phone CHEVROLET VENTURE 2004 1.G User Guide

Rear Seat Audio (RSA)
(Without Entertainment System)
This feature allows rear seat passengers to listen to and
control any of the sources: radio and CDs. However,
the rear seat passengers can only control the sources
that the front seat passengers are not listening to.
For example, rear seat passengers may listen to and
control a CD through headphones, while the driver
listens to the radio through the front speakers. The rear
seat passengers have control of the volume for each
set of headphones.
The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch
the source for the main radio to a remote source,
the RSA will not be able to control the remote source.
You can operate the RSA when the main radio is off.
Primary Radio Controls
The following function is controlled by the main radio:
PWR (Power):Press this knob twice to turn RSA off.
Rear Seat Radio Controls
The following functions are controlled by the RSA system:
PWR (Power):Press this button to turn the system on
or off. The rear speakers will be muted when the
RSA power is turned on.
VOL (Volume):Press this knob lightly so it extends.
Turn the knob to increase or to decrease the volume.
Push the knob back into it’s stored position when
you are not using it. The upper knob controls the upper
headphones and the lower knob controls the lower
headphones.
3-116

Rear Seat Audio (RSA)
(With Entertainment System)
This feature allows rear seat passengers to listen to and
control any of the sources: radio, CDs, DVD, and
auxiliary device. However, the rear seat passengers can
only control the sources that the front seat passengers
are not listening to. For example, rear seat passengers
may listen to and control a CD through headphones
while the driver listens to the radio through the
front speakers. The rear seat passengers have control
of the volume for each set of headphones.
The front seat audio controls always have priority over
the RSA controls. If the front seat passengers switch
the source for the main radio to a remote source,
the RSA will not be able to control the remote source.
You can operate the RSA when the main radio is off.
The DVD or auxiliary device will always be available on
channel A of the headphones. All other sources are
available on channel B. You will not be able to listen to
XM, on channel B, if you are listening to a DVD or
an auxiliary device on channel B and vice versa.RSA PWR (Power):Press this button to turn the
system on or off. The headphone symbol will appear on
the display above the video screen when the system
is on. The rear speakers will be muted when the
RSA power is turned on.
BAND:Press this button to switch between FM1, FM2,
AM, or XM1 or XM2 (if equipped) when the headphones
are on channel B. The selected radio station will
appear on the display above the video screen. If the
front passengers are listening to the radio, the RSA will
not switch between the bands and cannot change
the station.
3-118

qr(Tune):When listening to the radio, press the
right or the left arrow to go to the next or the previous
station and stay there. This function is inactive if
the front seat passengers are listening to the radio.
When a CD is playing, press the right arrow to go to the
next track on the CD. Press the left arrow to go to the
start of the current track, if more than eight seconds
have played. This function is inactive if the front
seat passengers are listening to a CD.
P.SET SCAN (Preset Scan):Press and hold this
button to scan the preset radio stations set on the
pushbuttons on the main radio. The radio will go to a
preset station stored on the pushbuttons, play for a few
seconds, then go on to the next preset station. The
selected radio station will appear on the display above
the video screen. Press this button again to stop
scanning presets. This function is inactive if the front
seat passengers are listening to the radio.
When a CD is playing in the six-disc CD changer, press
this button to select the next CD, if multiple CDs are
loaded. This function is inactive if the front seat
passengers are listening to a CD.
CD TAPE:Press this button to switch between playing
a CD, a DVD, or an auxiliary device when the
headphones are on channel B. If one of the devices are
not loaded, the system will skip over the device when
this button is pressed.Theft-Deterrent Feature
(Non-RDS Radios)
THEFTLOCK®is designed to discourage theft of your
vehicle’s radio. The feature works automatically by
learning a portion of the Vehicle Identication Number
(VIN). If the radio is moved to a different vehicle, it
will not operate and LOCKED will appear on the display.
When the radio and vehicle are turned off, the blinking
red light indicates that THEFTLOCK
®is armed.
With THEFTLOCK
®activated, the radio will not operate
if stolen.
Theft-Deterrent Feature
(RDS Radios)
THEFTLOCK®is designed to discourage theft of your
vehicle’s radio. The feature works automatically by
learning a portion of the Vehicle Identication Number
(VIN). If the radio is moved to a different vehicle, it
will not operate and LOCKED will appear on the display.
When the ignition is off and RAP is not active, the
blinking red light indicates that THEFTLOCK
®is armed.
With THEFTLOCK
®activated, the radio will not
operate if stolen.
3-119

