radio CHEVROLET TRAVERSE 2020 Owner's Manual

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Customer Information 345
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 345
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 347
Customer Assistance for Text Telephone (TTY) Users . . . . . 348
Online Owner Center . . . . . . . . . 348
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 349
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 349
Scheduling Service Appointments . . . . . . . . . . . . . . . 351
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 351
Collision Damage Repair . . . . . 352
Publication Ordering Information . . . . . . . . . . . . . . . . . . 354
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 356
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 356
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 357
Cybersecurity . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . 357
OnStar . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . 358
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Customer Information 355
Current and Past Models
Service manuals and customer
literature are available for many
current and past model year GM
vehicles.
To order, call 1-800-551-4123
Monday–Friday, 8:00 a.m.–6:00 p.m.
eastern time
For credit card orders only (VISA,
MasterCard, or Discover), see
Helm, Inc. at: www.helminc.com.
To order by mail, write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Make checks payable in U.S. funds.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and withInnovation, Science and Economic
Development (ISED) Canada's
RSP-100 / ICES-GEN.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Reporting Safety
Defects
Reporting Safety Defects
to the United States
Government
If you believe that your vehicle
has a defect which could cause
a crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
General Motors.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that
a safety defect exists in a group
of vehicles, it may order a recall
and remedy campaign.
However, NHTSA cannot
become involved in individual
problems between you, your
dealer, or General Motors.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Customer Information 357
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven or used. For
example, the vehicle uses computer
modules to monitor and control
engine and transmission
performance, to monitor the
conditions for airbag deployment
and deploy them in a crash, and,
if equipped, to provide antilock
braking to help the driver control the
vehicle. These modules may store
data to help the dealer technician
service the vehicle or to help GM
improve safety or features. Some
modules may also store data about
how the vehicle is operated, such as
rate of fuel consumption or average
speed. These modules may retain
personal preferences, such as radio
presets, seat positions, and
temperature settings.
Cybersecurity
GM collects information about the
use of your vehicle including
operational and safety related
information. We collect this
information to provide, evaluate,
improve, and troubleshoot our
products and services and to
develop new products and services.
The protection of vehicle electronics
systems and customer data from
unauthorized outside electronic
access or control is important to
GM. GM maintains appropriate
security standards, practices,
guidelines and controls aimed at
defending the vehicle and the
vehicle service ecosystem against
unauthorized electronic access,
detecting possible malicious activity
in related networks, and responding
to suspected cybersecurity incidents
in a timely, coordinated and effective
manner. Security incidents could
impact your safety or compromise
your private data. To minimize
security risks, please do not connect
your vehicle electronic systems to
unauthorized devices or connectyour vehicle to any unknown or
untrusted networks (such as
Bluetooth, WIFI or similar
technology). In the event you
suspect any security incident
impacting your data or the safe
operation of your vehicle, please
stop operating your vehicle and
contact your dealer.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.
How various systems in your
vehicle were operating;

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
362 OnStar
.PressQto speak with an
Advisor.
OnStar or connected services
cannot work unless the vehicle is in
a place where OnStar has an
agreement with a wireless service
provider for service in that area. The
wireless service provider must also
have coverage, network capacity,
reception, and technology
compatible with OnStar or
connected services. Service
involving location information about
the vehicle cannot work unless GPS
signals are available, unobstructed,
and compatible with the OnStar
hardware. OnStar or connected
services may not work if the OnStar
equipment is not properly installed
or it has not been properly
maintained. If equipment or software
is added, connected, or modified,
OnStar or connected services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage to the vehicle in a crash, or wireless
phone network congestion or
jamming
—may prevent service.
See Radio Frequency Statement
0 355.
Services for People with
Disabilities
Advisors provide services to help
with physical disabilities and
medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
If equipped, TTY mode can be
turned on or off by touching
Settings, then Apps, and then
Phone. When TTY mode is on,
phone calls can be made or
received with OnStar using the
infotainment display.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
364 OnStar
security, or the operation of the
vehicle or the vehicle systems.
