phone CHEVROLET VOLT 2012 1.G Owner's Guide

Black plate (3,1)Chevrolet Volt Owner Manual - 2012
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Chevrolet encourages customers
to call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-877-486-5846 (1-877-4-Volt Info)
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-811-1926
From Puerto Rico:
1-800-496-9992 (English)
1-800-496-9993 (Spanish)
From U.S. Virgin Islands:
1-800-496-9994

Black plate (4,1)Chevrolet Volt Owner Manual - 2012
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Mexico, Central America, and
Caribbean Islands/Countries
(Except Puerto Rico and U.S.
Virgin Islands)
General Motors de Mexico, S. de
R.L. de C.V.
Customer Assistance Center
Av. Ejercito Nacional #843
Col. Granada
C.P. 11520, Mexico, D.F.
01-800-466-0800
Long Distance: 011-52-53 29 0800
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.

Black plate (6,1)Chevrolet Volt Owner Manual - 2012
13-6 Customer Information
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Call
1-800-GM-DRIVE (463-7483) for
details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
From the U.S., call
1‐888‐811‐1926;
(Text Telephone (TTY):
1‐888‐889‐2438).
From Canada, call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
Chevrolet and General Motors of
Canada Limited reserve the right to
make any changes or discontinue
the Roadside Assistance program at
any time without notification.

Black plate (12,1)Chevrolet Volt Owner Manual - 2012
13-12 Customer Information
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13‑6.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
In a crash, the sensing system may
shut down the high voltage system.
See Battery on page 10‑25 for
important safety information. If an
airbag has inflated, see What Will
You See after an Airbag Inflates? on
page 3‑24.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.

Black plate (17,1)Chevrolet Volt Owner Manual - 2012
Customer Information 13-17
OnStar®
If the vehicle is equipped with an
active OnStar system, that system
may also record data in crash or
near crash‐like situations. The
OnStar Terms and Conditions
provides information on data
collection and use and is available
at www.onstar.com (U.S.) or
www.onstar.ca (Canada), or by
pressing the
Qbutton and
speaking to an advisor. See OnStar
Overview on page 14‑1 for more
information.
Navigation System
If the vehicle has a navigation
system, use of the system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. Refer to the
navigation manual for information on
stored data and for deletion
instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as key fobs for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.

Black plate (4,1)Chevrolet Volt Owner Manual - 2012
14-4 OnStar
Connections
OnStar Hands-Free Calling allows
calls to be made and received from
the vehicle. The vehicle can also be
controlled from a cell phone through
the OnStar mobile app. See
www.onstar.com for coverage maps.
Hands-Free Calling
1. PushX. System responds:
“OnStar ready.”
2. Say “Dial.”System responds:
“Please say the name or number
to call.”
3. Say the entire number without pausing, including a “1”and the
area code. System responds:
“OK calling.”
Retrieve My Number
1. PushX. System responds:
“OnStar ready.”
2. Say “My Number.” System
responds: “Your OnStar
Hands-Free Calling number is.”
End a Call
PushX. System responds: “Call
ended.”
Store a Name Tag for Speed
Dialing
1. PushX. System responds:
“OnStar ready.”
2. Say “Store.” System responds:
“Please say the number you
would like to store.”
3. Say the entire number without pausing. System responds:
“Please say the name tag.”
4. Pick a name tag. “System
responds:”About to store
. Does that
sound OK?”
5. Say “Yes”or“No” to try again.
System responds: “OK, storing
.”
Place a Call Using a Stored
Number
1. PushX. System responds:
“OnStar ready.”
2. Say “Call .” System
responds: “OK, calling
.”
Verify Minutes and Expiration
PushXand say “minutes” then
“verify” to check how many minutes
remain and their expiration date.
OnStar Mobile App
With an iPhone®or
Android™-based mobile device, an
OnStar mobile app can be
downloaded. The vehicle can be
remote started, if equipped, or the
doors can be unlocked from
anywhere there is cell phone
service. It can also check the fuel
level, tire pressure, and oil life.
It can connect to an OnStar Advisor
anytime. For OnStar mobile app
compatibility or further information,
see www.onstar.com.

