mileage CHEVROLET VENTURE 1998 Owner's Manual

For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
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Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top
left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However,
if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
In Canada, write to: Refer to your Warranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved in the dealership, using the dealer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has
TTY equipment available at its Customer
Assistance Center. Any
TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial 1-800-263-3830.)
General Motors of Canada Limited
Customer Communication Centre, 163-005 1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7
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For complete program details, see your Chevrolet dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
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Vehicle Identification Number (VIN)
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached Vehicle mileage
Description of problem Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible
from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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GM Participation in an Alternative
Dispute Resolution
Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet
and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in
this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates
in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN) and a statement
of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
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