps
app, touch Settings, then Mute settings to
access the options. Alternatively, audible
voice directions and traffic alerts can be
muted by touching the sound icon on the
turn card during active navigation.
Compass
The Google Maps orientation can be
changed between the direction currently
traveling and pointing North. Touch the
compass to switch between these options.

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1. Pressgon the steering wheel controls,
touch Google Assistant on the Home
screen, or use the wake up words “Hey
Google” or“OK Google” to activate voice
recognition. Google Assistant must be set
as the Default Assistant for the
gand
the wake word options to work.
2. Clearly speak one of the commands described later in this section.
Canceling Google Assistant
.Presscon the steering wheel controls
to cancel the Google Assistant request.
Helpful Hints for Speaking Commands
Voice recognition identifies commands that
are naturally stated in sentence form,
or direct commands that state the
application and the task.
For best results:
.Speak the command naturally, not too
fast, not too slow.
.Use direct commands without a lot of
extra words. For example, “Call
at work,” “Play” followed by the artist or
song name, or “Play”followed by the
radio station number. Direct commands are more clearly
understood by the system. An example of a
direct command is
“Dial .”
If a cell phone number was saved with a
name and a place, the direct command
should include both. For example “Call
at work.”
Voice Recognition for the Radio
When voice is touched, the voice recognition
commands for AM, FM, SiriusXM (if
equipped), and media apps (if supported) are
available.
“Play AM” :Tune to the
radio station frequency identified in the
command (like “nine fifty”).
“Play FM” :Tune to the
radio station frequency identified in the
command (like “one oh one point one”).
“Play channel on
SiriusXM” :Tune to the SiriusXM radio
station channel number identified in the
command. This command may require an
online connection.
“Play on Sirius XM” :
Tune to the SiriusXM radio station channel
name identified in the command. This
command may require an online connection. “Play on

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“Find a ”:Find and
initiate navigation to a POI in the command
in the command.
“Add on my way” :Adds a
way-point to the current route.
“Take me home” :Starts navigation to
Home location set in Google maps.
Onboard Vehicle Commands
These commands can be used to adjust
vehicle temperature, control window
defrosters and obtain fuel information.
“Turn on the A/C” :Turns on the air
conditioning.
“How much gas do I have left” :Find out
how much fuel your vehicle has left.
“Set temperature to
degrees” :Set to a specific temperature
inside your vehicle.
Phone Assistant Voice Recognition
While a device is connected via Bluetooth,
Android Auto, or CarPlay, press and hold
g
on the steering wheel controls to pass
through and launch the Voice Assistant on
the connected mobile phone (e.g, Google
assistant, Siri, etc.).
Phone
Bluetooth (Overview)
The Bluetooth-capable system can interact
with many mobile devices to:
.Place and receive calls in a
hands-free mode.
.Share the device’s address book or
contact list with the vehicle.
.Stream audio (music, podcasts).
.Notify receipt of text messages.
To minimize driver distraction, before
driving, and with the vehicle parked:
.Become familiar with the features of the
mobile device. Organize the phone book
and contact lists clearly and delete
duplicate or rarely used entries.
.Review the controls and operation of the
infotainment system.
.Pair mobile device(s) to the vehicle. The
system may not work with all mobile
devices. See “Pairing”later in this section.
Vehicles with a Bluetooth system can use a
Bluetooth-capable mobile device with a
Hands-Free Profile to make and receive
phone calls. The infotainment system and
voice recognition are used to control the system. The system can be used while the
ignition is on or in accessory mode. The
range of the Bluetooth system can be up to
9.1 m (30 ft). Not all mobile devices support
all functions and not all mobile devices work
with the Bluetooth system. See
Online
Account 0413 for more information about
compatible mobile devices.
Controls
Use the controls on the infotainment display
and the steering wheel to operate the
Bluetooth system.
Steering Wheel Controls
g: Press and release to answer incoming
calls on your connected Bluetooth mobile
device. Press and hold for mobile device
assistant.
c: Press to end a call, decline a call,
or cancel an operation. Press to mute or
unmute the infotainment system when not
on a call.
Infotainment System Controls
For information about how to navigate the
menu system using the infotainment
controls, see Using the System 0146.

