service CHEVROLET VENTURE 1998 Manual Online

Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain\

service publications and how to report any safety defects.
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8-4
8-5
8-7
8-8 8-9 Customer Satisfaction Procedure Customer Assistance for Text Telephone
(TTY) Users
Chevrolet Roadside Assistance Program
Canadian Roadside Assistance
Courtesy Transportation GM Participation in an Alternative Dispute
Resolution Program 8- 10
8- 10
8-11
8-11
8-11
Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians and up-to-date information to promptly address any
concerns you may have. However, if
a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner
of the dealership or the
general manager.
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Chevrolet Roadside
Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet Roadside Assistance
Center.
As the owner of a 1998 Chevrolet, membership
in Roadside Assistance is free. Roadside Assistance is available 24 hours
a day,
365 days a year, by calling 1-800-CHEV-USA
(1-800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over
the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is Eree, however some
services may incur costs.
Roadside offers two levels of service
to the customer,
Basic Care and Courtesy’” Care:
Toll-free number, 1 -800-CHEV-USA
Free towing for warranty repairs
Basic over-the-phone technical advice
Available dealer services at reasonable costs (Le.,
wrecker services, locksmithkey service, glass
repair, etc.)
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ROADSIDE Courtesy TM Cure PROVIDES:
0 Roadside Basic Cure services (as outlined previously)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
0 FREE LocksmiWKey Service (when keys are lost
0 FREE Flat Tire Service (spare installed on the road)
on the road or locked inside)
FREE Jump Start (at home
or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers
of 1998 Chevrolet passenger cars
and light duty trucks. (Please see your selling dealer
for details.)
Note:
Courtesy Cure is available to retail and retail lease
customers operating 1998 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles (60
000 km),
whichever occurs first. All Courtesy Cure services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Cure and Courtesy Cure are not part of or
included in the coverage provided
by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify
or discontinue Basic Cure and Courtesy Care
at any time.
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For complete program details, see your Chevrolet dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
0
0
0
0
0
0
0
Vehicle Identification Number (VIN)
License plate number
Vehicle color
Vehicle location
Telephone number where you can be reached Vehicle mileage
Description of problem Please refer
to the Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible
from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
8-7
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Courtesy Transportation
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to retail purchasers of 1998 Chevrolet passenger cars
and light duty trucks (please see your selling dealer
for details).
Courtesy Transportation includes:
One way shuttle ride for any warranty repair
0 Up to $30 maximum daily vehicle rental allowance
0 Up to $30 maximum daily cab, bus or other
completed
during the same day.
for any overnight warranty repair up to five days,
OR
transportation allowance in lieu of rental for any
overnight warranty repair up to five days,
OR
0 Up to $10 daily fuel allowance for rides provided by
another person
(i.e., fi-iend, neighbor, etc.) in lieu of
rental for
any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements
will be administered
by your Chevrolet dealer
service management. Claim amounts should
reflect all actual costs.
0 Chevrolet Courtesy Transportation is not part of the
Bumper to Bumper New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes
or
discontinue Courtesy Transportation at any time
without notification.
Chevrolet dealer.
0 For additional program details, contact your
Some state insurance regulations make it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up
to $30/day for documented
transportation you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under
the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8
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REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047 In Canada, please
call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or,
write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature
are available for purchase for all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada
is 1-800-668-5539.
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1998 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below\
.)
CURRENT PUBLICATIONS FOR 1998 CHEVROLET
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes, electrical, steering, body, etc. RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions
to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN-ON
THE FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated
P.O. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$15.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:oO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-MasterCard-Discr)
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ORDER TOLL FREE (NOTE: For Credit Card Holders On&)
(Mondav-Fridav 8:OO AM - 6:OO PM EST
1 -800-782-4356
1 FAXOrderi Onlv 1-313-865-5927
Orders will be mailed within 1 O-days of receipt. Please allow ade uate time for postal
service.
