phone CHEVROLET TRAVERSE 2020 Owners Manual

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
110 Instruments and Controls
Clock
The time and date for the clock can
be set using the infotainment
system. See“Time/Date”in
“System” under“Settings” in the
infotainment manual.
Power Outlets
Power Outlets 12-Volt Direct
Current
The vehicle has two 12-volt outlets
that can be used to plug in electrical
equipment, such as a cell phone or
MP3 player.
The power outlets are located:
. On the center stack below the
climate controls.
. In the rear cargo area.
Lift the cover to access the outlet
and replace when not in use.
There are also charging only USB
ports on the rear of the center
console and in the third row
seating area.
{Warning
Power is always supplied to the
rear cargo power outlet. Do not
leave electrical equipment
plugged in when the vehicle is not
in use because the vehicle could
catch fire and cause injury or
death.
Caution
Leaving electrical equipment
plugged in for an extended period
of time while the ignition is in
LOCK/OFF will drain the battery.
Always unplug electrical
equipment when not in use and
do not plug in equipment that
exceeds the maximum 15 ampere
rating.
Certain accessory plugs may not be
compatible with the accessory
power outlet and could overload vehicle and adapter fuses. If a
problem is experienced, see your
dealer.
When adding electrical equipment,
be sure to follow the proper
installation instructions included with
the equipment. See
Add-On
Electrical Equipment 0246.
Caution
Hanging heavy equipment from
the power outlet can cause
damage not covered by the
vehicle warranty. The power
outlets are designed for
accessory power plugs only, such
as cell phone charge cords.
Power Outlet 110V/120V
Alternating Current
If equipped with this power outlet it
can be used to plug in electrical
equipment that uses a maximum
limit of 150 watts.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Instruments and Controls 111
The power outlet is on the rear of
the center console.
An indicator light on the outlet turns
on to show it is in use. The light
comes on when the ignition is on,
equipment requiring less than 150
watts is plugged into the outlet, and
no system fault is detected.
The indicator light does not come on
when the ignition is off or if the
equipment is not fully seated into
the outlet.
If equipment is connected using
more than 150 watts or a system
fault is detected, a protection circuit
shuts off the power supply and theindicator light turns off. To reset the
circuit, unplug the item and plug it
back in or turn the Retained
Accessory Power (RAP) off and
then back on. See
Retained
Accessory Power (RAP) 0187. The
power restarts when equipment
using 150 watts or less is plugged
into the outlet and a system fault is
not detected.
The power outlet is not designed for
and may not work properly, if the
following are plugged in:
. Equipment with high initial peak
wattage, such as
compressor-driven refrigerators
and electric power tools
. Other equipment requiring an
extremely stable power supply,
such as
microcomputer-controlled
electric blankets and touch
sensor lamps
. Medical equipment
See High Voltage Devices and
Wiring 0273.
Wireless Charging
If equipped, the vehicle has wireless
charging in the storage bin in front
of the floor console. The system
operates at 145 kHz and wirelessly
charges one Qi compatible
smartphone. The power output of
the system is capable of charging at
a rate up to 3 amp (15W), as
requested by the compatible
smartphone. See Radio Frequency
Statement 0355.
{Warning
Wireless charging can affect the
operation of an implanted
pacemaker or other medical
devices. If you have one, it is
recommended to consult with
your doctor before using the
wireless charging system.
The vehicle must be on, in ACC/
ACCESSORY, or Retained
Accessory Power (RAP) must be
active. The wireless charging
feature may not correctly indicate

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
112 Instruments and Controls
charging when the vehicle is in RAP.
SeeRetained Accessory Power
(RAP) 0187.
{Warning
Remove all objects from the
charging pad before charging
your compatible smartphone.
Objects, such as coins, keys,
rings, paper clips, or cards,
between the smartphone and
charging pad will become very
hot. On the rare occasion that the
charging system does not detect
an object, and the object gets
wedged between the smartphone
and charger, remove the
smartphone and allow the object
to cool before removing it from
the charging pad, to prevent
burns.
The operating temperature is −20 °C
(−4 °F) to 60 °C (140 °F) for the
charging system and 0 °C (32 °F) to
35 °C (95 °F) for the smartphone.
To charge a compatible smartphone:
1. Remove all objects from the charging pad. The system may
not charge if there are any
objects between the
smartphone and charging pad.
2. Place the smartphone face up on the charging pad.
To maximize the charge rate,
ensure the smartphone is fully
seated and centered in the
holder with nothing under it.
A thick smartphone case may
prevent the wireless charger
from working, or may reduce the charging performance. See
your dealer for additional
information.
3. The
$will display on theVon
the infotainment display. This
indicates that the smartphone
is properly positioned and
charging.
The smartphone may become
warm during charging. This is
normal. In warmer
temperatures, the speed of
charging may be reduced.
If
$does not appear on the
infotainment display:
1. Remove the smartphone from the pad and wait
three seconds.
2. Turn the smartphone 180 degrees before placing/
aligning the smartphone on the
pad again.
Software Acknowledgements
Certain Wireless Charging Module
product from LG Electronics, Inc.
("LGE") contains the open source