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Audio System
When using the Bluetooth mobile device
system, sound comes through the vehicle's
front audio system speakers and overrides
the audio system. The volume level while on
a mobile device call can be adjusted by
pressing the steering wheel controls or the
volume control on the center stack. The
adjusted volume level remains in memory
for later calls. The volume cannot be
lowered beyond a certain level.
Bluetooth (Pairing and Using a
Phone for Uplevel Radio)
Pairing
A Bluetooth-enabled mobile device must be
paired to the Bluetooth system and then
connected to the vehicle before it can be
used. See the mobile device manufacturer's
user guide for Bluetooth functions before
pairing the device.
Pairing Information
.Touch the Phone icon on the home page
of the infotainment display.
.If no mobile device has been paired, a
message on the infotainment display will
show the Manage Phones option. Touchthis option and the Phones screen will
display. See
“Pairing a Phone” later in this
section.
.A Bluetooth smartphone with music
capability can be paired to the vehicle as
a smartphone and a music player at the
same time.
.Up to 10 devices can be paired to the
Bluetooth system.
.The pairing process is disabled when the
vehicle is moving.
.Pairing only needs to be completed once,
unless the pairing information on the cell
phone changes or the cell phone is
deleted from the system.
.If multiple paired cell phones are within
range of the system, the system connects
to the paired cell phone that is set to
First to Connect. If there is no cell phone
set to First to Connect, it will link to the
cell phone which was used last. To link to
a different paired cell phone, see “Linking
to a Different Phone” later in this section.
Pairing a Phone 1. Make sure Bluetooth has been enabled on the cell phone before starting the
pairing process.
2. Touch the Phone icon on the Home Page. 3. If no mobile device is connected, touch
Manage Phones and the Phones screen
will display.
If another mobile device is connected
already, touch Settings, Connections, and
then Phones.
4. Touch Add Phone. If a previously added phone is
disconnected, the "Add Phone" card will
just be a "+" card.
5. Follow the on-screen prompts to pair the cell phone.
6. Follow the instructions on the cell phone to confirm the six-digit code showing on
the infotainment display and touch Pair.
The code on the cell phone and
infotainment display needs to be
acknowledged for a successful pair.
7. Start the pairing process on the cell phone to be paired to the vehicle. See
the cell phone manufacturer's user guide
for information on this process. Once the
cell phone is paired, it will show as
Connected.

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8. If the vehicle name does not appear onyour cell phone, there are a few ways to
start the pairing process over:
.Make sure there is not an entry for
the vehicle under the previously
connected list. If the vehicle and cell
phone were previously paired and
one still remembers the other, it will
not identify as a new device when
searching.
.Turn the Bluetooth off and on the
device.
.Go back to the beginning of the
Phone menus on the infotainment
display and restart the pairing
process.
.Turn the cell phone off and then
back on.
.Reset the cell phone, but this step
should be done as a last effort.
9. If the cell phone prompts to accept connection or allow phone book
download, touch Always Accept and
Allow. The phone book may not be
available if not accepted.
10. To pair additional cell phones, touch Settings, Connections, and then Phones. First to Connect Paired Phones
If multiple paired cell phones are within
range of the system, the system connects to
the paired cell phone that is set as First to
Connect. To enable a paired cell phone as
the First to Connect phone:
1. Make sure the cell phone is turned on.
2. Touch the Settings icon on the home page.
3. Touch Connections.
4. Touch Phone.
5. Touch Options under the connected phone.
6. Touch First to Connect from the cell phone’s settings menu. The settings will
be enabled for that device.
Cell phones and mobile devices can be
added, removed, connected, and
disconnected. A sub-menu will display
whenever a request is made to add or
manage cell phones and mobile devices.
Accessing the Device List Screen
There are two ways to access the device list
screen: Using the Settings Icon
1. Touch the Settings icon on the Home Page or the Settings icon on the shortcut
tray near the left of the display.
2. Touch Connections.
3. Touch Phones.
Using the Phone Icon 1. Touch the Phone icon on the Home Page or the Phone icon on the shortcut tray
near the left of the display.
2. Touch
*on the top right of the Phones
screen.
3. Touch Connected Phone.
Disconnecting a Connected Phone
To disconnect a phone: 1. Open the Device List Screen. See “Accessing the Device List Screen”
previously in this section.
2. Touch Option on the phone card to show the cell phone’s or mobile device’s
settings.
3. Touch Disconnect.