Software updates or changes may
affect or erase data or settings that
are stored in the vehicle, such as
saved navigation destinations or
pre-set radio stations. Neither
OnStar nor GM is responsible for
any affected or erased data or
settings. These updates or changes
may also collect personal
information. Such collection is
described in the OnStar privacy
statement or separately disclosed at
the time of installation. These
updates or changes may also cause
a system to automatically
communicate with GM servers to
collect information about vehicle
system status, identify whether
updates or changes are available,
or deliver updates or changes. An
active OnStar agreement constitutes
consent to these software updates
or changes and agreement that
either OnStar or GM may remotely
deliver them to the vehicle.Privacy
The complete OnStar Privacy
Statement may be found at
www.onstar.com (U.S.),
or www.onstar.ca (Canada). We
recommend that you review it. If you
have any questions, call
1-888-4ONSTAR (1-888-466-7827)
or press
Qto speak with an
Advisor. Users of wireless
communications are cautioned that
the privacy of any information sent
via wireless cellular communications
cannot be assured. Third parties
may unlawfully intercept or access
transmissions and private
communications without consent.
OnStar - Software
Acknowledgements
Certain OnStar components include
libcurl and unzip software and other
third party software. Below are the
notices and licenses associated with
libcurl and unzip and for other third
party software please see http://
opensource.lge.com/index
www.onstar.com/us/en/ libcurl:
COPYRIGHT AND PERMISSION
NOTICE
Copyright (c) 1996 - 2010, Daniel
Stenberg, .
All rights reserved.
Permission to use, copy, modify,
and distribute this software for any
purpose with or without fee is
hereby granted, provided that the
above copyright notice and this
permission notice appear in all
copies.
THE SOFTWARE IS PROVIDED
“AS IS,”
WITHOUT WARRANTY OF
ANY KIND, EXPRESS OR
IMPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES
OF MERCHANTABILITY, FITNESS
FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF
THIRD PARTY RIGHTS. IN NO
EVENT SHALL THE AUTHORS OR
COPYRIGHT HOLDERS BE
LIABLE FOR ANY CLAIM,
DAMAGES OR OTHER LIABILITY,
WHETHER IN AN ACTION OF
CONTRACT, TORT OR

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Index 373
DrivingAssistance Systems . . . . . . . . . . 219
Better Fuel Economy . . . . . . . . . 166
Characteristics and
Towing Tips . . . . . . . . . . . . . . . . . 233
Defensive . . . . . . . . . . . . . . . . . . . . . 167
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 167
Hill and Mountain Roads . . . . . . 175
If the Vehicle is Stuck . . . . . . . . . 177
Loss of Control . . . . . . . . . . . . . . . 169
Off-Road . . . . . . . . . . . . . . . . . . . . . 170
Off-Road Recovery . . . . . . . . . . . 169
Vehicle Load Limits . . . . . . . . . . . 178
Wet Roads . . . . . . . . . . . . . . . . . . . 174
Winter . . . . . . . . . . . . . . . . . . . . . . . . 176
Dual Automatic Climate
Control System . . . . . . . . . . . . . . . . 157
E
Electric Parking Brake . . . . . . . . . . 196
Electric Parking Brake Light . . . . 127
Electrical Equipment,Add-On . . . . . . . . . . . . . . . . . . . . . . . 246
Electrical System Engine Compartment FuseBlock . . . . . . . . . . . . . . . . . . . . . . . . 274
Fuses and Circuit Breakers . . . 274 Electrical System (cont'd)
Instrument Panel Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 278
Overload . . . . . . . . . . . . . . . . . . . . . 273
Rear Compartment Fuse
Block . . . . . . . . . . . . . . . . . . . . . . . . 280
Emergency OnStar . . . . . . . . . . . . . . . . . . . . . . . 360
Engine
Air Cleaner/Filter . . . . . . . . . . . . . 257
Check Light (MalfunctionIndicator) . . . . . . . . . . . . . . . . . . . . 125
Compartment Overview . . . . . . . 252
Coolant Temperature Gauge . . . . . . . . . . . . . . . . . . . . . . 122
Cooling System . . . . . . . . . . . . . . . 258
Drive Belt Routing . . . . . . . . . . . . 344
Exhaust . . . . . . . . . . . . . . . . . . . . . . 190
Heater . . . . . . . . . . . . . . . . . . . . . . . . 186
Oil Life System . . . . . . . . . . . . . . . 255
Oil Pressure Light . . . . . . . . . . . . 131
Overheating . . . . . . . . . . . . . . . . . . 262
Power Messages . . . . . . . . . . . . . 137
Running While Parked . . . . . . . . 190