Black plate (6,1)Chevrolet Volt Owner Manual - 2012
14-6 OnStar
OnStar service cannot work unless
your vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area, and the wireless
service provider has coverage,
network capacity, reception, and
technology compatible with OnStar’s
service. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar service may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar service may not
work. Other problems beyond
OnStar ’s control may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming. See
Radio Frequency Statement on
page 13‑17 for information
regarding Part 15 of the Federal
Communications Commission (FCC)
rules and Industry Canada
Standards RSS-GEN/210/220/310.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Push
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to the deaf,
hard‐of‐hearing, or speech‐impaired
customers while in the vehicle. The
available dealer‐installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn‐by‐Turn Navigation.
Onstar.com
The website provides access to
account information, manages the
OnStar subscription, and allows
viewing of videos of each service.
Get subscription plan pricing and
sign up for OnStar Vehicle
Diagnostics. Click on the “My
Account” tab on the home page.

Black plate (3,1)Chevrolet Volt Owner Manual - 2012
INDEX i-3
Cooling System . . . . . . . . 10-15–10-17Engine Messages . . . . . . . . . . . . 5-49
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-9
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cruise Control . . . . . . . . . . . . . . . . . 9-40
Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-28
Messages . . . . . . . . . . . . . . . . . . . . 5-49
Customer Assistance . . . . . . . . . . 13-4 Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)
Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service PublicationsOrdering Information . . . . . . 13-13
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . 13-10
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-16
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-2 Defensive Driving . . . . . . . . . . . . . . . 9-5
Delayed Charging Override . . . . 9-51
Delayed Locking . . . . . . . . . . . . . . . 2-13
Devices, Auxiliary . . . . . . . . . . . . . 7-18
Diagnostics, OnStar
®. . . . . . . . . . 14-5
Distracted Driving . . . . . . . . . . . . . . . 9-4
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-5
Door Ajar Messages . . . . . . . . . . . . . . . 5-49
Delayed Locking . . . . . . . . . . . . . . 2-13
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-11
Power Locks . . . . . . . . . . . . . . . . . . 2-12
Drive Belt Routing, Engine . . . . . 12-3
Drive Mode Messages . . . . . . . . . 5-49
Drive Unit Electric . . . . . . . . . . . . . . . . . . . . . . . 9-31
Driver Efficiency Gauge . . . . . . . 5-15
Driver Information Center (DIC) . . . . . . . . . . . . . . . . . 5-45
Driver Selected Operating Modes . . . . . . . . . . . . . . . . . . . . . . . 9-25
Driving Defensive . . . . . . . . . . . . . . . . . . . . . . 9-5
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-5
Highway Hypnosis . . . . . . . . . . . . . 9-9
Hill and Mountain Roads . . . . . . . 9-9 Driving (cont'd)
If the Vehicle is Stuck . . . . . . . . . 9-12
Loss of Control . . . . . . . . . . . . . . . . 9-7
Off-Road Recovery . . . . . . . . . . . . 9-7
Vehicle Load Limits . . . . . . . . . . . 9-12
Wet Roads . . . . . . . . . . . . . . . . . . . . 9-8
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-10
Driving for Better Energy Efficiency . . . . . . . 1-28, 9-2
E
Electric Drive Unit . . . . . . . . . . . . . 9-31
Electric Drive Unit
Messages . . . . . . . . . . . . . . . . . . . . 5-49
Electric Drive Unit Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 10-27
Electric Mode . . . . . . . . . . . . . . . . . . 9-24
Electric Parking Brake . . . . . . . . . 9-34
Electric Parking Brake Light . . . 5-22
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-65
Electrical Requirements for Battery Charging . . . . . . . . . . . . . 9-58