Your Driving, the Road, and
Your Vehicle
Defensive Driving
The best advice anyone can give about driving is:
Drive defensively.
Please start with a very important safety device in your
vehicle: Buckle up. SeeSafety Belts: They Are for
Everyone on page 1-25.
Defensive driving really means “be ready for anything.”
On city streets, rural roads or freeways, it means
“always expect the unexpected.”
Assume that pedestrians or other drivers are going to
be careless and make mistakes. Anticipate what
they might do. Be ready for their mistakes.
Rear-end collisions are about the most preventable of
accidents. Yet they are common. Allow enough following
distance. It is the best defensive driving maneuver, in
both city and rural driving. You never know when the
vehicle in front of you is going to brake or turn suddenly.Defensive driving requires that a driver concentrate on
the driving task. Anything that distracts from the
driving task — such as concentrating on a cellular
telephone call, reading, or reaching for something on
the oor — makes proper defensive driving more difficult
and can even cause a collision, with resulting injury.
Ask a passenger to help do things like this, or pull off the
road in a safe place to do them yourself. These simple
defensive driving techniques could save your life.
Drunken Driving
Death and injury associated with drinking and driving is
a national tragedy. It is the number one contributor
to the highway death toll, claiming thousands of victims
every year.
Alcohol affects four things that anyone needs to drive
a vehicle:
Judgment
Muscular Coordination
Vision
Attentiveness.
4-2

Hydroplaning
Hydroplaning is dangerous. So much water can build up
under your tires that they can actually ride on the
water. This can happen if the road is wet enough and
you are going fast enough. When your vehicle is
hydroplaning, it has little or no contact with the road.
Hydroplaning does not happen often. But it can if your
tires do not have much tread or if the pressure in
one or more is low. It can happen if a lot of water is
standing on the road. If you can see reections
from trees, telephone poles or other vehicles, and
raindrops “dimple” the water’s surface, there could be
hydroplaning.
Hydroplaning usually happens at higher speeds. There
just is not a hard and fast rule about hydroplaning.
The best advice is to slow down when it is raining.
Driving Through Deep Standing Water
Notice:If you drive too quickly through deep
puddles or standing water, water can come in
through your engine’s air intake and badly damage
your engine. Never drive through water that is
slightly lower than the underbody of your vehicle. If
you can not avoid deep puddles or standing
water, drive through them very slowly.
Driving Through Flowing Water
{CAUTION:
Flowing or rushing water creates strong forces.
If you try to drive through owing water, as you
might at a low water crossing, your vehicle can
be carried away. As little as six inches of
owing water can carry away a smaller vehicle.
If this happens, you and other vehicle
occupants could drown. Do not ignore police
warning signs, and otherwise be very cautious
about trying to drive through owing water.
4-21

Customer Assistance and Information...............7-2
Customer Satisfaction Procedure......................7-2
Online Owner Center......................................7-4
Customer Assistance for Text Telephone
(TTY) Users...............................................7-4
Customer Assistance Offices............................7-5
GM Mobility Program for Persons with
Disabilities..................................................7-6
Roadside Assistance Program..........................7-6
Courtesy Transportation...................................7-8
Vehicle Data Collection and Event Data
Recorders................................................7-10Reporting Safety Defects................................7-12
Reporting Safety Defects to the United States
Government..............................................7-12
Reporting Safety Defects to the Canadian
Government..............................................7-12
Reporting Safety Defects to General Motors.....7-12
Service Publications Ordering Information.........7-13
Section 7 Customer Assistance and Information
7-1