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
116 Instruments and Controls
Cluster Menu
There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
oorpto change between
the cluster applications at the top of
the display. The currently selected
application will be highlighted. Press
worxwithin an application to
scroll through a list of available
application options. Not all
applications will be available on all vehicles. Some may be temporarily
restricted when vehicle is OFF or in
ACC/ACCESSORY power mode.
.
Home Page
. Info App. This is where the
selected Driver Information
Center (DIC) displays can be
viewed. See Driver Information
Center (DIC) 0134.
. Audio
. Phone
. Navigation
. Options
Home Page
Press
oorpto select the Home
Page. The home page is a view of
information that can be turned on or
off by the driver via the Home Page
Options menu in the Options
application.
Audio
Press
oorpto select the Audio
menu. In the Audio menu browse for
music, select from the favorites, or change the audio source. Use
w
orxto change the station or go to
the next or previous track.
Phone
Press
oorpto select the Phone
menu. In the Phone menu, if there is
no active phone call, view recent
calls, or scroll through contacts.
If there is an active call, mute the
phone or switch to handset
operation.
Navigation
Press
oorpto select the
Navigation menu. If there is no
active route, you can resume the
last route and turn the voice
prompts on/off. If there is an active
route, press
Vto cancel or resume
route guidance or turn the voice
prompts on or off.
Options
Press
oorpto select the Options
menu. Use
worxto scroll
through items in the Options menu.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Instruments and Controls 119
Cluster Menu
There is an interactive display area
in the center of the instrument
cluster.
Use the right steering wheel control
to open and scroll through the
different items and displays.
Press
oto access the cluster
applications. Use
worxto scroll
through the list of available
applications. Not all applications will
be available on all vehicles. .
Info App. This is where the
selected Driver Information
Center (DIC) displays can be
viewed. See Driver Information
Center (DIC) 0134.
. Audio
. Phone
. Navigation
. Options
Audio
Press
Vto select the Audio app,
then press
pto enter the Audio
menu. In the Audio menu browse for
music, select from the favorites,
or change the audio source. Use
w
orxto change the station or go to
the next or previous track.
Phone
Press
Vto select the Phone app,
then press
pto enter the Phone
menu. In the Phone menu, if there is
no active phone call, view recent
calls, or scroll through contacts. If there is an active call, mute the
phone or switch to handset
operation.
Navigation
Press
Vto select the Navigation
app, then press
pto enter the
Navigation menu. If there is no
active route, you can resume the
last route and turn the voice
prompts on/off. If there is an active
route, press
Vto cancel or resume
route guidance or turn the voice
prompts on or off.
Options
Press
Vto select the Options app,
then press
pto enter the Options
menu. Use
worxto scroll
through items in the Options menu.
Units : Press
pwhile Units is
displayed to enter the Units menu.
Choose English, Imperial, or metric
units by pressing
Vwhile the

