phone CHEVROLET VOLT 2016 2.G User Guide

Chevrolet VOLT Owner Manual (GMNA-Localizing-U.S/Canada/Mexico-
9159388) - 2016 - crc - 5/20/15
Customer Information 331
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . . 331
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . 333
Customer Assistance for Text Telephone (TTY) Users . . . . . 334
Online Owner Center . . . . . . . . . 334
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 334
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 335
Scheduling Service Appointments . . . . . . . . . . . . . . . 337
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 337
Collision Damage Repair . . . . . 338
Service Publications Ordering Information . . . . . . . . . . . . . . . . . . 340
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 341
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . . . 342
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . . . 342
Reporting Safety Defects to General Motors . . . . . . . . . . . . . 342
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . . . 343
Event Data Recorders . . . . . . . . 343
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 344
Infotainment System . . . . . . . . . . 344
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE : Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
STEP TWO : If after contacting a
member of dealership management,
it appears your concern cannot be

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332 Customer Information
resolved by your dealership without
further help, in the U.S., call the
Chevrolet Customer Assistance
Center at 1-877-486-5846. In
Canada, call General Motors of
Canada Customer Care Centre at
1-800-263-3777 (English),
or 1-800-263-7854 (French).
We encourage you to call the
toll-free number in order to give the
inquiry prompt attention. Have the
following information available to
give the Customer Assistance
representative:
.Vehicle Identification Number
(VIN). This is available from the
vehicle registration or title, or the
plate at the top left of the
instrument panel and visible
through the windshield.
. Dealership name and location.
. Vehicle delivery date and
present mileage.
When contacting Chevrolet,
remember that your concern will
likely be resolved at a dealer's
facility. That is why we suggest
following Step One first. STEP THREE
—U.S. Owners :
Both General Motors and your
dealer are committed to making
sure you are completely satisfied
with the new vehicle. However,
if you continue to remain unsatisfied
after following the procedure
outlined in Steps One and Two, you
can file with the Better Business
Bureau (BBB) Auto Line
®Program
to enforce your rights.
The BBB Auto Line Program is an
out-of-court program administered
by the Council of Better Business
Bureaus to settle automotive
disputes regarding vehicle repairs or
the interpretation of the New Vehicle
Limited Warranty. Although you may
be required to resort to this informal
dispute resolution program prior to
filing a court action, use of the
program is free of charge and your
case will generally be heard within
40 days. If you do not agree with the
decision given in your case, you
may reject it and proceed with any
other venue for relief available
to you. You may contact the BBB Auto Line
Program using the toll-free
telephone number or write them at
the following address:
BBB Auto Line Program
Council of Better Business Bureaus,
Inc.
3033 Wilson Boulevard
Suite 600 , Arlington, VA 22201
Telephone: 1-800-955-5100
http://www.bbb.org/council/
programs-services/
dispute-handling-and-resolution/
bbb-auto-line
This program is available in all
50 states and the District of
Columbia. Eligibility is limited by
vehicle age, mileage, and other
factors. General Motors reserves
the right to change eligibility
limitations and/or discontinue its
participation in this program.
STEP THREE
—Canadian
Owners : In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its

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Customer Information 333
participation in a no-charge
Mediation/Arbitration Program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
about 70 days. We believe our
impartial program offers advantages
over courts in most jurisdictions
because it is informal, quick, and
free of charge.
For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:The Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).
Customer Assistance
Offices
Chevrolet encourages customers to
call the toll-free number for
assistance. However, if a customer
wishes to write or e-mail Chevrolet,
the letter should be addressed to:
United States and Puerto Rico
Chevrolet Motor Division
Chevrolet Customer Assistance
Center
P.O. Box 33170
Detroit, MI 48232-5170
www.Chevrolet.com
1-877-486-5846
1-800-833-2438 (For Text
Telephone Devices (TTYs))
Roadside Assistance:
1-888-811-1926
From U.S. Virgin Islands:
1-800-496-9994
Canada
General Motors of Canada Limited
Customer Care Centre, Mail Code:
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800

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334 Customer Information
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its Customer
Assistance Center. Any TTY user in
the U.S. can communicate with
Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.Membership Benefits
E:
Download owner manuals and
view vehicle-specific how-to videos.
G: View maintenance schedules,
alerts, and OnStar Vehicle
Diagnostic Information. Schedule
service appointments.
I: View and print dealer-recorded
service records and self-recorded
service records.
D: Select a preferred dealer and
view locations, maps, phone
numbers, and hours.
r: Track your vehicle’s warranty
information.
J: View active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
0 327.
H:View GM Card, SiriusXM
Satellite radio, and OnStar account
information.
F: Chat with online help
representatives.
See my.chevrolet.com to register
your vehicle.
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Visit the Chevrolet Owner Centre:
. Chat live with online help
representatives.
. Locate owner resources such as
lease-end, financing, and
warranty information.
. Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Featured Articles and Auto Care
Sections.
. Download owner manuals.
. Find the
Chevrolet-recommended
maintenance services.
GM Mobility
Reimbursement Program