Black plate (8,1)Chevrolet Volt Owner Manual - 2012
i-8 INDEX
OnStar®
Additional Information . . . . . . . . 14-5
Connections . . . . . . . . . . . . . . . . . . 14-4
Diagnostics . . . . . . . . . . . . . . . . . . . 14-5
Emergency . . . . . . . . . . . . . . . . . . . 14-2
Navigation . . . . . . . . . . . . . . . . . . . . 14-2
Overview . . . . . . . . . . . . . . . . . . . . . 14-1
Security . . . . . . . . . . . . . . . . . . . . . . 14-2
System, In Brief . . . . . . . . . . . . . . 1-30
Ordering Service Publications . . . . . . . . 13-13
Out of Fuel/Engine Unavailable . . . . . . . . . . . . . . . . . . 9-27
Outlets Power . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Overheating, Engine . . . . . . . . . . 10-21
Overview, Infotainment
System . . . . . . . . . . . . . . . . . . . . . . . . 7-2
Overview, OnStar
®. . . . . . . . . . . . 14-1
P
Park Shifting Into . . . . . . . . . . . . . . . . . . . 9-22
Shifting Out of . . . . . . . . . . . . . . . . 9-23
Parking Assist, Ultrasonic . . . . . . . . . . . . . 9-42
Brake and P (Park)Mechanism Check . . . . . . . . 10-27
Over Things That Burn . . . . . . . 9-23
Passenger Airbag Status Indicator . . . . . . . . . . . . . . . . . . . . . 5-18
Passenger Sensing System . . . 3-26
Perchlorate Materials Requirements, California . . . . . 10-2
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-56
Phone Bluetooth . . . . . . . . . 7-22, 7-24, 7-28
Plug-In Charging . . . . . . . . . . . . . . 9-48
Power Button . . . . . . . . . . . . . . . . . . . . . . . . 9-18
Door Locks . . . . . . . . . . . . . . . . . . . 2-12
Flows . . . . . . . . . . . . . . . . . . . . . . . . . 5-30 Power (cont'd)
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-17
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Protection, Battery . . . . . . . . . . . . . 6-6
Retained Accessory (RAP) . . . 9-21
Windows . . . . . . . . . . . . . . . . . . . . . 2-19
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-17
Privacy
Radio FrequencyIdentification (RFID) . . . . . . . 13-17
Program Courtesy Transportation . . . . . . 13-9
Proposition 65 Warning,
California . . . . . . . . . . . . . . . . . . . . . 10-2
Propulsion Power Messages . . . . . . . . . . . . . . . . . . . . 5-52

Black plate (11,1)Chevrolet Volt Owner Manual - 2012
INDEX i-11
T
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-16Immobilizer . . . . . . . . . . . . . . . . . . . 2-16
Tires Buying New Tires . . . . . . . . . . . 10-59
Chains . . . . . . . . . . . . . . . . . . . . . . 10-65
Designations . . . . . . . . . . . . . . . 10-46
Different Size . . . . . . . . . . . . . . . 10-61
If a Tire Goes Flat . . . . . . . . . . 10-65
Inflation Monitor System . . . . 10-53
Inspection . . . . . . . . . . . . . . . . . . 10-57
Lifting the Vehicle . . . . . . . . . . . . . 10-3
Messages . . . . . . . . . . . . . . . . . . . . 5-55
Pressure Light . . . . . . . . . . . . . . . . 5-25
Pressure Monitor System . . . 10-51
Rotation . . . . . . . . . . . . . . . . . . . . 10-57
Sealant andCompressor Kit . . . . . . . . . . . 10-67
Sealant and Compressor
Kit, Storing . . . . . . . . . . . . . . . . 10-74
Sidewall Labeling . . . . . . . . . . . 10-45
Terminology and Definitions . . . . . . . . . . . . . . . . . 10-47
Uniform Tire Quality
Grading . . . . . . . . . . . . . . . . . . . 10-61 Tires (cont'd)
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-63
Wheel Replacement . . . . . . . . 10-63
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . 10-58
Winter . . . . . . . . . . . . . . . . . . . . . . 10-45
Total Vehicle Range . . . . . . . . . . . 5-15
Towing General Information . . . . . . . . . . 9-64
Recreational Vehicle . . . . . . . . 10-83
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-81
Traction Control System (TCS) . . . . . . . . 9-36
Control System (TCS)/
StabiliTrak
®Light . . . . . . . . . . . . 5-25
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-24
Transportation Program,
Courtesy . . . . . . . . . . . . . . . . . . . . . 13-9
Trip Odometer . . . . . . . . . . . . . . . . . 5-14
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 6-4
U
Ultrasonic Parking Assist . . . . . . 9-42
Umbrella Storage . . . . . . . . . . . . . . . 4-2
Uniform Tire QualityGrading . . . . . . . . . . . . . . . . . . . . . 10-61
Universal Remote System . . . . . 5-65 Operation . . . . . . . . . . . . . . . . . . . . . 5-68
Programming . . . . . . . . . . . . . . . . . 5-65
Using This Manual . . . . . . . . . . . . . . . . iv
Utility Interruption of Charging . . . . . . . . . . . . . . . . . . . . . 9-58
V
Vehicle
Canadian Owners . . . . . . . . . . . . . . . iii
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-5
IdentificationNumber (VIN) . . . . . . . . . . . . . . . 12-1
Load Limits . . . . . . . . . . . . . . . . . . . 9-12
Messages . . . . . . . . . . . . . . . . . . . . 5-47
Personalization . . . . . . . . . . . . . . . 5-56
Reminder Messages . . . . . . . . . . 5-55
Security . . . . . . . . . . . . . . . . . . . . . . 2-15
Speed Messages . . . . . . . . . . . . . 5-55