schedule CHEVROLET TRAVERSE 2013 Owner's Manual

Black plate (6,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
13-6 Customer Information
Customer Assistance for
Text Telephone (TTY)
Users (U.S. and Canada)
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience is a one-stop resource
that allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12‑1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Take a trip to the Chevrolet Owner
Centre:
.Chat live with online help
representatives.
.Use the Vehicle Tools section.
.Access third party enthusiast
sites and social media networks.
.Locate owner resources such as
lease-end, financing, and
warranty information.
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Black plate (13,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Customer Information 13-13
.Alternative Service:If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments (U.S. and
Canada)
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience. If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program (U.S. and
Canada)
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),
extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to wait, GM helps
to minimize inconvenience by
providing several transportation
options. Depending on the
circumstances, your dealer can offer
one of the following:
Shuttle Service
Shuttle service is the preferred
means of offering Courtesy
Transportation. Dealers may provide
shuttle service to get you to your
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Black plate (14,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
13-14 Customer Information
destination with minimal interruption
of your daily schedule. This includes
one-way or round-trip shuttle service
within reasonable time and distance
parameters of your dealer's area.
Public Transportation or Fuel
Reimbursement
If the vehicle requires overnight
warranty repairs, and public
transportation is used instead of
your dealer's shuttle service, the
expense must be supported by
original receipts and can only be up
to the maximum amount allowed by
GM for shuttle service. In addition,
for U.S. customers, should you
arrange transportation through a
friend or relative, limited
reimbursement for reasonable fuel
expenses may be available. Claim
amounts should reflect actual costs
and be supported by original
receipts. See your dealer for
information regarding the allowance
amounts for reimbursement of fuel
or other transportation costs.Courtesy Rental Vehicle
Your dealer may arrange to provide
you with a courtesy rental vehicle or
reimburse you for a rental vehicle
that you obtain if the vehicle is kept
for an overnight warranty repair.
Rental reimbursement will be limited
and must be supported by original
receipts. This requires that you sign
and complete a rental agreement
and meet state/provincial, local, and
rental vehicle provider requirements.
Requirements vary and may include
minimum age requirements,
insurance coverage, credit card, etc.
You are responsible for fuel usage
charges and may also be
responsible for taxes, levies, usage
fees, excessive mileage, or rental
usage beyond the completion of the
repair.
It may not be possible to provide a
like vehicle as a courtesy rental.Additional Program
Information
All program options, such as shuttle
service, may not be available at
every dealer. Please contact your
dealer for specific information about
availability. All Courtesy
Transportation arrangements will be
administered by appropriate dealer
personnel.
General Motors reserves the right to
unilaterally modify, change,
or discontinue Courtesy
Transportation at any time and to
resolve all questions of claim
eligibility pursuant to the terms and
conditions described herein at its
sole discretion.
Collision Damage Repair
(U.S. and Canada)
If the vehicle is involved in a
collision and it is damaged, have the
damage repaired by a qualified
technician using the proper
equipment and quality replacement
parts. Poorly performed collision
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Black plate (17,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
Customer Information 13-17
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday
–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
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Black plate (7,1)Chevrolet Traverse Owner Manual - 2013 - CRC 2nd Edition - 11/13/12
INDEX i-7
LocksAutomatic Door . . . . . . . . . . . . . . . . 2-8
Delayed Locking . . . . . . . . . . . . . . . 2-7
Door . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6
Lockout Protection . . . . . . . . . . . . . 2-8
Power Door . . . . . . . . . . . . . . . . . . . . 2-7
Safety . . . . . . . . . . . . . . . . . . . . . . . . . 2-8
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-44
Lumbar Adjustment . . . . . . . . . . . . . 3-4 Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
M
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-14
Maintenance Schedule
Recommended Fluidsand Lubricants . . . . . . . . . . . . .11-12
Malfunction Indicator Lamp . . . . 5-17
Manual Mode . . . . . . . . . . . . . . . . . . 9-23
Memory Features . . . . . . . . . . . . . . . 1-8
Memory Seats . . . . . . . . . . . . . . . . . . 3-6 Messages
Airbag System . . . . . . . . . . . . . . . . 5-38
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-32
Brake System . . . . . . . . . . . . . . . . 5-32
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-32
Engine Cooling System . . . . . . . 5-33
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-34
Engine Power . . . . . . . . . . . . . . . . 5-35
Fuel System . . . . . . . . . . . . . . . . . . 5-35
Key and Lock . . . . . . . . . . . . . . . . . 5-35
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-36
Object Detection System . . . . . 5-36
Ride Control System . . . . . . . . . . 5-37
Security . . . . . . . . . . . . . . . . . . . . . . 5-38
Service Vehicle . . . . . . . . . . . . . . . 5-38
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-39
Transmission . . . . . . . . . . . . . . . . . 5-39
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-31
Vehicle Reminder . . . . . . . . . . . . . 5-40
Vehicle Speed . . . . . . . . . . . . . . . . 5-40
Washer Fluid . . . . . . . . . . . . . . . . . 5-41 Mirrors
Automatic Dimming
Rearview . . . . . . . . . . . . . . . . . . . . 2-18
Blind Spot . . . . . . . . . . . . . . . . . . . . 2-16
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-15
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-16
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-16
Manual Rearview . . . . . . . . . . . . . 2-18
Park Tilt . . . . . . . . . . . . . . . . . . . . . . 2-17
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Monitor System, Tire
Pressure . . . . . . . . . . . . . . . . . . . . 10-44
MP3 . . . . . . . . . . . . . . . . . . . . . 7-25, 7-29
Multi-band Antenna . . . . . . . . . . . . 7-21N
Navigation OnStar®. . . . . . . . . . . . . . . . . . . . . . 14-2
Net, Convenience . . . . . . . . . . . . . . 4-4
New Vehicle Break-In . . . . . . . . . . 9-13
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