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Customer Information 335
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.
General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
From the U.S., call 1-888-811-1926;
(Text Telephone (TTY):
1-888-889-2438).
From Canada, call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
. Telephone number of your
location.
. Location of the vehicle.
. Model, year, color, and license
plate number of the vehicle.
. Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
. Description of the problem.
Coverage
Services are provided for the
duration of the vehicle’s powertrain
warranty.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered. Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
Chevrolet reserve the right to make
any changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
Chevrolet reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.
Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
. Lock-Out Service: Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have OnStar.
For security reasons, the driver
must present identification
before this service is given.
. Emergency Tow from a Public
Road or Highway: Tow to the
nearest certified Volt or ELR

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Customer Information 339
Limited Warranty, and any vehicle
failure related to such parts is not
covered by that warranty.
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state-of-the-art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs by using
aftermarket collision parts. Some
insurance companies will notspecify aftermarket collision parts.
When purchasing insurance, we
recommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program
0
335.
Gather the following information:
. Driver name, address, and
telephone number.
. Driver license number.
. Owner name, address, and
telephone number.
. Vehicle license plate number.
. Vehicle make, model, and
model year.
. Vehicle Identification
Number (VIN).
. Insurance company and policy
number.
. General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.

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344 Customer Information
GM will not access these data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
See OnStar Additional Information
0 349.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

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350 OnStar
.PressQto speak with an
Advisor.
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar —such as
hills, tall buildings, tunnels, weather,
electrical system design and
architecture of the vehicle, damage
to the vehicle in a crash, or wireless
phone network congestion or
jamming —may prevent service. See
Radio Frequency Statement
0 341.
Services for People with
Disabilities
Advisors provide services to help
Subscribers with physical disabilities
and medical conditions.
Press
Qto help:
. Locate a gas station with an
attendant to pump gas.
. Find a hotel, restaurant, etc.,
that meets accessibility needs.
. Provide directions to the closest
hospital or pharmacy in urgent
situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some
OnStar services. The PIN will need
to be changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
Potential Issues
OnStar cannot perform Remote
Door Unlock or Stolen Vehicle
Assistance after the vehicle has
been off continuously for five days
without an ignition cycle. If the

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Index 357
Compressor Kit, Tire Sealant . . . 282
ConnectionsOnStar
®. . . . . . . . . . . . . . . . . . . . . . 347
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 188
Control of a Vehicle . . . . . . . . . . . . . 163
Convex Mirrors . . . . . . . . . . . . . . . . . . 44
Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . . . 239
Engine TemperatureWarning Light . . . . . . . . . . . . . . . .114
Cooling System . . . . . . . . . . . . 236–238 Engine Messages . . . . . . . . . . . . 132
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . . 337
Cover Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Cruise Control . . . . . . . . . . . . . . . . . . 190 Light . . . . . . . . . . . . . . . . . . . . . . . . . . .116
Messages . . . . . . . . . . . . . . . . . . . . 131
Customer Assistance . . . . . . . . . . . 334 Offices . . . . . . . . . . . . . . . . . . . . . . . . 333
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 334
Customer Information Service PublicationsOrdering Information . . . . . . . . 340 Customer Satisfaction
Procedure . . . . . . . . . . . . . . . . . . . . . 331D
Damage Repair, Collision . . . . . . . 338
Danger, Warning, and Caution . . . . 3
Data Recorders, Event . . . . . . . . . 343
Daytime Running
Lamps (DRL) . . . . . . . . . . . . . . . . . . 148
Defensive Driving . . . . . . . . . . . . . . . 163
Delayed Charging Override . . . . . 206
Delayed Locking . . . . . . . . . . . . . . . . . 39
Diagnostics OnStar
®. . . . . . . . . . . . . . . . . . . . . . 349
Display Center Stack . . . . . . . . . . . . . . . . . .116
Distracted Driving . . . . . . . . . . . . . . . 162
Dome Lamps . . . . . . . . . . . . . . . . . . . 150
Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . .116
Ajar Messages . . . . . . . . . . . . . . . 131
Delayed Locking . . . . . . . . . . . . . . . . 39
Locks . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Power Locks . . . . . . . . . . . . . . . . . . . . 39
Drive Belt Routing, Engine . . . . . . 330
Drive Unit Electric . . . . . . . . . . . . . . . . . . . . . . . 183
Driver Assistance Systems . . . . . 193
Driver Efficiency Gauge . . . . . . . . 105 Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . . 128
Driver Mode Control . . . . . . . . . . . . 190
Driver Selected Operating Modes . . . . . . . . . . . . . . . . . . . . . . . . 177
Driving Assistance Systems . . . . . . . . . . 197
Defensive . . . . . . . . . . . . . . . . . . . . . 163
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . 163
Hill and Mountain Roads . . . . . . 166
If the Vehicle is Stuck . . . . . . . . . 168
Loss of Control . . . . . . . . . . . . . . . 165
Off-Road Recovery . . . . . . . . . . . 164
Vehicle Load Limits . . . . . . . . . . . 168
Wet Roads . . . . . . . . . . . . . . . . . . . 165
Winter . . . . . . . . . . . . . . . . . . . . . . . . 167
Driving for Better Energy Efficiency . . . . . . . . . . . . . . . . . . . . . . 25
E
Electric Drive Unit . . . . . . . . . . . . . . 183
Electric Drive Unit Messages . . . 131
Electric Drive Unit Shift LockControl Function Check . . . . . . . 247
Electric Mode . . . . . . . . . . . . . . . . . . . 176
Electric Parking Brake . . . . . . . . . . 185
Electric Parking Brake Light . . . . 111
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . . 224