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Deleting a Paired Phone
To delete a paired phone:1. Open the Device List Screen. See “Accessing the Device List Screen”
previously in this section.
2. Touch Option on the phone card to show the cell phone’s or mobile device’s
settings.
3. Touch Forget Phone.
Linking to a Different Phone
To link to a different cell phone, the new
cell phone must be in the vehicle and paired
to the Bluetooth system.
To link to a different phone: 1. Open the Device List Screen. See “Accessing the Device List Screen”
previously in this section.
2. Touch the new cell phone to link to from the list of available phones. See “First to
Connect Paired Phones” previously in this
section.Switching to Handset or
Hands-Free Mode
To switch between handset or
hands-free mode:
.While the active call is hands-free, touch
the Audio Output option, then touch
Phone to switch to the handset mode.
The mute icon will not be available or
functional while Handset mode is active.
.While the active call is on the handset,
touch the Audio Output option, then
touch Car Speakers to switch to the
hands-free mode.
Making a Call Using Contacts
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all cell phones that support
the Phone Book feature. Become familiar
with the cell phone settings and operation
and that the phone is set to allow the
sharing of contacts over Bluetooth with the
vehicle. Verify the cell phone supports this
feature and that the phone is set to allow
the sharing of contacts over Bluetooth with
the vehicle..
The Contacts menu accesses the phone book
stored in the cell phone. To make a call using the Contacts menu:
1. Touch the Phone icon on the Home Page or on the shortcut tray near the left of
the display.
2. Touch Contacts.
3. There are two methods to search for contacts:
.Search bar –Touch the search icon
on the top right of the Phones
window and type the name or
number of the contact on the
keyboard. Search results will be
displayed corresponding to the user
input. Touch the name to call.
.Scroll –Touch the list and scroll,
or use the scrollbar on the left side
of the Phones window. Touch the
name to call.
Making a Call Using the Recents Menu
The Recents menu accesses the recents call
list from your cell phone.
To make a call using the Recents menu:
1. Touch the Phone icon on the Home Page or on the shortcut tray near the left of
the display.
2. Touch Recents.
3. Touch the name or number to call.

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Making a Call Using the Keypad
To make a call by dialing the numbers:1. Touch the Phone icon on the Home Page or on the shortcut tray near the left of
the display.
2. Touch Keypad and enter a phone number.
3. Touch the phone icon on the infotainment display to start dialing the
number.
Searching Contacts Using the Keypad
To search for contacts using the keypad:
1. Touch the Phone icon on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names using the
digits on the keypad to search.
Results appear on the right side of the
display. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle.
Accepting a Call
There are two ways to accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
Declining a Call
There are two ways to decline a call:
.Presscon the steering wheel controls.
.Touch Decline on the infotainment
display.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
Accepting a Call
Press
gto answer, then touch Switch on
the infotainment display.
Declining a Call
Press
cto decline, then touch Decline on
the infotainment display.
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, touch Phone on the
Home Page to display Call View. While in
Call View, touch the call information of the
call on hold to change calls.
Ending a Call
.Presscon the steering wheel controls.
.Touch#on the infotainment display,
next to a call, to end only that call.
Dual Tone Multi-Frequency (DTMF) Tones
The in-vehicle Bluetooth system can send
numbers during a call. This is used when
calling a menu-driven phone system. Use the
Keypad to enter the number.
Bluetooth (Pairing and Using a
Phone for Base Radio)
Pairing
A Bluetooth-enabled cell phone must be
paired to the Bluetooth system and then
connected to the vehicle before it can be
used. See the cell phone manufacturer's user
guide for Bluetooth functions before pairing
the cell phone.
Pairing Information
.A Bluetooth phone with music capability
can be paired to the vehicle as a phone
and a music player at the same time.
.Up to 10 devices can be paired to the
Bluetooth system.