STEP THREE:Both General Motors and your dealer
are committed to making sure you are completely
satised with your new vehicle. However, if you continue
to remain unsatised after following the procedure
outlined in Steps One and Two, you should le with the
BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to your
Warranty and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP).
The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
ling a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject it and proceed with any other
venue for relief available to you.You may contact the BBB Auto Line Program using the
toll-free telephone number or write them at the
following address:
BBB Auto Line Program
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1804
Telephone: 1-800-955-5100
This program is available in all 50 states and the District
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
7-3

Online Owner Center
The Owner Center is a resource for your GM ownership
needs. You can nd your specic vehicle information
all in one place.
The Owner Center allows you to:
Get e-mail service reminders.
Access information about your specic vehicle,
including tips and videos and an electronic
version of this owner’s manual. (United States only)
Keep track of your vehicle’s service history and
maintenance schedule.
Find GM dealers for service nationwide.
Receive special promotions and privileges only
available to members. (United States only)Refer to the web for updated information.
To register your vehicle, visit www.MyGMLink.com.
(United States) or My GM Canada within
www.gmcanada.com (Canada).
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate
with Chevrolet by dialing: 1-800-833-CHEV (2438).
(TTY users in Canada can dial 1-800-263-3830.)
7-4

Customer Assistance Offices
Chevrolet encourages customers to call the toll-free
number for assistance. If a U.S. customer wishes
to write to Chevrolet, the letter should be addressed to
Chevrolet’s Customer Assistance Center.
United States – Customer Assistance
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170
1-800-222-1020
1-800-833-2438 (For Text Telephone devices
(TTYs))
Roadside Assistance: 1-800-CHEV-USA® (243-8872)
Fax Number: 313-381-0022
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
Fax Number: 313-381-0022
From U.S. Virgin Islands:
1-800-496-9994
Fax Number: 313-381-0022
Canada – Customer Assistance
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone
devices (TTYs))
Roadside Assistance: 1-800-268-6800
Overseas – Customer Assistance
Please contact the local General Motors Business Unit.
Mexico, Central America and
Caribbean Islands/Countries
(Except Puerto Rico and U.S. Virgin
Islands) – Customer Assistance
General Motors de Mexico, S. de R.L. de C.V.
Customer Assistance Center
Paseo de la Reforma # 2740
Col. Lomas de Bezares
C.P. 11910, Mexico, D.F.
01-800-508-0000
Long Distance: 011-52-53 29 0 800
7-5

GM Mobility Program for Persons
with Disabilities
This program, available to
qualied applicants, can
reimburse you up to $1,000
toward eligible aftermarket
driver or passenger
adaptive equipment you
may require for your vehicle
(hand controls, wheelchair/
scooter lifts, etc.).
This program can also provide you with free resource
information, such as area driver assessment centers and
mobility equipment installers. The offer is available for a
limited period of time from the date of vehicle purchase/
lease. For more details, or to determine your vehicle’s
eligibility, see your GM dealer or call the GM Mobility
Assistance Center at 1-800-323-9935. Text telephone
(TTY) users, call 1-800-833-9935.
GM of Canada also has a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for details. All TTY
users call 1-800-263-3830.
Roadside Assistance Program
Security While You Travel
1-800-CHEV-USA (243-8872)
As the proud owner of a new Chevrolet vehicle, you are
automatically enrolled in the Chevrolet Roadside
Assistance program. This value-added service is
intended to provide you with peace of mind as you drive
in the city or travel the open road. Chevrolet’s Roadside
Assistance toll-free number is staffed by courteous
and capable Roadside Assistance Representatives who
are available 24 hours a day, 365 days a year.
We will provide the following services during the
Bumper-to-Bumper warranty period, at no expense
to you:
Fuel Delivery:Delivery of enough fuel
($5 maximum) for the customer to get to the
nearest service station.
Lock-out Service (identication required):
Replacement keys or locksmith service will
be covered at no charge if you are unable to gain
entry into your vehicle. Delivery of the replacement
key will be covered within 10 miles.
7-6