service CHEVROLET TRAX 2021 Manual PDF

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
Service and Maintenance 241
.Trained dealer technicians have the
diagnostic equipment to test the battery
and ensure that the connections and
cables are corrosion-free.
Belts
.Belts may need replacing if they squeak
or show signs of cracking or splitting.
.Trained dealer technicians have access to
tools and equipment to inspect the belts
and recommend adjustment or
replacement when necessary.
Brakes
Brakes stop the vehicle and are crucial to
safe driving.
.Signs of brake wear may include chirping,
grinding, or squealing noises, or difficulty
stopping.
.Trained dealer technicians have access to
tools and equipment to inspect the brakes
and recommend quality parts engineered
for the vehicle.
Fluids
Proper fluid levels and approved fluids
protect the vehicle’s systems and
components. See Recommended Fluids and
Lubricants 0243 for GM approved fluids.
.Engine oil and windshield washer fluid
levels should be checked at every fuel fill.
.Instrument cluster lights may come on to
indicate that fluids may be low and need
to be filled.
Hoses
Hoses transport fluids and should be
regularly inspected to ensure that there are
no cracks or leaks. With a multi-point
inspection, your dealer can inspect the hoses
and advise if replacement is needed.
Lamps
Properly working headlamps, taillamps, and
brake lamps are important to see and be
seen on the road.
.Signs that the headlamps need attention
include dimming, failure to light, cracking,
or damage. The brake lamps need to be
checked periodically to ensure that they
light when braking.
.With a multi-point inspection, your dealer
can check the lamps and note any
concerns.
Shocks and Struts
Shocks and struts help aid in control for a
smoother ride.
.Signs of wear may include steering wheel
vibration, bounce/sway while braking,
longer stopping distance, or uneven
tire wear.
.As part of the multi-point inspection,
trained dealer technicians can visually
inspect the shocks and struts for signs of
leaking, blown seals, or damage, and can
advise when service is needed.
Tires
Tires need to be properly inflated, rotated,
and balanced. Maintaining the tires can save
money and fuel, and can reduce the risk of
tire failure.
.Signs that the tires need to be replaced
include three or more visible treadwear
indicators; cord or fabric showing through
the rubber; cracks or cuts in the tread or
sidewall; or a bulge or split in the tire.
.Trained dealer technicians can inspect and
recommend the right tires. Your dealer
can also provide tire/wheel balancing
services to ensure smooth vehicle
operation at all speeds. Your dealer sells
and services name brand tires.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
242 Service and Maintenance
Vehicle Care
To help keep the vehicle looking like new,
vehicle care products are available from your
dealer. For information on how to clean and
protect the vehicle’s interior and exterior,
seeInterior Care 0230 and
Exterior Care 0226.
Wheel Alignment
Wheel alignment is critical for ensuring that
the tires deliver optimal wear and
performance.
.Signs that the alignment may need to be
adjusted include pulling, improper vehicle
handling, or unusual tire wear.
.Your dealer has the required equipment
to ensure proper wheel alignment.
Windshield
For safety, appearance, and the best
viewing, keep the windshield clean and
clear.
.Signs of damage include scratches, cracks,
and chips.
.Trained dealer technicians can inspect the
windshield and recommend proper
replacement if needed. Wiper Blades
Wiper blades need to be cleaned and kept in
good condition to provide a clear view.
.Signs of wear include streaking, skipping
across the windshield, and worn or split
rubber.
.Trained dealer technicians can check the
wiper blades and replace them when
needed.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
Service and Maintenance 243
Recommended Fluids, Lubricants, and Parts
Recommended Fluids and Lubricants
Fluids and lubricants identified below by name or specification, including fluids or lubricants not listed here, can be obtained from your dealer.Usage Fluid/Lubricant
Automatic Transmission DEXRON-VI Automatic Transmission Fluid. Engine Coolant 50/50 mixture of clean, drinkable water and use only DEX-COOL Coolant. See Cooling
System 0177.
Engine Oil Engine oil meeting the dexos1 specification of the proper SAE viscosity grade. ACDelco
dexos1 full synthetic is recommended. See Engine Oil0173.
Hood Latch Assembly, Secondary Latch, Pivots, Spring Anchor, and Release Pawl Lubriplate Lubricant Aerosol or lubricant meeting requirements of NLGI #2, Category LB
or GC-LB.
Hydraulic Brake System DOT 4 Hydraulic Brake Fluid.
Key Lock Cylinders, Hood and Door Hinges Multi-Purpose Lubricant, Superlube. See your dealer. Windshield Washer Automotive windshield washer fluid that meets regional freeze protection requirements.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
244 Service and Maintenance
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.
Maintenance Replacement Parts
PartGM Part NumberACDelco Part Number
Engine Air Cleaner/Filter 95021102A3184C
Engine Oil Filter
I1.4L L4 Engine (LUV)
(1)55594651/25195785 PF2257G/PF2263G
I1.4L L4 Engine (LE2) 12696048
PF64
Passenger Compartment Air Filter 13271190CF181
Spark Plugs
I1.4L L4 Engine (LUV) 55576026
41-121
I1.4L L4 Engine (LE2) 12683541
41-156
Wiper Blades IDriver Side –65.0 cm (26 in) 94531969
—
95915127 —