If further Information IS needed, write to the address s s, own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking
slip with return
information within 30 days of delivery. On returns, a re-stocking fee may be applied
against the original order.
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9.
8
Service Manual 1998 $90.00
Car
& Light Truck
Transmission Unit Repair 1998 $40.00
Owner’s Manual In Portfolio 1998
$1 5.00
Owner’s Manual Without Portfolio
G
:M
1998 $1 0.00
NOTE: Dealers and Companies please provide dealer or company name, an\
d also the
name of the person to whose attention the shipment should be sent.
Mail completed order form to:
For purchases outside
U.S.A. please write to the above address for quotation.
HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
(CUSTOMER’S NAME) (ATTENTION)
I - (STREET ADDRESS-NO P.O. BOX NUMBERS)
1
0 (CITY) (STATE) (ZIP CODE) T
0 DAYTIME TELEPHONE NO.
I AREA CODE I
Cbe& or Money
Order payable to Helm, Jnc. (USA funds only - do nof send cash.)
Mastercard
VISA
n
L GM-CHE-ORD98 *(Prices are subject
to change without notice and without incurring
Note to Canadian Customers: All listed prices are quoted In U.S. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $1 1.50 plus the US. order processing.
~~
obligation. Allow ample time for delivery.)
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1
Brake Adjustment
.................................. 6-30
Fluid
....................................... 6-26
Master Cylinder
.............................. 6-26
Parking
..................................... 2-34
PedalTravel
................................. 6-30
Replacing System Parts
........................ 6-30
System Warning Light
.................... 2-87. 6-27
Trailer
...................................... 4-37
Transaxle Shift Interlock
....................... 2-37
Transaxle Shift Interlock Check
.................. 7-3 1
Wear ....................................... 6-29
Brakes. Anti-Lock
............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
.......................... 4-10
Break-In, New Vehicle
.......................... 2-25
BTSI
......................................... 2-37
BTSICheck
................................... 7-31
Bucketseats
................................... 1-26
Adjusting
................................... 1-27
Folding or Reclining the Seatbacks
............... 1-26
Removing
................................... 1-28
Bulb Replacement
.............................. 6-3 1
Replacing
................................... 1-30
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-65
Captain’s Chairs
................................ 1-33
Removing
................................... 1-33
Replacing
................................... 1-34
Carbon Monoxide
.................... 2.38.4.29. 4.37
CargoNet
..................................... 2-72 Cassette Deck Service
........................... 7-29
Cassette Tape Player
....................... 3-12. 3-15
Cassette Tape Player Care
........................ 3-30
CD Adapter Kits
.......................... 3-14. 3-19
CD Player Theft-Deterrent Feature
................. 3-26
Center Dome Lamp
............................. 2-64
Center Rear Passenger Position (Bench Seat)
......... 1-64
Center Rear Passenger Position (Bucket Seat)
......... 1-66
Certificatioflire Label
.......................... 4-30
Chains. Safety
................................. 4-37
Chains. Tire
................................... 6-47
Changing a Flat Tire
............................. 5-24
Charging System Indicator Light
................... 2-87
Checking Your Restraint Systems
................. 1-101
Chemical Paint Spotting
.......................... 6-54
Children
...................................... 1-68
Child Restraints
................................ 1-82
Built-in
..................................... 1-71
Cleaning Built-in
............................. 6-50
Securing in a Rear Outside Seat Position
........... 1-89
(Bucketseat)
............................... 1-93
(Third Row Bench Seat)
...................... 1-91
Securing in the Right Front Seat Position
.......... 1-95
TopStrap
................................... 1-88
Where to Put
........................... 1-86. 1-87
Cigarette Lighter
............................... 2-77
Circuit Breakers and Fuses
....................... 6-58
Cleaner. Air
................................... 6-15
Cleaning Aluminum Wheels
............................ 6-53
Built-in Child Restraint
........................ 6-50
Fabric
...................................... 6-49
Securing in the Center Rear Seat Position
Securing in the Center Rear Seat Position
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