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.The pairing process is disabled when the
vehicle is moving.
.Pairing only needs to be completed once,
unless the pairing information on the cell
phone changes or the cell phone is
deleted from the system.
.If multiple paired cell phones are within
range of the system, the system connects
to the paired cell phone that is set to
First to Connect. If there is no phone set
to First to Connect, it will link to the
device which was used last. To link to a
different paired phone, see“Linking to a
Different Phone” later in this section.
Pairing a Phone 1. Make sure Bluetooth has been enabled on the cell phone before starting pairing.
2. Touch the PHONE icon on the Home Page or the phone shortcut on the
applications tray at the bottom of the
screen.
3. Touch Phone at the top of the infotainment display. There may also be
an Add option in the middle of the
Phone screen. Touching this Add Phone
option will shortcut to the Phone
List menu.
4. Touch Add Phone. 5. Select the vehicle name shown on the
infotainment display from your phone’s
Bluetooth Settings list.
6. Follow the instructions on the cell phone to confirm the six-digit code shown on
the infotainment display and touch Pair.
7. Start the pairing process on the cell phone to be paired to the vehicle. See
the cell phone manufacturer's user guide
for information on this process. Once the
cell phone is paired, it will show under
Connected.
8. If the vehicle does not appear on your phone, there are a few ways to start the
pairing process over:
.Turn the phone off and then back on.
.Go back to the beginning of the
Phone menus on the infotainment
display and restart the pairing
process.
.Reset the phone, but this step should
be done as a last effort.
9. If the phone prompts to accept connection or allow phone book
download, select Always Accept and
Allow. The phone book may not be
available if not accepted. 10. Repeat Steps 1−8 to pair additional
phones.
First to Connect Paired Phones
If multiple paired cell phones are within the
range of the system, the system connects to
the paired cell phone that is set as First to
Connect. To enable a paired phone as the
First to Connect phone, make sure the
phone is turned on, then touch Settings,
then System, and then touch Phones.
Phones will display all paired and all
connected phones, and media player devices.
Phones can be added and removed,
connected and disconnected. To set a phone
as First to Connect, touch
yto the right
of the phone to open the phone’s settings
menu. Select the First to Connect option, to
enable the setting for that device.
Secondary Phone
A cell phone can be enabled as a Secondary
Phone by touching
yto the right of the
paired cell phone name to open the phone
settings menu. If a cell phone is enabled as
a Secondary Phone, it can connect
simultaneously alongside another Bluetooth
mobile device. In doing so, the Secondary
Phone will be labeled as Incoming Calls. This
means the device can only receive calls. The