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
Service and Maintenance 245
Maintenance Replacement Parts (cont'd)
PartGM Part NumberACDelco Part Number
IPassenger Side –38.0 cm (15 in)
IRear –26.5 cm (10 in) 95915137
—
Footnote:
(1)The Hengst oil filter (55594651/PF2257G) and the UFI oil filter (25195785/PF2263G) are not interchangeable.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
246 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the type of services performed
in the boxes provided. Retain all maintenance receipts.Date Odometer Reading Serviced By Services Performed

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
Technical Data 247
Technical Data
Vehicle Identification
Vehicle Identification Number (VIN) . . . 247
Service Parts Identification . . . . . . . . . . . . 247
Vehicle Data
Capacities and Specifications . . . . . . . . . . 248
Engine Drive Belt Routing . . . . . . . . . . . . . 249
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front corner of
the instrument panel, on the driver side of
the vehicle. It can be seen through the
windshield from outside. The Vehicle
Identification Number (VIN) also appears on
the Vehicle Certification label and certificates
of title and registration.
Engine Identification
The eighth character in the VIN is the
engine code. This code identifies the
vehicle's engine, specifications, and
replacement parts. See“Engine
Specifications” underCapacities and
Specifications 0248 for the vehicle's
engine code.
Service Parts Identification
There may be a large barcode on the
certification label on the center pillar that
you can scan for the following information:
.Vehicle Identification Number (VIN)
.Model designation
.Paint information
.Production options
If there is not a large barcode on this label,
then you will find this same information on
the inside of the rear compartment area.

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
250 Customer Information
Customer Information
Customer Information
Customer Satisfaction Procedure . . . . . . 250
Customer Assistance Offices . . . . . . . . . . . 251
Customer Assistance for Text Telephone(TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Online Owner Center . . . . . . . . . . . . . . . . . . 252
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Roadside Assistance Program . . . . . . . . . . 253
Scheduling Service Appointments . . . . . . 254
Courtesy Transportation Program . . . . . 254
Collision Damage Repair . . . . . . . . . . . . . . . 255
Publication Ordering Information . . . . . . 257
Radio Frequency Statement . . . . . . . . . . . 257
Reporting Safety Defects
Reporting Safety Defects to the United States Government . . . . . . . . . . . . . . . . . . 258
Reporting Safety Defects to the Canadian Government . . . . . . . . . . . . . . . 258
Reporting Safety Defects to General Motors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Vehicle Data Recording and Privacy
Vehicle Data Recording and Privacy . . . 259
Cybersecurity . . . . . . . . . . . . . . . . . . . . . . . . . . 259
Event Data Recorders . . . . . . . . . . . . . . . . . . 259
OnStar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 260
Customer Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important
to your dealer and to Chevrolet. Normally,
any concerns with the sales transaction or
the operation of the vehicle will be resolved
by your dealer's sales or service
departments. Sometimes, however, despite
the best intentions of all concerned,
misunderstandings can occur. If your concern
has not been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern with a
member of dealership management.
Normally, concerns can be quickly resolved
at that level. If the matter has already been
reviewed with the sales, service, or parts
manager, contact the owner of your
dealership or the general manager.
STEP TWO : If after contacting a member of
dealership management, it appears your
concern cannot be resolved by your
dealership without further help, in the U.S.,
call the Chevrolet Customer Assistance
Center at 1-800-222-1020. In Canada, call
General Motors of Canada Customer Care
Centre at 1-800-263-3777 (English),
or 1-800-263-7854 (French). We encourage you to call the toll-free
number in order to give your inquiry
prompt attention. Have the following
information available to give the Customer
Assistance representative:
.Vehicle Identification Number (VIN). This is
available from the vehicle registration or
title, or the plate at the top left of the
instrument panel and visible through the
windshield.
.Dealership name and location.
.Vehicle delivery date and present mileage.
When contacting Chevrolet, remember that
your concern will likely be resolved at a
dealer's facility. That is why we suggest
following Step One first.
STEP THREE —U.S. Owners : Both General
Motors and your dealer are committed to
making sure you are completely satisfied
with your new vehicle. However, if you
continue to remain unsatisfied after
following the procedure outlined in
Steps One and Two, you can file with the
Better Business Bureau (BBB) Auto Line
Program to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered by BBB
National Programs, Inc. to settle automotive