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364 Index
Storage Areas (cont'd)Center Console . . . . . . . . . . . . . . . . . 93
Glove Box . . . . . . . . . . . . . . . . . . . . . . 92
Storage Compartments . . . . . . . . . . 92
Storing the Tire Sealant and
Compressor Kit . . . . . . . . . . . . . . . 288
Stuck Vehicle . . . . . . . . . . . . . . . . . . . 168
Sun Visors . . . . . . . . . . . . . . . . . . . . . . . 48
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 198
Infotainment . . . . . . . . . . . . . 153, 344
System Operation
Electric Vehicle . . . . . . . . . . . . . . . 176
Systems Driver Assistance . . . . . . . . . . . . . 193
T
Taillamps . . . . . . . . . . . . . . . . . . . . . . . 250
Text Telephone (TTY) Users . . . . 334
Theft-Deterrent Systems . . . . . . . . . 43Immobilizer . . . . . . . . . . . . . . . . . . . . . 43
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . . . 261
All-Season . . . . . . . . . . . . . . . . . . . . 262
Buying New Tires . . . . . . . . . . . . . 276
Chains . . . . . . . . . . . . . . . . . . . . . . . . 280
Changing . . . . . . . . . . . . . . . . . . . . . 289 Tires (cont'd)
Compact Spare . . . . . . . . . . . . . . . 294
Designations . . . . . . . . . . . . . . . . . 265
Different Size . . . . . . . . . . . . . . . . . 277
If a Tire Goes Flat . . . . . . . . . . . . 281
Inspection . . . . . . . . . . . . . . . . . . . . 273
Lifting the Vehicle . . . . . . . . . . . . . 227
Messages . . . . . . . . . . . . . . . . . . . . 137
Pressure Light . . . . . . . . . . . . . . . . .114
Pressure Monitor Operation . . 270
Pressure Monitor System . . . . . 269
Rotation . . . . . . . . . . . . . . . . . . . . . . 274
Sealant and
Compressor Kit . . . . . . . . . . . . . 282
Sealant and Compressor Kit, Storing . . . . . . . . . . . . . . . . . . 288
Sidewall Labeling . . . . . . . . . . . . . 263
Terminology and Definitions . . 266
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . . . 277
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . . . 279
Wheel Replacement . . . . . . . . . . 279
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . . . 275
Winter . . . . . . . . . . . . . . . . . . . . . . . . 262
Towing General Information . . . . . . . . . . 223 Towing (cont'd)
Recreational Vehicle . . . . . . . . . . 302
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 300
Traction
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . .113
Off Light . . . . . . . . . . . . . . . . . . . . . . .113
Traction Control/Electronic Stability Control . . . . . . . . . . . . . . . 188
Transportation Program, Courtesy . . . . . . . . . . . . . . . . . . . . . . 337
Trip Odometer . . . . . . . . . . . . . . . . . . 104
Turn and Lane-Change Signals . . . . . . . . . . . . . . . . . . . . . . . . 149
U
Uniform Tire Quality Grading . . . 277
Using This Manual . . . . . . . . . . . . . . . . 2
Utility Interruption of
Charging . . . . . . . . . . . . . . . . . . . . . . 218
V
VehicleAlarm System . . . . . . . . . . . . . . . . . . 42
Canadian Owners . . . . . . . . . . . . . . . 2
Control . . . . . . . . . . . . . . . . . . . . . . . 163
Identification Number (VIN) . . . 327
Load Limits . . . . . . . . . . . . . . . . . . . 168
Messages . . . . . . . . . . . . . . . . . . . . 130