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Address Book of a Secondary Phone will not
be available and hands-free outgoing calls
cannot be placed using this cell phone.
If needed, touch the Secondary Phone while
in the Phones list to swap it into the
Outgoing and Incoming role. This role makes
it possible to place outgoing calls from the
Contacts and Recents list.
Listing All Paired and Connected Phones1. Touch PHONE on the Home Page or the phone shortcut on the applications tray
at the bottom of the display.
2. Touch Phones.
Disconnecting a Connected Phone 1. Touch PHONE on the Home Page.
2. Touch Phones.
3. Touch the pencil next to the connected cell phone or mobile device to display
the cell phone’s or mobile device’s
information display.
4. Touch Disconnect.
Deleting a Paired Phone 1. Touch PHONE on the Home Page or the phone shortcut on the applications tray
at the bottom of the display.
2. Touch Phones. 3. Touch the pencil next to the connected
cell phone to display the cell phone’s or
mobile device’s information display.
4. Touch Forget Device.
Linking to a Different Phone
To link to a different cell phone, the new
cell phone must be in the vehicle and paired
to the Bluetooth system. 1. Touch PHONE on the Home Page or the phone shortcut on the applications tray
at the bottom of the display.
2. Touch Phones.
3. Touch the new cell phone to link to from the not connected phone list. See “First
to Connect Paired Phones” previously in
this section for more information about
setting the device as the First to Connect
or as a Secondary Phone.
Switching to Handset or
Handsfree Mode
To switch between handset or
handsfree mode:
.While the active call is hands-free, touch
the Handset display option to switch to
the handset mode.
The mute icon will not be available nor
functional while Handset mode is active.
.While the active call is on the handset,
touch the Handset display icon to switch
to the hands-free mode.
Making a Call Using Contacts and Recent
Calls
Calls can be made through the Bluetooth
system using personal cell phone contact
information for all cell phones that support
the Phone Book feature. Become familiar
with the cell phone settings and operation.
Verify the cell phone supports this feature.
The Contacts menu accesses the phone book
stored in the cell phone.
The Recents menu accesses the recents call
list from your cell phone.
To make a call using the Contacts menu:
1. Touch Phone on the Home Page.
2. Touch Contacts.
3. The Contacts list can be searched by using the first character. Touch A-Z on
the infotainment display to scroll
through the list of names.
Select the name to call.
4. Select the desired contact number to call.

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To make a call using the Recents menu:1. Touch Phone on the Home Page.
2. Touch Recents.
3. Touch the name or number to call.
Making a Call Using the Keypad
To make a call by dialing the numbers:1. Touch Phone on the Home Page.
2. Touch Keypad and enter a phone number.
3. Touch
#to start dialing the number.
Searching Contacts Using the Keypad
To search for contacts using the keypad: 1. Touch Phone on the Home Page.
2. Touch Keypad and enter partial phone numbers or contact names using the
digits on the keypad to search.
Results appear on the right side of the
screen. Touch one to place a call.
Accepting or Declining a Call
When an incoming call is received, the
infotainment system mutes and a ring tone
is heard in the vehicle. Accepting a Call
There are three ways to accept a call:
.Pressgon the steering wheel controls.
.Touch Answer on the infotainment
display.
.Select Answer on the instrument cluster
using the select control.
Declining a Call
There are three ways to decline a call:
.Pression the steering wheel controls.
.Touch Ignore on the infotainment display.
.Select Ignore on the instrument cluster
using the select control.
Call Waiting
Call waiting must be supported on the
Bluetooth cell phone and enabled by the
wireless service carrier to work.
Accepting a Call
There are three ways to accept a
call-waiting call:
.Pressgon the steering wheel controls.
.Touch Switch on the infotainment display.
.Select Switch on the instrument cluster
using the select control. Declining a Call
There are three ways to decline a
call-waiting call:
.Pression the steering wheel controls.
.Touch Ignore on the infotainment display.
.Select Ignore on the instrument cluster
using the select control.
Switching Between Calls (Call Waiting
Calls Only)
To switch between calls, press the phone
icon on the Home Page to display the Call
View. While in Call View, touch the call
information of the call on hold to change
calls.
Three-Way Calling
Three-way calling must be supported on the
Bluetooth phone and enabled by the
wireless service carrier to work.
To start a three-way call while in a
current call: 1. In the Call View, select Add Call to add another call.
2. Initiate the second call by selecting from Recents, Contacts, or Keypad.