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
Customer Information 251
disputes regarding vehicle repairs or the
interpretation of the New Vehicle Limited
Warranty. Although you may be required to
resort to this informal dispute resolution
program prior to filing a court action, use of
the program is free of charge and your case
will generally be heard within 40 days.
If you do not agree with the decision given
in your case, you may reject it and proceed
with any other venue for relief available
to you.
You may contact the BBB Auto Line Program
using the toll-free telephone number or
write them at the following address:
BBB Auto Line Program
BBB National Programs, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/bbb-auto-line
This program is available in all 50 states and
the District of Columbia. Eligibility is limited
by vehicle age, mileage, and other factors.
General Motors reserves the right to change
eligibility limitations and/or discontinue its
participation in this program.STEP THREE
—Canadian Owners : In the
event that you do not feel your concerns
have been addressed after following the
procedure outlined in Steps One and Two,
General Motors of Canada Company wants
you to be aware of its participation in a
no-charge Mediation/Arbitration Program.
General Motors of Canada Company has
committed to binding arbitration of owner
disputes involving factory-related vehicle
service claims. The program provides for the
review of the facts involved by an impartial
third party arbiter, and may include an
informal hearing before the arbiter. The
program is designed so that the entire
dispute settlement process, from the time
you file your complaint to the final decision,
should be completed in about 70 days. We
believe our impartial program offers
advantages over courts in most jurisdictions
because it is informal, quick, and free of
charge.
For further information concerning eligibility
in the Canadian Motor Vehicle Arbitration
Plan (CAMVAP), call toll-free 1-800-207-0685,
or call the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French), or write to: The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Company
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the
Vehicle Identification Number (VIN).
Customer Assistance Offices
Chevrolet encourages customers to call the
toll-free number for assistance. However, if a
customer wishes to write or e-mail
Chevrolet, the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-800-222-1020
1-800-833-2438 (For Text Telephone Devices
(TTYs))
Roadside Assistance: 1-800-243-8872
From U.S. Virgin Islands:
1-800-496-9994

Chevrolet TRAX Owner Manual (GMNA-Localizing-U.S./Canada-14609828) -
2021 - CRC - 8/21/20
252 Customer Information
Canada
General Motors of Canada Company
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-268-6800
Overseas
Please contact the local General Motors
Business Unit.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of
hearing, or speech-impaired and who use
Text Telephones (TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in the U.S.
can communicate with Chevrolet by dialing:
1-800-833-2438. TTY users in Canada can dial
1-800-263-3830.
Online Owner Center
The Chevrolet Owner Center (U.S.)
my.chevrolet.com
Learn more about your vehicle features,
shop for and manage your connected
services and OnStar plans, and access
diagnostic information specific to your
vehicle.
Membership Benefits
E:Download owner’s manuals and view
vehicle-specific how-to videos.
G: View maintenance schedules, alerts, and
Vehicle Diagnostic Information. Schedule
service appointments.
I: View service records from your
dealership and add your own.
D: Select a preferred dealer and view
locations, maps, phone numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See Vehicle
Identification Number (VIN) 0247.
H:Manage your profile and payment
information. View your GM Rewards Card
earnings and My Chevrolet Rewards points.
F: Chat with online help representatives.
Visit my.chevrolet.com and create an
account today.
Chevrolet Owner Centre (Canada)
mychevrolet.ca
Visit the Chevrolet Owner Centre at
mychevrolet.ca (English) or my.chevrolet.ca
(French) to access similar benefits to the
U.S. site.
GM Mobility Reimbursement
Program
This program is available to qualified
applicants for cost reimbursement, up to
certain limits, of eligible aftermarket