Starting . . . . . . . . . . . . . . . . . . . . . . . 184
Engine Air Filter Life System . . . . 257
Entry Lighting . . . . . . . . . . . . . . . . . . . 154
Equipment, Towing . . . . . . . . . . . . . 241 Event Data Recorders . . . . . . . . . . 357
Exit Lighting . . . . . . . . . . . . . . . . . . . . 154
Extended Parking . . . . . . . . . . . . . . . 189
Extender, Seat Belt . . . . . . . . . . . . . . 63
Exterior Lamp Controls . . . . . . . . . 147
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 155
F
Filter,
Engine Air Cleaner . . . . . . . . . . . 257
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 149
Flashers, Hazard Warning . . . . . . 151
Flat Tire . . . . . . . . . . . . . . . . . . . . . . . . 303
Changing . . . . . . . . . . . . . . . . . . . . . 305
Floor Mats . . . . . . . . . . . . . . . . . . . . . . 326
Fluid Automatic Transmission . . . . . . 256
Brakes . . . . . . . . . . . . . . . . . . . . . . . . 265
Washer . . . . . . . . . . . . . . . . . . . . . . . 263
Fog Lamps . . . . . . . . . . . . . . . . . . . . . 151
Folding Mirrors . . . . . . . . . . . . . . . . . . 31
Forward Collision Alert
(FCA) System . . . . . . . . . . . . . . . . . 219
Frequency Statement Radio . . . . . . . . . . . . . . . . . . . . . . . . . 355
Front Fog Lamp Light . . . . . . . . . . . . . . . . . . . . . . . . . . 132

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
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Index 377
OutletsPower . . . . . . . . . . . . . . . . . . . . . . . . .110
Overheating, Engine . . . . . . . . . . . . 262
Overview Instrument Panel . . . . . . . . . . . . . . . . 5
P
ParkShifting Out of . . . . . . . . . . . . . . . . 189
Park Assist . . . . . . . . . . . . . . . . . . . . . 215
Parking Brake and P (Park)
Mechanism Check . . . . . . . . . . 267
Extended . . . . . . . . . . . . . . . . . . . . . 189
Over Things That Burn . . . . . . . 189
Parking or Backing Assistance Systems . . . . . . . . . . 215
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . . 123
Passenger Compartment Air Filter . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Passenger Sensing System . . . . . 71
Pedestrian Ahead Indicator . . . . . 129
Perchlorate Materials Requirements, California . . . . . . 249
Personalization
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 138 Power
Door Locks . . . . . . . . . . . . . . . . . . . . . 20
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Outlets . . . . . . . . . . . . . . . . . . . . . . . .110
Protection, Battery . . . . . . . . . . . . 155
Retained Accessory (RAP) . . . 187
Seat Adjustment . . . . . . . . . . . . . . . . 42
Windows . . . . . . . . . . . . . . . . . . . . . . . 35
Pregnancy, Using Seat Belts . . . . 62
Privacy Vehicle Data Recording . . . . . . . 357
Program Courtesy Transportation . . . . . . 351
Prohibited Fuels . . . . . . . . . . . . . . . . 230
Proposition 65 Warning,
California . . . . . . . . . . . .248, 266, 312,
Back Cover
Publication Ordering Information . . . . . . . . . . . . . . . . . . . . 354
R
Radio Frequency Statement . . . . 355
Reading Lamps . . . . . . . . . . . . . . . . . 153
Rear Camera Mirror . . . . . . . . . . . . . 33
Rear Climate Control System . . . 161
Rear Seats . . . . . . . . . . . . . . . . . . . . . . 49Heated . . . . . . . . . . . . . . . . . . . . . . . . . 52 Rear Vision Camera (RVC) . . . . . 215
Rear Window Washer/Wiper . . . . 108
Rearview Mirrors . . . . . . . . . . . . . . . . 32
Automatic Dimming . . . . . . . . . . . . . 32
Reclining Seatbacks . . . . . . . . . . . . . 43
Recommended Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . 230
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . . . 338
Records Maintenance . . . . . . . . . . . . . . . . . . 340
Recreational Vehicle Towing . . . . 315
Reimbursement Program, GM Mobility . . . . . . . . . . . . . . . . . . . 349
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Remote Vehicle Start . . . . . . . . . . . . 16
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . . . 77
Maintenance . . . . . . . . . . . . . . . . . . 339
Replacing Airbag System . . . . . . . . 77
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . . . 94
Replacing Seat Belt System Parts after a Crash . . . . . . . . . . . . . 64
Reporting Safety Defects Canadian Government . . . . . . . . 356
General Motors . . . . . . . . . . . . . . . 356