phone CHEVROLET VENTURE 1998 User Guide

GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet
and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN) and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 In Canada, please
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or,
write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature
are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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ORDER TOLL FREE (NOTE: For Credit Card Holders On&)
(Mondav-Fridav 8:OO AM - 6:OO PM EST
1 -800-782-4356
1 FAXOrderi Onlv 1-313-865-5927
Orders will be mailed within 1 O-days of receipt. Please allow ade uate time for postal
service.
If further Information IS needed, write to the address s s, own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking
slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
9
9.
8
Service Manual 1998 $90.00
Car
& Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio
G
:M
1998 $1 0.00
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside
U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
I - (STREET ADDRESS-NO P.O. BOX NUMBERS)
1
0 (CITY) (STATE) (ZIP CODE) T
0 DAYTIME TELEPHONE NO.
I AREA CODE I
Cbe& or Money
Order payable to Helm, Jnc. (USA funds only - do nof send cash.)
Mastercard
VISA
n
L GM-CHE-ORD98 *(Prices are subject
to change without notice and without incurring
Note to Canadian Customers: All listed prices are quoted In U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.
~~
obligation. Allow ample time for delivery.)
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Glass ................................... 6-51
Inside
of Your Vehicle ......................... 6-48
InstrumentPanel
............................. 6-50
Outside of
Your Vehicle ........................ 6-52
Special Problems
............................. 6-49
Stains
...................................... 6-49
Tires
....................................... 6-53
Vinyl
....................................... 6-50
Wheels
..................................... 6-53
Windshield, Backglass and Wiper Blades
.......... 6-51
WiperBlades
................................ 6-51
Climate Control System
........................... 3-2
Clock, Settingthe
................................ 3-9
Coinholder
.................................... 2-70
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-31
Compact Disc Player
............................ 3-19
Care
....................................... 3-32
Errors
................................. 3-22, 3-25
Remote
..................................... 3-25
Compact Overhead Console
...................... 2-67
Compact Spare Tire
............................. 5-34
Content Theft-Deterrent
......................... 2-23
Control of a Vehicle
.............................. 4-6
Convenience Net Side
....................................... 2-73
Convex Outside Mirror
.......................... 2-66
Coolant
....................................... 6-21
Adding
..................................... 6-23
Checking
................................... 6-23
Heater, Engine
............................... 2-29
RecoveryTank
............................... 5-18
Whattouse
................................. 6-22 Courtesy Transportation
........................... 8-8
Cruise Control ................................. 2-56
Cupholders
.................................... 2-70
Customer Assistance Information
................... 8-1
Customer Satisfaction Procedure
.................... 8-2
Customer Assistance for Text Telephone Users ......... 8-4
Damage. Finish
............................... 6-54
Damage. Sheet Metal
............................ 6-53
Damme Running Lamps
......................... 2-61
Dead Battery
................................... 5-3
Defects. Reporting Safety
........................ 8-10
Defensive Driving ............................... 4-2
Defogger. Rear Window
.......................... 3-5
Defrosting
..................................... 3-4
Delayed Illumination
............................ 2-63
Dimensions, Vehicle
............................ 6-66
Door AjarLight
................................... 2-96
Locks
....................................... 2-4
Power Sliding
................................ 2-14
Sliding
..................................... 2-13
Driver Information Center
........................ 2-98
DriverPosition
................................. 1-41
Driver’s Four-Way Manual Seat
.................... 1-2
Driving
City
........................................ 4-21
Defensive
.................................... 4-2
Drunken
..................................... 4-3
Freeway
.................................... 4-22
InaBlizzard
................................. 4-28
In Foreign Countries
........................... 6-5
Defogging
..................................... 3-4
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