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
144 Instruments and Controls
Make sure the hand-held transmitter
has a new battery for quicker and
more accurate transmission of the
radio-frequency signal.
Programming the Universal
Remote System
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Programming involves
time-sensitive actions, and may time
out causing the procedure to be
repeated.
To program up to three devices:1. Hold the end of the hand-held transmitter about 3 to 8 cm (1
to 3 in) away from the
Universal Remote system
buttons with the indicator light
in view. The hand-held
transmitter was supplied by the
manufacturer of the garage
door opener receiver. 2. At the same time, press and
hold both the hand-held
transmitter button and one of
the three Universal Remote
system buttons to be used to
operate the garage door. Do
not release either button until
the indicator light changes from
a slow to a rapid flash. Then
release both buttons.
Some garage door openers
may require substitution of
Step 2 with the procedure
under “Radio Signals for Some
Gate Operators” later in this
section.
3. Press and hold the newly programmed Universal Remote
system button for five seconds
while watching the indicator
light and garage door
activation.
.If the indicator light stays on
continuously or the garage
door moves when the
button is pressed, then
programming is complete.
There is no need to
complete Steps 4–6. .
If the indicator light does
not come on or the garage
door does not move, a
second button press may
be required. For a second
time, press and hold the
newly programmed button
for five seconds. If the light
stays on or the garage door
moves, programming is
complete.
. If the indicator light blinks
rapidly for two seconds,
then changes to a solid light
and the garage door does
not move, continue with
programming Steps 4–6.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Instruments and Controls 145
Learn or Smart Button
4. After completing Steps 1–3, locate the Learn or Smart
button inside the garage on the
garage door opener receiver.
The name and color of the
button may vary by
manufacturer.
5. Press and release the Learn or Smart button. Step 6 must be
completed within 30 seconds of
pressing this button.
6. Inside the vehicle, press and hold the newly programmed
Universal Remote system
button for two seconds, then
release it. If the garage door
does not move or the lamp on
the garage door opener
receiver does not flash, press and hold the same button a
second time for two seconds,
then release it. Again, if the
door does not move or the
garage door lamp does not
flash, press and hold the same
button a third time for
two seconds, then release it.
The Universal Remote system
should now activate the
garage door.
Repeat the process for
programming the two remaining
buttons.
Radio Signals for Some Gate
Operators
For questions or programming help,
see www.homelink.com/gm or call
1-800-355-3515. For calls placed
outside the U.S., Canada, or Puerto
Rico, international rates will apply
and may differ based on landline or
mobile phone.
Some radio-frequency laws and
gate operators require transmitter
signals to time out or quit after
several seconds of transmission. This may not be long enough for the
Universal Remote system to pick up
the signal during programming.
If the programming did not work,
replace Step 2 under
“Programming
the Universal Remote System” with
the following:
Press and hold the Universal
Remote system button while
pressing and releasing the
hand-held transmitter button every
two seconds until the signal has
been successfully accepted by the
Universal Remote system. The
Universal Remote system indicator
light will flash slowly at first and then
rapidly. Proceed with Step 3 under
“Programming the Universal Remote
System” to complete.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
156 Infotainment System
Infotainment
System
Introduction
Infotainment . . . . . . . . . . . . . . . . . . 156
Introduction
Infotainment
See the infotainment manual for
information on the radio, audio
players, phone, navigation system,
and voice or speech recognition.
It also includes information on
settings.
Active Noise Cancellation (ANC)
If equipped, ANC reduces engine
noise in the vehicle’s interior. ANC
requires the factory-installed audio
system, radio, speakers, amplifier (if
equipped), induction system, and
exhaust system to work properly.
Deactivation is required by your
dealer if related aftermarket
equipment is installed.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Driving and Operating 167
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
. Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
. Designate a front seat
passenger to handle potential
distractions.
. Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
. Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
. Stop or park the vehicle to tend
to children.
. Keep pets in an appropriate
carrier or restraint. .
Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the infotainment manual for
more information on using that
system and the navigation system,
if equipped, including pairing and
using a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the seat belt. See Seat Belts055.
. Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they may do and
be ready. .
Allow enough following distance
between you and the driver in
front of you.
. Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.
{Warning
Drinking and then driving is very
dangerous. Your reflexes,
perceptions, attentiveness, and
judgment can be affected by even
a small amount of alcohol. You
can have a serious —or even
fatal —collision if you drive after
drinking.
Do not drink and drive or ride with
a driver who has been drinking.
Ride home in a cab; or if you are
with a group, designate a driver
who will not drink.

Chevrolet Traverse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
13527526) - 2020 - CRC - 9/5/19
Customer Information 345
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 345
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 347
Customer Assistance for Text Telephone (TTY) Users . . . . . 348
Online Owner Center . . . . . . . . . 348
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 349
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 349
Scheduling Service Appointments . . . . . . . . . . . . . . . 351
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 351
Collision Damage Repair . . . . . 352
Publication Ordering Information . . . . . . . . . . . . . . . . . . 354
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 355
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 356
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 356
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 357
Cybersecurity . . . . . . . . . . . . . . . . . 357
Event Data Recorders . . . . . . . . 357
OnStar . . . . . . . . . . . . . . . . . . . . . . . 358
Infotainment System . . . . . . . . . . 358
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be