mileage CHEVROLET TRACKER 1997 Owner's Guide

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you to call
us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet/Geo, address your inquiry to:
Chevrolet/Geo
Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
LlH 8P7
Refer to your Warranty and Owner Assistance
Information booklet for addresses of
GM
Overseas offices.
When contacting Chevrolet/Geo, please remember that
your concern will likely be resolved in the dealership,
using the dealer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet/Geo has TTY equipment available
at its
Customer Assistance Center. Any TTY user can
communicate with Chevrolet/Geo by dialing:
1 -800-833-CHEV. (TTY users in Canada can dial
1-800-263-3830.)
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For prompt assistance when calling, please have the
following available to give to
the advisor:
Vehicle Identification Number (VIN)
License plate number
Vehicle color
e Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem
Please refer to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
CanadLn Roadside Assistance
Vehicles purchased in Lanada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered
in conjunction with the
coverage provided by the Bumper
to Bumper New
Vehicle Limited Warranty
to retail purchasers of
1997 Chevrolet/Geo passenger cars and light duty
trucks (please see your selling dealer for details).
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GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the
District of Columbia. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both ChevroletlGeo and your ChevroletlGeo dealer
are
committed to making sure you are completely satisfied
with your new vehicle. Our experience has shown that, if a
situation arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of
the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet/Geo voluntarily participates in
BBB AUTO LINE. BBB
AUTO LINE is an out-of-court program
administered by
the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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